Minnie Scott's Family Care Home

Pros

• The staff at Forest Hills Healthcare Center is excellent.
• Forest Hills is a great place to stay.
• Amy and Miranda are exceptionally professional and polite.
• Michelle, Joy, and Justice are nurses on the rehab unit who do their jobs with care and respect.
• The staff is extremely competent and understanding, and Forest Hills is an awesome place to live out one's senior years.
• Jesie is polite, patient, and informative when assisting callers.
• The facility is beautiful and well kept, and the staff are super friendly.
• Administrator Kevin and his team are doing great and are consistently nice.

Cons

• The reviews describe Forest Hills as severely understaffed on night shifts, resulting in inadequate patient care.
• Allegations include overdosing a patient on pain medication without consulting family, leading to hallucinations and hospitalization.
• They report incorrect diagnoses and poor documentation that caused a patient to be sent back to the ER.
• Management is described as arrogant and deflecting responsibility, citing corporate policy while withholding supporting documentation.
• Call lights are not answered promptly; patients wait long for pain medications and staff treat requests as burdens.
• Some nurses' aides are described as uncaring or deceptive, with HIPAA violations and unhelpful social workers.

Review

Forest Hills Healthcare Center sits at the center of a wide and conflicting range of experiences. Some reviewers praise it as a beautiful, well-kept place with very nice and caring staff, while others warn that the facility is badly under-staffed, poorly managed, and unsafe for loved ones. The sentiment runs hot in both directions: several accounts celebrate the kindness, professionalism and dedication of individual caregivers, while a number of comments describe troubling failures in basic safety, communication, and patient-centered care. The facility's appearance and the overall atmosphere get high marks from many visitors, but concerns about staffing, medication practices, and administrative transparency color many of the talks about Forest Hills.

One of the most persistent threads in the reviews is the issue of staffing, especially on night shifts. Multiple comments describe nights where there simply weren't enough staff to address residents' needs promptly, with call lights left unanswered or responded to only after long waits. In one account, a visitor observed a resident waiting more than 20 minutes for pain management and described the situation as if staff were treating caregiving as a burdensome task. Other reviewers note that call lights should be answered within minutes, implying inconsistent adherence to that standard. This lack of timely attention apparently contributed to a perception of diminished safety and comfort for residents who rely on attentive supervision and rapid assistance.

Care and safety concerns also surface in several alarming patient-care episodes. One family recounts a grave medication-related incident where a loved one with dementia was given increased pain medication without family input, resulting in hospitalization and respiratory distress. The reviewer described a rapid deterioration into a nearly non-responsive state, followed by a return to hospital care the next day. Another review accuses the facility of poor documentation, misread diagnoses, and a discharge process that sent a patient back to the ER because of an inaccurate diagnosis. Beyond these specific episodes, there is a broader worry about how changes in a patient's condition - especially for those with dementia or frail health - are managed, monitored, and communicated to families.

Administrative dynamics are another focal point of contention. Several reviewers paint a picture of management that guards corporate policy while withholding documentation, arguing that genuine transparency is lacking. There are explicit mentions of breaches of HIPAA rights, advisory staff being told to manipulate or misrepresent circumstances, and a general sense that accountability is deflected rather than addressed. The involvement of external advocates, such as an Ombudsman, is cited as a necessary corrective measure in some cases, underscoring the perceived disconnect between staff, families, and the administrative team. One reviewer even characterizes the leadership as engaging in "executive privilege" and "managerial arrogance," redirecting blame rather than solving underlying problems.

Amid the turmoil, there are many bright spots highlighted by praise for individual staff members and moments of genuine care. Several residents and their families commend nurses and aides who consistently demonstrate compassion and competence, such as Michelle, Joy, and Justice on the rehab floor, and various aides who contribute with kindness and professionalism. A number of commenters mention administrative and activities staff who went above and beyond - people like Summer (receptionist), Denise (activity worker), and the Director of Activities - who once helped a resident in crisis by providing practical support such as winter clothing. The tone for these voices is one of gratitude for people who made a tangible difference in someone's day and in their dignity.

There is also a stream of testimony about improvements and the potential for better care under strong leadership. A recurrent theme is the positive change brought by a newer administrator, Kevin, who is described as focused on residents and committed to cleaning up prior shortcomings. Reviewers who once criticized the facility note a shift toward more organized operations, clearer communication, and a more resident-centered approach in the months since Kevin's arrival. Some residents and their families express renewed optimism, with residents like Charles Johnson praising Kevin and the team for their care and support and suggesting the center could regain a five-star status with continued leadership. Friends and family members of residents such as Von Hanshaw echo this sentiment, describing the facility as one of the nicest they have visited and noting the good care his family member receives.

Finally, the reviews collectively reflect a community that feels both hopeful and wary. The facility is repeatedly described as aesthetically pleasing, with well-kept grounds and a welcoming environment that fosters social interaction among residents. Visitors often remark on the warmth and helpfulness of many staff members and the overall sense that, when functioning optimally, Forest Hills can be a safe and supportive home for seniors. Yet the same voices insist that serious, unresolved issues - under-staffing, inconsistent care, questionable medication practices, and opaque management - must be addressed to fulfill that promise. For families considering Forest Hills, the message is clear: there are devoted caregivers and a facility that can be very livable and even excellent in the right circumstances, but there are also substantial safety and governance concerns that warrant careful, in-depth discussion and careful, on-site assessment before making decisions about long-term placement.

Located in Cincinnati, Ohio, this area is ideal for seniors looking for convenient access to top-notch healthcare facilities such as Cincinnati Children's Hospital Medical Center, University of Cincinnati Medical Center, and Good Samaritan Hospital. With several pharmacies nearby like Walgreens and CVS Pharmacy, obtaining medications is hassle-free. For those who enjoy dining out or grabbing a quick bite to eat, there are various restaurants in the vicinity including McDonald's, Skyline Chili, and Alabama Que. Additionally, there are cafes like The 86 Coffee Bar & Concert Venue for a relaxing cup of coffee. Parks like Ziegler Park and Washington Park offer green spaces for leisurely walks or picnics. Transportation options such as Metro Bond Hill Garage make getting around the area convenient. Places of worship like St Mary Church and St Vivian's Catholic Church cater to spiritual needs. Overall, this neighborhood provides essential amenities and services for a comfortable senior living experience.

Hospitals

• Cincinnati Children's Hospital Medical Center (0.4 miles)
• University of Cincinnati Medical Center (0.7 miles)
• Veterans Hospital (0.7 miles)
• Good Samaritan Hospital (1.3 miles)
• The Christ Hospital (1.9 miles)
• Summit Behavioral Healthcare (3.7 miles)
• Cincinnati Children's (4 miles)

Physicians

• University Hospital Outpatient Building (0.6 miles)
• Hand Surgery Specialists (1.1 miles)
• The Urology Group (2.5 miles)
• Riverhills Neuroscience (2.7 miles)
• ESD Pediatric Group (2.9 miles)
• Certified Hearing Aid & Audiology Associates (5 miles)

Restaurants

• McDonald's (0.8 miles)
• Skyline Chili (1.1 miles)
• Alabama Que (1.2 miles)
• Murphy's Pub (1.9 miles)
• China Food (1.9 miles)
• Wendy's (2.4 miles)
• McDonald's (2.5 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.5 miles)
• Walgreens (3.2 miles)
• Walgreens (3.5 miles)

Cafes

• The 86 Coffee Bar & Concert Venue (1.1 miles)
• Coffee Emporium (2.8 miles)
• Starbucks (3 miles)
• Deeper Roots Coffee (3.4 miles)
• Starbucks (4 miles)
• York Street Cafe (4 miles)
• Starbucks (4.1 miles)

Transportation

• Metro Bond Hill Garage (2.1 miles)
• Government Square (3.2 miles)

Parks

• Ziegler Park (2.5 miles)
• Washington Park (2.8 miles)
• Washington Dog Park (2.8 miles)
• John G & Phyllis W Smale Riverfront Park (3.6 miles)

Places of Worship

• St Mary Church (3.3 miles)
• St Vivian's Catholic Church (4.6 miles)