Cypress Pointe Rehabilitation Center

Pros

• The physical therapy that the father received at Cypress Pointe Rehabilitation Center was excellent.
• Two members of the staff were very good and provided quality care.
• The food served at the facility was considered pretty good.
• The doctor who provided oxygen to the wife made a positive impact on her condition.
• The antidepressants prescribed by another staff member helped the wife significantly.
• Medicare covered the costs of care, making it accessible for short-term rehabilitation.

Cons

• The staff at Cypress Pointe Rehabilitation Center gave up on the patient's leg issues and failed to provide adequate care.
• The reviewer never witnessed any meaningful interaction between staff and patients during their visits.
• There were complaints about patients being neglected, with some not knowing where they were.
• The director's response when the reviewer planned to take their wife home was dismissive and unhelpful.
• The dietary needs of the patient were ignored, leading to an inappropriate pureed diet that was unappetizing and uneaten.
• Other staff members were criticized for their lack of effectiveness, while only a couple stood out as good caregivers.
• The patient's father frequently expressed dissatisfaction with his treatment, including feelings of being manhandled by the staff.
• Concerns about safety were raised due to multiple falls experienced by the father's care during his stay.
• The facility itself was described as older and less appealing compared to other rehabilitation centers.

Review

Cypress Pointe Rehabilitation Center: A Mixed Bag of Experiences

Cypress Pointe Rehabilitation Center has received a variety of reviews from families and patients, painting a picture of contrasting experiences that range from disheartening to commendable. For some, the care provided was insufficient, while others found certain aspects worthy of praise. The duality in these accounts emphasizes the complexity of rehabilitation services and the importance of individual staff members in patient outcomes.

One particularly concerning review highlights a family's distressing experience with their loved one’s care. The reviewer described their wife's time at Cypress Pointe as "one of the worst experiences" they had endured. Struggling with mobility issues, their wife received minimal support; it seemed as though the staff had given up on helping her regain any function in her legs. Despite daily visits and vigilance from the family member, there was little evidence that healthcare staff were actively engaged in patient care for anyone they observed. Patients appeared neglected, with many seemingly unaware of their surroundings. While two staff members stood out positively, the remainder left much to be desired, including interactions with management that were described as unhelpful and dismissive.

The distress escalated when this reviewer decided to take their wife home. In response, the director warned them about their capacity to provide proper care outside the facility. Despite such warnings being alarming, they felt compelled to prioritize their wife’s well-being above all else and made the decision to leave regardless of what was said. Additionally, there were issues regarding dietary restrictions; although their wife required a customized diet, she was placed on a completely pureed one instead—a point that raised serious concerns about adherence to medical recommendations.

In contrast, another family shared an account regarding a different patient—this time it was the father who underwent rehabilitation at Cypress Pointe. Although they expressed dissatisfaction with various facets of his care and noted how much nicer another facility looked aesthetically, they praised the quality of physical therapy he received during his stay. However, safety remained an issue as he experienced multiple falls while in bed due to inadequate preventive measures by nursing staff. This prompted him to voice discomfort regarding how he was handled during care sessions—a sentiment that underscored shortcomings in training or attentiveness within parts of the team.

Food quality at Cypress Pointe emerged as a relatively positive aspect across both reviews. Although opinions varied on other elements of care provided, it seems that meals prepared for patients met expectations given that one review mentioned them being "pretty good." Moreover, financial assistance through Medicare facilitated short-term recuperation for patients like this reviewer’s father—alleviating some concerns related to costs typically associated with rehabilitation facilities.

Despite significant flaws highlighted by both reviewers concerning immediate patient attention and standards in personal treatment provided by non-rehabilitative staff members—especially concerning communication and respect—one recurring theme pointed toward positive rehabilitative outcomes through dedicated therapy professionals present at Cypress Pointe Rehabilitation Center. This dichotomy illustrates an inherent challenge faced by rehab facilities: while clinical excellence can exist within pockets of responsibility amongst caregivers such as physical therapists or doctors who administer essential medical treatments like oxygen, overall quality varies significantly based on staffing dynamics and establishment protocols.

Ultimately, these reviews suggest that potential patients or families should conduct thorough research into any rehabilitation facility before making decisions about where their loved ones will receive care. It is crucial not only to focus on overall aesthetics but also take note of individual experiences relayed by previous residents or family members involved in those patients' recovery processes—which may ultimately reveal both significant concerns needing urgent attention alongside valuable components deserving merit recognition within an evolving healthcare landscape shaped around improving rehabilitative methodologies.

Physicians

• New Hanover Medical Group (0.2 miles)
• Wilmington Eye - Medical Center Drive (0.8 miles)
• Wilmington Endocrinology (1.1 miles)
• Tinsley, Ellis, A, Jr, MD (1.1 miles)
• Coastal Neurosurgical Associates (1.4 miles)
• New Hanover Medical Group (4.7 miles)
• Cape Fear Eye Institute OD PA (5.1 miles)

Restaurants

• Burger King (0.3 miles)
• Henry's Restaurant (1.4 miles)
• Walk-On's Sports Bistreaux - Wilmington Restaurant (1.4 miles)
• Elijah's Restaurant (2 miles)
• New Anthem Beer P (2.1 miles)
• Tarantelli's (2.1 miles)
• Double Happiness Restaurant (2.2 miles)

Pharmacies

• Seashore Discount Drugs (0.9 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.1 miles)
• Epic Pharmacies (4.3 miles)
• CVS Pharmacy (4.6 miles)
• Walmart Pharmacy (4.6 miles)
• Walgreens (4.8 miles)

Cafes

• Port City Java (2 miles)
• Bespoke Coffee & Dry Goods (2.2 miles)
• Starbucks (3.6 miles)
• Cafe Koa (20.6 miles)

Theaters

• The Pointe 14 at Barclay (2.1 miles)
• Surf Cinemas (19.4 miles)

Parks

• Hugh MacRae Park (2.2 miles)
• Brunswick River Park (3.3 miles)
• Leland Westgate Park (5.1 miles)
• Annsdale Park (5.9 miles)
• Oak Island Park (23.2 miles)

Transportation

• Wilmington International Airport (ILM) (4.1 miles)
• American Airlines (4.1 miles)

Hospitals

• Brunswick Novant Medical Center (18.3 miles)

Places of Worship

• Sacred Heart Catholic Church (19 miles)
• Ocean View United Methodist Church (22.5 miles)