Chestnut Hill Senior Living

Pros

• The staff at Chestnut Hill Senior Living is very easy to work with and helpful.
• The facility is described as beautiful, having recently been remodeled, providing a pleasant atmosphere.
• Residents enjoy good meals and have the opportunity to make friends while participating in various activities.
• Communication from the staff about resident updates is praised, contributing to the family's peace of mind.
• The aides are noted for being patient and engaging residents in activities.
• Families appreciate the friendly demeanor and professionalism of the staff during tours.
• Overall experiences were rated highly by families, expressing satisfaction with their loved ones' care and happiness at the facility.

Cons

• The memory care facility is not staffed adequately to handle dementia patients, lacking both medical and psychological professionals.
• There are confusing billing practices that may exploit elderly residents.
• The facility's management has been described as uncommunicative and primarily focused on profits rather than resident care.
• Communication issues with nursing staff have resulted in a lack of adherence to doctor’s orders for some residents.
• Staffing shortages and high turnover have negatively impacted the quality of care provided to residents.
• Residents reported dissatisfaction with the dining experience and difficulties adjusting to available meal options.
• After-hours care quality is inferior compared to day staff, leading to concerns about nighttime support for residents.
• Families expressed disappointment with the lack of condolences or support from management following the loss of a loved one residing in the facility.

Review

Chestnut Hill Senior Living has garnered a mix of opinions from families and residents, reflecting both commendable qualities and serious concerns regarding the facility's operations. Many reviewers praised the staff's attitude, noting that they are generally friendly and eager to assist. One family mentioned their appreciation for being kept informed about their loved one’s situation, reinforcing a sense of connection during a challenging time. Another family expressed gratitude for the strong social environment fostered at Chestnut Hill, highlighting how their loved one made friends and became actively engaged in community activities after feeling isolated prior to her move.

However, despite these positive experiences, several reviews raised significant issues concerning staffing levels and resources available for residents with more complex needs such as dementia or other cognitive impairments. A recurrent theme throughout the feedback was the apparent lack of registered nurses (RNs) on site; many reported that there was only one RN overseeing the entire facility, with most care being provided by nursing technicians. This shortage raises concerns about whether residents receive adequate attention and medical oversight, particularly those who require specialized memory care services. Furthermore, some reviews pointed out that there were no doctors or mental health professionals available directly at the facility, which can be detrimental to residents who rely on comprehensive healthcare support.

The dining experience at Chestnut Hill received mixed remarks; while some families expressed satisfaction with meal quality—highlighting that meals were good even if they did not match personal preferences—a few indicated challenges related to preferred dietary habits among residents who may not recall what they enjoy eating. The variability in dining experiences seemed to correlate with individual resident requirements and how well those needs are met within the context of staff availability.

Visiting families noted certain deficiencies in communication between management and caregivers. Instances of difficulty reaching staff when concerns arose were reported frequently; this disconnect has frustrated several families trying to advocate for their loved ones' needs effectively. It appears that while daily caregiving might be competently handled by aides who earned praise for their kindness and patience, structural management issues—especially during ownership transitions—created inconsistency in service quality.

While initial tours of the facility often left visitors impressed by its atmosphere and staff hospitality—some describing it as a “very professional” experience—the longer-term satisfaction varied greatly depending on personal circumstances once admission occurred. Families noted changes in management post-COVID-19 as detrimental to communication efforts and overall resident care. For example, many felt that important updates regarding COVID outbreaks among residents were inadequately communicated, causing anxiety among family members who relied on timely information regarding their loved ones' safety.

Ultimately, reviewing experiences at Chestnut Hill Senior Living leaves potential clients with valuable insights: it may provide an engaging environment suitable for independent individuals or those requiring minimal assistance but poses significant risks for residents needing intensive care due to memory-related disorders or substantial physical reliance on staff support. Those considering this community should proceed with caution, thoroughly researching current conditions while weighing both positive interactions against critical staffing limitations that could impact overall wellness and health outcomes significantly. As echoed by reviewers looking back on their experiences: doing ample research before placing a loved one here is imperative to ensure they receive appropriate care tailored to their specific needs.

This part of Columbus, Ohio offers a variety of amenities and services that could be convenient for senior living. There are several pharmacies nearby, including Walgreens and CVS, making it easy to access medication and health care products. Additionally, there are multiple restaurants within a short distance, providing dining options for every taste. The area also features parks like Thompson Park and Sharon Woods Metro Park, offering opportunities for outdoor recreation and relaxation. For medical needs, there are physicians' offices such as New Albany Family Health and Mount Carmel Medical Group New Albany in close proximity. Transportation is easily accessible with the John Glenn Columbus International Airport only 4.8 miles away. Places of worship like Faith Ministries Church and Westerville Christian Church are also nearby for spiritual support. Overall, this area provides a convenient and well-rounded environment for seniors looking to settle in Columbus.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.6 miles)
• Market District Pharmacy (2.7 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.5 miles)

Restaurants

• Bibibop Asian Grill (0.4 miles)
• First Watch (0.6 miles)
• Piada Italian Street Food (0.8 miles)
• The Barn at Rocky Fork Creek (1.1 miles)
• Graeter's Ice Cream Gahanna (1.3 miles)
• McDonald's (2.5 miles)
• Rusty Bucket Corner Tavern (2.5 miles)

Parks

• Thompson Park (0.9 miles)
• Sharon Woods Metro Park (6.2 miles)
• Centergreen Park (6.3 miles)
• Civic Park (6.4 miles)
• John Bishop Memorial Park (6.9 miles)

Cafes

• Fox in the Snow Cafe (2.7 miles)
• Northstar Cafe (3.2 miles)
• Starbucks (4.7 miles)
• Panera Bread (5 miles)
• Starbucks (5.8 miles)
• Starbucks (6.5 miles)
• Panera Bread (6.6 miles)

Physicians

• New Albany Family Health (2.9 miles)
• Mount Carmel Medical Group New Albany (2.9 miles)
• B. Well Clinic Integrative Medicine (3.8 miles)
• Advanced Dermatology & Skin Surgery Center (3.9 miles)
• Taylor Station Surgical Center (5.5 miles)
• Orthopedic One (5.6 miles)
• East Columbus Oral Surgery Specialists (5.9 miles)

Theaters

• Dreamscape at AMC Easton Town Center (3.2 miles)

Hospitals

• Central Ohio Surgical Institute (3.3 miles)
• Mount Carmel St Ann's OBGYN Clinic (5.9 miles)
• Mount Carmel East (6 miles)

Transportation

• Concourse C (4.7 miles)
• Concourse B (4.7 miles)
• TSA Security Checkpoint B (4.7 miles)
• TSA Pre-Check B (4.7 miles)
• CMH Passenger Drop-off / Pick-up (4.7 miles)
• TSA Security Checkpoint A (4.8 miles)
• John Glenn Columbus International Airport (CMH) (4.8 miles)

Places of Worship

• Faith Ministries Church (5.1 miles)
• Westerville Christian Church (5.2 miles)
• Macedonian Orthodox Cathedral (7 miles)