Maxim Healthcare

Pros

• Paul Wyman is praised for being awesome and very detail-oriented in establishing primary care.
• The staff are described as very nice, helpful, and professional.
• Dr. Mullis is described as a great physician with consistently friendly and helpful staff.
• Crystal Nelson is credited with EMDR therapy that helped the patient sleep better and feel renewed; CFMC is noted for offering this therapy to low?income patients.
• Gina Collins is described as amazing, kind, and attentive to both adult and pediatric care.
• The care team is described as caring, compassionate, knowledgeable, and patient-focused.
• The facility is regarded as a great health care facility with knowledgeable staff and excellent doctors.
• Urgent care staff, including Kristen Price, are described as friendly and professional, treating patients with respect.
• The front desk and administrative staff are described as top-notch and responsive.
• The practice is praised for empowering patients to advocate for their own care and for listening to concerns.
• The team, including Millie, Allison, Katie, and the Thursday urgent care PA, is described as top-notch professionals.
• Lynn Foster is highlighted for being helpful, responsive, and efficient in arranging appointments.

Cons

• They allege that Dr. Hunter is not a good doctor at that clinic and advise others to choose another place because prescriptions may not be filled.
• They report waiting 45 minutes in the waiting room and another 30-minute delay in a separate room, ultimately leaving in frustration.
• They claim Dr. S. Kikel has a memory problem and that prescriptions are not sent, requiring them to chase medications.
• They describe staff as delivering very poor customer service and difficulties with scheduling.
• They describe being unable to reach anyone by phone and lengthy hold times for prescriptions.
• They characterize the practice as understaffed and poorly run, despite its convenient location.
• They call the office's customer service the worst they have ever seen.

Review

Caswell Family Practice and CFMC attract a broad chorus of voices from patients who have depended on them for years, and the stories run the gamut from glowing praise to pointed frustration. On the one hand, many patients describe a deep sense of care and competence from individual clinicians who take time to listen, explain, and follow up. On the other hand, there are frequent notes about long waits, communication hiccups, and bureaucracy that can undermine the experience of getting healthcare in a timely, efficient way. Taken together, these reviews paint a picture of a health care community that many people rely on and value - while also revealing real opportunities for improvement.

A thread of exceptionally positive experiences runs through several sections of the feedback. Paul Wyman stands out as a standout clinician for many patients, described as "awesome" and "very detailed" in his approach as they established care. Other physicians are likewise praised; Dr. Mullis is repeatedly cited as "great," with a staff that is "helpful and friendly" in the same breath. Gina Collins NP is highlighted by families who feel heard and well cared for, noting that she is not only capable with adult patients but attentive to children as well. The care environment created by these clinicians is often described as compassionate, thorough, and patient-centered. For some families, the consistency and accessibility of this care have become a backbone of their health management, with remarks like a patient driving 45 minutes because they trust the doctors and the team they find there, and feeling reassured by the care they receive from Gina Collins and her colleagues.

But along with these strengths, many reviewers recount significant frustrations that can undermine the care experience. The most consistently cited issue is the wait. Several patients recall waiting in the lobby for long periods - first an extended wait in the waiting room, then another stretch in a back room - before leaving in frustration. One account specifically describes a 45-minute wait, followed by another 30 minutes behind the door, culminating in the decision to walk out. Others describe chronic difficulties with getting through on the phone, or with after-hours lines that remain open or unresponsive, leading to delays in scheduling, refills, and urgent communication. The sense conveyed is that while the clinicians can deliver excellent care, the administrative side can feel overwhelmed, under-resourced, or poorly coordinated, with patients feeling stuck in a bottleneck that interrupts their care.

Medication management and communication are another area of concern in multiple reviews. One patient describes inconsistent follow-through on prescriptions, noting that the doctor or nurse sent orders that did not reach the pharmacy, necessitating follow-up that should be straightforward. The frustration is magnified by weekend timing - reports of delays and the need to wait until a new business day to resolve the issue after a Friday is particularly challenging. Such stories underscore a broader worry among patients: when a clinician's orders don't transfer smoothly to the pharmacy, it disrupts treatment and undermines trust. Refill requests, in particular, are described as stalling or going unanswered, with patients spending long holds on the phone awaiting assistance.

The mental health dimension of CFMC emerges as a powerful counterpoint to the challenges described above. A patient who identifies as a childhood trauma survivor shares a deeply positive experience with CFMC's mental health services. Matched with therapist Crystal Nelson, the patient describes a difficult but transformative EMDR process, noting increased sleep, reduced hyper-vigilance, and a renewed sense of hope and rest. The narrative emphasizes the accessibility of thoughtful, effective therapy for low-income individuals, praising CFMC for offering services that genuinely change daily life. The gratitude here is not just for symptom relief but for restoration - restful nights, more balanced days, and the sense that healing is possible within a publicly funded system.

Staff and front-office experiences recur as a bright spot in these narratives. Several reviewers cite specific frontline personnel who go above and beyond, such as Sonya, who consistently provides "amazing customer service," and other team members like Millie, Allison, and Katie in the urgent care setting. The warmth, professionalism, and efficiency of the front desk and support teams - along with the willingness of nurses and providers to follow up and stay engaged with patient concerns - are repeatedly highlighted as essential to the overall relationship patients feel with the clinic. When the cadence of visits goes well, patients describe a sense of trust that makes the hours spent in the clinic feel worthwhile and reassuring.

There is also a sense of loyalty and continuity that runs through reviews spanning many years. Some patients have more than two decades of experience with CFMC, describing generations of care in the same family and praising longtime doctors who have become trusted figures in their health journeys. The narrative around compassionate, capable care is strong when it comes to enduring providers, with stories of mothers and children receiving attentive, consistent treatment from clinicians who recognize them and remember their histories. Yet even among these loyal patients, there are questions about shifts in staffing - such as the absence of a familiar doctor like Dr. Browning and the sense that replacements or new team members may not yet have earned the same level of comfort and confidence.

Taken together, these patient voices reveal an institution that can deliver exceptional, life-changing care when clinicians have time, clarity, and cooperative support from the administrative side. The strongest testimonies celebrate clinicians who listen deeply, explain clearly, and advocate for patients, along with a mental health program that provides accessible, effective therapy for those who need it most. At the same time, the repeated notes about long waits, inconsistent phone responsiveness, and gaps in medication coordination point to real, addressable weaknesses in the coordination between clinical excellence and operational efficiency. For many patients, the promise of CFMC is clear: high-quality medicine and compassionate care, delivered by a team that genuinely wants the best for its patients. The challenge is to translate that promise into a consistently smooth experience that matches the caliber of care patients already recognize in their clinicians.

This area of Yanceyville, North Carolina is a convenient and diverse community with a variety of amenities nearby. Within a 10-15 mile radius, seniors have access to popular dining options such as Little Caesars Pizza, Roma Italian Restaurant, and McDonald's. There are also several parks for outdoor recreation including Grove Park and Green Street Park. For spiritual needs, there are numerous places of worship such as Disciples of Christ Holiness Church and Shiloh Baptist Church. In terms of healthcare services, there are pharmacies like CVS Pharmacy and medical facilities like Sovah Health hospital available in close proximity. Additionally, there are cafes like Crema & Vine for a relaxed atmosphere to enjoy coffee or tea. Overall, this area offers a balanced mix of amenities that cater to the needs and interests of seniors looking for a comfortable living environment in Yanceyville.

Restaurants

• Little Caesars Pizza (10 miles)
• Roma Italian Restaurant (10 miles)
• McDonald's (11.5 miles)
• Hardee's (11.6 miles)
• Ballad Brewing (12 miles)
• Mucho Taqueria (12 miles)
• V-C Restaurant (12.1 miles)

Parks

• Grove Park (10.5 miles)
• Green Street Park (11.8 miles)
• Camilla Williams Park (12.7 miles)

Places of Worship

• Disciples of Christ Holiness Church (11 miles)
• Shiloh Baptist Church (11.1 miles)
• Book Of Psalms Worship Center (11.2 miles)
• New Life Christian Center (11.2 miles)
• Trinity Baptist Church (11.6 miles)
• Christian Fellowship (11.7 miles)
• Mt Vernon United Methodist Church (11.8 miles)

Pharmacies

• CVS Pharmacy (11.6 miles)
• Modern Pharmacy (11.7 miles)
• Kare Pharmacy (12.6 miles)
• CVS Pharmacy (12.6 miles)
• Kare Pharmacy (13.1 miles)
• Commonwealth Pharmacy (14.6 miles)

Physicians

• DRMC Internal Medicine and Family Medicine Residency Program (11.7 miles)
• Memorial Family Care (11.8 miles)
• Danville Gastroenterology Center (11.8 miles)
• Memorial Family Care : Rajendra Trivedi, MD (11.8 miles)
• Danville Urologic Clinic (11.9 miles)
• Southside Urology & Nephrology (11.9 miles)
• Danville Neurology Associates (11.9 miles)

Hospitals

• Sovah Health (11.8 miles)
• Gateway Health Alliance (12.2 miles)
• Pineyforest Health Care (13.6 miles)
• Roman Eagle Nursing Home (14.4 miles)

Cafes

• Crema & Vine (11.9 miles)
• Links Coffee House Cafe (12.2 miles)

Theaters

• Danville Stadium Cinemas 12 (12.5 miles)