Right at Home

Pros

• Right at Home consistently delivers the best care possible for their customers.
• Ms. Cynthia provided respectful, compassionate, and committed care, making everything easier for the family.
• Right at Home caregivers are attentive and arrive on schedule.
• The administrators are easy to work with when getting started.
• The company hires the best caregivers who consistently provide quality, dignified care.
• A caregiver has been described as an angel for exceptional service.
• The assigned caregiver was a good match, responsive to requests, and respectful of privacy.
• The staff are dependable, arrive on time, and complete tasks promptly with a great personality.
• Ken Helmuth and his team provide exemplary service across the Raleigh/Durham/Chapel Hill area.
• Clients would choose Right at Home again and highly recommend the company to friends.

Cons

• They were incredibly disheartened by their experience with Right at Home in Durham, NC.
• Valuables such as silverware, Ninja juicers, and food processors disappeared from their home, leaving them devastated.
• They observed odd behavior from the aide, who was insistent on washing dishes and frequently locked them out of their own home.
• They returned home to a locked garage on one occasion and had to enter through the front door after repeatedly calling the aide.
• They reported that the aide blamed the elderly mother for locking the door, which was untrue.
• Their report of the thefts was met with a dismissive and defensive response from Right at Home, who allegedly refused to take their concerns seriously.
• They have not received any resolution or replacement for the stolen items and feel betrayed by the company.
• They would advise others to look elsewhere for compassionate and trustworthy care.

Review

In a heartfelt note of gratitude, a family credits Ms. Cynthia with guiding their grandmother through the final stretch of life with dignity and warmth. They describe Cynthia as the kind of caregiver who makes everything as easy as possible while staying completely respectful, compassionate, and utterly committed from start to finish. The gratitude runs deep, with the family expressing thanks from the bottom of their hearts and highlighting the comforting presence Cynthia provided during a difficult time.

Several voices speak from years of firsthand experience with Right at Home, especially in the Durham area. One reviewer who has worked with the company for many years notes that Right at Home consistently delivers the best possible care for their clients. When a personal family need arose, they did not hesitate to call the agency, and they experienced daily support during a stressful ALS situation. They describe the caregivers as "beyond superlative," with one in particular singled out as an angel. The message is clear: when trouble arises, this agency can be relied upon to provide professional, helpful care without hesitation.

Consistency and ease of collaboration also surface as recurring themes. Another reviewer observes that Right at Home caregivers are attentive and that they arrive on schedule, while the administrators are easy to work with during the onboarding process. The sense conveyed is that the Durham operation runs smoothly, with reliable scheduling and responsive administrative support that helps families feel cared for and coordinated.

Not all experiences, of course, are uniformly positive in every detail. A single, highly critical review from Durham recounts a troubling incident in which valuable heirlooms and kitchen appliances went missing, allegedly stolen by a home health aide. The reviewer describes odd behavior from the aide and a pattern of locking the family out of their own home on multiple occasions. When the family reported the theft, they say the company's response was dismissive and defensive, insisting on strong background checks while not addressing their concerns in a meaningful way. They report not having received any resolution or replacement for the stolen items and urge others to look elsewhere for compassionate, trustworthy care. This account stands in stark contrast to the overwhelmingly positive experiences shared by other reviewers and serves as a cautionary reminder of the importance of accountability and responsive service.

Amid these heavier notes, there are other strong endorsements of the company's practical strengths. One reviewer simply states good service for senior citizens and highlights reliable drivers, underscoring the dependable, logistics-focused side of in-home care that families often depend on. A current Durham client, active for about two years, praises their caregiver as loving, caring, and attentive, with the caregiver consistently earning praise in all areas. This client would readily recommend the service to friends, noting that the staff are well qualified and that the team takes care to match the right person to the right needs.

The positive thread continues with a post-surgery experience, where Right at Home performed a thorough pre-assignment assessment. Before a helper was assigned, an RN reviewed the client's personal needs, lifestyle, and medical history to ensure a proper fit. The result was a caregiver who matched well, respected privacy, and responded promptly to requests. The client says that if help is needed again, Right at Home will be their first choice, underscoring the value of careful matching and respect for privacy in the delivery of care.

Support for the Triangle region - encompassing Raleigh, Durham, and Chapel Hill - also appears in praise for the leadership and organizational systems behind Right at Home. Ken Helmuth and his team are described as providing exemplary service across these communities, with structures in place to hire the best caregivers who deliver care in a dignified manner to the aging population. The appraisal concludes with strong recognition of a job well done, painting a portrait of a well-run organization that consistently prioritizes quality and respect.

Beyond these more formal assessments, several notes express a simple, emphatic appreciation: "Love this company!!" The sentiment is echoed by a reviewer who emphasizes how the staff has always been helpful. Their mother's caregiver is dependable, punctual, and thorough in completing tasks, with a pleasant personality and a genuine love for visiting with clients. The overarching tone is that of a team that not only fulfills tasks but also fosters warmth, connection, and a sense of being truly cared for - often going above and beyond to meet every need.

Taken together, the collection of experiences presents a nuanced portrait of Right at Home in Durham and the Triangle. Many families recount deeply positive, life-affirming care - caregivers who show up on time, listen closely, protect privacy, and bring both skill and compassion to daily routines. There are powerful testimonials to the impact of meticulous caregiver matching, including pre-placement RN input that ensures compatibility with medical history and personal preferences. Yet there is also a sobering reminder of what can go wrong when trust is breached, underscoring the necessity for accountability and proactive resolution when serious issues arise. Overall, the stories reveal a landscape of high-quality care and heartfelt gratitude, tempered by the real-world challenges that families navigate in seeking reliable in-home assistance.

This part of Hillsborough, North Carolina offers a convenient and diverse range of amenities for senior living. There are multiple pharmacies within close proximity, making it easy to access medication and healthcare supplies. A variety of restaurants cater to different tastes and preferences, while places of worship provide spiritual fulfillment. Numerous physicians’ offices are nearby for medical care, ensuring easy access to healthcare services. Additionally, cafes offer a relaxing atmosphere for socializing and enjoying coffee or snacks. Parks in the area provide opportunities for outdoor recreation and exercise, while hospitals are easily accessible for any medical emergencies or specialized care needs. Overall, this neighborhood provides a well-rounded and accessible environment for seniors looking to live comfortably in Hillsborough.

Pharmacies

• Walgreens (0.3 miles)
• Global Rx (5 miles)
• Walgreens (8.6 miles)
• CVS Pharmacy (9.2 miles)
• Walgreens (9.7 miles)
• Walgreens (10.9 miles)
• CVS Pharmacy (11 miles)

Restaurants

• Wooden Nickel Pub (0.5 miles)
• Whit's Frozen Custard (1 miles)
• Vinny's Italian Grill & Pizzaria (1.1 miles)
• Waffle House (1.7 miles)
• McDonald's (1.9 miles)
• New Hope Market (6.4 miles)
• Bralie's Sports Bar (7.4 miles)

Places of Worship

• St Matthew's Episcopal Church (0.5 miles)
• Walnut Grove United Methodist Church (8.2 miles)
• Duke University Chapel (10.6 miles)
• Church of Reconciliation PC USA (10.8 miles)
• Judea Reform Congregation (10.9 miles)
• Yates Baptist Church (11.9 miles)

Physicians

• Duke Primary Care Hillsborough (1.3 miles)
• Unc Family Medicine At Hillsborough (1.4 miles)
• Chapel Hill Implant and Oral Surgery Center (8.6 miles)
• Avance Care (9.6 miles)
• Garrett S Bressler, MD (9.7 miles)
• Duke Primary Care Sage Road Pediatrics (10.3 miles)
• Chapel Hill Pediatrics & Adolescents Pa (10.4 miles)

Cafes

• Starbucks (8.1 miles)
• Starbucks (9.6 miles)
• Starbucks (10.7 miles)
• Starbucks (10.9 miles)
• Starbucks (11.1 miles)
• Panera Bread (12.1 miles)
• Cocoa Cinnamon (12.4 miles)

Parks

• Homestead Skate Park (9 miles)
• Cedar Falls Park (9.3 miles)
• Whippoorwill Park (10.2 miles)
• Hank Anderson Community Park (11 miles)
• Northgate Park (12.2 miles)
• Southern Community Dog Park (14.4 miles)
• Soccer Fields At Southern Community Park (14.4 miles)

Hospitals

• Duke Hospital of Dentistry & Facial Pain (10.6 miles)
• Durham Regional Hospital (11.6 miles)
• UNC Transplant Clinic (12.7 miles)
• North Carolina Cancer Hospital (12.7 miles)
• UNC Hospitals Ambulatory Care Center (12.8 miles)