Western Hills Retirement Village

Pros

• The staff at the facility were described as nice initially, showcasing a level of friendliness when approached.
• The facility provided care during a holiday period, which highlighted their availability even during busy times.
• Some aspects of patient care received positive mentions, indicating that there may have been instances where staff did respond to needs appropriately.
• One reviewer noted that the overall outcome for their mother was rated 3 out of 5 stars, suggesting that not all experiences were entirely negative.
• The experience prompted family members to actively seek better care options, demonstrating their commitment to finding the best possible environment for their loved ones.

Cons

• The facility demonstrates a complete lack of respect for its patients and their families.
• There is absolutely no communication between the staff and the family, leading to severe frustration and distress.
• Patients are often neglected, experiencing delays in receiving necessary medical attention and medications.
• The conditions of the facility are dismal, with poor hygiene and inadequate accommodation for patients’ needs.
• Staff members display incompetence, with some failing to provide basic care or even know what medications they are administering.
• Individuals requiring assistance are often treated rudely and questioned about their needs by aides.
• Emergency situations appear to be dismissed or poorly managed, with staff showing indifference during critical moments.
• Overall patient care is inadequate, leading to confusion, discomfort, and deterioration in health for residents.

Review

The reviews of the Western Hills Nursing Home paint a troubling picture of a facility that has consistently failed to provide the necessary care and respect for its patients. Families recount harrowing experiences marked by neglect, inadequate communication, and overall poor treatment of their loved ones. Those who have had to navigate this environment often describe a complete lack of professionalism among the staff, with instances of rudeness and unresponsiveness becoming alarmingly common.

Numerous reviewers express outrage over the facility's failure to communicate effectively with families regarding their loved ones' conditions. One reviewer recounted multiple attempts to reach the nursing home via phone calls, only to be met with voicemail messages that were never returned. Frustration crescendos when they explain how dire situations were ignored; one patient's sudden comatose state went unnoticed by staff, who neglected to contact either family members or a physician for assistance. This lack of accountability left families feeling powerless and prompted them to take action by filing complaints with various health departments.

In another account, an individual described being horrified at the dismal conditions upon entering the facility. The reviewer described dim lighting, visible filth, cramped quarters poorly suited for mobility aids like wheelchairs and walkers—but this was just the beginning. Patients appear drugged without proper oversight or explanation from medical staff; when questions about medication arose, families reported being met with silence or dismissive attitudes. In a particularly distressing situation involving a mother who had recently undergone surgery, her family felt compelled to intervene after witnessing alarming signs of confusion and deterioration in her condition.

The staff's incompetence is another recurring theme across these reviews. One individual recounted an alarming incident where nurses appeared indifferent during emergencies—one reportedly strolled leisurely away when another nurse indicated someone was choking. Such negligence raises significant concerns about patient safety within the rehabilitation environment as well as general care practices at Western Hills Nursing Home. The apparent systemic issues reveal not just isolated incidents but indicate a pervasive culture where patient well-being takes a back seat.

Moreover, instances highlighting outright neglect are shockingly common in these narratives. From patients being left in soiled diapers for extended periods to inadequate assistance provided during critical bathroom trips—this kind of abysmal care led many caregivers to feel anxious about their loved ones' safety and dignity while residing there. One reviewer emphasized that even essential tasks like changing bedding or ensuring personal hygiene seemed non-existent—a glaring failure in basic elder care expectations.

Finally, amidst overwhelming frustration at systemic failures, families continue seeking better alternatives for their relatives needing rehabilitation services or short-term stays due to health issues. Many stress that proximity should not dictate choice when it comes to facilities—decent care standards must be prioritized above convenience boundaries. Current efforts are focused on finding respectable places that treat patients with dignity while providing competent medical attention without forcing family members into micromanaging care processes out of sheer necessity.

The resounding message echoed through these accounts serves as both a warning and an urgent plea: Western Hills Nursing Home must undergo critical evaluation if it hopes to align itself again with compassionate patient-centered healthcare values before more lives are affected detrimentally by its operational flaws.

This area of Cincinnati, Ohio, offers a variety of amenities and services that may be appealing for seniors looking for a comfortable and convenient living environment. With several parks nearby such as Fernbank Park and Washington Park, residents can enjoy outdoor activities and relaxation in natural settings. There are also multiple restaurants within a short distance, providing options for dining out or enjoying a meal with family and friends. In terms of healthcare, there are pharmacies like Walgreens and CVS Pharmacy nearby, as well as hospitals like Cincinnati Children's Green Township and Mercy Health - West Hospital Campus for medical needs. Additionally, the area is well-connected with transportation options including the Cincinnati / Northern Kentucky International Airport for travel convenience. Overall, this part of Cincinnati offers a mix of recreational opportunities, healthcare facilities, dining options, and transportation accessibility that could make it a suitable location for senior living.

Parks

• Fernbank Park (2.4 miles)
• Eagle Ridge Playground (6.7 miles)
• Washington Dog Park (7.4 miles)
• Washington Park (7.4 miles)
• Ziegler Park (7.8 miles)

Restaurants

• McDonald's (2.7 miles)
• 13 Below Brewery (2.9 miles)
• Cabana On the River (2.9 miles)
• Ron's Roost (3.2 miles)
• McDonald's (4.4 miles)
• Skyline Chili (5.1 miles)
• McDonald's (5.3 miles)

Pharmacies

• Walgreens (2.8 miles)
• Hart Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.8 miles)
• Walgreens (5.6 miles)

Physicians

• Eye Care Associates (2.9 miles)
• Tri-State Oral & Maxillofacial Surgery (4.9 miles)
• Beacon Orthopaedics & Sports Medicine (5.1 miles)
• Seven Hills Women's Health Centers (5.4 miles)
• Western Family Physicians (5.9 miles)
• Good Samaritan Western Ridge (5.9 miles)
• OrthoCincy (6.4 miles)

Places of Worship

• St Dominic Church (3.4 miles)
• White Oak Chapel (6 miles)
• Seven Hills Church (7.3 miles)

Transportation

• Delta Cargo (3.9 miles)
• CVG International Arrivals Hall (4.3 miles)
• Main Terminal (4.3 miles)
• TSA Checkpoint (4.3 miles)
• Cincinnati / Northern Kentucky International Airport (4.4 miles)
• Terminal 2 (4.4 miles)
• Concourse A (4.5 miles)

Hospitals

• Cincinnati Children's Green Township (4 miles)
• Mercy Health - West Hospital Campus (5.1 miles)
• Good Samaritan Hospital (7.4 miles)
• The Christ Hospital (7.8 miles)

Theaters

• Cinemark (4.1 miles)

Cafes

• Starbucks (5 miles)
• Deeper Roots Coffee (7.4 miles)
• Coffee Emporium (7.7 miles)
• The 86 Coffee Bar & Concert Venue (7.8 miles)