Eventide Heartland
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620 14Th Avenue Ne, Devils Lake, ND 58301
For more information about senior living options: (844) 490-3973
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Eventide Heartland is described as a really nice place to live. The staff are nice, and the nurses are knowledgeable. The rooms are nice and big. The facility offers free wifi and streaming options like Netflix. The staff have been great at taking care of residents and arranging hospital visits when needed. It is described as welcoming and warm, with friendly staff, and clean and safe. People would highly recommend Heartland Care Center for long-term care.
The facility mishandled a resident's diabetes management. The facility charged a $5,000 back bill for physical therapy that was supposed to be free. Residents were left without water for over 24 hours on multiple occasions. A resident was left sitting in her own urine and feces without prompt assistance. The facility is consistently short-staffed, leaving care staff overwhelmed and unable to keep up with all residents. Staff did not intervene when residents were harassed and stalked by other patients.Eventide Heartland in Devils Lake comes across in these accounts as a place that many residents and their families find welcoming and comfortable, with attentive staff and a generally friendly atmosphere. One resident, Darin, paints a largely positive picture: the facility feels like a nice place to live, with kind and knowledgeable nurses and staff, and plenty of space in the rooms. He Christianly notes that he brought his own TV because the facility provides a 32-inch TV, and there's free wifi so he can stream Netflix and other channels if he has a Roku, Firestick, or a smart TV. He even mentions conveniences like a remote-controlled fan to cope with temperature swings - describing days that can be warm and nights when it drops sharply in very cold weather. He characterizes the food as okay - good on some days, more ordinary on others, which, he says, is a common reality in long-term care facilities. For someone with multiple health issues, he says the staff have been responsive: hospital transfers when needed, trips to Altru in Grand Forks, and assistance with appointments in Grand Forks. He does admit a couple of concrete downsides: a hiccup with diabetes management that was corrected after speaking with his doctor, and a billing dispute over physical therapy that turned into a sizable $5,000 charge he's still paying. Despite those issues, his overall assessment is positive, and he would recommend the place to others seeking long-term care.
Not every review, however, shares the same level of satisfaction. A negative voice among the messages strongly asserts that it was the worst facility they've ever encountered. They recount a family member who was a patient last year and experienced severe neglect: being left without water for more than a day, left sitting in her own waste because she couldn't manage without assistance, and being subjected to harassment and stalking by male patients with staff failing to intervene. They describe a pattern of verbal abuse and threats from staff, as well as witnessing similar mistreatment of other residents. The reviewer attributes these problems to chronic under-staffing that leaves the one or two caring staff members overwhelmed and unable to keep up with demand, creating a toxic environment for residents who need reliable, compassionate care. This stark contrast to the otherwise positive notes underscores a prominent concern about consistency and safety within the facility.
Amid these stark contrasts, several other voices offer a warmer, more consistently positive portrait. A commenter who visited a dear friend described the new place as impressive, with ample room and an inviting appearance. Others call it a wonderful home with dedicated and caring staff, and several residents' families share gratitude for the staff's attentiveness and approachability. One family member emphasizes that their great-grandmother enjoys the activities, and that staff are helpful when family members have questions. The sense of a supportive, friendly culture appears again and again: residents' relatives speak of staff who joke with residents in ways that feel comforting and familiar, and they highlight how the staff's kindness helps both residents and families feel at ease. There are also mentions of long-term positive experiences, with several reviewers noting that a loved one has lived there for years and remains satisfied with the care, especially appreciating how nurses and staff interact with residents and how the facility managed safety measures during the COVID period.
Other testimonials reinforce the favorable impressions. A number of reviewers describe the place as clean, welcoming, warm, and safe, with friendly personnel who are willing to go the extra mile for families. One reviewer specifically says their kids were well cared for there and that they had no complaints at all, another points to the overall quality of care as a good fit for their relatives. The recurring theme in these reflections is trust in the staff's ability to take care of residents' daily needs, to coordinate transportation to appointments, and to foster a sense of community and routine that families value. The sentiment is that Eventide Heartland can be a bright, supportive place to live, especially for those who prioritize accessibility, staff attentiveness, and a home-like atmosphere.
Nevertheless, a few stories remind readers that care quality can still be uneven and that problems can surface even in well-regarded facilities. The sister-in-law's account of someone being left in bed and found crying, with delayed assistance and missed meals, stands as a pointed reminder that lapses can happen. The narrative includes a sense of disappointment and concern about future care, despite the many positive testimonials elsewhere. Similarly, the earlier billing issue serves as a caution about miscommunications around services offered and what is included in care, underscoring the importance of clear, proactive conversations with the administration and care teams to prevent unexpected charges and to align expectations about therapies and other services.
Taken together, the array of experiences at Eventide Heartland paints a complex portrait: many residents and families highlight a warm, friendly environment with capable nurses, helpful aides, and a strong sense of community. The physical accommodations - large rooms, streaming-enabled entertainment, and reliable internet - add to a comfortable living environment. Medical support and logistics - hospital transfers, transportation to appointments, and attentive medical oversight - are cited as major strengths by several residents. Yet there are notable concerns about staffing levels, communication gaps, and occasional lapses in care that some reviewers feel undermine the overall quality. The consistency of care appears to depend on individual staff availability and the specific circumstances of each resident's day.
If you're considering Eventide Heartland, the stories suggest you'll find a facility that can be very supportive and homey, with people who genuinely care about residents and their families. At the same time, it's wise to ask direct questions about therapy billing, diabetes management plans, and typical staff-to-resident ratios, and to discuss in advance how emergencies, hospital transfers, and daily assistance are handled. For many, the facility delivers a positive, reassuring environment that can feel like a true home away from home. For others, the experience may hinge on the particular staff on duty and the level of attention each resident receives in moments of need. Overall, the community that surrounds Eventide Heartland reflects both considerable warmth and meaningful concerns, a combination that potential residents and their families will want to weigh carefully as they consider long-term care options.
82 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Devils Lake Municipal-Knoke (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Eventide Heartland in Devils Lake, ND is a vibrant and comfortable assisted living community that offers exceptional amenities and care services to its residents. Our residents enjoy a comprehensive range of amenities to ensure their comfort and convenience. They can maintain their beauty routine at our onsite beauty salon or relax and watch their favorite shows on cable or satellite TV in the privacy of their fully furnished apartments.
Community operated transportation is provided for our residents, allowing them to easily access various destinations. Our computer center enables residents to stay connected with loved ones, while our fitness room promotes an active lifestyle. Residents can also enjoy socializing and entertainment in our gaming room or take a stroll through our beautiful garden.
Meals are served restaurant-style in our dining room, where special dietary restrictions are accommodated. A small library is available for those seeking reading material, and telephones are provided for easy communication. Move-in coordination services are offered to ease the transition into our community.
In terms of care services, we prioritize the well-being of our residents by offering 24-hour call system and supervision. Our compassionate staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We also offer specialized care for those with diabetes diets and other dietary restrictions. Medication management ensures that residents receive their medications on time.
Mental wellness programs are implemented to support the emotional health of our residents. Transportation arrangements are made both for non-medical purposes as well as scheduled doctor's appointments.
Our community encourages an active and engaged lifestyle through various activities such as concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. There are also numerous nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals.
At Eventide Heartland in Devils Lake, ND, we strive to provide a caring environment where resident's needs are met with personalized attention and excellent care services.
Eventide Heartland is located at 620 14Th Avenue Ne, Devils Lake, ND 58301 in Ramsey County, North Dakota
Eventide Heartland on seniors.fyi includes 6 photos including images showing landscaping, building, entrance, outdoors, architecture, outdoor, exterior, decor, and more.
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Interior
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