Maxim Healthcare Services

Pros

• The Maxim Wilmington office is professional yet warm, and Maxim is highly recommended for their care.
• Maxim has the most courteous and friendly staff who treat clients like family.
• Maxim provides the best backup and personalized support.
• Maxim's recruiters respond in a timely and very helpful manner.
• Maxim is a good place to work; they care about their employees.
• Office personnel treat clients with respect and kindness.
• Maxim is a wonderful company that truly cares at its core.
• Carol Tutherow is a top-notch nurse and an asset to the organization, always smiling and making patients feel cared for.
• The Maxim team treats people like family.
• The office provides great customer service, and staff are involved in their work and believe in what they do.

Cons

• One reviewer called the business disgusting and said they would not let Maxim care for their loved ones, alleging dirty tampons and trash on the floor.
• Several reviewers say Maxim has let them down many times, citing nurse turnover, lateness, and staffing gaps (e.g., a nurse leaving three months in advance; a nurse arriving 21 minutes late with no communication; the next nurse available only two days every other week; a nurse wanting 40+ hours per week that billing wouldn't allow).
• A reviewer noted that the last nurse sent asked which syringe to use for meds and whether the child could walk after five hours in the home.
• A reviewer expressed frustration about an email sent in January 2021 about a policy change that had not been communicated earlier, suggesting poor communication.

Review

Maxim Healthcare Services evokes a wide range of experiences from those who work with or rely on its services. Across the reviews, the Wilmington and Jacksonville offices are repeatedly described as places where care and compassion can shine through, even as some encounters reveal systemic snags. The threads that run through most of the positive feedback emphasize genuine warmth, professional standards, and the feeling that families are supported during difficult times. At the same time, a number of reviews point to scheduling glitches, communication gaps, and occasional missteps that have left patients and their families frustrated. Taken together, the stories paint a picture of a company with strong heart and solid intentions, but with operational challenges that can impact day-to-day reliability.

A recurring theme is the impact of a responsive, helpful recruiter on the client experience. In particular, Alec Sampson is praised for going above and beyond to assist his clients, a sentiment echoed by several reviewers who note that Maxim recruiters and staff respond promptly and with genuine care. This attentiveness helps families feel reassured when welcoming a nurse into their home. Many reviews highlight the overall professionalism couched in a warm, supportive demeanor - a combination that makes families feel understood and cared for. The sense that Maxim treats clients "like family" appears time and again, with comments describing staff as courteous, kind, and eager to find the right match for each patient. Individuals such as Carol Tutherow and Kay C Carr are singled out in positive terms, described as competent, compassionate professionals who contribute to the organization's reputation for high-quality nursing support and patient-centered service.

For families navigating the realities of in-home care, several testimonials speak to the peace of mind that comes with Maxim's services. One reviewer notes that Maxim helps their adult son with special needs live a fulfilling life, underscoring the positive emotional and practical impact of having reliable, caring staff in the home. The sentiment that the office staff are respectful and easy to work with - coupled with the claim that Maxim's team can deliver "expert care" for patients - appears across multiple accounts. The overarching message from these reviews is that when care is well-matched and communication is smooth, Maxim can be a trusted partner for families who need in-home nursing and related supports.

Employee perspectives add another layer to the picture. Several reviewers describe Maxim as a good place to work, emphasizing that the organization cares about its staff and treats them with respect. Observations about cohesive offices, helpful supervisors, and reliable credentialing and training support the idea that Maxim invests in its workforce. The sense of teamwork and supportive leadership is highlighted by comments about scheduling, credential tracking, and the willingness of office personnel to offer guidance during transitions to new requirements. In short, for employees, the workplace culture appears to be one of respect, steady communication, and a constructive environment for ongoing professional development.

Of course, not all experiences align with the most positive themes. A substantial portion of the feedback addresses inconsistency and logistical challenges that can undermine even well-meaning efforts. A reviewer describes a pattern of unreliability - nurses who leave with advance notice, others who run late without communication, and shifts that do not align with family needs or billing constraints. One family recounts a sequence of missed back-up options, a late nurse arriving 21 minutes late, and a pattern of scheduling that limits hours or requires abrupt accommodations. There are also concerns about staff who are unfamiliar with specific medical tasks, such as questions about syringes for medications or the ability of a patient to walk after hours of care. These experiences underscore a critical lesson: even when the intent and the people are strong, reliable scheduling, clear communication, and appropriate matching are essential to sustaining trust.

Intermixed with these critiques are moments that reveal how deeply the company's processes can affect people's lives. A notable example involves how communications about policy changes were handled. An email that appeared to promise a change in December but arrived in January caused confusion and prompted a reaction that someone later acknowledged as unnecessary and impulsive. The responder explained that the message was the result of a staged change and offered reassurance that the correct timelines had been clarified afterward. This episode illustrates the broader tension between operational changes and frontline clarity, especially for individuals who may already feel overwhelmed by technology or new requirements. Reviewers who needed time to adapt appreciated the patient, instructional approach offered by office staff, and the recognition that learning curves can be part of changing healthcare routines.

Overall, the collection of reviews paints a nuanced portrait of Maxim Healthcare Services. The company is praised for its compassionate care philosophy, attentive recruiters, and a culture that values employees and patients alike. Positive anecdotes emphasize the comfort of having a trusted care team in the home and the confidence that comes from a caregiver who feels like part of the family. Yet the experiences also reveal real challenges in consistency, scheduling reliability, and communication - areas that, when improved, could elevate the customer experience from satisfactory to outstanding. For potential clients or staff weighing Maxim, the message is clear: the people and the purpose are strong, but dependable operations and transparent communication are essential to translating good intentions into consistently good outcomes.

This part of Wilmington, North Carolina, offers a variety of amenities and services that cater to seniors. With several physicians, pharmacies, and hospitals nearby, residents can easily access healthcare when needed. There are also plenty of restaurants and cafes for dining out or grabbing a quick bite to eat. For entertainment, there are theaters within a short drive for enjoying movies. Additionally, the parks in the area provide opportunities for outdoor recreation and relaxation. The Wilmington International Airport is conveniently located for those who may need to travel frequently. Places of worship are also available for spiritual fulfillment. Overall, this part of Wilmington provides a well-rounded community with essential services and recreational options for seniors to enjoy their retirement years.

Physicians

• New Hanover Medical Group (0.4 miles)
• Wilmington Eye - Medical Center Drive (0.7 miles)
• Wilmington Endocrinology (0.9 miles)
• Tinsley, Ellis, A, Jr, MD (0.9 miles)
• Coastal Neurosurgical Associates (1.3 miles)
• New Hanover Medical Group (4.6 miles)
• Cape Fear Eye Institute OD PA (4.9 miles)

Restaurants

• Burger King (0.4 miles)
• Henry's Restaurant (1.2 miles)
• Walk-On's Sports Bistreaux - Wilmington Restaurant (1.4 miles)
• Elijah's Restaurant (2.2 miles)
• Double Happiness Restaurant (2.2 miles)
• New Anthem Beer P (2.3 miles)
• Tarantelli's (2.3 miles)

Pharmacies

• Seashore Discount Drugs (0.9 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (2.9 miles)
• Epic Pharmacies (4.4 miles)
• Walmart Pharmacy (4.5 miles)
• CVS Pharmacy (4.7 miles)
• Walgreens (4.9 miles)

Theaters

• The Pointe 14 at Barclay (1.9 miles)
• Surf Cinemas (19.3 miles)

Cafes

• Port City Java (2.2 miles)
• Bespoke Coffee & Dry Goods (2.4 miles)
• Starbucks (3.6 miles)
• Cafe Koa (20.5 miles)

Parks

• Hugh MacRae Park (2.2 miles)
• Brunswick River Park (3.4 miles)
• Leland Westgate Park (5.1 miles)
• Annsdale Park (5.9 miles)
• Oak Island Park (23.1 miles)

Transportation

• Wilmington International Airport (ILM) (4.2 miles)
• American Airlines (4.2 miles)

Hospitals

• Brunswick Novant Medical Center (18.2 miles)

Places of Worship

• Sacred Heart Catholic Church (18.9 miles)
• Ocean View United Methodist Church (22.4 miles)