Big Heart Home Health Care LLC in Garfield Heights, OH

Pros

• The agency came through for families in their time of need, alleviating stress and helping loved ones stay at home.
• Big Heart Home Health Care LLC is a fantastic, family-owned business with compassionate and professional staff who truly care about clients.
• They offer services in various locations, making it convenient for families.
• Their communication is excellent and they are always responsive to needs.
• They do an amazing job and come highly recommended by clients.
• They take good care of clients and connect families with programs to obtain needed equipment.
• There are good aides with excellent work ethic, and lasting relationships have formed with the agency.
• They are a great company to work with.

Cons

• The agency was described as very unprofessional and rude by a reviewer.
• It was labeled one of the worst agencies to work with and not recommended.
• Reviewers reported multiple no-shows and late arrivals, with some aides refusing to perform basic tasks like bed baths.
• An aide arrived reeking of marijuana, and another showed up wearing pajamas, slippers, and a silk bonnet.
• Some aides did not know how to use a Hoyer lift or apply adult diapers.
• An aide damaged a wheelchair, and management refused to pay for repairs and terminated the contract.
• The lack of staff and inept management led to unreliable and poor service.
• Potential clients were advised not to use the company for dependable services.

Review

Big Heart Home Health Care LLC is best suited for families who want to keep a loved one at home and need a hands-on, family-owned partner that will actively coordinate care and stay communicative through the difficult arc of aging and illness. The agency earns credibility through stories of reducing family stress by handling logistics, connecting families with hospital beds, shower chairs, and other essential equipment, and through staff who feel genuinely caring and professional. It services multiple communities, including Garfield Heights and Euclid, which helps families balance visits, errands, and care without chasing separate providers. This is not a faceless vendor; it’s a small operation that can rally around a client in a health crisis and maintain continuity over weeks and months.

Those who should consider alternatives include families needing rigid scheduling and a guarantee of consistent, fully trained aides on every shift. Reviews reveal patterns of late arrivals, no-call-no-shows, and staff with limited training on tasks like bed baths or the use of a Hoyer lift. For households that cannot tolerate gaps in coverage or that require flawless execution in medical tasks, a larger agency with stronger supervision or a different staffing model may offer greater reliability. Those needing specialized care plans, immediate crisis stabilization, or robust complaint resolution may also find other providers better aligned with expectations.

On the upside, several families praise compassionate care, proactive communication, and ownership that treats clients like family. The personal touch, the owner’s involvement, warmth, and willingness to mobilize resources, has repeatedly helped families keep loved ones stable at home and avoid nursing-home placement. Positive aides have built trust and long-term relationships, and the agency’s reach across locations can simplify coordination. Yet the flip side is real: inconsistent staffing, variable quality of aides, occasional unprofessional appearances, and incidents that undermine confidence, including equipment damage and disputed fault in repairs. The best outcomes hinge on consistent, well-trained staff and tight management oversight.

Safety and reliability concerns emerge in several reviews. Some aides were reported as late or absent, with no timely communication; others faced basic training gaps or unfamiliarity with essential equipment. There are troubling anecdotes about a caregiver arriving with a marijuana odor or in pajama attire, and about a wheelchair being damaged during care. Management responses in those cases were cited as unsatisfactory by some families. While other clients report highly dependable service, these gaps create clear risk, especially for seniors with mobility issues or complex medical needs. Any decision should demand clear accountability and a tested plan for substitutions when regular aides are unavailable.

Smart due diligence turns these complexities into a workable plan. Prospective clients should request a formal care plan and staffing schedule, with details on backup coverage and supervisor oversight. Require a direct point of contact for emergencies, a documented process for reporting concerns, and a clearly defined escalation path. Verify licensing and certifications, and ask how the agency screens and trains aides, particularly on lifts, diapering, and safety protocols. Get real references from local families and insist on a trial period with measurable metrics for punctuality, responsiveness, and task competence. Clarify costs, and lock in consequences if standards aren’t met.

Bottom line: Big Heart Home Health Care LLC can be a strong match for families who prize a personal, accountable partner that will mobilize community resources to keep a loved one at home and who value open communication and ongoing relationships with caregivers. It is less well suited for households requiring flawless staffing consistency, unwavering punctuality, and uniformly trained aides every shift. The decision hinges on tolerance for staffing variability and the ability to secure a robust oversight plan. For families aligned with a hands-on, caring, resourceful operator, this agency offers a credible, long-term home health solution with tangible upside, and potential pitfalls that can be managed with clear expectations and structured safeguards.