Brooklyn Pointe

Pros

• The staff at Brooklyn Pointe Assisted Living and Memory Care are friendly, warm, and genuinely care about the residents.
• The move-in process is easy and the accommodations, including large and bright rooms, provide a welcoming environment.
• Residents enjoy a variety of activities, from bingo to exercise programs, keeping them engaged and active.
• The community has a home-like feel with common areas that foster social interaction among residents.
• The dining experience is well-received, with excellent food options available for residents.
• Families have peace of mind knowing their loved ones are safe and well cared for in the facility.
• Brooklyn Pointe is considered an affordable option without compromising the quality of care provided.
• Residents appreciate the spaciousness and modern amenities of their apartments, making them feel at home.

Cons

• There is a lack of adequate personnel, and existing staff show little empathy for the patients.
• Staff members are often distracted by their phones and do not pay attention to the residents' needs.
• An alarm at a back door does not sound loudly enough to alert anyone if patients try to escape, indicating poor safety measures.
• One male patient is frequently heard screaming for help, yet no one responds to his cries.
• The facility has been accused of tricking desperate caretakers seeking a safe environment for their loved ones.
• Concerns were raised about the community being unresponsive to changes in medications for residents, suggesting inadequate care.
• The overall commitment from staff appears lacking, as noted by incidents where complaints resulted in blame directed toward family members instead of action taken.
• Complaints about unpleasant odors in certain areas, particularly a strong smell of urine, indicate cleanliness issues within the facility.

Review

Brooklyn Pointe Assisted Living and Memory Care has garnered a range of reviews reflecting diverse experiences from families of their residents. On one end of the spectrum, some families express deep satisfaction with the care their loved ones receive. They highlight the friendly and attentive nature of the staff, noting that their relatives are treated with kindness and respect. For instance, a family member shared that they had a very positive experience during their father's stay at Brooklyn Pointe. The move-in process was smooth, and daily meals were deemed satisfactory. Moreover, the family found reassurance in witnessing how well the staff assisted residents with dining needs when families were not present, emphasizing a sense of community and dedication within the facility.

Contrasting this positivity are accounts that paint a troubling picture of neglect and inadequate care for residents in some parts of the facility. A disheartened relative described alarming conditions involving an apparent lack of personnel empathy towards patients. They noted concerns about staff being distracted by personal devices rather than attending to patient needs, as well as issues regarding safety protocols—specifically an alarm system that failed to alert personnel adequately when residents attempted to leave unsupervised. This account underscores feelings of frustration after voicing concerns to management without perceivable changes occurring, indicating a potential systemic issue within certain operational aspects at Brooklyn Pointe.

In addition to varying levels of attention from staff members, another recurring theme across reviews pertains to cleanliness and facility maintenance. While several families praised Brooklyn Pointe for its pleasant atmosphere—highlighted by bright common areas adorned with comfortable furnishings—some experiences hinted at sanitation problems. One reviewer mentioned consistently encountering unpleasant odors in certain sections of the facility, raising questions about general hygiene practices affecting resident comfort.

Amidst these differing perspectives on safety and cleanliness, many reviewers commended Brooklyn Pointe’s vibrant community life filled with engaging activities tailored for residents' enjoyment—such as bingo nights, exercise programs, religious services, and seasonal events like "Wine Wednesday." Families relayed satisfaction with these programs that provided mental engagement while fostering social connections among residents. Such amenities contribute positively to creating an environment where seniors can thrive both mentally and physically amidst tailored living arrangements.

Moreover, several reviewers expressed contentment regarding affordability alongside quality care received by their loved ones at Brooklyn Pointe. Families highlighted trust in the facility's commitment toward providing adequate resident support while appreciating financial accessibility compared to other facilities nearby. However, some cautionary notes were made regarding potential pitfalls in navigating Medicaid certification processes or feeling misled about care promises upon initial engagements with center representatives; these warnings reflect deeper anxieties faced by caretakers seeking safe havens for elderly relatives amid often overwhelming decision-making circumstances.

Summarily speaking, reviews surrounding Brooklyn Pointe relay complex narratives shaped by personal experiences—where numerous individuals find solace in knowing their relatives are cared for compassionately while others encounter concerning issues demanding attention from management teams dedicated to enhancing standards within assisted living settings overall. The stark contrast between exceedingly positive feedback detailing nurturing environments versus disturbing accounts necessitates ongoing vigilance from both families entrusted with ensuring their loved ones' well-being and administrators committed towards maintaining excellence throughout all facets associated with elder care provisions offered therein at this dynamic facility.

This part of Brooklyn, Ohio offers a convenient and accessible location for seniors looking to settle in a vibrant community. With several pharmacies within close proximity, residents have easy access to healthcare services and medication. There are also a variety of cafes and restaurants nearby, providing options for dining out or grabbing a quick bite to eat. The area is surrounded by parks, offering opportunities for outdoor recreation and relaxation. Additionally, there are physicians' offices and places of worship located within a few miles, ensuring easy access to medical care and spiritual support. For those who need to travel, Cleveland-Hopkins International Airport is just a short drive away, along with car rental services available nearby. Overall, this part of Brooklyn provides a well-rounded and convenient environment for seniors looking to enjoy their retirement years.

Pharmacies

• Marc's Stores (0.1 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.4 miles)
• Discount Drug Mart (1.6 miles)
• Walgreens (2.1 miles)
• Rite Aid (2.1 miles)
• MetroHealth Parma Medical Center - Pharmacy (2.2 miles)

Cafes

• Starbucks (0.3 miles)
• Metropolitan Coffee (2.3 miles)
• Starbucks (3.6 miles)
• Starbucks (3.6 miles)
• Ready Set Roasters (4.1 miles)
• Rising Star Coffee Roasters (4.3 miles)
• Rising Star Coffee Roasters (4.8 miles)

Restaurants

• McDonald's (0.4 miles)
• Gyro Guys (1.9 miles)
• Chick-Fil-A (2.8 miles)
• Ferris Deli & Restaurant (3.9 miles)
• Local West (4.1 miles)
• Mason's Creamery (4.1 miles)
• Mahall's Twenty Lanes (4.2 miles)

Parks

• Cleveland Metroparks - Big Creek Reservation (1.6 miles)
• Primate Playground (1.9 miles)
• James Day Park (4.2 miles)
• Edgewater Park (4.8 miles)
• Niagara Park (5.2 miles)
• Wendy Moore Memorial Park (5.2 miles)
• Metroparks Rocky River Reservation North (5.5 miles)

Physicians

• Cuyahoga County Board of Health (2.3 miles)
• Ent Allergy Health (5.1 miles)

Places of Worship

• St Ignatius of Antioch Church (3 miles)
• St. Rocco's Church (3.5 miles)

Hospitals

• Trauma ICU (3.5 miles)
• CCF Fairview Hospital (4.7 miles)
• Cleveland Clinic - Fairview Hospital (4.7 miles)
• Cleveland Clinic - Lutheran Hospital (4.7 miles)

Transportation

• Cleveland-Hopkins International Airport (CLE) (4.9 miles)
• Hertz Rent A Car (5 miles)
• National Car Rental (5 miles)
• Cleveland Rental Car Center (5.1 miles)
• American Airlines Ticket Counter (5.1 miles)
• United Airlines Ticket Counter (5.1 miles)
• TSA Checkpoint C (5.1 miles)