TerraBella Hillsborough

Pros

• The staff at TerraBella Hillsborough is friendly and attentive, creating a welcoming atmosphere for residents and visitors alike.
• The facility is clean and well-maintained, which contributes to a pleasant living environment.
• Residents report feeling happy and comfortable in their living arrangements, enjoying positive interactions with caregivers.
• The activities director is appreciated for her dedication to engaging residents and enhancing their quality of life.
• The facility's smaller size offers a manageable environment that meets the needs of its residents effectively.
• Many tours highlight the knowledgeable and enthusiastic tour guide, who showcases the facility's features with energy and care.
• Residents appreciate having the option to furnish their own living spaces, providing a sense of home and familiarity.
• Some reviews note enjoyable activities like bingo, indicating opportunities for socialization among residents.

Cons

• The staff was friendly, but communication about issues affecting residents was inconsistent and lacking.
• The facility is understaffed, leading to less attention for those requiring minimal care.
• Several personal items have gone missing, causing frustration for families.
• The food quality is often compared to cafeteria-style meals and lacks variety and flavor.
• Medications are frequently administered late, affecting the health of residents.
• There have been reports of empty promises regarding improvements at the facility since its rebranding.
• Residents expressed boredom due to a lack of sufficient activities available to them.
• The outdoor space needed tidying up and remodeling efforts appeared ongoing but incomplete.

Review

TerraBella Hillsborough has garnered a mixture of praise and criticism from families seeking memory care solutions for their loved ones. The facility, which underwent a transition to the TerraBella brand in November 2021 after being acquired by Discovery, presents itself as an attractive option for those looking for a supportive environment for residents with memory-related conditions. Visitors often note the friendly atmosphere, with staff members generally described as courteous and attentive. One consistent observation across various reviews is the commendable cleanliness of the facility, which contributes positively to the overall impression it leaves on visitors.

Despite these positives, several areas have drawn attention for potential improvement. Families have raised concerns regarding communication issues between staff and relatives about resident care. Specific instances mention staff being less communicative when addressing issues faced by residents, particularly in memory care units where clarity and responsiveness are essential. A common theme among reviewers is that while certain staff members exhibit kindness and compassion towards residents, there remain gaps in communication that can leave family members feeling unsettled about their loved ones’ wellbeing.

In terms of staffing levels, many reviews indicate that TerraBella Hillsborough appears to be understaffed at times, especially during weekends. This shortage reportedly results in some residents receiving less attention than they require—particularly those who need minimal assistance but still deserve quality engagement from caregivers. While Certified Nursing Assistants (CNAs) often receive high praise for their helpfulness, feedback implies that reliance on these roles may not fully compensate for the effects of inadequate staffing levels across shifts.

Food quality emerges as another significant concern highlighted by multiple guests visiting or reviewing TerraBella Hillsborough. Reviews describe meals as lacking variety and flavor; some even liken the food quality to institutional settings such as juvenile detention facilities. Residents have mentioned that meal delivery timing can be inconvenient and cold meals are served due to poor coordination with dining room schedules—another point of frustration noted by family members who want better nourishment options for their loved ones.

On a more positive note, visitors appreciate the cozy yet manageable size of TerraBella Hillsborough compared to larger communities they have considered. Families value that smaller facilities can provide more personalized attention and create a homier atmosphere where residents might feel comfortable amidst familiar surroundings coupled with personal items from their previous homes. Feedback also indicates that activities offered within this tighter-knit community could benefit from enhancements; several residents expressed boredom due to fewer organized engagements available throughout the week.

The facility does feature pleasant amenities—such as an outdoor space designated for resident use—and has plans in place for improvement through remodeling efforts aimed at enhancing overall living conditions within its walls. Visitors noted that the activity director exhibits enthusiasm toward stimulating residents cognitively through various programs designed specifically for their needs; however, moving forward could involve addressing concerns regarding how structured activities align with individual preferences related to timing and intensity—as well as further integrating sensory-friendly environments catered toward specific needs relating to dementia progression.

Overall, while TerraBella Hillsborough showcases critical strengths in hygiene standards and caring staff interactions fostering community spirit among its residents, significant opportunities exist regarding communication practices among team members, improving food services markedly better suited to varied dietary requirements, enhancing activity availability tailored effectively toward keeping seniors engaged despite cognitive decline—all crucial components necessary in delivering comprehensive care specialized uniquely for each individual residing there.

This part of Hillsborough, North Carolina offers a convenient and diverse range of amenities suitable for senior living. Within close proximity, there are various dining options such as Waffle House, McDonald's, and Vinny's Italian Grill & Pizzeria, as well as pharmacies like Walgreens and CVS Pharmacy for easy access to medications. The area also features reputable healthcare facilities including Duke Primary Care Hillsborough and UNC Family Medicine at Hillsborough for medical needs. Additionally, residents can enjoy leisure activities at parks like Cedar Falls Park and Homestead Skate Park. Overall, this neighborhood provides a balanced mix of essential services and recreational opportunities that cater to the needs of seniors looking to settle in this area.

Restaurants

• Waffle House (0.5 miles)
• McDonald's (0.5 miles)
• Whit's Frozen Custard (0.8 miles)
• Wooden Nickel Pub (1.2 miles)
• Vinny's Italian Grill & Pizzaria (2.3 miles)
• New Hope Market (5.2 miles)
• Maple View Farm Country Store (6 miles)

Physicians

• Duke Primary Care Hillsborough (0.7 miles)
• Unc Family Medicine At Hillsborough (2.1 miles)
• Chapel Hill Implant and Oral Surgery Center (7.4 miles)
• Duke Primary Care Sage Road Pediatrics (9.4 miles)
• Chapel Hill Internal Medicine (9.4 miles)
• Chapel Hill Pediatrics & Adolescents Pa (9.4 miles)
• Avance Care (9.6 miles)

Places of Worship

• St Matthew's Episcopal Church (1.4 miles)
• Church of Reconciliation PC USA (9.7 miles)
• Walnut Grove United Methodist Church (9.7 miles)
• Duke University Chapel (10.4 miles)
• Judea Reform Congregation (10.4 miles)
• Yates Baptist Church (11.5 miles)

Pharmacies

• Walgreens (1.9 miles)
• Global Rx (3.8 miles)
• Walgreens (7.4 miles)
• CVS Pharmacy (9.2 miles)
• CVS Pharmacy (9.9 miles)
• Walgreens (10.1 miles)
• Walgreens (10.1 miles)

Cafes

• Starbucks (6.9 miles)
• Starbucks (9 miles)
• Starbucks (9.8 miles)
• Starbucks (9.9 miles)
• Starbucks (10.5 miles)
• Panera Bread (10.7 miles)
• Cocoa Cinnamon (12.4 miles)

Parks

• Homestead Skate Park (7.7 miles)
• Cedar Falls Park (8.2 miles)
• Hank Anderson Community Park (9.5 miles)
• Whippoorwill Park (10.5 miles)
• Northgate Park (12.3 miles)
• Southern Community Dog Park (13 miles)
• Soccer Fields At Southern Community Park (13 miles)

Hospitals

• Duke Hospital of Dentistry & Facial Pain (10.5 miles)
• UNC Transplant Clinic (11.4 miles)
• North Carolina Cancer Hospital (11.4 miles)
• UNC Hospitals Ambulatory Care Center (11.5 miles)
• Durham Regional Hospital (11.9 miles)