620 14Th Avenue Ne, Devils Lake, ND 58301
For more information about senior living options: (866) 208-4318
Overall Review of Eventide Heartland
Pros
The staff is nice and knowledgeable.- The rooms are nice and big.
- The facility provides a 32-inch TV and free wifi for streaming.
- It is a really nice place to live.
- The staff take great care of their residents and coordinate timely hospital and appointment transportation.
- The home is friendly, welcoming, clean, and safe with dedicated staff.
- Residents and families can visit anytime and feel supported.
- The facility is a wonderful home with dedicated and caring staff.
Cons
The facility was described as the worst the reviewer had ever been to.- A family member was treated poorly by staff.
- They were left without water for over 24 hours.
- They were left to sit in their own waste.
- They were harassed and stalked by several male patients, with staff not intervening.
- They were verbally abused and threatened by staff, and witnessed abuse toward other patients.
- They were charged $5,000 for physical therapy that was promised to be free.
- Move-in diabetes care was mishandled.
Review
Eventide Heartland in Devils Lake is best suited for seniors who want a warm, community-minded setting with dependable medical oversight, engaged staff, and roomy private spaces. Families that value hands-on caregiving, easy access to transportation for medical appointments, and a schedule of activities that keeps residents socially and mentally engaged will find this community a strong match. The location in Devils Lake adds convenience for local visits, while the facility’s emphasis on personal attention and hospital connections makes it a practical choice for long-term care needs.
The strongest positives here are the people and the daily rhythm of life. Staff and nurses are repeatedly described as friendly, patient, and capable, with residents noting that help arrives promptly and treatments are well coordinated with outside doctors. Rooms are described as large and comfortable, with residents free to bring personal entertainment options, and the building offers free wifi for streaming devices. Families repeatedly highlight the ability to get residents to medical appointments without hassle, and to participate in activities that foster a sense of normalcy and community. Overall, the climate of care feels steady, and the day-to-day environment is welcoming, clean, and safe enough to inspire confidence for ongoing residence.
Yet the picture isn’t without sharp caveats. A spectrum of experiences shows that care quality can vary by episode and by staffing pressures. Several reviews celebrate attentive, compassionate care, but there are troubling accounts of neglect and operational breakdowns: residents left without water for extended periods, left sitting in waste after requesting assistance, and insufficient intervention in harassment or threats among residents. The most concerning themes point to chronic understaffing and overwhelmed workers who struggle to keep up, especially on busy shifts. There is also mention of inconsistent billing practices surrounding therapy promises, with a large back charge related to physical therapy that clouds trust and financial transparency.
These contrasting experiences matter because they illuminate a central dynamic: the pros, strong staff when available, welcoming rooms, reliable hospital connections, and an active social program, do offset some risk but not all. When care is consistently responsive, the community shines, reinforcing a sense of safety and belonging. When staffing gaps widen and incidents slip through the cracks, the same strengths lose impact and residents’ well-being can suffer. In other words, Eventide Heartland can deliver on comfort and care quality in good times, but its effectiveness hinges on reliable staffing and clear, accountable operations.
Families considering alternatives should weigh several red flags against the solid benefits. If the priority is extraordinary consistency in care, aggressive staffing coverage, and transparent financial practices, it may be prudent to compare other options in Devils Lake or across North Dakota that emphasize measurable staffing ratios and incident-resolution records. Facilities with documented, proactive approaches to safety, rapid response to caregiving needs, and stronger assurances around therapy billing can provide greater peace of mind for residents with higher care demands or sensitive financial expectations.
Practical steps for a well-informed decision are clear. Visit at different times of day to observe staff responsiveness firsthand, speak with multiple caregivers about typical shift patterns, and request a tour of the non-public areas to gauge cleanliness and organization. Ask about staffing ratios, on-site supervision, emergency responsiveness, and how incidents are documented and resolved. Probe the billing history for therapy services and request a written policy on hospital transportation and follow-up care. Talk with current residents and family members about their daily routines, meal quality, and activity options. When these checks align with a warm, capable staff and transparent operations, Eventide Heartland stands out as a compelling choice for long-term care; when gaps appear, alternatives that demonstrate steadier staffing and consistent care become a wise preference.
82 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Devils Lake Municipal-Knoke (3 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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