Gateway Health Care Center

Pros

• The staff seemed open to keeping the family abreast of the mother's condition.
• The staff at this nursing home is very attentive to the residents' needs.
• The facility smelled good and did not have the usual "old" odor that other nursing homes often have.
• The staff was friendly and welcoming to visitors.
• The residents appeared to be enjoying themselves and engaging in activities.
• The meal served during lunchtime looked well-presented and edible.

Cons

• The outside of the site is deceptive.
• The staff is rude and nasty.
• This place is the absolute worst.
• The staff even has a job is absolutely shameful.
• They deserve better loving in the closing days of their life.
• The events that led to her untimely passing left our family with questions.
• It appeared to be at night when things were questionable.
• We questioned her eating habit, her cleanliness, and attention to her call button.
• The staff openly complained about being understaffed, outdated equipment, and not enough equipment and staff calling off.
• They assured us she was fine when she looked on the brink of death.
• That following morning we were gonna take her ourselves, only to be interrupted from a phone call from the hospital that my mom was in the ER.
• I do not recommend this place to any human or animal.
• How nice was that? And no one called to ask why did we decline the flowers considering a few weeks earlier they were all chummy in our faces.
• Showers are not done enough and the smell does bother me which is more obvious later in the day.
• The worst nursing home ever always short-staffed, racist workers, outdated equipment, and lack of basic supplies like soap and wipes.

Review

Located in the Cleveland area, this nursing home presents a deceiving façade. From the outside, it appears clean and inviting, but once inside, one is met with a cold and dark atmosphere. The facility is in desperate need of upgrades, and to make matters worse, the staff is rude and unpleasant. It is particularly disheartening to witness such mistreatment of the elderly, who should receive excellent care in their final days.

Numerous individuals have extensively researched nursing homes in Cleveland, only to find that this particular facility surpasses all others in terms of poor quality care. One cannot help but question why the responsible authorities allow such a place to remain open and continue providing subpar care. The staff's behavior is nothing short of shameful, especially considering that they will eventually become old and reliant on others themselves.

One reviewer recalls their personal experience with this nursing home when their mother was under its care. Unfortunately, their journey turned into a nightmarish roller coaster ride that ultimately ended in her untimely passing. While acknowledging that the facility may not be directly responsible for her death, there were events leading up to her passing that left the family with unanswered questions.

Initially, the staff seemed willing to keep the family informed about the mother's condition. With four family members regularly visiting twice a day, everything appeared satisfactory during daylight hours. However, concerns arose during nighttime visits when her eating habits deteriorated and cleanliness became an issue. Moreover, attention from staff towards her call button seemed lacking.

The staff's complaints about being understaffed, outdated equipment, insufficient resources due to staff absences further highlighted their failure to provide adequate care. On the day prior to the mother's passing after dialysis treatment, she failed to answer phone calls. When contacted by concerned family members who requested intervention or transfer to an emergency room due to her deteriorating state upon arrival at the facility later that evening – which was promptly dismissed by the staff. It was only the next morning that they received a shocking call from the hospital informing them of their mother's presence in the emergency room.

Within 48 hours, the grieving family had to face their beloved mother's passing. Tragically, this traumatic experience has left them with an indelible mark of dissatisfaction and distrust towards The Gateway nursing home.

Another reviewer concurred with these sentiments, stating that they do not recommend this place to any individual or even animals. The staff's attitude towards declining flowers for the mother's funeral service further exemplified their lack of empathy and understanding. Despite previously being friendly, they appeared dismissive when faced with a declined offer.

Contrasting experiences were shared by a different reviewer who appreciated the pleasant smell and friendly staff upon entering the facility. They observed residents enjoying themselves and noted that the midday meal looked presentable and appetizing.

In summary, this nursing home presents itself as clean and appealing on the surface but internally lacks proper care standards for elderly residents. Many have expressed disappointment with its outdated facilities, rude staff, questionable eating habits of residents, insufficient attention to call buttons, and failure to inform families in critical situations. These reviews shed light on the urgent need for improvement in this facility's management and treatment of its residents, who deserve compassion and support during their final days.

Pharmacies

• Discount Drug Mart (0.1 miles)
• Rite Aid (0.9 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (3.8 miles)

Restaurants

• Adams Place (0.2 miles)
• Papa Joe's Submarines (0.4 miles)
• Gus's Diner One Eight Five (0.7 miles)
• Scotti's Italian Eatery (0.7 miles)
• Lady Luck Pub & Eatery (1.1 miles)
• Chipotle Mexican Grill (1.7 miles)
• Michael's Bar & Grille (2.2 miles)

Hospitals

• University Hospitals (0.9 miles)
• Louis Stokes Cleveland VA Medical Center (6.4 miles)
• Cleveland Clinic - W.O. Walker Center (7 miles)
• Hillcrest Labor And Delivery (7.1 miles)

Physicians

• Euclid Medical Plaza (2.2 miles)
• Cleveland Clinic Severance Medical Arts (4.9 miles)
• Family Physicians (4.9 miles)
• University Suburban Health Center (5 miles)
• Cleveland Clinic - Willoughby Hills Family Health Center (5 miles)
• Drs Hill & Thomas Co. (5.1 miles)
• Senders Pediatrics (5.7 miles)

Parks

• Willow Park (2.8 miles)
• Desan Park (2.8 miles)
• Coulby Park (3.1 miles)
• Anderson Field (4.1 miles)
• Whiteford Park (4.4 miles)
• Oakville Road Park (5.5 miles)
• North Chagrin Reservation (5.6 miles)

Places of Worship

• South Euclid United Church of Christ (3.6 miles)
• Messiah Luth Church of Lyndhurst (5.2 miles)
• St Clare's Church (5.5 miles)
• Saint Mary Magdalene Parish (5.5 miles)
• Temple Israel Ner Tamid (6.3 miles)

Cafes

• Starbucks (5.8 miles)
• Starbucks (6.8 miles)

Theaters

• Regal Willoughby Commons (6.6 miles)