Terraces at Northridge in Cleveland, OH

Pros

• The leasing office is regarded as the best.
• The landlord and leasing staff stay on top of issues.
• Maintenance is extremely responsive, respectful, and professional.
• The amenities are great, and the housing office is caring.
• The property is beautiful and well maintained.
• Tiffany and Kim are wonderful, professional, and efficient.
• The community is quiet, safe, and inviting.
• The staff and maintenance teams are friendly and quick to address requests.
• The grounds are well kept and conveniently located near shopping and highways.
• The Terraces at Northridge feels like a true community with year?round events.
• Residents are kind and neighbors are friendly.

Cons

• They describe the front office as nice to tenants before signing, but later as dishonest and untrustworthy after the lease is signed.
• They characterize the pandemic rent deal as predatory, noting two months' rent was charged up front without honoring the promised discount.
• They claim there is no security and the back gate is broken most of the time.
• They report drugs being used on the property right outside the office.
• They warn the complex is crawling with smokers and that management does not enforce a smoke-free policy, leading to pervasive secondhand smoke.
• They state they were charged hundreds of dollars to replace carpet at move-out, even for normal wear.
• They describe the office staff as condescending and dreadful to speak to, with management unhelpful and untrustworthy.

Review

Terraces at Northridge in Cleveland is best suited for households that prize quiet, well-kept surroundings, and responsive on-site team leadership. It excels for families and professionals who want a pet-friendly, low-drama community within easy reach of shopping plazas, highways, and local conveniences. The property routinely earns praise for its calm atmosphere, reliable maintenance, and approachable office staff, making it a compelling home base for those who value stability over flashy amenities.

On the upside, maintenance is consistently described as fast, professional, and courteous. Residents repeatedly note that requests are handled promptly, from a simple fix to a larger repair, with staff like Tiffany, Kim, Rose, Dale, and Eddie becoming dependable anchors in daily living. The leasing office is seen as friendly and supportive, the grounds are well kept, and the pool, gym, and clubhouse activities contribute to a sense of community without becoming overwhelming. The overall vibe - well maintained, quiet, and safe - builds trust that the property will stay comfortable over time, a crucial factor for families, couples, and singles alike.

Where the reviews diverge is in cost, security, and some management dynamics. Several accounts flag higher rents for the size and location, with a sense that the price buys peace rather than excess, but a few point to steep increases or perceived value gaps. Move-out experiences vary: some tenants feel the final charges for carpet or cleaning are excessive, and there are stern warnings about aggressive post-lease billing. Security and safety also surface as mixed: gates and certain security elements are occasionally described as unreliable, and one distressing run of notes describes a lack of on-site cameras alongside reports of theft or trespass. Smoking emerges as a dominant fault line for nonsmokers, with strong evidence that secondhand smoke can migrate between units, undermining the quiet, healthy living standard that many expect in a premier rental.

These pros offset the cons in targeted ways. For families prioritizing maintenance reliability and a peaceful environment, the responsive staff and clean, well-kept grounds can justify the financial premium. The dog-friendly policy and proximity to parks and dining establish a practical, walkable lifestyle that reduces the need for external errands and enhances daily quality of life. Yet for renters who must have a smoke-free, hyper-secure, and ultra-transparent billing experience, the negatives carry enough weight to warrant serious consideration of alternatives. In short, Terraces at Northridge delivers on reliability and atmosphere far more than on edge-case guarantees; the day-to-day living experience tends to be excellent, while the long-term security and financial edge require careful scrutiny.

For families weighing options, a few concrete steps can solidify the decision. Request a current, itemized breakdown of all move-in and move-out charges, and insist on a clear explanation for any carpet or cleaning fees. Visit at different times to observe gate operations, parking patterns, and neighbor activity; ask current residents about noise, security, and how well the front office follows through after lease signing. If a smoke-free environment is non-negotiable, explicitly verify the building's policy and any surrounding structural risks - secondhand smoke reports are not trivial and can ruin a otherwise excellent living situation. Finally, test-drive the community's routines: attend a clubhouse event, talk with maintenance staff about response times, and evaluate whether the perceived safety, quiet, and convenience align with the family's goals and budget.

Overall, Terraces at Northridge remains a strong choice for those who want quiet, well-maintained apartments with reliable service, decent amenities, and a friendly, resident-focused culture. It stands apart in its day-to-day ease, neighborhood feel, and commitment to keeping common areas clean and orderly. However, prospective renters should be candid about price sensitivity, the potential volatility of lease terms, and the realities of security and smoke compatibility. For families prioritizing stability, affordability within reason, and a genuinely welcoming community, the Terraces at Northridge deserves serious consideration; for others, especially those who demand strict no-smoking control and airtight security, exploring alternatives may be the prudent path.

Pharmacies

• Marc's Stores (0.3 miles)
• Walgreens (1 miles)
• Discount Drug Mart (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2 miles)
• Dave's Supermarket (2.2 miles)
• Rite Aid (2.3 miles)

Restaurants

• McDonald's (0.4 miles)
• Gyro Guys (1.8 miles)
• Chick-Fil-A (3.1 miles)
• Ferris Deli & Restaurant (3.7 miles)
• Local West (3.8 miles)
• Mason's Creamery (3.9 miles)
• Mahall's Twenty Lanes (4 miles)

Cafes

• Starbucks (0.4 miles)
• Metropolitan Coffee (2.3 miles)
• Starbucks (3.4 miles)
• Starbucks (3.5 miles)
• Ready Set Roasters (3.9 miles)
• Rising Star Coffee Roasters (4.1 miles)
• Rising Star Coffee Roasters (4.6 miles)

Parks

• Primate Playground (1.7 miles)
• Cleveland Metroparks - Big Creek Reservation (1.8 miles)
• James Day Park (4.5 miles)
• Edgewater Park (4.6 miles)
• Niagara Park (5 miles)
• Wendy Moore Memorial Park (5 miles)
• Metroparks Rocky River Reservation North (5.3 miles)

Physicians

• Cuyahoga County Board of Health (2.3 miles)
• Ent Allergy Health (5.3 miles)

Places of Worship

• St Ignatius of Antioch Church (2.7 miles)
• St. Rocco's Church (3.3 miles)

Hospitals

• Trauma ICU (3.3 miles)
• Cleveland Clinic - Lutheran Hospital (4.5 miles)
• CCF Fairview Hospital (4.5 miles)
• Cleveland Clinic - Fairview Hospital (4.5 miles)

Transportation

• Cleveland-Hopkins International Airport (CLE) (4.9 miles)
• Hertz Rent A Car (5 miles)
• National Car Rental (5 miles)
• Cleveland Rental Car Center (5 miles)
• American Airlines Ticket Counter (5.1 miles)
• United Airlines Ticket Counter (5.1 miles)
• TSA Checkpoint C (5.2 miles)