1902 Ora Drive, Statesville, NC 28625
For more information about senior living options: (844) 490-3973
The staff are great, very personable, and take great care of residents. They help in any way possible. The director's philosophy of care and extensive healthcare history are impressive. The administrative staff are responsive to residents' questions and concerns. The facility is in transition and, in the reviewer's view, for the better. Residents express gratitude to Aurora.
The owners of the company are withholding funds that belong to a resident. The care of the residents is way below standards. The facility smells like urine and is dirty. About 90 percent of the staff are described as unproductive and unprofessional. The third shift steals from residents while they are asleep. Residents' clothes and bedding are frequently lost and not washed when needed. Residents are often left unattended or without timely assistance, risking harm. The facility is described as horrible and not deserving of even a single star. Staff sometimes give out medications without knowing what they are for.Mill Creek Manor is portrayed by its residents as a facility very much in transition, with a mix of hopeful impressions and deep, painful concerns that surface in almost every encounter. One long-standing resident, 77 years old, describes her stay as a 60-day chapter following a hip fracture and a sequence of hospitalizations, rehab, and SNF care before arriving at Mill Creek Manor (formerly Aurora). She brings with her a wealth of nursing and clinic-management experience from San Francisco, offering a grounded perspective on what good care can look like. Her early impression of the leadership - particularly the director, Diann Matthews, who spent almost an hour interviewing her and sharing a philosophy of care - left a lasting positive note about leadership with substantial health care experience. She emphasizes that, while she cannot speak to the entire corporate structure or all regulatory intricacies, the administrative staff have generally been responsive to questions and concerns. In her view, the facility is "in transition" and, in her estimation, trending toward improvement.
Yet the same voice soon diverges into a warning about the practical realities that residents must endure on a daily basis. She cautions readers not to expect every phone call to be answered promptly, describing phone access as a chronic frustration. This sentiment is paired with a harsher, more specific accusation: the owners of the company allegedly withhold funds belonging to a resident, a claim she frames as dishonest and potentially illegal, suggesting misappropriation of funds and warning that she would pursue legal action to address what she calls a "right this wrong" situation. The speaker acknowledges the complexity of the facility's ownership and regulatory environment but insists that such financial concerns threaten a resident's stability, including the possibility of transfer to another facility.
Positive notes do appear alongside the criticisms. There is affirmation of "great staff" who are described as personable and willing to help in any way possible, with thanks directed at Aurora for the care provided to her grandmother. This suggests that, within the same building, experiences can range from commendable personal attention to systemic failures, depending on who is providing care and under what circumstances. The juxtaposition is telling: hope and appreciation exist, but they are tempered by widespread concerns about the overall standards of care.
The negative feedback from multiple voices runs deep and frequent. One resident paints a bleak picture of care standards, calling the facility's care "way below standards" and labeling much of the staff as unproductive and unprofessional. They describe a pervasive odor of urine upon entry, a claim that the care seen as "slop" rather than proper nourishment, and a policy of allowing special-needs residents to roam the courtyard without supervision. Allegations extend to the third shift, which is described as stealing from residents while they sleep, aging bed linens, and clothes that do not get washed as needed. The reviewer emphasizes a lack of basic housekeeping and oversight, portraying a place where daily life is marred by neglect and disorganization.
Another set of reviews crescendos into a personal nightmare narrative. One former resident recounts a day-to-day reality of not being able to call for help, a dangerous van for transportation with insecure seat belts, and the feeling that assistance was not forthcoming even in urgent moments. She describes being charged after giving notice to move out and notes that basic personal items and toiletries must be paid for out of residents' limited funds, despite the facility's stated responsibilities. The tone is uncompromising: these experiences left her feeling vulnerable and unfairly treated, with a sense that the facility was more concerned with administrative formalities than with residents' immediate safety and comfort.
The most devastating accounts center on severe lived experiences that include neglect, distress, and even loss. A family member recounts a beloved aunt's death while under the facility's care, detailing bed sores, multiple infections, a uti with blood in the urine, and a perception that her aunt was left unattended and allowed to deteriorate. This account also describes a troubling chain of events: the aunt fell, developed an infection after surgery, and was diagnosed with MRSA, while the medical staff allegedly did not administer necessary medications. The family arrived to find belongings missing and clothes stained with waste, a scene that left them outraged and convinced that the facility's care was dangerously inadequate. The language used is raw and heartbreakingly specific, underscoring a belief that the facility's failures had fatal consequences.
Beyond these tragic narratives, there are numerous other comments about routine cleanliness and dignity. Several residents allege ongoing issues with clean linens and clothing, lost belongings, bed bugs, and a lack of personal hygiene care - residents not being bathed regularly, with the impression that staff passively allowed a decline in basic cleanliness. Some posts claim that medications are dispensed without proper knowledge of their purpose, or without proper supervision, creating a sense that residents' health needs are not consistently addressed. The overall tone across these accounts is one of frustration, anger, and alarm at what residents perceive as a systemic failure to protect the most vulnerable members of the community.
Taken together, the collection of experiences paints a facility that is deeply contested in the minds of its residents and their families. On one hand, there are affirmations of capable leadership, staff who are kind and willing to assist, and a sense that the place could be moving in a better direction under thoughtful administration. On the other hand, the bulk of the testimony highlights urgent concerns about safety, cleanliness, and the adequacy of medical and daily living support. Allegations range from mismanagement of funds and supervision gaps to serious neglect and end-of-life distress, including references to unattended urgent needs and preventable health problems. The repeated calls for accountability, proper staffing, and adherence to standards speak to a community that is hungry for reforms that can translate these complaints into real improvements.
In sum, Mill Creek Manor is depicted as a facility at a crossroads, where a few voices describe promising leadership and compassionate staff within a broader context of fear, distrust, and dismay. The resident who speaks at length about her background and her positive first impression of the director acknowledges a transition that could yield better care, but she emerges from the same narrative with a stark warning: if the most basic expectations - prompt communication, transparent finances, clean living conditions, and attentive medical care - are not consistently met, families will remain frightened and residents will continue to suffer. The strong, emotionally charged testimonials from other residents and families reinforce a call for urgent, observable improvements and greater accountability to ensure that care at Mill Creek Manor aligns with the standards that its more hopeful observers say they want to see realized.
80 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Aurora Of Statesville is a vibrant assisted living community located in Statesville, NC. Our residents enjoy a range of amenities and care services designed to provide comfort, convenience, and support.
For our residents' convenience, we offer a beauty salon where they can relax and enjoy various grooming services. We also provide cable or satellite TV in our common areas and resident rooms for entertainment purposes. Our community operated transportation ensures that residents can easily access nearby destinations and run errands.
We have a computer center equipped with computers and internet access to help our residents stay connected with their loved ones and engage in the online world. Our dining room offers restaurant-style dining with delicious meals prepared by our skilled chefs. Residents have the option to dine in or choose from special dietary restrictions.
At Aurora Of Statesville, we prioritize the well-being of our residents. Our fitness room is available for them to stay active and maintain a healthy lifestyle. We also provide fully furnished accommodations with private bathrooms for their comfort.
Engaging activities are an integral part of life at Aurora Of Statesville. Our gaming room provides opportunities for social interaction and friendly competition between residents. The small library offers a cozy space for reading and relaxation.
Our dedicated staff takes care of housekeeping duties to ensure that residents have more time to focus on what they enjoy most. We provide move-in coordination services to ease the transition process for new residents.
Transportation arrangement services are offered both non-medical purposes as well as transportation to doctors' appointments, ensuring that our residents can easily access medical care whenever necessary.
The wellness center at Aurora Of Statesville aims to enhance the mental and physical well-being of our residents through various programs and activities. Wi-Fi/high-speed internet is also available throughout the community for easy connectivity.
Our 24-hour call system ensures that assistance is always readily available, providing peace of mind to both residents and their families. Our trained staff provides assistance with daily living activities, including bathing, dressing, and transfers. We also offer medication management services to ensure residents take their medications as prescribed.
Concierge services are available to assist residents with any additional needs or requests they may have. Our fitness programs help residents stay active and maintain a healthy lifestyle. Planned day trips and resident-run activities provide opportunities for socialization and enjoyment. We also offer scheduled daily activities to keep residents engaged in various hobbies and interests.
Aurora Of Statesville is committed to providing a warm and welcoming environment where seniors can thrive while receiving the care they need.
Aurora Of Statesville is located at 1902 Ora Drive, Statesville, NC 28625 in Rowan County, North Carolina
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Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
Medicare Coverage for Assisted Living: An In-Depth Exploration
Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.
Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes
Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.
