Gentle Care III is a senior community in University Heights, OH.
Information last verified:
13536 Cedar Rd, University Heights, OH 44118
For more information about senior living options: (866) 208-4318
3.3 from 100 reviews
5 stars
52
4 stars
4
3 stars
6
2 stars
2
1 stars
36
Overall Review of Gentle Care III
common30 reviews mention this
Staff kindness and professionalism
Residents consistently describe the staff as kind, professional, and helpful during urgent visits.
Across many reviews, people call out specific team members by name and describe them as professional, friendly, knowledgeable, and patient. Several reviews also mention staff helping with check-in, explaining next steps, and making the visit smoother even when patients felt unwell or anxious. A number of negative comments still single out certain nurses or providers for being excellent, suggesting the best experiences were closely tied to individual caregivers.
caveat18 reviews mention this
Virtual check-in feels unsettling
Multiple reviews criticize screen-based check-in as hard to understand and uncomfortable.
A recurring complaint is the move toward a person on a monitor to handle check-in paperwork, with reviewers describing language barriers, difficulty hearing, and a lack of personal interaction. Several people also raise privacy concerns, including mentions of HIPAA, because sensitive information is discussed in the lobby while other patients are nearby. Even some reviews that are otherwise positive say face-to-face check-in would be preferable, reinforcing that the virtual format is a frequent friction point.
common16 reviews mention this
Speed and short waits
Many reviewers report being seen quickly with manageable wait times.
Many reviews describe getting in fast, being seen shortly after arriving, and leaving without a long delay. Some also describe staff preparing them for how busy it may be, but still report that the overall visit moved efficiently. A smaller number of reviews contrast this by describing long waits or feeling delayed due to check-in or closing issues.
common6 reviews mention this
Clean facility and updated spaces
Several reviews highlight a clean, updated clinic environment.
A handful of reviewers mention the location being clean, including the waiting room and care rooms. Some also describe an updated look, which they associate with a more comfortable visit. This theme is not universal, but it shows up consistently enough to stand out in the positive feedback.
caveat11 reviews mention this
Scheduling, hours, and communication problems
Some reviews describe visits being disrupted by closing early or poor communication.
Several reviews report arriving for an appointment or showing up based on posted hours, only to find the clinic closed, lights off, or staff leaving for lunch without warning. Others mention phone access problems, voicemail not set up, or results not being communicated even after tests or imaging. While some reviewers praise fast service, these operations issues appear often enough to be a recurring concern.
caveat2 reviews mention this
Billing and payment hassles
A couple of reviews describe billing and receipt issues.
Some reviewers report problems getting itemized bills, receipts, or responses to billing disputes. At least one comment describes being contacted about an unpaid balance despite having paid, which they found difficult to resolve. These issues are less common than staffing-related feedback, but they do appear as a distinct negative theme.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Transportation
Cleveland-Hopkins International (17 miles away)
Nearby Places of Interest
This area of University Heights, Ohio, offers a variety of amenities and services that would be beneficial for senior living. With multiple pharmacies nearby, access to healthcare is convenient and easily accessible. The presence of restaurants and cafes provides options for dining out or grabbing a quick bite to eat. There are also several parks in the vicinity for enjoying outdoor activities and staying active. Places of worship are within a short distance, catering to spiritual needs. Additionally, there are reputable hospitals and medical centers nearby for any healthcare needs that may arise. Overall, this area provides a well-rounded environment with essential services for seniors looking to live comfortably and conveniently in University Heights.
Restaurants
Boss Dog Brewing Co. (0.6 miles)
New Heights Grill (0.7 miles)
McDonald's (0.8 miles)
Burger King (1 miles)
bd's Mongolian Grill (1.5 miles)
Academy Tavern (2.3 miles)
Taco Bell (2.3 miles)
Pharmacies
CVS Pharmacy (0.7 miles)
CVS Pharmacy (0.8 miles)
Walmart Pharmacy (0.8 miles)
Walgreens (0.9 miles)
Walgreens (1.3 miles)
CVS Pharmacy (1.4 miles)
Marc's Stores (1.5 miles)
Cafes
Starbucks (0.8 miles)
Starbucks (3.1 miles)
Starbucks (6 miles)
Physicians
Cleveland Clinic Severance Medical Arts (1.1 miles)
Senders Pediatrics (1.7 miles)
University Suburban Health Center (2.1 miles)
Cleveland Clinic - Taussig Cancer Center (3.3 miles)
Cleveland Clinic - Cole Eye Institute (3.3 miles)
Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (3.7 miles)
Cleveland Clinic - Mellen Center (3.8 miles)
Parks
Coventry PEACE Park (1.4 miles)
Anderson Field (3.4 miles)
Desan Park (4.1 miles)
Oakville Road Park (4.7 miles)
Whiteford Park (6.4 miles)
Places of Worship
South Euclid United Church of Christ (2.7 miles)
Messiah Luth Church of Lyndhurst (3.4 miles)
St Clare's Church (4.3 miles)
Temple Israel Ner Tamid (4.7 miles)
Hospitals
Cleveland Clinic Children's Hospital Rehabilitation Center (3.1 miles)
Cleveland Clinic - W.O. Walker Center (3.2 miles)
Louis Stokes Cleveland VA Medical Center (3.3 miles)
University Hospitals Ahuja Medical Center (4.5 miles)
The article highlights the importance of empathy and open communication when comforting someone who is grieving, noting that grief is unique to each individual and emphasizing the need for sincere expressions of condolence, active listening, and ongoing support. It also addresses cultural differences in mourning practices and encourages tailored approaches to provide effective comfort.
Home health care aides provide vital medical and non-medical support to individuals at home, assisting with daily living activities and promoting emotional well-being, while the demand for these services increases due to an aging population. Families benefit from in-home care's flexibility and cost-effectiveness but face challenges like scheduling consistency and caregiver turnover.
Older adults with urinary tract infections (UTIs) often present atypical symptoms, complicating diagnosis due to factors like incomplete bladder emptying and chronic health conditions that increase their susceptibility. Effective management involves prompt treatment with antibiotics, hydration, and preventive strategies while minimizing antibiotic resistance and focusing on holistic care approaches.
Gentle Care III photos
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Cleveland-Hopkins International (17 miles away)
Convenient access to numerous nearby amenities (food, healthcare, parks, worship, and entertainment).
Compassionate Conversations: How to Comfort Someone Who Is Grieving
Home Health Care Aides: Understanding Their Role and Supporting Your Family
Urinary Tract Infections in Older Adults: Comprehensive Insights on Symptoms, Treatment, and Prevention