Big Heart Home Health Care LLC

Pros

• Big Heart Home Health Care LLC is a fantastic, family-owned business with compassionate and professional staff.
• They truly care about their clients and offer services in various locations, making it convenient for families.
• They provide reliable home health care in Euclid.
• They helped families by connecting them with programs that provided a hospital bed, a shower chair, and other essential items to keep loved ones at home.
• The company is highly regarded by clients as dependable and caring, with staff who demonstrate a strong work ethic.
• The owner is caring and the agency maintains a warm, supportive environment for both clients and workers.

Cons

• The agency was described as very unprofessional and rude.
• There were frequent no-shows and late arrivals by aides.
• An aide arrived at the home reeking of marijuana.
• Another aide arrived wearing pajamas, slippers, and a silk bonnet.
• Some aides did not know how to use a Hoyer lift or apply adult diapers.
• An aide broke the client's wheelchair, and management refused to pay to fix it after the incident.
• The agency was characterized as one of the worst and not recommended.

Review

Big Heart Home Health Care LLC appears to be a family-owned organization that many families turn to when they need to keep loved ones at home and out of a nursing facility. Across the reviews, there is a clear throughline about compassion and personal attention. Families describe the company as genuinely caring and invested in their clients' well-being, with the owner and staff often singled out for warmth and hands-on involvement. The business is noted to operate in multiple locations, which some families find convenient when coordinating medical support for relatives who live in different areas.

A number of reviews highlight specific practical benefits that drew families to Big Heart. Several accounts describe how the agency connected them with programs that provided essential home health equipment - such as hospital beds and shower chairs - and helped keep a loved one in their home rather than in a hospital or nursing facility. One family attributes a lot of their peace of mind to the agency's ability to handle "loose ends" and to link them with resources, underscoring the role the company can play beyond routine in-home care. The Euclid location is mentioned positively, and at least one reviewer emphasizes their willingness to travel or serve various locations, making the services accessible to more families. There are also explicit expressions of gratitude for enduring support over time, including a three-year relationship with the agency.

The sentiment about the people who work for Big Heart is a mix of high praise and legitimate caveats. Some reviews describe aides as reliable, dependable, and caring - describing staff as on top of their duties, warm toward clients, and attentive to both clients and the families who rely on them. There are also remarks about being treated with respect and care by the owner, who is described as genuinely caring about both clients and workers. In other lines, however, families recount inconsistent staffing, including late arrivals, no-call-no-shows, and aides who refused certain tasks like bed baths. Several accounts reflect a frustrating disconnect between client expectations and actual service delivery, with some aides lacking necessary training on equipment like Hoyer lifts or in adult diaper application. There are even stories of a wheelchair being broken by an aide and a management response that some families felt was dismissive or insufficient.

Several reviews include markedly negative experiences that are hard to overlook. One reviewer calls the agency very unprofessional and not even suitable to care for a pet, and another labels the company as one of the worst they have encountered. Complaints about management's handling of incidents are recurring themes: incidents such as aides arriving reeking of marijuana, showing up in inappropriate attire, or refusing to take certain actions coupled with a perception that management did not take responsibility or provide remediation. A common thread is the sense of inconsistency in staffing - no-show calls, lack of trained personnel, and overall governance issues that left some families feeling overwhelmed and unsupported. In at least one powerful account, the wheelchair was fixed by the wheelchair company rather than the agency, after the contract dispute over responsibility and payment.

Despite the negatives, there are also explicit acknowledgments that some aides were excellent in practice and that, for some families, the relationship with Big Heart produced lasting positive connections. Reviews note that there are good caregivers whose strong work ethic stood out and, in one case, formed lifetime friendships with family members. A few reviewers express strong confidence in the agency's ability to care for loved ones, using affirmations like 10/10 and statements about dependable, caring staff. These positive voices underscore a dichotomy: the agency has the capacity to deliver heartfelt, attentive care, but that experience is not guaranteed for every client, and lapses in staffing, professionalism, or management can significantly color the overall impression.

Altogether, the picture is one of a company with meaningful strengths and meaningful gaps. On the strength side, Big Heart Home Health Care LLC is repeatedly praised for compassionate, person-centered care, the hands-on involvement of the owner, and the potential to connect families with practical resources that can keep a loved one at home. On the challenge side, families report inconsistent staffing, training gaps, and management issues that can lead to late arrivals, no-shows, or disputes over responsibility for equipment and repairs. For families considering this agency, the takeaway is clear: you may find a caring and dedicated team that truly supports your loved one, but you'll want to ask detailed questions about staffing levels, scheduling reliability, training - especially for equipment use - and the agency's policies on incident handling and financial accountability. Checking references and discussing concrete expectations upfront can help families determine whether Big Heart is the right fit for their unique situation.

This part of Garfield Heights, Ohio offers a variety of amenities and services that may be beneficial for seniors. There are several cafes located within a short distance, providing opportunities for socializing and enjoying a nice cup of coffee. Additionally, there are several pharmacies nearby for convenient access to medications and healthcare needs. The area also boasts a selection of restaurants offering diverse dining options. In terms of healthcare, there are multiple hospitals and medical facilities in close proximity, including specialized centers such as the Cleveland Clinic Children's Hospital Rehabilitation Center. For leisure activities, there are parks and theaters nearby for entertainment and outdoor enjoyment. Transportation options are available with the Greyhound Station and Cleveland Burke Lakefront Airport within easy reach. Overall, this part of Garfield Heights provides a range of conveniences and resources that could contribute to a comfortable and fulfilling senior living experience.

Cafes

• Metropolitan Coffee (2.1 miles)
• Starbucks (2.3 miles)
• Starbucks (2.5 miles)
• Starbucks (4.1 miles)
• Rising Star Coffee Roasters (4.6 miles)
• Lekko Coffee (4.7 miles)
• Starbucks (4.7 miles)

Pharmacies

• CVS Pharmacy (2.2 miles)
• Walgreens (2.5 miles)
• Cleveland Clinic - Independence Family Health Center (2.6 miles)
• Marc's Stores (2.7 miles)
• Discount Drug Mart (2.9 miles)
• Rite Aid (3.4 miles)
• Discount Drug Mart (3.5 miles)

Restaurants

• Gyro Guys (2.7 miles)
• Winking Lizard Tavern (2.9 miles)
• Restaurant Depot (3.6 miles)
• McDonald's (4.1 miles)
• Market Garden Brewery (4.2 miles)
• TownHall (4.2 miles)
• Mitchell's Homemade Ice Cream (4.3 miles)

Hospitals

• Trauma ICU (2.8 miles)
• Cleveland Clinic Children's Hospital Rehabilitation Center (4.2 miles)
• St Vincent Charity Medical Center (4.3 miles)
• Cleveland Clinic - Lutheran Hospital (4.4 miles)
• Cleveland Clinic - W.O. Walker Center (5.2 miles)
• Louis Stokes Cleveland VA Medical Center (5.9 miles)

Theaters

• Cinemark At Valley View And Xd (3 miles)

Parks

• Primate Playground (3.1 miles)
• The Cleveland Mall (5 miles)
• Willard Park (5.2 miles)
• Wendy Moore Memorial Park (5.3 miles)
• Edgewater Park (5.4 miles)
• Voinovich Bicentennial Park (5.6 miles)
• Cleveland Metroparks - Big Creek Reservation (5.6 miles)

Places of Worship

• St. Rocco's Church (3.3 miles)
• St Ignatius of Antioch Church (5.5 miles)

Transportation

• Greyhound Station (4.9 miles)
• Cleveland Burke Lakefront Airport (5.5 miles)

Physicians

• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (5 miles)
• Cleveland Clinic - Taussig Cancer Center (5 miles)
• Cleveland Clinic - Mellen Center (5 miles)
• Cleveland Clinic - Cole Eye Institute (5.1 miles)
• Cuyahoga County Board of Health (6.6 miles)