Maxim Healthcare

Pros

• The Operations Manager is described as a saint who goes out of his way to help staff.
• Maxim is praised for treating employees like family.
• The staff care about their colleagues, which translates into better care for patients.
• The Morehead City office is regarded as the best, with Kieta, Faith, and Lindsey going above and beyond for employees and clients.
• Supervisors are described as caring, attentive, and effective at carrying through on commitments.
• The company offers incentives and gifts and provides opportunities such as overtime.
• The team is consistently described as professional, knowledgeable, and dedicated to high-quality in-home health care.

Cons

• There is a very terrible lack of communication from the office and a serious lack of consistency with CNA coverage.
• The service is inconsistent in CNA scheduling; clients are seldom contacted about schedule changes or absences, and updates often arrive late.
• New CNAs frequently appear without warning, which is disconcerting for patients with dementia.
• The overall experience is disheartening and disappointing due to ongoing service issues.
• There is significant unprofessionalism, broken promises, and failure to provide scheduled services.
• A nurse aide cancellations occurred repeatedly (three days in a row) with no backup plans, causing financial and logistical problems.
• Pay is inconsistent and raises have not been given since the 90-day evaluation; night shift accommodations are limited.
• The company is not recommended; do not use them.

Review

The collection of reviews paints a picture of Maxim Healthcare Services in Morehead City, NC that is deeply dual-natured. On one hand, there is a strong chorus of praise for a culture of care, humanity, and genuine concern for both clients and staff. Several reviewers describe the experience of joining Maxim as more than just a job; they talk about feeling treated like family, supported by a leadership group they view as compassionate and responsive. One new hire emphasizes that the Operations Manager and the entire staff went out of their way to provide help during a personal hardship, reinforcing a belief that Maxim lives up to its "family" ethos. For these reviewers, the workplace atmosphere is marked by attentiveness, appreciation, and a sense that the company really cares about people, not just metrics or schedules.

Beyond the internal culture, multiple comments highlight specific individuals within the Morehead City office who are seen as pillars of support. Names like Kieta, Faith, and Lindsey come up repeatedly as people who go above and beyond for both employees and clients. Reviewers note that these leaders check in during personal difficulties, provide guidance, and help create an environment where staff feel valued. Another recurring theme is the perception that, when things go right, the team can deliver high-quality, professional in-home care with genuine dedication to the clients' quality of life. The sentiment is that Maxim can be an excellent employer and service provider, when the internal machinery is well-aligned and communication flows smoothly.

However, the same body of reviews does not shy away from pointing out serious operational gaps. A persistent thread concerns a lack of consistent communication from the office and a recognizable churn in CNA coverage. Several reviewers report that the office often fails to inform families promptly about schedule changes or staff absences, sometimes learning about changes only after the event. This problem appears to be tied to wider staffing constraints in the region, with one account noting about 10 different CNAs caring for the same client since April 2020, and only one of them staying on for a meaningful stretch. The consequence, according to caregivers, is a disrupted routine for patients, especially those with dementia who become agitated by frequent changes in caregivers. Families describe having to orient new CNAs repeatedly, which adds stress to both the patient and the caregivers themselves.

The concerns around communication and coverage are framed against an acknowledgment that demand for in-home care in the Morehead City area may outstrip supply. Reviewers recognize the reality that staffing shortfalls create difficult situations, but many feel that better communication and scheduling practices could mitigate the impact. This tension between "we care deeply about people" and "systems lag in execution" runs through several comments, suggesting that the root of dissatisfaction often lies in process rather than in the intent or character of the staff.

There are distinctly negative experiences highlighted as well, which temper the more positive testimonials. One reviewer recounts using Maxim for a special-needs 13-year-old and describes a pattern of unprofessionalism, empty promises, and insufficient time allocated for services. The overall takeaway is a strong warning against relying on the company for reliable care, signaling a risk that families may encounter unmet expectations or service gaps. Another sobering anecdote involves a visit from a friend who experienced three consecutive nurse aide cancellations, resulting in financial losses and no viable backup plan. The absence of contingency planning is portrayed as a critical flaw, underscoring how service failures can ripple beyond the client to affect families planning events and breaks.

Taken together, the reviews present a nuanced portrait of Maxim Healthcare Services in this locale. The positive voices consistently highlight a culture of care, supportive leadership, and a sense of belonging for both staff and clients. They point to concrete individuals and practices that create meaningful impact, especially when the office operates smoothly and staffing aligns with demand. Yet the critical voices pull back the curtain on systemic issues: inconsistent CNA coverage, delayed or missing communications about scheduling, and the real-world consequences of caregiver turnover on patients and their families. The result is a reputation that is at once inspiring and cautionary - the kind of place where good intentions and strong personal relationships can thrive, but where operational gaps can undermine reliability and trust.

For someone considering employment or ongoing service with Maxim in Morehead City, this collection suggests a company with the potential for genuine, heartfelt impact, anchored by leaders who care about people. It also serves as a sober reminder that the experience depends heavily on local execution: staffing availability, proactive communication, and dependable scheduling are the levers that determine whether Maxim fulfills its promise of treating clients and staff like family. If you're evaluating Maxim, it would be prudent to ask specific questions about CNA coverage plans, backup staffing, and how schedule changes are communicated, as well as inquire about any guarantees for consistent caregivers and how management addresses gaps when demand outstrips supply. In the end, the narratives converge on a single truth: when Maxim's people and processes align, the experience can be transformative; when they don't, both families and caregivers bear the brunt of the disruption.