Avenue Assisted Living and Parkway Memory Care at Towne Center

Pros

• The staff is amazing.
• The rooms and the bathrooms are kept extremely clean.
• They take care of the patients with care, compassion, empathy, professionalism.
• The out patient therapy was great.
• This facility is like night and day from where she came from.
• There is always plenty of very helpful staff who are present, attentive, and involved.
• The place is always clean with no smells.
• The therapies group (physical and occupational) is an especially tight team.
• They know what they're doing and they do it well.
• Towne Center has great staff that really cares for their residents!

Cons

• The dementia unit has zero activities, with no spaces for residents to fold clothes or engage in activities, and the food is described as a joke, while the DON does not assist when staff are short.
• The reviewer states that staff and management on both sides should be terminated, and claims that many 5-star reviews are fake and aides are lazy.
• The scheduler is ineffective, chronically understaffed, and does not help on the floor; management is accused of doing nothing.
• The facility is not clean, with residents' food served cold and lids not used.
• There are ongoing neglect concerns, with state authorities frequently called.
• The facility is described as horrible, with unprofessional office personnel, dirty rugs, bad smells, no cleaning staff, and underperforming agency nurses.
• There are concerns about medications, with claims that residents are catatonic or sedated and the environment resembles a morgue.
• Severe understaffing and lack of housekeeping leave residents unsupervised and at risk of falls.
• The food is described as bad, and the place is accused of prioritizing money over residents' needs.

Review

The reviews paint a picture of a rehab facility that inspires strong loyalties in some and equally strong frustrations in others. Across the submissions, the most consistently praised element is the people who work there - the nurses, aides, therapists, therapists' assistants, and support staff. Several reviewers describe a culture of kindness, courtesy, professionalism, and genuine concern for patients. They recount days and weeks filled with attentive care, reassuring interactions, and a palpable sense that staff members truly want to help their patients recover. Cleanliness and a well-kept environment also emerge as a common thread in many positive notes, with callers crediting custodial and dietary teams for maintaining a tidy facility, appealing meals, and a welcoming atmosphere.

Within the cadre of staff, physical therapy and medical care receive particular emphasis from several patients. In one long stay, the physical therapy team is singled out for care, patience, and professional skill, appreciated not only by the patient but also by family members who observed a cohesive, motivated therapy group. The outpatient side also earns praise, with a specific mention of OT Angela, who was described as kind and effective in teaching home exercises that could be continued after discharge. The medical staff's ability to tailor care to individual needs is repeatedly noted, alongside gratitude for the ability to feel safe and supported during the rehab journey. In multiple accounts, the dedication of both nursing and therapy teams helps patients regain confidence and momentum in recovery.

A compelling positive counterpoint to the more mixed experiences comes from a family's account of transferring a mother from another facility due to neglect. The reviewer emphasizes that the move was initially daunting given the mother's mental condition, but the new facility proved to be night and day compared with the prior setting. They highlight attentive, present staff who respond promptly, a consistently clean environment, timely care plan reviews, and a sense that the mother has settled well. The reviewer stresses that the praise is earned through observed improvements, not manufactured praise, and they clearly perceive the staff as genuinely invested in their loved one's well-being and happiness.

Not all feedback is glowing, and some reviewers lay bare significant concerns about staffing, management, and overall organization. One particularly strong critique accuses the facility's management and staff on both sides of the operation of underperforming, being disengaged, and failing to meet basic standards. The reviewer claims that many five-star reviews come from employees, that aides are lazy, that scheduling is insufficiently staffed, and that management rarely leaves their offices to see what's happening on the floor. Problems cited include cold meals, lack of cleanliness in certain areas, and a perception that the facility does not effectively address day-to-day issues, leaving residents and families frustrated with inefficiency and a lack of teamwork.

Within that same vein of concern, other comments highlight ongoing operational issues at Towne Center and Sprenger facilities. One reviewer praises the Towne Center staff for caring deeply about residents and notes recent positive changes, while another from Sprenger Avon Lake extols the nursing and therapy teams for bringing together experience and compassion in a way that supported recovery during a difficult period. In contrast, a separate account questions the overall atmosphere, describing a dementia unit with almost no activities and a lack of opportunities for residents to participate in meaningful tasks, as well as concerns about the DON's presence during staff shortages and about meals arriving cold or with inadequate serving practices. There are recurring worries about safety, supervision, and the quality of food and beverages served to residents, painting a portrait of a facility struggling to balance resources with expectations.

Another thread of critique centers on the reliability and consistency of care. Several reviews mention agency staff, turnover, and perceived variability in the attentiveness and skill of different shifts or personnel. Some families report long waits for information, insufficient training among some staff, and frustration with pricing and spend-down details that seem opaque or difficult to obtain. Instances of indeterminate supervision, residents without appropriate footwear, or falls are cited in the same broad discussion of care quality, underscoring how quickly a facility's reputation can be shaped by day-to-day operations and the stability of its workforce.

Despite the breadth of praise and complaint, there is a recurring acknowledgement of what many families value most: access to a capable and compassionate team, and a clean, welcoming environment that makes a challenging process more bearable. Several positive notes emphasize how friendly, attentive staff can transform the experience, creating a sense of a "family feeling" and a space where residents feel cared for and respected. On the other hand, the most critical voices remind readers that excellence is not guaranteed and must be actively maintained through proactive management, consistent staffing, transparent communication, and a steady commitment to safety and quality of care.

Taken together, the reviews depict a facility with real strengths in people and environment - staff who can be kind, patient, and skilled, and spaces that feel clean and well cared-for. They also reveal persistent tensions around staffing adequacy, management engagement, and consistent policy implementation - tensions that seem to affect everything from meal quality to the timeliness of care, from supervision of residents to the clarity of pricing. For families and patients facing rehab, these narratives underscore the importance of visiting, asking questions, and seeking out the caregivers who best align with their loved one's needs, while also holding the facility accountable for the everyday standards of safety, dignity, and respect that every resident deserves.

This part of Avon Lake, Ohio, offers a variety of amenities and services that cater to senior living needs. With multiple pharmacies such as Walgreens and Discount Drug Mart located within close proximity, accessing medication and healthcare products is convenient. Nearby physicians' offices like Westshore Primary Care and Bay Dental Offices ensure easy access to medical care. In terms of recreation, there are several parks including Loraine County Metro Park and Sandy Ridge Reservation for leisurely walks or picnics. Additionally, the area boasts a selection of restaurants like Legacy Restaurant & Grille and Rush Inn Bar & Grill for dining options. For spiritual well-being, places of worship like St Joseph Church-Avon Lake and Faith Ministries Christian Center are situated nearby. Lastly, with hospitals such as Cleveland Clinic - Avon Hospital within reach, residents can rest assured knowing that quality healthcare services are easily accessible in the area.

Pharmacies

• Walgreens (0.2 miles)
• Discount Drug Mart (1.1 miles)
• CVS Pharmacy (2.5 miles)
• Marc's Stores (2.7 miles)
• Cleveland Clinic - Richard E. Jacobs Health Center (2.9 miles)
• Discount Drug Mart (3.4 miles)
• CVS Pharmacy (4.1 miles)

Physicians

• Westshore Primary Care (0.4 miles)
• Fairview Ob Gyn Associates Crocker (4.5 miles)
• Bay Dental Offices (5.4 miles)
• Med-Wise Senior Health Center (5.9 miles)
• North; Shore Gastroenterology & Endoscopy Center (6.4 miles)
• Orthopedic Associates Westlake (6.9 miles)
• Premier Physicians (7 miles)

Restaurants

• John Christ Winery (1 miles)
• Johnny's Boathouse (1.4 miles)
• Legacy Restaurant & Grille (1.7 miles)
• Arby's (1.8 miles)
• Rush Inn Bar & Grill (2 miles)
• Perkins Restaurant and Bakery (2.1 miles)
• Chipotle Mexican Grill (2.6 miles)

Places of Worship

• St Joseph Church-Avon Lake (1 miles)
• St Barnabas (3.4 miles)
• Jehovah's Witnesses (6.1 miles)
• Faith Ministries Christian Center (6.2 miles)
• St Mary Church-Lorain (8.2 miles)

Parks

• Loraine County Metro Park (1.1 miles)
• Weiss Field (1.3 miles)
• Miller Road Park (2 miles)
• Lorain County Metro Parks - Day's Dam (5.7 miles)
• Sandy Ridge Reservation (6.9 miles)
• Bur Oak Picnic Area (7 miles)
• Black River Reservation (7.1 miles)

Hospitals

• Cleveland Clinic - Avon Hospital (2.9 miles)
• St John Medical Center (5.9 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (4.2 miles)
• Starbucks (4.6 miles)
• Starbucks (5.6 miles)
• Starbucks (6.3 miles)
• Starbucks (7.6 miles)
• Starbucks (9.3 miles)

Theaters

• Regal Crocker Park & Imax (4.4 miles)