Altru's Home Health I in Devils Lake, ND

Seniors.FYI Elite Community Awards

Add this award to your website

Pros

• Lake Region Public Health offers flu and COVID vaccines and the staff are very nice.
• They always help people and are amazing.
• Kirstie Syverson and her team of nurses, Jess and Cheryl, are top-notch.
• They are always on time, with friendly, efficient service.
• They handle refills, MyChart questions, and callbacks promptly.
• Their scheduling staff is extremely accommodating.
• Appointments are on time, and the staff are friendly and very helpful.
• The phlebotomist at the lab is awesome.

Cons

• The facility is criticized for horrible customer service, with rude, crabby employees with gross attitudes.
• The reviewer reports that their rights and their three-year-old daughter's rights were violated, and that a waiver was attempted to cover it up.
• The establishment is described as zero stars and the worst place they've ever been, claiming they were lied to about a doctor’s visit and charged for a simple COVID test with no follow-up.
• It is claimed that the hospital is the worst ever and should be renamed Devils Lake Animal Clinic, citing appointment cancellations during emergencies.
• Brath is labeled the worst by the reviewer, who says others warn against him and accuses him of mistreatment and making horrible judgments.

Review

Altru’s Home Health I in Devils Lake is best suited for families seeking brisk, clinically solid home-based care where the focus is on timely testing, straightforward visits, and the ease of coordinating through a local medical team. It works well for seniors who want prompt access to a physician’s guidance, quick lab work or imaging when needed, and clear, friendly interaction with nurses who show up on schedule. In short, this is a practical choice for those who value efficiency, a familiar local medical presence, and a stream-lined flow from visit to test to follow-up.

That said, several reviewers warn that this is not the place for those who prioritize consistently exceptional customer service or meticulous administrative transparency. The most vocal discontent centers on interactions with staff and billing processes, with accounts of rude or unhelpful service and explicit dissatisfaction with how charges are handled. For families aiming to avoid friction in administration, billing surprises, or difficulty getting a timely return call, alternatives may be worth exploring. The balance of pros versus cons hinges on which aspect of care is prioritized: clinical reliability or administrative ease.

The core strengths, on-time visits, approachable clinicians, and the ability to access a PA or clinician quickly, plus reliable lab and imaging access, can meaningfully offset some frustrations for users who need dependable medical attention without delays. Positive experiences highlight nurses who are punctual, personable, and efficient, and a local physician ecosystem that seems immediately reachable for follow-ups or clarifications. When these factors align, care feels coordinated rather than episodic, reducing the stress often accompanying age-related health needs or short-notice testing.

On the counterpoint, the strongest negatives revolve around customer service and administrative interactions. Multiple reviews describe rude or disinterested staff, and there are troubling reports of billing concerns and perceived misrepresentation of charges. For a family weighing care options, these experiences can undermine confidence in the overall value, especially if care requires ongoing scheduling, cost awareness, and consistent communication. In situations where individualized attention or a warm, responsive front desk matters as much as clinical competence, the drawbacks may outweigh the benefits.

Ultimately, decisions about Altru’s Home Health I should hinge on where the priority lies: reliability and speed in clinical care, or consistency in customer service and billing transparency. If the objective is to secure rapid access to clinicians, prompt testing, and a locally trusted medical milieu, the pros can deliver solid value. If, however, one cannot tolerate variable interpersonal experiences or potential billing friction, it is prudent to compare with nearby providers known for steadier administrative support or a stronger track record of customer-service consistency.

For families navigating this choice, a practical approach is essential. Verify upfront what visits and tests are included in the plan, and request a dedicated care coordinator who can streamline scheduling and follow-up. Seek out recent patient experiences focusing on administrative interactions as much as clinical outcomes, and consider arranging initial consultations with both Altru and potential alternatives to gauge how front-desk warmth and back-end billing align with expectations. In the right circumstances, Altru’s Home Health I offers reliable clinical access and efficiency; in others, it may be wiser to prioritize the steadiness of a more consistently courteous and transparent office environment.

Hospitals

• Chi Mercy Hospital (0 miles)
• Mercy Hospital Of Devils Lake Foundation (0.1 miles)

Pharmacies

• Clinic Pharmacy (0.1 miles)
• Bell Pharmacy (0.6 miles)
• Ramsey Drug (1 miles)
• Thrifty White Pharmacy (1 miles)
• White Drug (1.1 miles)

Places of Worship

• St Peters Lutheran Church (0.3 miles)
• St Olaf Lutheran Church (0.4 miles)
• Our Saviour's Lutheran Church (0.4 miles)
• First United Methodist Church (0.4 miles)
• Episcopal Church Of The Advent (0.4 miles)
• Dial-A-Devotion (0.4 miles)
• St Joseph's Catholic Church (0.5 miles)

Parks

• Ruger Park (0.5 miles)
• Devils Lake State Parks (0.5 miles)
• Sullys Hill National Game Preserve (0.9 miles)
• Roosevelt Park (0.9 miles)

Transportation

• Trac Auto Rental (0.5 miles)
• U-Haul (0.6 miles)
• Devils Lake Transit (0.6 miles)
• Amtrak (0.7 miles)
• BNSF Railway Co. (0.7 miles)
• U-Haul Neighborhood Dealer (1 miles)
• U-Haul (1.1 miles)

Restaurants

• Liquid Bean (0.6 miles)
• Thirsty's (0.6 miles)
• First Buffet House (0.6 miles)
• Nellie's Bar & Lounge (0.6 miles)
• Proz End Of The Line (0.7 miles)
• Cedar Inn Family Restaurant (1 miles)
• Burger King (1.2 miles)

Cafes

• North Dakota Coffee Connection (0.7 miles)
• Devils Lake Doughnuts (0.9 miles)

Physicians

• Remmick Family Dentistry (1 miles)
• Sears Hearing Aid Service Center by Miracle-Ear (1.2 miles)