Honorworth Home Care

Pros

• The staff are very kind and good people.
• Honorworth Home Health Care is built on integrity, compassion, caring, and thoroughness, and it cares about its clients.
• The office staff are friendly and nice.
• The background check process is fast.
• The staff are helpful and hands-on in assisting people.

Cons

• The review states Honorworth Home Health Care's recent experience was disappointing.
• The agency abruptly informed of a termination without proper notice or a well-organized transition plan.
• There was an inconsistency in communication regarding a 30-day notice and a staffing shortage, leading to an abrupt end of services.
• The inconsistent communication left the family unprepared and scrambling to find alternative care.
• Coverage became increasingly unpredictable after the agency lost a key member of the care team.
• There was a lack of transparency about the departure rationale, the return date, and the removal of the staff member, creating unnecessary uncertainty.
• The administrative side was criticized for poor communication and for not having protocols that prioritize client safety and continuity.
• The agency needs training on how to work with families and advocates.

Review

The reviews present a picture of a compassionate, people-centered staff who are clearly valued by families, alongside serious concerns about how the agency handles changes in service and communication. On the positive side, the writer emphasizes a deep appreciation for the staff - describing them as very kind and good people who genuinely care. There is also a strong sense that, previously, the agency delivered reliable support and earned high marks. The sentiment at the outset is warm: this is an agency that has left a lasting impression of integrity and thorough care, and the writer believes the agency's core values align with helping disabled individuals and their advocates.

Historically, the agency earned a solid reputation. The reviewer notes four years of reliable service, which laid a foundation for confidence and trust. Two years ago, the agency received high marks that the writer feels were well deserved at the time. The staff's kindness and attentiveness are highlighted repeatedly, and the office team - described specifically as friendly and helpful - contributed to a positive impression. The reviewer also mentions a quick, efficient background check, which reinforced a sense of professionalism and responsiveness in the administrative side of the operation.

However, the experience took a troubling turn when the agency abruptly terminated services after four years of support. The reviewer recalls receiving a 30-day notice that referenced a change in the agency's business model, yet the actual outcome was an abrupt end to services explained as a staffing shortage. This inconsistency in communication left the family unprepared and scrambling to locate alternative care at a critical time. The mismatch between the stated rationale and the resulting action created significant uncertainty and disruption, undermining the sense of stability that the family had come to rely on.

The impact of losing a key member of the care team intensified the situation. Coverage became increasingly unpredictable after that departure, and there was a notable lack of transparency about why the departure occurred, when (or if) the individual would return, and what steps would be taken to regroup and replace the personnel. The reviewer suggests that more open communication about staffing struggles could have enabled collaboration with families, advocates, and possibly a broader care consortium to ensure a smoother transition for the client. In essence, clearer, more proactive communication might have prevented some of the upheaval during a vulnerable period.

Beyond the immediate staffing crisis, the critique highlights broader administrative deficiencies. The reviewer calls for substantial improvements in client-facing communication and in developing protocols that prioritize safety and continuity of care. There is a clear expectation that the agency invest in training for staff on working with families and advocates, recognizing that many clients are disabled and rely heavily on consistent support networks. The hope expressed is that Honorworth will address these issues to prevent similar disruptions for other families during critical moments, ensuring that the care system remains reliable even when staffing challenges arise.

Despite the criticisms, the review ends on a strongly positive note about what this agency represents. The writer emphasizes that this is not just any HomeCare Agency; it is an organization built on integrity, compassion, and thorough, client-focused care. The closing sentiment reinforces trust in the agency's mission and suggests that for anyone seeking care, Honorworth remains a compelling option - "look no further." The praise for the office staff remains vivid: they are described as friendly, the background checks as fast, and the overall service as hands-on and helpful. The reviewer expresses willingness to return to Honorworth for future needs, underscoring that the positive experiences with the team and the service's core values hold enduring appeal.

This part of Cincinnati, Ohio is a diverse and vibrant community with a variety of amenities to offer for senior living. With multiple places of worship nearby, individuals have access to spiritual support and community engagement. There are also several restaurants in the area, providing convenient dining options. Residents can easily access pharmacies for their medical needs as well as hospitals and physicians for healthcare services. The presence of parks and cafes offers opportunities for recreational activities and socializing with friends. Additionally, transportation options are available for ease of travel, and nearby theaters provide entertainment options for leisurely evenings. Overall, this neighborhood offers a well-rounded environment with a range of conveniences for seniors looking to settle in the area.

Places of Worship

• Lifespring Christian Church (0.5 miles)
• St Vivian's Catholic Church (0.7 miles)
• St James of the Valley (3.1 miles)
• White Oak Chapel (3.8 miles)
• Vineyard Church Northwest (3.9 miles)
• Adath Israel Congregation (5.6 miles)

Restaurants

• Buffalo Wings & Rings (0.6 miles)
• Skyline Chili (1.2 miles)
• Skyline Chili (1.5 miles)
• Lake Nina Restaurant (2.4 miles)
• McDonald's (3.1 miles)
• The Goody Shop (3.3 miles)
• Station Family BBQ (3.5 miles)

Pharmacies

• Kroger Pharmacy (0.7 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (1 miles)
• Kroger Pharmacy (1.1 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)

Cafes

• Panera Bread (0.7 miles)
• Gabby's Cafe (3.5 miles)
• Starbucks (4.5 miles)
• The 86 Coffee Bar & Concert Venue (5.8 miles)
• Starbucks (6.7 miles)

Hospitals

• Cincinnati Children's (1.8 miles)
• Summit Behavioral Healthcare (3.5 miles)
• Mercy Health - West Hospital Campus (4.7 miles)
• Good Samaritan Hospital (5.3 miles)
• Cincinnati Children's Hospital Medical Center (5.4 miles)
• Veterans Hospital (5.4 miles)
• University of Cincinnati Medical Center (5.6 miles)

Parks

• Winton Woods Cherry Hill Shelter (3.6 miles)

Physicians

• White Oak Family Practice (3.8 miles)
• Cincinnati Foot Care (3.8 miles)
• Western Family Physicians (4 miles)
• Seven Hills Women's Health Centers (4.3 miles)
• Springdale Family Medicine (4.8 miles)
• Bowen Center For Women's Health (5 miles)
• Mercy Health - Dry Ridge Family Medicine (5 miles)

Transportation

• Metro Bond Hill Garage (4.2 miles)

Theaters

• Showcase Cinema de Lux Springdale 18 (6.2 miles)
• Cinemark (6.5 miles)