Cypress Pointe Rehabilitation Center in Wilmington, NC
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2006 South 16Th Street, Wilmington, NC 28401
For more information about senior living options: (844) 490-3973
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The Cypress Pointe staff are consistently caring and attentive, making residents feel valued and comfortable. The rehabilitation department is excellent, with therapists who help patients recover and regain confidence to go home. The facility feels like home thanks to welcoming staff, cheerful greetings, and a warm environment. The center is clean and well-maintained, contributing to a positive experience for residents and visitors. Dr. Williams and his team make rounds each morning, demonstrating thorough medical care. Rhonda is amazing and dedicated to ensuring residents are cared for and kept smiling. The therapy team, including Jon, Nate, and Doug, is praised for helping residents regain mobility and independence. The staff are friendly, respectful, and treat residents like family, often going above and beyond to anticipate needs. The dining and activities programs are enjoyable and supportive of residents' well-being. The communication with families is strong and informative, with updates on needs and treatment plans. Several reviewers call Cypress Pointe a hidden jewel and praise its warmth and care. Many residents have experienced meaningful improvements in independence and quality of life thanks to the staff and therapies.
The facility is dirty and smells bad. The patient care was not good. The aides were unfriendly and bothered when residents asked for help. The rooms are filthy, with dirty washcloths left on the floor for days. The facility is severely understaffed; there is only one nurse per hall for over 20 patients. The call bells beep non-stop and residents cannot sleep. The building is infested with roaches and has a strong urine odor. Management is uncaring and unprofessional, contributing to poor morale and poor patient experiences. There are reports of belongings going missing and theft.Cypress Pointe Rehabilitation Center is best suited for families prioritizing short-term, therapy-driven rehabilitation where visible daily engagement from therapists, nurses, and aides is valued and where a homey, caregiver-focused atmosphere can help a loved one rebuild independence. The center's strongest appeal lies in a robust rehabilitation program: dedicated PT/OT, frequent check-ins, and a sense that the clinical team genuinely pushes to restore function. For residents who respond to a focused rehab environment, and for families who are able to stay actively involved in care planning and progress, Cypress Pointe can deliver meaningful gains, sometimes short of perfection but with tangible mobility improvements and a pathway back home.
That said, several families should seriously consider alternatives before choosing Cypress Pointe. The reviews show persistent concerns about cleanliness and maintenance, with smells, dirty patient areas, and even vermin cited by some families. Staffing levels and reliability of care are repeatedly called into question, including long call-bell response times and inconsistent bedside help. Billing practices and Medicaid-related confusion appear in multiple accounts, along with reports of discharge delays or unclear communication about patient status. For anyone seeking a facility with consistently spotless infrastructure, rock-solid administrative transparency, and 24/7 medical oversight with minimal friction, Cypress Pointe may not meet those expectations.
On the benefits side, the rehab-focused units and the therapy staff stand out as the core strength. Several families describe therapists who are patient, capable, and motivational, delivering aggressive, goal-oriented rehab that translates into real progress - patients walking again, balances improving, and regained independence that allows discharge to home or a less intensive setting. The broader nursing and support teams frequently receive praise for warmth and attentiveness, especially when the center's operations run smoothly and staff avoid burnout. Where the patient and family can substantively engage with the care plan and the therapy schedule, Cypress Pointe can feel like a cohesive team working toward a clear objective: rehab success and safe return home.
The main cons, however, carry enough weight to offset the positives for many families. Reports of dirty rooms, odors, roaches, and general cleanliness concerns strike at basic comfort and dignity. In several anecdotes, call bells go unanswered for extended periods, and some residents experience delays in assistance or in being moved to therapy or appropriate care areas. Administrative shortcomings - difficulty reaching the right person, inconsistent discharge planning, and occasional billing disputes - create a sense that risk management and communication are uneven. There are also heartbreaking notes about falls, private moments of neglect, or lax oversight that undermine trust. Taken together, these chronic issues carve out a substantial downside for anyone who cannot tolerate ongoing vigilance and advocacy.
The crucial question is whether Cypress Pointe's professional rehabilitation strengths can offset the significant operational and safety concerns. For a patient whose primary need is focused, high-quality rehab, with family members prepared to monitor care, press for timely responses, and verify treatment plans and dosing, the upside can be compelling. The facility's rehab staff has earned praise for effectiveness and for fostering progress - stories of patients gaining independence, regaining mobility, and finishing therapy with a plan for home safety are frequent counterpoints to the negative reports. In this light, Cypress Pointe serves as a serious option when rehab is the primary objective and when there is confidence in proactive family involvement and oversight.
The bottom line is practical and decisive. Cypress Pointe Rehabilitation Center can be a strong choice for short-term, goal-driven rehab where therapy excellence is the priority and where caregivers are prepared to advocate, monitor, and participate in daily care decisions. It is less suitable for families seeking pristine environment, frictionless administration, and unwavering cleanliness and safety. Prospective families should plan a rigorous due diligence: tour multiple times, speak with the rehab and nursing leaders, review the current staffing patterns, request to observe therapy sessions, and verify that discharge planning is concrete and timely. If these checks pass and the emphasis remains on proven rehab potential, Cypress Pointe offers a credible pathway back to independence - provided the realities of staffing and facility upkeep are actively managed.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Wilmington International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Cypress Pointe Rehabilitation Center in Wilmington, NC is a vibrant assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The community features a beauty salon, allowing residents to pamper themselves without leaving the premises. With cable or satellite TV available in each room, residents can relax and enjoy their favorite shows or movies. Community operated transportation ensures that residents have easy access to nearby destinations.
The computer center provides opportunities for residents to stay connected with loved ones through technology. The dining room offers restaurant-style dining, allowing residents to enjoy delicious meals prepared by the professional culinary team. For those who prefer more privacy, fully furnished rooms with private bathrooms and kitchenettes are available.
Cypress Pointe Rehabilitation Center places great emphasis on wellness and offers a fitness room and wellness center where residents can engage in exercise programs tailored to their needs. The gaming room provides entertainment and social interaction opportunities for residents.
With move-in coordination and housekeeping services, Cypress Pointe Rehabilitation Center aims to make the transition to assisted living as smooth as possible. Outdoor spaces including gardens provide tranquility and a place for residents to enjoy fresh air.
Care services provided include 24-hour call system, supervision, assistance with daily activities such as bathing, dressing, and transfers, medication management, diabetes diet support, meal preparation and service, and special dietary restrictions are accommodated.
Residents can indulge in various activities such as concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities catered to individual interests. In addition to the numerous amenities within the community, Cypress Pointe Rehabilitation Center also benefits from its convenient location with cafes, parks, pharmacies, physicians' offices and restaurants all nearby.
Overall Cypress Pointe Rehabilitation Center strives to create an inclusive environment where seniors can receive personalized care and support while maintaining an active lifestyle surrounded by helpful staff members dedicated to their well-being.
Cypress Pointe Rehabilitation Center is located at 2006 South 16Th Street, Wilmington, NC 28401 in Pender County, North Carolina
Cypress Pointe Rehabilitation Center on seniors.fyi includes 8 photos including images showing dining, interior, lighting, healthcare, outdoor, landscaping, trees, kitchen, and more.
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Interior
Decor
Building
Trees
Kitchen
Outdoor
Exercise Equipment
Healthcare
