To Care For

Pros

• Therapy with Nisha is described as transformative, helping the couple reconnect as friends with greater understanding and patience.
• Nisha provides practical tools to improve communication and foster growth together.
• The therapy deepens the couple's connection beyond expectations.
• The Black Mental Health Corporation and Nisha come highly recommended for couples seeking to strengthen their relationship.
• Marietta is described as understanding and as providing tools to help clients understand themselves and feel seen and heard.
• The staff are consistently described as amazing, inviting, professional, and attentive.
• Crosby (Marirhetta Crosby) is praised as patient, knowledgeable, and effective, especially in addressing marital issues.
• Families report a friendly, welcoming environment and positive experiences for their children.

Cons

• The reviewers described the clinic as unprofessional and noted a lack of appointment reminders.
• Scheduling and communication failures were reported, including long waits for appointments and no calls back.
• Some therapists were said to be unable to relate to the clients' culture, which was disappointing.
• A clinician reportedly did not show up for a scheduled appointment, leaving the client without direction.
• The office environment was described as uninviting and unwelcoming.
• There were instances of building hours or access issues, with online sessions being forced or offered unexpectedly.
• A clinician allegedly dismissed concerns by attributing problems to hormones, seen as rude and unprofessional.
• The practice was criticized for poor crisis handling and slow responses during urgent needs.
• Clients felt sessions sometimes pressured them to disclose their life story too quickly or in an unhelpful manner.
• Some reviewers felt the staff treated clients as transactions, with little follow-up.

Review

The Black Mental Health Corporation (TBMHC) draws a broad range of experiences from its community, with many clients praising its culture-focused approach and the warmth of its therapists, while others run into real operational frustrations. Taken together, the reviews sketch a picture of an organization that is highly valued for culturally resonant care and genuinely caring clinicians, even as some visits are overshadowed by miscommunications, scheduling hiccups, and inconsistent responsiveness. Across the board, a common thread is a desire for connection, understanding, and practical tools to grow - paired with a longing for smoother logistics and reliability from the front desk to the waiting room.

Several reviews highlight the transformative impact of couples therapy when the right therapist is involved. Working with Nisha, one couple describes a steep shift in perspective: the realization that they needed to reconnect as friends, not just spouses, and the sense that their relationship now has a clearer path forward. The couple credits Nisha with uncovering communication gaps they hadn't fully recognized and equipping them with concrete tools to rebuild patience and understanding. For them, therapy with Nisha deepened their bond beyond what they anticipated, and they explicitly recommend both her and TBMHC as a whole to others seeking to strengthen their relationship. The sense of being seen and understood by a culturally attuned clinician is repeatedly emphasized in these accounts.

There are also consistently positive notes about the staff and the broader mission of TBMHC. Marietta is singled out by multiple reviewers as someone who "gets it," offering practical tools for self-understanding and personal growth. Clients describe feeling seen, heard, and validated in her presence. Beyond individual therapists, several reviewers name other staff members - Mr. Cross, Ms. Davis, Ms. Friday, Ms. Larynda - as professional, welcoming, and supportive, contributing to an experience that feels both respectful and culturally informed. One reviewer even recounts meeting the founder and recognizing "the power behind the name" and the organization's aim to empower Black culture through mental health services. For many, the consistency and professionalism of the team translate into reliable care, clear guidance, and ongoing encouragement.

Yet, alongside these affirmations, there are persistent criticisms of how care is accessed and scheduled. A number of reviews describe experiences that felt unprofessional or disorganized. Instances include appointments without reliable reminders, hours of operation that don't align with expectations, and situations where a booked or planned in-person visit was altered to an online session due to building hours - leaving clients disappointed or feeling shuffled because an online format wasn't what they anticipated for their first session. Some reviewers recount having to juggle cancellations and rescheduling, sometimes with limited or ambiguous follow-up from the office. These stories suggest that while the care itself can be strong, the systems that support access to it can fall short of what clients need in vulnerable moments.

The most pointed criticisms center on accessibility and responsiveness. A reviewer describes a first appointment with SANAE BEAN SMITH that devolved into miscommunication about opening times, with the business not opening until 9 a.m. and the patient arriving at 9 expecting a session that hadn't been properly confirmed. On a later occasion, a phone call to reschedule or confirm appointments was met with praise for a kind receptionist but ultimately did not produce a reliable outcome, and the client ended up seeking care elsewhere. Another contributor recounts calling during a crisis and feeling ignored, with no return call after days of attempting contact, reinforcing a sense that urgent needs could be left unmet. Such experiences collectively underscore a need for more consistent communication and dependable scheduling processes.

There are also highly specific negative encounters that highlight gaps in fit and sensitivity. One critic describes an unprofessional encounter with a male therapist who seemed to minimize gender-specific concerns, suggesting the possibility that hormones or pregnancy could explain emotional distress. The reviewer felt dismissed and mischaracterized, noting that such comments wrongly trivialize real concerns and undermine trust in the therapeutic relationship. This kind of experience stands in stark contrast to the supportive, culture-aware care that others report and serves as a cautionary note about the critical need for therapists who listen with nuance and respect to clients' identities and lived experiences.

Still, the breadth of feedback makes clear that TBMHC is more than the sum of its criticisms. Several families report that their children or dependents have benefited from the environment and the staff's approachable, welcoming demeanor. One parent notes that their kid loves the assigned clinician and that the atmosphere feels inviting and friendly. Another reviewer - a virtual client - acknowledges the absence of in-person ambiance as a limitation, but still speaks highly of the staff's compassion and the quality of the caregiving received. Across these reports, the sense of a community anchored in care, cultural relevance, and genuine concern for client wellbeing remains evident, even when day-to-day operations fall short of perfection.

In sum, the Black Mental Health Corporation appears to be a valued resource for many seeking culturally resonant mental health support. When clients connect with the right clinician - someone who understands their cultural frame, communicates with patience, and provides practical growth tools - the experience can be profoundly positive, as seen in transformative couples therapy, confident self-understanding, and stronger family dynamics. At the same time, the organization faces clear opportunities to improve accessibility, reliability, and responsiveness - areas where clients frequently point to needing more consistent reminders, clearer scheduling practices, and a more responsive front office. The blend of strong clinical care and the imperative to refine the operational side suggests TBMHC's ongoing potential: to scale its culturally attuned services while ensuring that every person in need can access timely, respectful, and effective support.

This part of Cleveland, Ohio offers a convenient and diverse range of amenities for senior living. There are multiple pharmacies within close proximity, making it easy to access medications and healthcare supplies. The area also boasts a variety of restaurants, cafes, and theaters for dining and entertainment options. In terms of medical care, there are several hospitals and physicians' offices nearby, providing quality healthcare services. Additionally, there are parks for outdoor recreation and places of worship for spiritual fulfillment. Transportation options are readily available with a Greyhound station and airport nearby. Overall, this neighborhood provides a well-rounded environment for seniors seeking both convenience and comfort in their daily lives.

Pharmacies

• CVS Pharmacy (0.1 miles)
• CVS Pharmacy (1.7 miles)
• Marc's Stores (1.9 miles)
• CVS Pharmacy (2 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.6 miles)

Restaurants

• Academy Tavern (0.3 miles)
• New Heights Grill (1.7 miles)
• Boss Dog Brewing Co. (1.7 miles)
• bd's Mongolian Grill (1.8 miles)
• Burger King (2.4 miles)
• McDonald's (2.5 miles)
• McDonald's (2.9 miles)

Hospitals

• Cleveland Clinic Children's Hospital Rehabilitation Center (0.9 miles)
• Cleveland Clinic - W.O. Walker Center (1.9 miles)
• Louis Stokes Cleveland VA Medical Center (2.4 miles)
• St Vincent Charity Medical Center (4.4 miles)
• University Hospitals Ahuja Medical Center (5.3 miles)
• Trauma ICU (5.8 miles)
• Cleveland Clinic - Lutheran Hospital (6.1 miles)

Parks

• Coventry PEACE Park (1.8 miles)
• Willard Park (5.5 miles)
• The Cleveland Mall (5.5 miles)
• Anderson Field (5.7 miles)
• Voinovich Bicentennial Park (5.9 miles)

Physicians

• Cleveland Clinic - Taussig Cancer Center (1.9 miles)
• Cleveland Clinic - Cole Eye Institute (2 miles)
• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (2.2 miles)
• Cleveland Clinic - Mellen Center (2.4 miles)
• Cleveland Clinic Severance Medical Arts (3.1 miles)
• Senders Pediatrics (3.9 miles)
• University Suburban Health Center (4.3 miles)

Cafes

• Starbucks (3 miles)
• Starbucks (4 miles)
• Starbucks (4.9 miles)
• Starbucks (5.4 miles)
• Starbucks (5.5 miles)

Places of Worship

• South Euclid United Church of Christ (4.8 miles)
• Messiah Luth Church of Lyndhurst (5.6 miles)

Transportation

• Greyhound Station (5 miles)
• Cleveland Burke Lakefront Airport (5.5 miles)

Theaters

• Silverspot Cinema (5.7 miles)
• Cinemark At Valley View And Xd (6.1 miles)