Maxim Healthcare Services in Wilmington, NC

Pros

• Alec Sampson provides very helpful, above-and-beyond service to clients.
• Maxim Healthcare Services is professional yet warm, with caring staff from start to finish.
• The Maxim staff are courteous and friendly, treating clients like family.
• Maxim offers the best back-up and personalized support.
• Maxim's recruiters provide timely and helpful responses.
• The Maxim office staff are patient and supportive, helping clients transition with new requirements.
• Maxim is a great place to work that cares about its employees.
• Maxim staff are respectful, kind, and dedicated to helping clients.
• The Maxim team treats people like family and truly cares about clients’ needs.

Cons

• The business is disgusting.
• There is no way they would let Maxim care for their loved ones.
• Maxim left dirty tampons and trash on the floor.
• Maxim has let them down multiple times, with nurses leaving and repeated scheduling issues.
• A nurse arrived 21 minutes late with no communication, another could only work two days every other week, and a third wanted 40+ hours a week due to billing.
• A nurse asked what syringe to use for meds and if the child could walk after five hours in the home.
• There was poor communication about changes and dates, causing confusion.

Review

Maxim Healthcare Services in Wilmington, NC is best suited for families seeking in-home nursing and personal care that emphasizes a warm, family-like approach and careful caregiver matching. The reviews consistently highlight a culture of genuine care, with staff who strive to make the caregiving experience as comfortable as possible for both the patient and the family. This is especially true for families navigating complex needs, including adults with special needs and IDD-focused support, where the value lies in caregivers who can integrate into the home environment, understand individual routines, and maintain continuity of care through a dedicated point of contact in the local office.

Those who may want alternatives are clear from the most challenging feedback: reliability and consistency matter as much as compassion. For families that cannot tolerate frequent nurse turnover, scheduling gaps, or late arrivals, other providers with steadier staffing rosters or a more rigidly managed schedule may be preferable. Several reviews point to instances where a nurse left with short notice, or where multiple shifts in a row were difficult to cover, underscoring that while the care ethos can be exceptional, the operational side does not always meet the same degree of reliability. In short, if predictability and uninterrupted coverage are non-negotiable, explore other options or insist on a robust, written staffing plan upfront.

On balance, the core strengths of Maxim offset many of the common caregiving headaches. The personnel are described as courteous, professional, and genuinely caring, staff who treat families with respect and aim to match the patient with a caregiver who shares similar needs, routines, and interests. The ability to lean on the office for back-up support and personalized planning is repeatedly praised, and the commitment to matching the right nurse to the right case is a defining advantage. Families also note that the office team is proactive, communicative, and attentive to changes in care requirements, which translates into smoother daily operations when the system is functioning well. When these strengths align with a family’s expectations, the experience can be notably positive.

Yet the reviews cannot be sugarcoated. Inconsistent staffing and gaps in coverage surface as the primary friction, with stories of nurses arriving late, shifting hours, or being unavailable for extended periods. The most troubling anecdotes include questions about a nurse’s professional preparedness, such as medication administration and appropriate medical equipment use, as well as a stark lapse in basic home cleanliness by a caregiver in one instance. These red flags remind prospective clients that, despite a compassionate culture and strong office support, the day-to-day reliability of personnel and the accuracy of clinical care are not guaranteed and must be actively managed through clear expectations and continuous oversight.

For a family weighing Maxim versus alternatives, the decision rests on how much weight is given to the relational quality of care versus the certainty of coverage. If a high-touch, responsive partner is paramount and there is willingness to actively monitor schedules, advocate for timely communication, and demand consistent nurse assignments, Maxim offers a compelling value. If, however, the priority is unwavering punctuality, steadfast caregiver availability, and fully tested clinical proficiency in a highly predictable pattern, it may be prudent to audition alternative providers or pursue a more structured care plan with a dedicated supervisor who guarantees coverage.

Practical next steps include requesting a clear care plan and caregiver matching protocol, and asking for a named care manager who will supervise the case and coordinate replacements when needed. Verify the availability of a reliable back-up roster, and insist on a written schedule cadence with explicit expectations for punctuality and med administration competencies. Seek references from families with similar needs and ask for concrete examples of how issues were resolved and how communication was maintained during transitions. With these checks in place, Maxim’s strengths, its compassionate, client-centered philosophy and strong local office culture, can translate into consistently positive outcomes for Wilmington households seeking in-home care.

This part of Wilmington, North Carolina, offers a variety of amenities and services that cater to seniors. With several physicians, pharmacies, and hospitals nearby, residents can easily access healthcare when needed. There are also plenty of restaurants and cafes for dining out or grabbing a quick bite to eat. For entertainment, there are theaters within a short drive for enjoying movies. Additionally, the parks in the area provide opportunities for outdoor recreation and relaxation. The Wilmington International Airport is conveniently located for those who may need to travel frequently. Places of worship are also available for spiritual fulfillment. Overall, this part of Wilmington provides a well-rounded community with essential services and recreational options for seniors to enjoy their retirement years.

Physicians

• New Hanover Medical Group (0.4 miles)
• Wilmington Eye - Medical Center Drive (0.7 miles)
• Wilmington Endocrinology (0.9 miles)
• Tinsley, Ellis, A, Jr, MD (0.9 miles)
• Coastal Neurosurgical Associates (1.3 miles)
• New Hanover Medical Group (4.6 miles)
• Cape Fear Eye Institute OD PA (4.9 miles)

Restaurants

• Burger King (0.4 miles)
• Henry's Restaurant (1.2 miles)
• Walk-On's Sports Bistreaux - Wilmington Restaurant (1.4 miles)
• Elijah's Restaurant (2.2 miles)
• Double Happiness Restaurant (2.2 miles)
• New Anthem Beer P (2.3 miles)
• Tarantelli's (2.3 miles)

Pharmacies

• Seashore Discount Drugs (0.9 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (2.9 miles)
• Epic Pharmacies (4.4 miles)
• Walmart Pharmacy (4.5 miles)
• CVS Pharmacy (4.7 miles)
• Walgreens (4.9 miles)

Theaters

• The Pointe 14 at Barclay (1.9 miles)
• Surf Cinemas (19.3 miles)

Cafes

• Port City Java (2.2 miles)
• Bespoke Coffee & Dry Goods (2.4 miles)
• Starbucks (3.6 miles)
• Cafe Koa (20.5 miles)

Parks

• Hugh MacRae Park (2.2 miles)
• Brunswick River Park (3.4 miles)
• Leland Westgate Park (5.1 miles)
• Annsdale Park (5.9 miles)
• Oak Island Park (23.1 miles)

Transportation

• Wilmington International Airport (ILM) (4.2 miles)
• American Airlines (4.2 miles)

Hospitals

• Brunswick Novant Medical Center (18.2 miles)

Places of Worship

• Sacred Heart Catholic Church (18.9 miles)
• Ocean View United Methodist Church (22.4 miles)