TheKey Raleigh

Pros

• Using TheKey has been very smooth, and clients appreciate how TheKey's caregivers care for their families.
• TheKey's services and support staff take great care of loved ones.
• TheKey provides thoughtful, caring, and compassionate staff.
• TheKey offers a great hands-on start of care and clear communication during difficult times.
• TheKey makes exploring homecare easy and informative for families.
• Dave at TheKey helped find grandmother the care and community she needed, and she is thriving.
• TheKey's caregivers and staff are exactly what families need at a critical time.
• TheKey's team goes above and beyond, making difficult jobs seem flawless.
• TheKey provides great care to seniors; Dave Knier and Robyn Penick are supportive, caring, and wonderful to work with.
• TheKey is absolutely fantastic and provides great care to all clients; staff are passionate, personable, and truly care about the seniors they serve.

Cons

• Jamie, the office manager, is rude, nasty, and unprofessional.
• The reviewer would not recommend this company to anyone, calling the service "the WORST."

Review

Across a broad range of memories and moments, TheKey and its home care partners are repeatedly described as dependable, compassionate, and highly responsive. Families report a smooth, reassuring experience from first inquiry through ongoing care, with strong emphasis on personal connection, clear communication, and hands-on support during difficult times. The overarching impression is that TheKey provides not just caregivers, but a team that treats loved ones with the dignity and attention families are seeking when they need assistance at home.

Many reviews highlight an effortless start to care and a consistent level of professional, attentive service. Families note that exploring home care with TheKey is easy and informative, and once care begins, the caregivers bring a thoughtful, compassionate presence. A common theme is reassurance: caregivers arrive with the goal of preserving independence and quality of life, while giving families confidence that their loved ones are in capable hands. The care teams are described as reliable, highly communicative, and proactive - quick to respond to needs, questions, and last-minute requests, even on weekends or holidays.

Individual stories underscore the pivotal role of specific team members in making care feel seamless and personalized. Dave at TheKey is repeatedly praised for his proactive support in matching loved ones with appropriate care and communities. Families describe him and his colleagues as warmly involved, likable extensions of the family, who help with everything from logistics to finding the right living arrangement. Other standout contributors include Robyn Penick and Tiffany Ashton, who are recognized for teamwork, efficiency, and a genuine commitment to ensuring that care plans are well coordinated and communicated. Felicia is also acknowledged for always going above and beyond and keeping family members in the loop. Across the board, mental and emotional support from staff - along with practical assistance - makes families feel that their loved ones are in compassionate hands.

The care itself is consistently described as thorough and attentive to everyday needs. Caregivers assist with activities of daily living, manage personal routines, and help maintain a safe, dignified environment. In some families, the services extend beyond direct caregiving to include light housekeeping, meal prep, and even assistance with arranging physical therapy or navigating medical needs. There are reports of care that fosters independence, preserves quality of life, and reduces the worry families carry when they cannot be there in person. Families also appreciate practical support beyond caregiving, such as guidance on insurance details, care options, and coordinating with healthcare providers, which some reviews highlight as part of the value TheKey brings.

The regional reach and accessibility of TheKey's services are also noted with appreciation. One review highlights TheKey of Raleigh helping a family decide on care and living options for an aunt, providing much-needed information and support for a decision-making process from out of state. Another account describes programs that are easy to access and responsive enough to serve as a dependable, ongoing resource for families relying on home care. The sense conveyed is that TheKey is not just a provider, but a partner that helps families navigate complex caregiving landscapes with clarity and confidence.

In contrast to the positive experiences with TheKey, the collection also includes feedback about Home Care Assistance, another provider mentioned in the reviews. Several reviews commend Home Care Assistance for an exceptional level of care, with caregivers who are kind, professional, and diligent. They describe caregivers who also anticipate needs, assist with housekeeping and meal preparation, and even accompany clients to physical therapy, all contributing to a sense of comprehensive, family-like support. Yet not all feedback is flawless: one review notes a negative experience with an office manager, calling Jamie rude and unprofessional, with that individual review prompting a request for formal steps such as filing a complaint with the BBB. Overall, though, many positive testimonials emphasize the same core values - compassion, reliability, and a strong commitment to the well-being of clients and their families.

Taken together, the reviews paint a portrait of in-home care that centers on trust, communication, and a person-first approach. Families repeatedly express gratitude for both the people who deliver care and the processes that keep care coordinated and responsive. They describe moments of relief and reassurance - knowing their loved ones receive attentive, respectful care at home, with caregivers who treat them as if they were part of a larger family. The Key's teams - whether in Cary, Raleigh, or the surrounding Triangle area - are portrayed as partners who help maintain independence, support daily living, and provide peace of mind during what can be some of life's most challenging times. The overall message is one of appreciation, confidence, and a deep sense of gratitude for the care and dedication shown by TheKey and its partner teams.

This part of Raleigh, North Carolina, offers a variety of amenities and services that may be beneficial for senior living. There are several physicians' offices nearby, as well as hospitals and pharmacies within a short distance. Places of worship, parks, and cafes provide opportunities for socialization and leisure activities. The area also has a good selection of restaurants for dining out. For entertainment, there are theaters within a reasonable driving distance. In terms of transportation, there is access to car rental services and the Raleigh-Durham International Airport is not too far away. Overall, this part of Raleigh provides convenience and options for seniors looking for a comfortable and accessible living environment.

Physicians

• Midtown Dermatology (0.6 miles)
• Wake Radiology Diagnostic Imaging (2.8 miles)
• Family Medical Associates of Raleigh (3.2 miles)
• ENT & Audiology Associates (4.8 miles)
• Wake Internal Medicine Consultants (5 miles)
• Rex Wound Care Center (5 miles)
• Rex Surgical Specialists (5.1 miles)

Places of Worship

• Gethsemane Lutheran Church (0.8 miles)
• Beacon Baptist Church (5.5 miles)

Restaurants

• Metro Diner (0.9 miles)
• Chick-Fil-A (0.9 miles)
• McDonald's (1 miles)
• Salt & Lime Cabo Grill (1.1 miles)
• Chick-Fil-A (2.1 miles)
• Vivace (2.1 miles)
• Goodberry's Frozen Custard (2.3 miles)

Parks

• Williams Park (1.5 miles)
• Eastgate Park (2.3 miles)
• Brookhaven Nature Park (2.9 miles)
• Durant Nature Park (3.5 miles)
• Marsh Creek Park (5.1 miles)
• Buffaloe Road Athletic Park (5.8 miles)
• Horseshoe Farm Park (5.9 miles)

Pharmacies

• Walgreens (2 miles)
• Walmart Pharmacy (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (4.2 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (5 miles)

Hospitals

• Duke Raleigh Hospital (3.1 miles)
• UNC Specialty Women's Center at Rex (5.2 miles)
• WakeMed Heart Center (6.5 miles)
• WakeMed Health & Hospitals (6.6 miles)

Cafes

• Panera Bread (3.1 miles)
• Starbucks (3.2 miles)
• Starbucks (3.7 miles)
• Starbucks (5.6 miles)
• Starbucks (6.6 miles)
• Panera Bread (8.4 miles)

Transportation

• Enterprise Rent-A-Car (3.3 miles)
• RDU - Terminal 2 (8.6 miles)
• Raleigh-Durham International Airport (RDU) (8.6 miles)
• American Airlines (8.8 miles)

Theaters

• Cinemark Raleigh NC (4.3 miles)
• Alamo Drafthouse Raleigh (6.6 miles)