Uptowne Residential Care Facility

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  • Interior

    A modern interior space featuring a wide hallway that leads to stairs.

  • Outdoors

    A view of a parking area with trees and a building in the background.

  • Decor

    A well-lit hospital room featuring a patient bed, a chair, and a window with a view of greenery.

  • Building

    A spacious interior hallway with wooden flooring and a staircase in the background.

  • Bedroom

    A clean and serene patient room with a bed, chair, and large window providing natural light.

  • Trees

    A well-maintained grassy area with neatly trimmed lawns and lush trees in the background.

  • Windows

    A well-lit hospital room featuring a single bed and a view out the window.

  • Lighting

    A illuminated sign for Woods Edge, visible in a snowy night setting.

  • Lobby

    A spacious and modern indoor lobby featuring decorative elements and greenery.

  • Exercise Equipment

    A spacious gym area equipped with exercise machines and a welcoming atmosphere.

Uptowne Residential Care Facility

1171 Towne Street, Cincinnati, OH 45216

For more information about senior living options: (844) 490-3973

4 from 46 reviews
5 stars
31
4 stars
2
3 stars
4
2 stars
2
1 stars
7

Assisted Living Board and Care Home Skilled Nursing Facility

Overall Review of Uptowne Residential Care Facility

Pros

  • pro Woods Edge Rehab and Nursing is one of the best-skilled nursing facilities in Cincinnati.
  • pro The staff at Woods Edge are people who really care about residents.
  • pro The administrator makes everyone feel welcome at Woods Edge.
  • pro Woods Edge is an amazing community of truly dedicated staff.
  • pro The facility is beautiful with courteous staff and a large therapy gym.
  • pro The marketing and admissions team is knowledgeable and helpful.
  • pro The food at Woods Edge is good and home-cooked, not institutional.
  • pro Woods Edge hosts holiday parties and provides plenty of well-fed meals.
  • pro Susie Squires, the administrator, is amazing and encourages staff and residents.
  • pro The staff are warm, compassionate, and help residents feel at home.

Cons

  • pro The facility is dirty, very unclean; there are staff who have buddy relationships and don't care about residents.
  • pro The conditions of these rooms are terrible.
  • pro The elevator stinks of urine and the entire second floor (Secure Unit) is filthy and stinks of feces and urine.
  • pro The food is pure slop.
  • pro They can't keep an administrator or aides.
  • pro At one point they had no one to cook, clean, or do laundry; staff turnover is a constant.
  • pro My brother did not receive proper medical care on two occasions and had to be hospitalized.
  • pro The new administration is rude and walks around like a bully.
  • pro There is mold in the building; they can't provide proper care to residents.

Review

Woods Edge Rehab and Nursing in Cincinnati elicits a strikingly mixed chorus from those who have lived it or visited it. On one end of the spectrum, several families remember a time when the facility was "very nice, clean, attentive, caring and professional," with good food, festive holiday parties, and even organized outings to Walmart and dinner. They describe a community where staff took pride in their work, where therapy was available, and where administrators and caregivers genuinely seemed to care about residents. Those voices speak of a place with a warm, home-like atmosphere, good nutrition, and a strong sense of teamwork among nurses, aides, therapists, and admissions staff.

Yet, a sizable contingent of reviews paints an entirely different picture. Complaints of neglect and disrepair recur throughout, especially about the second floor, described repeatedly as the Secure Unit. Reports include odors of urine in the elevators, pervasive filth and a generally unclean environment on the upper floors, and even mold inside the building. The sense of neglect is reinforced by claims that clothes, shoes, and other personal items frequently go missing, pointing to lax security or poor handling of resident belongings. Several reviewers allege that medical care was delayed or inadequate on more than one occasion, with at least a couple of patients ending up hospitalized as a result. The overall impression from these accounts is that the facility struggles with consistent cleanliness, upkeep, and reliability of care.

The care narrative at Woods Edge is not uniformly negative, however. Some residents and families describe highly positive experiences, praising "the staff who really care" and noting that the team "does more than go through the motions." They talk about warm, compassionate nursing and therapy staff who work closely with residents, and about a facility that supports both short-term rehab and longer-term stays. Positive opinions frequently highlight specific individuals - administrators and frontline staff - who go the extra mile, keep families informed, and help with the transition into and out of care. In these accounts, visitors are impressed by the level of personal attention, the availability of therapy and activity programs, and the general sense that staff walk residents through rehabilitation with patience and encouragement. A number of reviewers specifically commend Susie Squires, described as an exceptional administrator, and Pete, who is remembered by some families as a responsive and supportive point of contact during admissions and ongoing care.

The administration at Woods Edge also appears in mixed light. Some reviews characterize the new administration as rude or bullying, and one observer complains about frequent leadership turnover and inconsistent responsiveness, including their frustration with being unable to transfer a loved one when needed. Other postings, however, celebrate leadership that fosters a welcoming environment, with one reviewer calling the administrator "beyond amazing" and another praising the leadership for creating a positive atmosphere even during the pandemic. The divergent impressions about management reflect a facility where experience can vary by unit, shift, or personal interaction, and where staffing realities - turnover, availability of cooks, and the way admissions and marketing operate - significantly color the overall experience.

Food and nutrition emerge as another point of tension, with opinions divided. A notable thread centers on the quality of meals. Some reviewers lament meals described as "slop" and complain that the kitchen staff seem unaware of dietary restrictions, such as diabetic or renal diets. There are specific grievances about sodium content and limited substitutions, with one account noting pork breakfast meats could not be eaten due to sodium concerns and no suitable alternatives being offered. In contrast, other posts praise the food as "home cooked" and flavorful, and a few residents specifically credit the kitchen for meeting dietary needs and contributing positively to a recovery process. Overall, the food issue appears to be a frequent topic of concern, even among residents who otherwise speak highly of staff and therapy services.

The breadth of experiences around rehabilitation and daily living also shows a broad spectrum. Several reviewers highlight the effectiveness of therapy services and the ability of residents to regain mobility and return home after short-term stays. They note large therapy spaces, active programming, and staff who tailor care to individual needs. Families recount gratitude when their loved ones progressed under the care plan, learned to use assistive devices, and achieved discharge readiness. On the flip side, other comments emphasize inadequate staffing and moral of care constraints that can affect even routine activities, with some calls for the facility to be shut down due to ongoing concerns. The admissions and marketing teams are repeatedly praised by some for helping families navigate complex insurance questions and admission logistics, while others imply a more transactional approach that lacks sufficient follow-through.

Amid the strong opinions, several recurring themes appear: the importance of transparent communication, the impact of staff stability on resident experience, and the critical need for ongoing maintenance and facility upkeep. Reviews that celebrate the facility's strengths emphasize the personal connections formed with residents, the engaging activities and holiday events, and the sense of community that comes from a dedicated therapy team. Reviews describing serious shortcomings stress the practical consequences - mold, odors, missing belongings, inconsistent medical care, and perceived mismanagement - that can undermine trust and safety. The net impression is a facility with potential depth and warmth, but one whose quality appears to be highly variable and sometimes at odds with the expectations of families seeking reliable, respectful, and consistent care.

If you're considering Woods Edge for a loved one, the reviews suggest a careful, on-the-ground approach. A visit and a tour would be essential, with particular attention paid to the second-floor unit, the cleanliness of common areas and rooms, and the responsiveness of administration and nursing staff. Asking current residents and families about staff stability, meal options aligned to dietary needs, and the availability of rehabilitation services can help form a clearer picture. Given the polarized experiences shared by numerous families, prospective residents and their families may benefit from corroborating these impressions with up-to-date inspections, speaking directly with department staff, and seeking independent reviews to understand the current state of affairs at this facility.

Features

Housing

  • 11 resident community capacity 11 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Cincinnati Northern Kentucky International (14 miles away) Cincinnati Northern Kentucky International (14 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Uptowne Residential Care Facility in Cincinnati, OH is a comprehensive assisted living community that provides a range of care services for seniors. With both board and care home options as well as skilled nursing facility services, Uptowne offers personalized care to meet the unique needs of each resident.

The facility boasts a variety of amenities designed to enhance the quality of life for residents. These include a spacious dining room where delicious meals are served, fully furnished living spaces for comfort and convenience, a beautiful garden for outdoor relaxation, and housekeeping services to maintain a clean and tidy environment. Residents also have access to telephone and Wi-Fi/high-speed internet to stay connected with loved ones and the outside world.

Uptowne ensures that residents receive the assistance they need with daily activities such as bathing, dressing, and transfers. The staff also works closely with health care providers to coordinate medical care and offer medication management. Special dietary restrictions, including diabetes diets, are accommodated in meal preparation and service.

Transportation arrangement for medical purposes is available at Uptowne, ensuring residents can easily access necessary healthcare appointments. In addition, the community is conveniently located near various cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.

Residents at Uptowne can also enjoy scheduled daily activities that promote social engagement and overall well-being. Whether it's participating in group exercises or attending educational seminars or cultural outings organized by the facility's dedicated staff members.

The Uptowne Residential Care Facility provides an enriching environment where seniors can receive personalized care while enjoying a comfortable lifestyle.

Nearby Places of Interest

Transportation

  • Metro Bond Hill Garage (0.8 miles)

Restaurants

  • Hook Fish & Chicken (0.8 miles)
  • McDonald's (1 miles)
  • White Castle (1.7 miles)
  • Wendy's (2 miles)
  • McDonald's (2 miles)
  • McDonald's (2.9 miles)
  • Agave & Rye (2.9 miles)

Pharmacies

  • Walgreens (0.9 miles)
  • Walgreens (1.9 miles)
  • Walgreens (2.1 miles)
  • CVS Pharmacy (2.3 miles)
  • Walgreens (3.1 miles)
  • CVS Pharmacy (3.2 miles)
  • Kroger Pharmacy (3.4 miles)

Hospitals

  • Summit Behavioral Healthcare (1 miles)
  • Cincinnati Children's Hospital Medical Center (3.1 miles)
  • Veterans Hospital (3.4 miles)
  • University of Cincinnati Medical Center (3.4 miles)
  • Cincinnati Children's (3.6 miles)
  • Good Samaritan Hospital (3.7 miles)
  • The Christ Hospital (4.6 miles)

Physicians

  • The Urology Group (1.5 miles)
  • Riverhills Neuroscience (1.7 miles)
  • ESD Pediatric Group (2.8 miles)
  • University Hospital Outpatient Building (3.3 miles)
  • Hand Surgery Specialists (3.7 miles)
  • Reading Family Practice (4.1 miles)

Places of Worship

  • St Vivian's Catholic Church (2.9 miles)
  • St James of the Valley (3 miles)
  • Adath Israel Congregation (3.4 miles)
  • St Mary Church (3.7 miles)
  • Lifespring Christian Church (4 miles)
  • City of Madisonville (4.9 miles)
  • Saint Margaret of Corona Catholic Church (5.2 miles)

Cafes

  • Starbucks (3.1 miles)
  • Gabby's Cafe (3.2 miles)
  • Panera Bread (3.3 miles)
  • The 86 Coffee Bar & Concert Venue (3.8 miles)
  • Silverton Cafe (4.2 miles)
  • Starbucks (5.1 miles)
  • Coffee Emporium (5.5 miles)

Parks

  • Chamberlin Park (4.5 miles)
  • Ziegler Park (5.2 miles)
  • Dogwood Park (5.3 miles)
  • Washington Park (5.5 miles)
  • Washington Dog Park (5.5 miles)

Frequently Asked Questions

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