Mallard's Landing

Cons

• They were very disappointed with how the first month of living there had gone.
• During their first week, they found multiple issues: oven not working, broken garbage disposal, missing screen windows, fans not installed properly, and a roach infestation.
• Many of these issues should have been resolved before move-in since the unit was marketed as move-in ready, but none were resolved.
• They attributed the fault to North York Residential, alleging understaffing at the community prevents management from adequately taking care of residents.
• They described a lack of maintenance and supervision, noting that problems require repeated insistence to be checked and are often not fixed; the office is almost always closed and unresponsive.
• Some reviews called the apartments "crap," including cabinets being replaced from another apartment with cockroaches and a maintenance worker who didn't know how to work.
• They claimed staff would promise one thing and do another, such as taking cabinets from another apartment to fix a problem, with the replacements being worse.
• They described the staff as very incompetent and rude.
• They reported long delays, such as the AC not being fixed for almost six months, the washer not working for four months, and late-payment notices sent when the office was closed.
• Customer service was described as horrible.
• Parking was criticized for lack of control and residents having more cars than the sticker limit.
• One reviewer warned that the negative reviews were justified, calling the experience a nightmare.

Review

A month into living in Mallard's Landing, residents paint a picture of a community with real potential and real frustrations. The initial appeal was clear: a fair price in a good neighborhood, and the sense that the move would be easy because a unit was touted as "move-in ready." Instead, many new tenants found themselves grappling with a string of practical problems right from the first week. Oven failures, a broken garbage disposal, missing window screens, improperly installed fans, and even a roach infestation (which was eventually addressed within about two weeks) all suggested that the unit was far from the promised ready-for-move-in condition. Several residents attributed these issues to what they see as under-resourcing at the parent company, North York Residential, which they believe has left the local Mallard's Landing management understaffed and stretched thin when it comes to attending to resident concerns.

Amidst the challenges, there is a strong thread of praise for individual staff members, most notably Paloma. The sentiment runs from "Paloma and staff is amazing amazing ? ?" to a wide chorus praising her and others in the office for being kind, patient, and responsive. Several residents explicitly singled Paloma out as a standout, noting that she is the reason they feel there has been real progress and that issues are taken seriously. In contrast, there are repeated complaints about the office's accessibility and hours, with residents saying the office is "almost always closed" and that they "never answer the phone." This juxtaposition captures a common tension: a capable, caring core team at the front desk who are sometimes hamstrung by limited office hours and inconsistent availability.

Maintenance experiences within the first month and into the early months are another area of mixed reporting. Some residents describe a persistent pattern: problems get raised, but repairs lag or require repeated follow-ups. There are mentions of old versus new issues - an ongoing sense that "if something is damaged you have to insist again and again for them to go check it" and that sometimes the results don't meet expectations. There are also sharper criticisms: reports of cabinets being replaced with ones that had cockroaches, a maintenance crew that did not know how to fix certain problems, and promises to do one thing and then doing another. One particularly negative line of commentary describes the experience as "these apartments are crap" due to practices around cabinet replacements and roaches.

Yet the narrative is not uniformly bleak. Several entries highlight tangible improvements and responsive maintenance personnel. A major positive turning point came with a new maintenance presence who "did a terrific job fixing all the problems I've had for years" in a remarkably short timeframe. The name Markell is mentioned as an example of a dependable maintenance worker who completed repairs "in two days." Residents also note that when Paloma is on top of things - such as arranging a new fridge or coordinating service - things move more smoothly. There is a sense that, with recent leadership changes, maintenance responsiveness and office reliability have improved, and some long-term tenants who previously had negative experiences report a broadened sense of confidence in the team's commitment.

Parking emerges as a separate, persistent frustration amid otherwise improving perceptions. Several responses point to management improvements elsewhere while highlighting parking as a stubborn issue. Complaints range from limited sticker allocations (two per apartment) to a perception that residents with multiple cars take advantage of the system, and a lack of enforcement or accountability. A resident who has lived there for years notes that management is "hearing the complaints" and trying to address them, but the problem remains a sticking point for many tenants who worry about access and convenience in their daily routines.

Overall, the collection of reviews presents a community in transition. The apartments themselves are described as having good layouts and being well-located, with some reviewers calling the units nice and noting that the price is reasonable. The real drivers of sentiment, however, are the operational realities: the pace and reliability of maintenance, the responsiveness and openness of the office, and the degree to which promises like "move-in ready" are honored from day one. There is a clear sense that improvements have occurred, driven in large part by new management and a few standout staff members who demonstrate care and accountability. Yet there remains a spectrum of experiences - some tenants reporting slow or imperfect responses to maintenance, ongoing issues that require persistent follow-up, and at times conflicting perceptions about who is responsible and how quickly problems will be resolved.

What emerges is a nuanced portrait: a community with genuine strengths in the people who are trying to do good work - especially Paloma and the maintenance team - that is also wrestling with systemic challenges in staffing, communication, and operational consistency. For many residents, the bright spots - attentive staff, occasional rapid repairs, and improvements since management changes - offer real optimism for the future. For others, the pain points - delayed fixes, unfixed or poorly executed repairs, limited office accessibility, and parking friction - continue to color daily life. If North York Residential and Mallard's Landing can sustain the gains in responsiveness and reliability, while stabilizing staffing and keeping communication clear and consistent, the community has a solid foundation to build upon. Until then, residents will likely continue balancing appreciation for strong individual staff members with the lived experience of ongoing maintenance and coordination challenges.

This area of Columbus, Ohio offers a variety of amenities and services that may be appealing to seniors looking for a convenient and vibrant community. Within a short distance, there are several pharmacies, restaurants offering a range of dining options, parks for outdoor recreation, hospitals for medical care, cafes for social gatherings, physicians' offices for healthcare needs, theaters for entertainment, and places of worship for spiritual enrichment. The proximity of these establishments can provide easy access to essential services and opportunities for social engagement. Additionally, the diverse range of dining options and recreational facilities cater to various interests and preferences. Overall, this neighborhood offers a well-rounded environment with convenience and accessibility in mind.

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Marc's Stores (2.4 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.5 miles)

Restaurants

• Columbus Square Bowling Palace (0.8 miles)
• Golden Phoenix Restaurant (1.1 miles)
• The Volleypark (1.4 miles)
• Bob Evans (2.4 miles)
• Chipotle Mexican Grill (2.6 miles)
• McDonald's (2.6 miles)
• Chick-Fil-A (2.6 miles)

Parks

• Sharon Woods Metro Park (2.2 miles)
• Metzger Park (3.5 miles)
• Whetstone Park / Park of Roses (4.3 miles)
• Antrim Park (4.4 miles)
• Flint Park (4.5 miles)

Hospitals

• Mount Carmel St Ann's OBGYN Clinic (2.5 miles)
• Ohio Health (5.1 miles)

Cafes

• Panera Bread (2.7 miles)
• Northstar Cafe (2.9 miles)
• Crimson Cup (3.9 miles)
• Starbucks (4.6 miles)
• Starbucks (4.6 miles)
• Panera Bread (4.9 miles)

Physicians

• Worthington Family Physicians (2.8 miles)
• Center for Surgical Dermatology & Dermatology Associates (4.1 miles)
• Premier Women's Health (4.2 miles)
• Rgi Dr James (4.3 miles)
• PrimeMD - Westerville Primary Care Walk-ins (4.4 miles)
• Maureen Ann Stark (4.5 miles)
• Central Ohio Primary Care (4.5 miles)

Theaters

• Dreamscape at AMC Easton Town Center (2.8 miles)

Places of Worship

• Faith Ministries Church (3.7 miles)
• Westerville Christian Church (3.8 miles)
• Holy Name Church (5.5 miles)