Sprenger Health Care Towne Center Community Campus
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500 Community Drive, Avon Lake, OH 44012
For more information about senior living options: (844) 490-3973
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The staff are amazing, kind, courteous, extremely professional and friendly. The rooms and bathrooms are kept extremely clean. The staff take care of patients with care, compassion, empathy, and professionalism. Patients feel safe and well cared for at all times. The physical therapy staff show care, patience, and professionalism. The custodial staff keep a clean environment and the food staff provide well-balanced, well-prepared meals. The medical staff provide excellent individualized care. Outpatient therapy is great, with OT Angela being very kind and helpful. Towne Center has great staff who truly care for residents and have made positive changes. The nursing and therapy staff are welcoming, reassuring, and cohesive. The DON and ADON are present and willing to help. The environment has a family feeling. The staff go out of their way to make residents feel loved and cared for. The nursing and management team handled the COVID-19 crisis extremely well, showing teamwork. Avenue Assisted Living staff go above and beyond to care for residents.
The facility's staff and management are described as lazy, disengaged, and in need of termination, with claims that many five-star reviews are fake. The scheduling on the long-term side is said to be severely under-staffed and inactive, with management sitting in offices and not helping on the floor. The building is criticized for poor cleanliness, with residents' food served cold and not covered. The dementia unit is said to have zero activities and little to no meaningful engagement for residents. There are strong accusations of neglect and a belief that the facility cares more about money than about residents' needs. The DON is alleged not to assist nurses when staff are short, and overall staffing is described as consistently inadequate. The facility is portrayed as dirty, with bad smells and dirty rugs, and office staff, including the administrator, described as unprofessional. Parking is criticized because staff take all designated spots, including handicapped spaces, causing issues for visitors.The collection of reviews paints a widely varied picture of rehab and long-term care facilities, where the tone of the experience often hinges on the people delivering daily care. Across many accounts, the common thread is clear: when staff members are genuinely kind, professional, and involved, residents feel safe, respected, and well cared for. In several narratives, families express gratitude for the care their loved ones received, noting that the staff's compassion, empathy, and attentiveness stood out in contrast to the challenges of recovery and daily living. From the front desk to the therapy rooms, repeated phrases describe staff as courteous, patient, and proficient, with many pointing to specific teams like physical therapy or nursing as especially effective and supportive.
In particular, the praise around the caregiving staff is consistent and heartfelt. Families recount experiences where caregivers showed genuine concern for safety and well-being, with one reviewer stressing that their mother was never made to feel unsafe during her stay. Others singled out the physical therapy team for their care, patience, and professionalism, and even acknowledged the hard work of the housekeeping and food service teams, praising the cleanliness of rooms and bathrooms, the cleanliness of the environment overall, and the kitchen staff for preparing nutritious, varied, and visually appealing meals for large numbers of residents. There are also frequent commendations for the medical staff's responsiveness and attentiveness to individual medical needs, as well as for the administrative teams that support the hiring and intake processes.
The outpatient side of care features positive notes as well, with specific mention of therapists going beyond the call of duty. For instance, an outpatient therapy visit is highlighted for OT Angela, who is remembered for kindness and for providing practical guidance on continuing home exercises after formal care ends. This kind of ongoing, practical support is cited as a meaningful extension of in-facility care and a valuable bridge to independent living or ongoing recovery.
Several reviews speak to particular facilities with particularly strong impressions. Towne Center is described as having great staff who genuinely care for residents, contributing to a sense of community and a welcoming atmosphere. Sprenger in Avon Lake is praised for cohesive teamwork among nursing and therapy staff, with residents feeling reassured by the combination of nursing care and coordinated therapy. Another facility, Avenue Assisted Living, earns praise for going above and beyond to make residents feel loved and cared for, particularly in the context of families' limited opportunities to visit during a pandemic. In these accounts, leadership presence - such as DONs, ADONs, and frontend managers who actively engage with residents and staff - appears to significantly influence the perceived quality of care and the daily experience.
However, the collection also contains vociferous criticisms that present a stark contrast to the glowing stories. A number of reviewers describe facilities where the care culture seems misaligned with resident needs, with strong accusations about laziness among aides, under-staffing, and management that stays largely in offices and does not come to the floor to observe or participate. Positive reviews sometimes clash with claims of disorder, poor supervision, cold or poorly served meals, and inconsistent cleanliness. Several accounts allege that reviews or reputations may be influenced by internal staff dynamics rather than reflective of actual conditions, with calls for leadership changes, tighter accountability, and more transparent staffing. Safety and the quality of daily operations are cited as recurring concerns, including mockery of the "five-star" narrative as potentially inauthentic, and complaints about food service, clutter, and poor work flow that undermine resident satisfaction.
There are specific accusations that bluntly address daily life on some units: a dementia unit criticized for lacking activities and engagement, reported as the only unit of its kind in which meaningful resident activities and personal enrichment opportunities were absent. Other comments question medication practices and patient sedation, with alarming phrases describing residents appearing catatonic or unresponsive in wheelchairs. Still others describe ongoing neglect, insufficient staffing, and conditions that feel unclean or unsafe, including reports of frequent staff turnover, unsupervised residents, and delays in basic care tasks. These pointed critiques underscore a recurring warning: in some facilities, the structural and cultural fixes that can elevate quality of care appear not to have taken hold, leaving families concerned about safety, dignity, and consistent attention to residents' needs.
In sum, the narratives reveal care environments that can be deeply rewarding and life-affirming when staff are engaged, compassionate, and well-supported, while also containing troubling testimonials about neglect, mismanagement, and inconsistent quality. For families navigating these settings, the message is clear: the experience can hinge on the day-to-day approach of individual caregivers and leaders, the level of staffing and supervision, and the facility's culture around patient safety, engagement, and transparency. If you're evaluating a rehab or assisted living option, it may be worth asking pointed questions about staff ratios, daily activity programming, the cadence of care planning reviews, how concerns are escalated and tracked, and what concrete steps are taken to ensure cleanliness, food quality, and timely responsiveness to resident needs. The spectrum of experiences here suggests that direct observation, speaking with current residents and families, and seeking out facilities with demonstrated consistency in staffing and resident-centered care will be especially important.
84 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Hospice AgencyHospice agencies provide compassionate end-of-life care and support for seniors, helping them maintain dignity and quality of life during their final days. They offer specialized medical services, emotional support, and comfort to both the senior and their loved ones. Having access to a hospice agency can greatly improve the overall well-being of seniors as they navigate this difficult transition.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sprenger Health Care Towne Center Community Campus in Avon Lake, OH is an assisted living community that offers a wide range of care services and amenities for seniors. The community provides Continuing Care Retirement Community (CCRC) options, allowing residents to age in place and receive the necessary care as their needs change.
The campus offers various types of care, including Hospice Agency, Independent Living, Memory Care, Respite Care, and Skilled Nursing Facility services. This ensures that residents have access to the level of care they require at any given time.
Residents at Sprenger Health Care Towne Center Community Campus can enjoy a host of amenities designed to enhance their quality of life. These amenities include a beauty salon, cable or satellite TV, community-operated transportation for errands and outings, a computer center, dining room with restaurant-style meals, a fitness room for staying active, fully furnished accommodations for comfort and convenience, gaming room for entertainment, garden space for relaxation outdoors, housekeeping services to maintain cleanliness, kitchenette in their living space, move-in coordination assistance for a smooth transition into the community, outdoor spaces to enjoy nature, private bathrooms for personal privacy, small library with reading materials available, telephone service to stay connected with loved ones and friends, transportation arrangement (non-medical), transportation to doctors appointments when needed most, a wellness center that promotes health and well-being through various activities and programs, and Wi-Fi/high-speed internet access so residents can stay connected online.
Care services provided by the staff include a 24-hour call system ensuring assistance is always available when needed. There is also round-the-clock supervision to ensure resident safety. Assistance is offered with activities of daily living such as bathing and dressing. Additionally, the staff can help with transfers between different locations if necessary. Special dietary restrictions are accommodated, and diabetes diets are available if required. Meal preparation and service are provided by the community's culinary team. Medication management is available to ensure residents take their medications correctly and on time. Mental wellness programs are in place to support emotional well-being, and transportation arrangements for appointments are made when needed.
Residents of Sprenger Health Care Towne Center Community Campus can engage in a variety of activities to stay active and entertained. Concierge services are provided to assist with daily needs. Fitness programs keep residents physically fit, and planned day trips offer opportunities for exploration. Resident-run activities allow for socialization and the opportunity to connect with peers, while scheduled daily activities provide a structured routine.
In addition to these amenities and care services, the community is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, a theater, and a hospital. This ensures that residents have easy access to these essential services within close proximity.
Overall, Sprenger Health Care Towne Center Community Campus provides a comprehensive assisted living community experience that promotes independence, well-being, and an engaging lifestyle for seniors in Avon Lake, OH.
Sprenger Health Care Towne Center Community Campus is located at 500 Community Drive, Avon Lake, OH 44012 in Lorain County, Ohio
The features offered at Sprenger Health Care Towne Center Community Campus play a crucial role in enhancing the quality of life for residents with dementia or Alzheimer's disease. Assistance with dressing and bathing not only ensures personal hygiene and comfort but also fosters a sense of dignity, which can be particularly important for individuals experiencing cognitive decline. Medication management is vital in preventing potential health complications associated with missed doses or incorrect medications, promoting overall well-being. Meal preparation and service are tailored to meet nutritional needs while considering dietary preferences, thereby supporting physical health and encouraging social interaction during mealtimes. Assistance with transfers helps prevent falls and injuries, thereby ensuring safety as residents move around the facility. The 24-hour supervision guarantees constant support, allowing families to feel at ease knowing their loved ones are cared for around the clock. Finally, the mental wellness program engages residents cognitively and emotionally, providing stimulating activities that promote mental agility and socialization, which are essential for maintaining their mental health throughout their journey with dementia or Alzheimer's disease.
Sprenger Health Care Towne Center Community Campus on seniors.fyi includes 7 photos including images showing interior, bedroom, exercise equipment, architecture, decor, library, bookshelves, reading area, and more.
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8 Important Indicators That Memory Care May Be Necessary
The article highlights eight indicators that a loved one with dementia may require specialized memory care, emphasizing the emotional and logistical challenges families encounter in this decision. It discusses signs such as difficulties with daily tasks, safety concerns, and caregiver burnout, suggesting that memory care facilities can provide the necessary support and structured environments for those experiencing cognitive decline.
Delving into the Inner World of Dementia: Insights into Thoughts and Awareness
Dementia, primarily caused by Alzheimer's disease but also linked to other conditions, leads to cognitive decline impacting memory and daily functioning, with individuals experiencing varied awareness of their impairments. Despite memory loss, emotional connections persist, enabling responses to familiar stimuli, highlighting the need for caregivers to provide compassionate support that recognizes both limitations and retained emotional depth.
The article presents five subtle indicators of dementia, such as memory lapses and mood swings, to help families assess cognitive decline in loved ones. It emphasizes early detection, open communication, and seeking professional help while providing practical support steps.
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Five Subtle Dementia Indicators to Observe: An In-Depth Guide to Understanding “Does My Mom Have Dementia?”