Terraces at Northridge

Pros

• The leasing office is highly praised for its responsiveness and effective management.
• Maintenance is described as extremely responsive, respectful, and professional.
• The pool, fitness center, and other amenities are highlighted as great additions.
• The property is consistently well maintained and visually beautiful.
• Staff members such as Tiffany, Kim, Rose, and Dale are repeatedly commended for being helpful, friendly, and efficient.
• Move-in experiences feel special, with welcome gestures that make new residents feel appreciated.
• The community is quiet, safe, and neighborly, contributing to an enjoyable living environment.
• New and long-term residents alike express high levels of satisfaction and would recommend the property.
• The clubhouse events are seen as effective in fostering a sense of community.
• Security personnel, such as Sean, are positively regarded for enhancing safety.
• The property is conveniently located near shopping and other amenities while maintaining a peaceful setting.
• The Terraces at Northridge is described as a beautiful, well-run community that residents are happy to call home.

Cons

• They felt the front office was friendly on the surface but did not genuinely care about tenants' issues.
• They described pandemic-era rent terms as predatory and lacking compassion toward tenants.
• They experienced unusually high electric bills due to a faulty wall plug, with the front office blaming the tenants.
• They were blamed by the front office for problems caused by neighbors, including a gender-reveal party and confetti.
• They asserted there was no security, and the back gate was broken at least half the time.
• They were charged over $300 for cleaning at move-out, which they believe is illegal in Ohio.
• They urged prospective tenants to research renters' rights, claiming the property did not show compassion or follow legal practices.

Review

The Terraces at Northridge and its Evergreen Terraces community come through in reviews as a standout place to live, anchored by involved management, responsive maintenance, and a calm, well-kept environment. Across multiple years and a range of residents, the message is consistently positive: the leasing team and the landlord stay on top of things, the grounds are well cared for, and the overall living experience feels peaceful and welcoming. People repeatedly highlight the strength of the on-site staff and their willingness to go the extra mile to make tenants feel at home, from welcome gestures to proactive problem solving.

Maintenance and service are a throughline in the feedback. When a resident's air-conditioning failed, the response was immediate: a portable unit was provided within an hour of submitting the request, and the main unit was repaired within 72 hours. Such quick, respectful, and professional service is echoed in numerous other notes about maintenance crews being prompt and effective. Individual team members receive frequent praise - Dale in maintenance for his reliability and friendliness; Rosemary for going above and beyond to address issues; and the front-office team, including Tiffany and Kim, who are described as professional, efficient, and incredibly helpful. Even during staffing challenges or peak times, residents feel that maintenance is well-organized and capable of keeping things running smoothly.

The management culture emerges as another key strength. The leasing office is portrayed as approachable and genuine, with the landlord actively engaged in ensuring residents' needs are met. Tenants consistently describe staff as friendly, courteous, and easy to work with, noting that staff members take pride in keeping the property clean, safe, and well maintained. The sense of a real community is reinforced by staff-led or facilitated activities at the clubhouse, which residents see as a sign that the property owners are invested in a welcoming, sociable environment rather than a purely transactional rental arrangement.

Living experience, amenities, and the environment receive broad praise. The grounds, landscaping, tranquil pond, and overall cleanliness create a setting that feels quiet and peaceful yet conveniently close to shopping plazas and major roads. Amenities such as a pool and fitness area are cited as valuable and well-maintained features that residents actually use and appreciate. Neighbors are described as respectful and private, contributing to a serene atmosphere. The community's location is repeatedly highlighted: proximity to Crocker Park, libraries, multiple playgrounds, and downtown areas, while still offering a sense of quiet seclusion. For many residents, this combination of location, amenities, and a well-kept environment translates into an ideal place to call home.

Loyalty and long-term satisfaction also stand out in the narratives. A pair who has lived there for more than two decades speaks to a consistently positive experience, noting quick maintenance responses, a friendly and cooperative staff, and a sense that the Terraces functions almost like a neighborhood unto itself. Others describe moving in with a strong initial impression - welcome letters, small touches like wine and chocolate, and a sense of appreciation from the property team. For some, the positive sentiment deepens over time as the staff maintain high standards and foster a community atmosphere that makes them want to stay.

Of course, there are a few critical voices that temper the overall glow. One former resident gives a detailed cautionary account, warning that the front office's friendliness can mask deeper issues and describing predatory rent policies during the pandemic, hidden costs, and disputes over electricity charges tied to faulty wiring. They also recount back-end problems, such as a back gate that was frequently broken, a lack of security, and a dispute over a move-out cleaning fee that they felt was excessive and potentially noncompliant with local rules. This perspective urges prospective tenants to research renter rights, scrutinize final bills, and be prepared for potential disputes or unexpected charges. They also advise considering security measures, like a Ring doorbell, to protect against neighbor disputes that can arise in a crowded complex.

Taken together, the collection of reviews paints a portrait of a largely exceptional living experience, underpinned by active management, responsive maintenance, and a quiet, well-kept environment that blends suburban comfort with convenient access to amenities. For most residents, the Terraces at Northridge offers a dependable, welcoming home where issues are handled quickly, staff are supportive, and the community feels safe and well kept. The positive notes about staff leadership, the proactive maintenance track record, and the overall lifestyle - quiet, clean, and neighborly - are the story most often repeated. Prospective renters should still perform due diligence, particularly around move-out charges and any concerns about security or billing practices, but the prevailing tone is one of high satisfaction and wholehearted recommendation.

Pharmacies

• Marc's Stores (0.3 miles)
• Walgreens (1 miles)
• Discount Drug Mart (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2 miles)
• Dave's Supermarket (2.2 miles)
• Rite Aid (2.3 miles)

Restaurants

• McDonald's (0.4 miles)
• Gyro Guys (1.8 miles)
• Chick-Fil-A (3.1 miles)
• Ferris Deli & Restaurant (3.7 miles)
• Local West (3.8 miles)
• Mason's Creamery (3.9 miles)
• Mahall's Twenty Lanes (4 miles)

Cafes

• Starbucks (0.4 miles)
• Metropolitan Coffee (2.3 miles)
• Starbucks (3.4 miles)
• Starbucks (3.5 miles)
• Ready Set Roasters (3.9 miles)
• Rising Star Coffee Roasters (4.1 miles)
• Rising Star Coffee Roasters (4.6 miles)

Parks

• Primate Playground (1.7 miles)
• Cleveland Metroparks - Big Creek Reservation (1.8 miles)
• James Day Park (4.5 miles)
• Edgewater Park (4.6 miles)
• Niagara Park (5 miles)
• Wendy Moore Memorial Park (5 miles)
• Metroparks Rocky River Reservation North (5.3 miles)

Physicians

• Cuyahoga County Board of Health (2.3 miles)
• Ent Allergy Health (5.3 miles)

Places of Worship

• St Ignatius of Antioch Church (2.7 miles)
• St. Rocco's Church (3.3 miles)

Hospitals

• Trauma ICU (3.3 miles)
• Cleveland Clinic - Lutheran Hospital (4.5 miles)
• CCF Fairview Hospital (4.5 miles)
• Cleveland Clinic - Fairview Hospital (4.5 miles)

Transportation

• Cleveland-Hopkins International Airport (CLE) (4.9 miles)
• Hertz Rent A Car (5 miles)
• National Car Rental (5 miles)
• Cleveland Rental Car Center (5 miles)
• American Airlines Ticket Counter (5.1 miles)
• United Airlines Ticket Counter (5.1 miles)
• TSA Checkpoint C (5.2 miles)