2841 East Dublin-Granville Road, Columbus, OH 43231
For more information about senior living options: (866) 208-4318
Overall Review of Forest Hills Center
Pros
Forest Hills is a leader in Memory and Nursing care, with administration and bedside caregivers who strive to meet residents' mental, physical, and social needs.- The nurses and aides are well trained and genuinely care about the residents.
- Forest Hills is an amazing facility that truly cares for the residents, with staff engaging them in a variety of activities.
- The staff are warm, attentive, and caring, making visits reassuring for families.
- The facility offers engaging activities—games, music, and bowling—that residents enjoy.
- The rooms are spacious and clean, with thermostat control for a comfortable environment.
- From meals to activities, the care and service are excellent, and the staff are consistently kind.
- The facility continues to upgrade with new furniture, lighting, heat/AC units, and resident-focused art.
Cons
They wish the facility had negative stars, because that’s exactly what it would deserve. - They were told their father was found slumped over, shaking and blue with fluids coming from his mouth, and had to be rushed to the hospital.
- They claim residents go unchanged for hours and sit in urine-soaked clothes.
- Beds were made with urine-soiled sheets and then covered with clean blankets.
- They warn others not to leave a loved one there.
- They say residents are not changed every two hours as required by state protocol, sometimes leading to bedsores.
- They report a persistent urine smell throughout the facility.
- They note clothing and personal belongings frequently go missing.
- They describe a fistfight that almost occurred between nurses and aides.
- They say some aides are downright nasty, speaking to patients rudely and audibly through the walls.
- They claim staff are constantly on their phones and neglect feeding residents.
- They describe the facility as unprofessional, with visitors locked in and many staff missing in the moment.
- They report meals being served cold and fluids being provided only with meals, not as regular drinks.
Review
Forest Hills Center in Columbus is best suited for families with loved ones who need memory-care and skilled nursing support and who are prepared to stay actively involved in daily oversight. This community can work well for residents who respond to structured social programs, cognitive-stimulation activities, and a schedule that weaves therapy, meals, and engagement into a coherent day. It is not the right choice for those requiring near-perfect cleanliness, flawless day-to-day communication, or a facility with zero safety concerns. For families with extremely high expectations around hygiene, transparency, or hands-off management, exploring other options is prudent.
Those who may want to consider alternatives are precisely those who have had or anticipate ongoing concerns about safety, cleanliness, or staffing consistency. Several reviews describe residents left in urine-soaked clothing, beds not changed promptly, and odors that suggest inadequate hygiene. Instances of misplacement of personal items, limited or delayed hydration, and reports of tense staff interactions raise red flags for families seeking predictable, respectful care. In addition, occasional reports of locked facility access, infighting among staff, and inconsistent responsiveness suggest that a hands-on, vigilant approach will be essential if this facility is chosen.
On the plus side, the facility’s memory-care focus and the breadth of programming are meaningful strengths. Families repeatedly praise attentive caregivers who engage residents with games, music, dancing, and group activities, and they note that staff who truly connect with individuals can make a meaningful difference in mood and daily experience. The nursing and support teams are described as warm and capable in many shifts, with some frontline staff delivering exceptional care. The center has invested in upgrades and maintains a visible emphasis on social and cognitive wellness, including adult-day services that enable continued contact with families and community interactions. For residents who thrive on routine and meaningful activity, these elements can offset some of the frictions that arise in a demanding care environment.
Yet the most pressing drawbacks are persistent and specific. Reports of prolonged distress and medical emergencies, delayed care, and a pattern of hygiene lapses undermine confidence in day-to-day safety. The combination of odors, unaddressed bedsores, clothing losses, and inconsistent documentation creates a fragile care picture. The discord among staff, including brusqueness or distraction on the floor, and the sense that communication can break down when shifts change, further complicates decision-making for families weighing this community. In short, the cons are not theoretical, several families describe material, ongoing risks that require constant vigilance.
The key question becomes whether the pros can reliably offset the cons for a given loved one. For residents with dementia who benefit from purposeful activities and a caregiver team that genuinely connects with them, Forest Hills can deliver meaningful quality of life when oversight is strong and communication is transparent. If a family can secure a demanding level of involvement, regular visits, review of care plans, access to incident notes, and a clear escalation path, the positive aspects may outweigh the negatives. However, for seniors whose safety, dignity, and daily hygiene cannot be consistently guaranteed, alternatives with stronger routine compliance and fewer red flags should be pursued.
Practical next steps place families in a proactive role. Schedule extended visits to observe mealtimes, therapy sessions, and personal-care routines; request direct access to the care manager and daily logs; ask to review any recent incident reports and to meet the administrator. Probe staffing ratios on the shifts when the resident would be awake and active, and demand a formal care plan with measurable goals. If persistent red flags emerge or if the facility cannot demonstrate reliable, documented improvements, it is wise to compare other Columbus-area options that offer stronger hygiene practices, transparent accountability, and consistently compassionate bedside care. Forest Hills can be a viable path for memory care with vigilant involvement; for some, it remains too risky to rely on without sustained oversight.
75 resident community capacity
Day Program
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
John Glenn Columbus International Airport (6 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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