O'neill Healthcare Bay Village

Pros

• The care and facilities are described as awesome.
• The reviewer appreciates the staff's dedication to providing quality care.
• The reviewer acknowledges that the amenities at the facility are excellent.
• Positive comments regarding the overall experience of their loved one staying at the facility.
• Good feedback about the services and support provided by the staff members.
• Praises for the level of care and attention given to residents at the facility.
• Compliments on the facilities' commitment to ensuring a comfortable living environment for residents.
• The reviewer expresses satisfaction with the general quality of care provided at the facility.

Cons

• The billing process at this facility has been consistently awful.
• They decided to have the resident's social security direct deposited to them without any notice.
• Changing the direct deposit would require physically going to the Social Security office, which is not possible for the family.
• The facility has been in charge of paying the resident's supplemental insurance, but it has consistently been late.
• The facility does not post or send a notice before posting payments from SSI and Medicaid, leading to confusion and frustration.
• Late notices are regularly received for unpaid rent, causing unnecessary stress and worry for both the family and resident.
• Recently, a late notice was hand-delivered directly to the resident, causing extreme upset.

Review

Mixed Experiences at Care Facilities: Top-Notch Care, But Billing Woes Persist

When it comes to the care and facilities provided for residents, this particular nursing home certainly reigns supreme. Families are consistently impressed with the level of care and facility offerings available to their loved ones. However, a concerning issue has plagued this establishment from day one – their billing practices. Families have faced frustration and inconvenience as unexpected changes in payment procedures have left them scrambling to resolve overdue bills. This article delves into the experiences shared by frustrated family members who are grappling with the billing challenges while highlighting the exceptional care that keeps them anchored.

Impressive Care Services: For over three years, this nursing home has earned accolades for its unparalleled level of care and state-of-the-art facilities. Residents and their families have praised the staff members who provide round-the-clock assistance and create a nurturing environment that allows seniors to thrive. The dedication exhibited by caregivers and other healthcare professionals is clearly evident, helping residents lead comfortable lives.

Unforeseen Billing Challenges: Despite the remarkable quality of care provided, families are deeply dissatisfied with the handling of billing matters at this nursing home. A particularly distressing incident occurred when they decided to reroute social security payments directly to themselves without notifying any family members. This sudden change left families struggling to alter payment arrangements - an unwelcome burden amidst an already challenging situation.

Inefficient Communication: One recurring issue voiced by multiple families involves erratic communication regarding late payments. It appears that notifications about overdue rent or supplemental insurance payments do not reach families promptly, if at all. Late notices received each month often catch family members off guard, leaving them feeling exasperated and overwhelmed by these unnecessary financial burdens.

Impact on Seniors: The consequences of poor billing practices extend far beyond mere inconvenience; they also adversely affect residents' emotional well-being. Recently, a late notice was hand-delivered directly to one resident, causing tremendous distress. This incident further emphasizes the need for immediate improvements in communication channels and billing procedures to preserve a dignified environment for all residents.

Seeking Resolution: Families are growing increasingly fatigued with the ongoing billing issues. The reliance on nursing home administration to handle financial matters such as supplemental insurance and benefits has proven to be burdensome for family members. Many express frustration over the lack of transparency regarding posted payments or advance notice before any changes occur. Urgent action is required to rectify these concerns and alleviate the undue stress placed upon families who are already navigating numerous challenges concerning their loved ones' care.

Quality care and exceptional facilities offered by this nursing home have garnered it much praise from families whose seniors reside within its walls. However, persistent billing challenges continue to overshadow these virtues, leading to mounting dissatisfaction among family members. Timely communication, transparency in billing processes, and a proactive approach towards resolution will go a long way in preserving the positive experiences won through dedicated care provision. It is vital that management addresses these concerns promptly to ensure that families considering this facility can rest assured their loved ones will receive outstanding care without unnecessary financial frustrations.

Places of Worship

• St Barnabas (0.4 miles)
• Jehovah's Witnesses (3.3 miles)
• St Joseph Church-Avon Lake (4.1 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (1.6 miles)
• Starbucks (2.1 miles)
• Starbucks (4.7 miles)
• Starbucks (5.8 miles)
• Panera Bread (6.2 miles)
• Starbucks (7.2 miles)

Pharmacies

• Market District Supermarket (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Cleveland Clinic - Richard E. Jacobs Health Center (1.4 miles)
• Discount Drug Mart (2 miles)
• Discount Drug Mart (2.3 miles)
• Rite Aid (2.9 miles)
• Walgreens (3.3 miles)

Restaurants

• Bonefish Grill (1.2 miles)
• Another Broken Egg Cafe (1.3 miles)
• Yard House (1.3 miles)
• Blue Sushi Sake Grill (1.3 miles)
• Crocker Park (1.4 miles)
• The Cheesecake Factory (1.4 miles)
• Dover Gardens Tavern (2 miles)

Theaters

• Regal Crocker Park & Imax (1.3 miles)

Physicians

• Fairview Ob Gyn Associates Crocker (1.3 miles)
• Bay Dental Offices (1.9 miles)
• North; Shore Gastroenterology & Endoscopy Center (2.9 miles)
• Westshore Primary Care (3.1 miles)
• Orthopedic Associates Westlake (3.4 miles)
• Premier Physicians (3.4 miles)
• Med-Wise Senior Health Center (7.3 miles)

Hospitals

• Cleveland Clinic - Avon Hospital (1.4 miles)
• St John Medical Center (3.1 miles)
• Cleveland Clinic - Fairview Hospital (7.3 miles)
• CCF Fairview Hospital (7.3 miles)

Parks

• Loraine County Metro Park (3.5 miles)
• Weiss Field (4.4 miles)
• Tri-City Park (4.8 miles)
• Miller Road Park (5.5 miles)
• Bohlken Park (5.7 miles)
• Bain Park (5.9 miles)
• Rocky River Reservation (6.3 miles)

Transportation

• Cleveland Rental Car Center (7.3 miles)
• National Car Rental (7.4 miles)
• Hertz Rent A Car (7.4 miles)
• Concourse B (7.7 miles)
• Concourse C (7.8 miles)
• American Airlines Ticket Counter (7.8 miles)
• United Airlines Ticket Counter (7.8 miles)