New Perspective West Fargo
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645 33rd Ave. East, West Fargo, ND 58078
For more information about senior living options: (844) 490-3973
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The building is described as beautiful with a ton of charm. The new Executive Director has created a positive and warm environment. The community is welcoming, thanks to the staff and residents. The team is compassionate, caring, and goes above and beyond to ensure residents feel comfortable. The facility feels like a high-end hotel and is kept clean. The dining program is well-regarded, with great food and friendly wait staff. Kris and Sharon are praised for being amazing to work with. The Ambassador program helps new residents learn the ropes and build connections. The apartments are nice, clean, and provide a welcoming home. The application process is straightforward and easy.
The sales representative is described as fake and deceitful, promising things that never come true. The food is horrible and often does not match what's listed on the menu; memory care residents reportedly get leftovers. Housekeeping promises are not kept, leaving rooms dirty and smelling of urine with feces stains and damaged blinds. Staff are not available 24/7; management is frequently unavailable or unresponsive, even after hours. There is constant turnover in care staff and leadership, leading to a lack of consistency and reliability. The memory care CNAs are severely understaffed, poorly trained, and detached from residents, with inappropriate personal phone use on duty. The facility is described as dirty and poorly maintained, with maintenance issues that go unresolved. Laundry practices are chaotic, leading to lost items and repeated expenses for families; management fails to fix the problem. A review highlights safety concerns, including an assault with no staff presence to intervene and multiple falls in memory care.New Perspective Senior Living in West Fargo has drawn a wide spectrum of experiences from families and reviewers, with some describing it as a beautiful, welcoming place that feels almost hotel-like, and others flagging serious concerns about care quality, staffing, and management. On the positive side, several families praise the building's design, the warmth of the staff, and the overall sense of community. They note features like high ceilings, balconies, attractive common areas, indoor amenities, and a lively calendar of activities. In particular, the physical environment is frequently described as premium, clean, and inviting, with residents appearing engaged and well supported by many team members who show up with genuine kindness.
Yet beneath that surface of warmth, there are persistent and sometimes painful criticisms about several core operations. A standout critique centers on the sales experience. One reviewer recalls a new executive director who created a positive atmosphere, but warns that the promise-filled interactions led by the sales team, especially a person named Chris in the Sales Department, did not align with subsequent experiences. The reviewer alleges that promises about meals, menu accuracy, and dining service were not delivered, that memory care residents sometimes received leftovers rather than prepared meals, and that housekeeping was inconsistent or non-existent. The memory of smells, stained rooms, and neglected spaces in Betty Harbor compound these concerns, along with assertions of staff rooms that remained unclean and maintenance issues that were not promptly resolved.
The complaints expand to questions of ongoing management and accessibility. There are claims that the staff are not truly available around the clock as promised and that after move-in, communication with Chris abruptly ceased unless family members visited in person. This sentiment is echoed in broader concerns about high turnover among care staff and management, with multiple directors cycling through within a short period. Billing and financial administration are also cited as areas of strain, with a long-time business office contact named Melissa praised for her helpfulness but ultimately leaving, followed by new personnel who did not get to know families or sustain continuity. The overarching theme is a perception of instability at the leadership and operational levels, leaving families feeling uncertain about accountability and reliability.
Amid the concerns, there are also voices of strong support for specific individuals and departments. Mia in the activity department is singled out repeatedly as a bright spot - consistently smiling, engaging with residents, and contributing to a sense of fun and purpose. Kris and Sharon are praised for their flexibility and responsiveness during move-in, helping expedite assessments and paperwork, and contributing to a smoother transition for families. Another recurring compliment is the ambassador program, which pairs new tenants with seasoned residents to help them "learn the ropes" and feel connected in a busy community. These personal touches and dedicated staff members offer a counterbalance to the more critical notes and demonstrate that, for some families, the culture and care at New Perspective can be genuinely uplifting.
Several reviews center on personal family experiences that counterbalance the criticisms. Some families report that their loved ones are thriving in independent living or assisted living settings, appreciating the responsiveness of staff when questions arise, and valuing the availability of on-site amenities, daily activities, and opportunities for social interaction. A number of residents' family members describe the facility as clean and well-maintained, with dedicated caregivers and a sense of community that helps residents feel at home. One mother, in particular, is described as loving her large studio apartment with a balcony, and the family notes that the environment feels safe, lively, and supportive. The sense of belonging is reinforced by staff who greet residents by name and an atmosphere that many families interpret as warm and respectful.
On the most critical side, a lengthy and blunt account from a professional supervisor who monitors facilities for years in Minnesota paints a damning portrait of New Perspective's memory care and overall operations. Allegations include severe understaffing of CNAs, insufficient training for dementia care, and a perception that staff are detached from residents and overly engaged with personal cell phones rather than resident care. Management turnover is described as a revolving door, with inconsistent policies and poor communication - so much so that different staff give different answers to the same questions. The lack of a dedicated memory care RN, along with intermittent nurse oversight, is cited as a major weakness that jeopardizes health and wellness for residents in the memory care unit. Environmental services and maintenance are criticized for neglect and poor upkeep, from dirty floors and stained surfaces to the incomplete or delayed response to basic maintenance tasks. The laundry operation is described as chaotic and expensive, with items frequently lost or mismanaged, forcing families to repeatedly replace clothing and belongings. The reviewer explicitly states that the facility's stated mission to put residents first seems misaligned with perceived financial priorities, culminating in a strong accusation that the leadership is failing the people it serves.
Taken together, the mixed set of reviews presents a nuanced portrait. The building and some staff members are clearly capable of delivering warmth, engagement, and quality experiences that families value - moments of genuine care that make residents feel at home and supported. The enthusiasm for Mia, Kris, Sharon, the ambassador program, and the general sense of community reflects a real potential for outstanding senior living within this community. At the same time, the more negative narratives highlight systemic issues that could undermine that promise: inconsistent staffing, ongoing turnover, leadership instability, questions about transparency and responsiveness, and serious concerns about care quality in memory care and housekeeping. The laundry and maintenance problems, if pervasive, suggest structural gaps that would be alarming to any family considering a move for a loved one.
For prospective residents and their families, the takeaway is clear and complex. New Perspective presents an attractive, well-appointed environment with a capable core of compassionate staff who can deliver engaging programs and personal connections. However, there are repeated warnings about unreliable communication, staffing shortages, and inconsistent management practices that can directly impact daily care and safety. The community's success seems to hinge on steadfast, dependable leadership and a consistent, well-trained caregiving team, particularly in memory care. As with any senior living decision, visits, direct conversations with current residents and families, and careful evaluation of care plans and staffing levels are essential to determine whether this community can meet specific needs and expectations.
119 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Hector International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.New Perspective West Fargo is an assisted living community located in the vibrant city of West Fargo, ND. The community offers two types of care – Independent Living and Memory Care – ensuring that residents receive the appropriate level of support they need.
Residents at New Perspective West Fargo can enjoy a wide range of amenities designed to enhance their comfort and convenience. These amenities include a beauty salon, 24-hour cable or satellite TV access, community-operated transportation for outings and appointments, a computer center for staying connected with loved ones, a spacious dining room for enjoying delicious meals prepared by the culinary team, a well-equipped fitness room to stay active and healthy, fully furnished apartments for easy move-in, and a gaming room for entertainment. Additionally, there is a beautiful garden where residents can relax and soak up nature's beauty. Housekeeping services are provided to ensure a clean living environment, and each apartment has its own private bathroom for personal privacy.
The community also boasts several other essential amenities such as restaurant-style dining options, a small library for book enthusiasts, telephone access in each apartment, a wellness center to address health needs and provide support services, and Wi-Fi/high-speed internet connectivity to stay digitally connected.
Care services at New Perspective West Fargo are comprehensive and personalized. With 24-hour supervision available to all residents, assistance with activities of daily living such as bathing and dressing is readily provided when needed. The staff is trained to assist with transfers safely. For those with specific dietary requirements like diabetes diets or special dietary restrictions due to medical conditions or personal preferences, personalized meal preparation and service are offered.
Medication management is another crucial aspect of care at New Perspective West Fargo. Residents can rely on the experienced staff to ensure proper administration of medications according to their prescribed schedules. Mental wellness programs are available for those who may benefit from additional emotional support or cognitive engagements like mild cognitive impairment programming.
The community also places great emphasis on specialized memory care programming for residents in need, with trained staff and tailored activities to support their cognitive abilities and enhance their quality of life. Transportation arrangements can be made for residents who may require assistance getting to appointments or other off-site activities.
Social engagement and recreational opportunities are abundant at New Perspective West Fargo. Concierge services are available to cater to residents' individual needs, while fitness programs keep them active and fit. Planned day trips allow residents to explore the beautiful surroundings, and there are resident-run activities and scheduled daily activities to foster a sense of community and purpose.
For added convenience, the community is located near several amenities in the area. There are seven cafes, two parks, 16 pharmacies, 28 physicians, and 32 restaurants nearby. Additionally, transportation options are easily accessible, as well as places of worship for spiritual needs. In case of medical emergencies or routine healthcare visits, six hospitals are within close proximity.
New Perspective West Fargo strives to provide a comfortable and fulfilling living environment where residents can enjoy independence and receive the necessary support for a vibrant lifestyle.
New Perspective West Fargo is located at 645 33rd Ave. East, West Fargo, ND 58078 in Cass County, North Dakota
New Perspective West Fargo offers a comprehensive array of services designed to support residents with varying degrees of memory impairment. Assistance with dressing and bathing ensures that personal hygiene and self-care remain dignified, while medication management helps prevent confusion regarding dosages and schedules, promoting health stability. Meal preparation and service cater to nutritional needs, enhancing both physical well-being and enjoyment during dining. Support with activities of daily living encourages independence, fostering a sense of accomplishment in everyday tasks. The facility's 24-hour supervision guarantees safety and immediate assistance when required, allowing residents to navigate their environment with confidence. Additionally, the mental wellness program is tailored to engage residents cognitively, while specialized memory care programming addresses the unique challenges posed by dementia and Alzheimer's disease. Together, these features create an environment that prioritizes holistic care, dignity, and respect for each individual's journey through memory loss.
New Perspective West Fargo on seniors.fyi includes 22 photos including images showing interior, decor, dining, living room, landscaping, building, architecture, bedroom, and more.
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Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.
Interior
Outdoors
Decor
Living Room
Building
Architecture
Bedroom
Windows
Dining
Landscaping
Kitchen
Lighting
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Seating Area
