115 Ferguson Drive, Kings Mountain, NC 28086
For more information about senior living options: (844) 490-3973
The two accounts present a striking contrast in experiences with elder care, one centered on disappointment in a smaller facility and the other on high praise for a specific care center, Kings Mountain Care Center. The first reviewer walked in with the expectation that a smaller, more intimate setting would translate into a more personable and attentive level of care - an experience they felt would surpass what they could expect at a larger corporate facility. Instead, they found the opposite. They described the level of care and assistance for their loved one as mediocre at best, with staff who seemed more focused on covering up issues or advocating for themselves than ensuring residents felt secure and properly cared for in what they termed their loved one's "forever home." The reviewer also noted cleanliness as questionable toward the end of the stay, and they questioned the quality and portion sizes of the food. A key disappointment was the absence of daily or weekly resident activities - something that had been promised during tours. With several troubling factors piling up and a sense that better options with waiting lists existed, this reviewer advised waiting for a facility that could truly deliver the care their loved one deserved, rather than settling for a less satisfactory situation.
In stark contrast, a different narrative highlights Kings Mountain Care Center as a haven of warmth, respect, and diligent caregiving. This account emphasizes a home-like environment and excellent food, where residents are not only cared for but treated with the respect due to parents and grandparents. The writer specifically named staff members - Jackie, Patty, Carol, Karen, and several others - who cared for their mother in 2019 and 2020, praising the team for their dedication. They singled out the period during Covid, noting that the entire staff worked very hard to keep all residents safe, healthy, and comfortable, a testament to resilience and commitment in crisis times. The reviewer characterized KM Care as "diamonds in the rough" - a facility that embodies the notion that staff are the most important factor for families choosing elder care. The sense of gratitude went beyond the walls of the facility, with mention of Debbie and Archie being blessed to have such good employees, and a clear impression that the care extended even beyond the facility through continued relationships.
The same account goes further to illustrate the depth of care by noting personal acts that reinforced trust and affection. Miss Jackie and Debbie Crocker would visit the reviewer's mother in the Hospice Testa house after she had left KM Care, suggesting a continuity of warmth and connection that transcended the move from the facility to hospice care. The reviewer stressed that such gestures demonstrated that the caregivers had learned to love their residents, even when challenges such as dementia could complicate the daily experience. In their words, they would "forever be thankful" for the kindness shown, underscoring a lasting impact on the family's perception of the staff and the care they received.
Yet, even within this positive portrayal, there is a caveat that cannot be ignored. The same account ends with a note that "The staff are not friendly with surrounding residents in the community." This observation introduces a nuance: while the care inside the facility and the relationships with residents were deeply valued, there appeared to be a disconnect or tension in how the staff related to people outside the immediate resident community. It suggests that interpersonal dynamics can be complex and that a facility's strengths in resident care may coexist with areas that may feel distant or less welcoming to neighbors or external community members.
Taken together, these two perspectives illuminate the variability that can exist within the elder care experience, even under the same facility banner. One review anchors itself in disappointment - cited factors include a perceived lack of genuine care, inconsistencies in staff support, questionable cleanliness, questionable meal quality, and a lack of planned activities that had been promised during tours. The other review offers a portrait of exemplary dedication, where staff are celebrated for their compassion, perseverance, and meaningful relationships with residents and families, including ongoing acts of support during transitions to hospice care. The juxtaposition underscores how much depends on daily interactions, staff stability, and the ability of a facility to deliver not just basic care but a sense of home and belonging for residents.
For families seeking elder care, these narratives underscore the importance of thorough due diligence. Tours and conversations should be used to probe not only the physical environment but also the consistency of daily activities, the transparency of care plans, and the accessibility of compassionate, resident-centered staff. It also highlights the value of asking about how staff engage with the broader community and how they handle crises, as well as seeking firsthand accounts about how a facility honors residents' dignity, independence, and family involvement. Ultimately, experiences can vary widely within the same center, and what may feel like a guaranteed positive decision at one moment can reveal different facets as circumstances evolve.
Kings Mountain Care Center in Kings Mountain, NC is a warm and inviting assisted living community that provides board and care home services. Our residents enjoy a comfortable and fully furnished living space, complete with cable or satellite TV, Wi-Fi/high-speed internet, and telephone access.
Our dedicated staff ensures that our residents receive around-the-clock supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also provide coordination with health care providers to ensure our residents' medical needs are met.
At Kings Mountain Care Center, we understand the importance of maintaining a healthy lifestyle. That's why we offer diabetes diets and special dietary restrictions to accommodate each resident's unique needs. Our skilled kitchen staff prepares delicious meals that are served in our elegant dining room.
We believe in encouraging an active lifestyle for our residents. Our community features outdoor spaces and a garden where residents can relax and enjoy nature. We also offer transportation arrangements for medical appointments to ensure our residents have easy access to necessary healthcare.
To foster social interaction and engagement, we organize resident-run activities and schedule daily activities that cater to various interests. From exercise classes to arts and crafts sessions, there's something for everyone at Kings Mountain Care Center.
Located in beautiful Kings Mountain, NC, our community is also fortunate to have nearby parks where residents can take leisurely walks or simply enjoy the outdoors.
At Kings Mountain Care Center, we strive to provide a safe and nurturing environment for our residents while promoting their independence and overall well-being.
Kings Mountain Care Center is located at 115 Ferguson Drive, Kings Mountain, NC 28086 in Gaston County, North Carolina
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