The Covington

Pros

• The people who work at The Covington are kind, patient, and work hard.
• The residents at The Covington appear happy, comfortable, and well taken care of.
• The life enrichment coach at The Covington is very enthusiastic and organizes many activities and crafts for the residents.
• Each floor at The Covington is clean, comfortable, and well-lit.
• The manager at The Covington is well-liked by the residents and takes the time to talk to them by name.
• Some employees at The Covington, such as med techs and CNAs, are highly regarded and form friendships with the residents.
• The rooms at The Covington are well-maintained and comfortable for the residents.

Cons

• "During COVID it was not good."
• "That's why my parents both moved."
• "I wasn't too thrilled with the setup."
• "I never heard back from anyone, not even as a follow-up, just nothing."
• "I wasn't too thrilled with him having to use an elevator and things like that."
• "Poor sanitation. Clients not well kept."
• "Trying to communicate with staff difficult and they very often never return calls nor answer questions."
• "The Covington has gone down in quality and care over the past few years and the past few months under a new manager continues to go down."
• "There is little to no engagement with the residents."
• "Different than other facilities, yet they still charge and get $3,000 to $7,000 per resident."

Review

The Covington, located in Covington, has received mixed reviews from residents and their families. One reviewer mentions that their mother-in-law has been living there for three years and loves it. They highlight the kindness, patience, and hardworking nature of the staff, as well as the positive experiences they have had during visits. The reviewer also mentions that their mother-in-law is now in the memory care unit and is happy.

Contrastingly, another individual shares a negative experience during the COVID-19 pandemic. They express disappointment with how the facility changed in response to COVID-19. Lockdowns and restricted visitation resulted in a lack of communication from the director, causing frustration for this person's parents. They also mention that some amenities, like the salon, were unavailable due to COVID-19 restrictions.

One reviewer provides a more neutral perspective on The Covington. While they found the front area to be fine, they were not impressed with the layout of the upstairs or its perceived crampedness. However, they did appreciate the friendly staff and saw clean dining areas during their visit.

A current resident voices concerns about certain aspects of The Covington. They mention a desire for a covered area for smokers and express worries about being locked inside without easy access to staff during emergencies. Additionally, they point out potential safety violations regarding building egress.

Another review criticizes poor sanitation practices at The Covington, claiming that clients are not well cared for and activities are lacking. Communication with staff is described as difficult due to unanswered calls and unaddressed questions. This person expresses concern about management oversight at the facility.

Lastly, a dissatisfied reviewer provides detailed criticisms of The Covington's declining quality of care under a new manager. They mention low sanitation grades for both the facility itself and its kitchen as a contributing factor to their dissatisfaction. Lack of management visibility during family visits raises concerns for this person's loved one's well-being. They also describe problems with cleanliness, basic care, medical issues, and inconsistency of available clothing for their loved one. The lack of engagement with residents and a perceived indifference from staff further contribute to this reviewer's negative opinion.

Overall, The Covington has received mixed reviews. While some residents have had positive experiences and appreciate the care provided by the staff, others express dissatisfaction with various aspects of the facility such as communication, sanitation, and quality of care.

Physicians

• Raleigh Orthopaedic (1.2 miles)
• Wake Internal Medicine Consultants (1.3 miles)
• ENT & Audiology Associates (1.4 miles)
• Rex Wound Care Center (1.4 miles)
• Rex Surgical Specialists (1.5 miles)
• Wake Endoscopy Center (1.6 miles)
• Rex Hematology & Oncology (1.7 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (4.4 miles)
• Starbucks (5.4 miles)
• Starbucks (5.6 miles)
• Chanticleer Cafe & Bakery (7.1 miles)
• Panera Bread (7.6 miles)
• Starbucks (7.7 miles)

Pharmacies

• Walgreens (1.6 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (3.9 miles)
• Walgreens (4.5 miles)
• Walgreens (4.7 miles)
• Walgreens (4.8 miles)

Hospitals

• UNC Specialty Women's Center at Rex (1.7 miles)
• Duke Raleigh Hospital (5.4 miles)
• WakeMed Cary Hospital (7.8 miles)

Parks

• Brookhaven Nature Park (1.8 miles)
• Method Road Park & Community Center (3.4 miles)
• Williams Park (3.4 miles)
• Eastgate Park (5 miles)
• Dorothea Dix Park (5.5 miles)
• Chavis Park (6.7 miles)
• Carolina Pines Dog Park (6.8 miles)

Restaurants

• P.F. Chang's China Bistro (1.9 miles)
• Rally Point Sport Grill (3.2 miles)
• Vivace (3.8 miles)
• Lime & Lemon Indian Grill & Bar (4 miles)
• Big Easy (4.5 miles)
• Brigs Great Beginnings (4.5 miles)
• Woody’s Sports Tavern & Grill (4.8 miles)

Theaters

• Cinemark Raleigh NC (2.3 miles)
• Alamo Drafthouse Raleigh (7.4 miles)

Transportation

• Raleigh-Durham International Airport (RDU) (5.2 miles)
• RDU - Terminal 2 (5.2 miles)
• Hertz Rent A Car (5.2 miles)
• American Airlines (5.2 miles)
• National Car Rental (5.3 miles)
• CCO Concourse (6.3 miles)
• Enterprise Rent-A-Car (7.5 miles)

Places of Worship

• Christ the King Lutheran Church (5.4 miles)
• Gethsemane Lutheran Church (5.5 miles)