1411 Lee's Chapel Road, Greensboro, NC 27405
For more information about senior living options: (844) 490-3973
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The staff and residents are a blessing to the resident and her family. The Activities Coordinator is described as awesome and provides video updates of the resident participating in daily events. The owner and the staff are courteous and loving toward residents and their families. The facility is consistently clean and the staff is friendly. The manager is highly responsive, always dropping everything to address questions and provide good answers. The resident has been happy living there for years, and families are very satisfied with the care. Residents enjoy bingo, movie nights, and other scheduled activities. The facility is beautiful inside and out, with resident care a top priority. Families feel that staff treat residents like family and communicate promptly.
The family states that staff were too hysterical to perform CPR. They report that no incident report was written and paperwork was delayed. They allege the facility is short-staffed and the staff are unprofessional. They claim there was no CPR training and that no staff ever performed CPR. The night nurse is described as having a nasty attitude and being rough with residents. They say there are not enough workers to properly attend to residents. A resident's wound went untreated and became infected. Clothes and dentures went missing, with no accountability. The facility allegedly did not report to the social worker, causing financial disruptions for the family.St. Gales Manor in Greensboro, NC is described in a range of deeply contrasting experiences, from heart-wrenching accounts of medical crises and communication breakdowns to glowing testimonials about attentive staff, clean surroundings, and meaningful activities. One family's account centers on a mother who was found unresponsive early in the morning and did not receive CPR until EMTs arrived. They allege that staff were "hysterical" and unable to perform duties, and they contend the doctors said she had been without oxygen for more than an hour. The family says the timeline was tragic: found at 5:30 a.m., transported to the hospital by 7:00 a.m., and a prolonged delay in obtaining documentation about the incident from August 26 to August 30, 2022. They report that only one email with three sentences about the incident was received, and that on August 29 staff reportedly hadn't written a report or returned to work. This family describes their own attempts to speak with staff and residents, discovering short-staffing at both night and day shifts, a perceived lack of CPR training, and an overall sense that incidents of this gravity were not being properly documented or handled.
The same family insists this is not merely a singular tragedy but a signal of broader management problems. They recount being told that staff hadn't written an incident report and hadn't returned to work, and they describe long holds when seeking answers about medications and dosing. The mother is said to be in ICU, still fighting for life, and the family expresses a sense of disbelief and anger at the possibility that the facility's processes and staffing contributed to a worse outcome. The message they want conveyed is stark: they do not want other families to experience what they went through, and they strongly urge others to stay away from St. Gales Manor.
Against these harrowing accounts, other reviews paint a very different picture. Several postings describe the living and common areas as clean, neat, and fresh-smelling, with staff described as well trained and caring. An aunt living there is mentioned, with some days where staff respond well and others where tension surfaces - such as a night nurse who allegedly shows a nasty attitude and rough handling when asked questions. The inconsistency of experience is evident here, as some weekend staff are described as helpful and friendly, while at least one family member reports a night-shift encounter that left them feeling unsettled. There is a sense that the quality of care can vary by shift and staff assignment.
Other comments focus on specific care concerns, including a troubling account of severe wound infection and missing clothes and dentures for a beloved relative. In these stories, the lack of timely, attentive care is juxtaposed with broader claims that the facility may be vulnerable to entry by outsiders, and with assertions that staff did not take responsibility for wounds or the whereabouts of personal items. The sentiment is that families deserve accountability and reliable, prompt care for critical health issues, and that failures in communication and documentation can have serious consequences for residents' well-being and dignity.
Yet the narrative is not all negative. Several reviewers highlight smooth transitions for new residents and transfers, with at least one family member praising how the manager and staff made the process much smoother than expected. There are frequent assurances that residents are treated like family, with staff who listen, respond, and provide timely information. The facility is described by some as appears very clean, and the positive atmosphere is reinforced by testimonials about administrators who promptly address concerns and by the presence of medical professionals - doctors and nurse practitioners - who routinely visit. Activities, such as bingo nights, movie nights, and organized snack times, are highlighted as meaningful, with an activities director who helps engage residents in a way that many families find reassuring.
A recurring thread among several reviews is the praise for the owner and the leadership. One RN, visiting for many years, speaks highly of the facility's cleanliness, the absence of persistent odor, and the ongoing involvement of the owner in resident well-being. The sentiment is that the staff and owners genuinely care about the residents, actively seek feedback, and communicate about concerns when they arise. A number of families express gratitude for how responsive the team is to issues, noting that when concerns are raised, they are met with attention and action, and that religious services, social events, and grooming services are all part of a holistic approach to care.
There are also strong endorsements from families who have had long-term relationships with St. Gales Manor, suggesting that the facility can be a good fit for some residents. A mother who has been with the facility for nearly six years describes consistent happiness and satisfaction with what the staff provides - including church availability, social functions, and grooming services - emphasizing that care quality can be a reliable priority when concerns are handled promptly and respectfully. In these voices, the owners and the care team are framed as responsive and courteous, with a sense that service is a core value and that residents' well-being is treated with dignity and consideration.
Nevertheless, a contrasting voice remains loud and persistent: a family's warning to stay away, built on a belief that previous transfers, communications, and financial issues illustrate a pattern of neglect and mismanagement. One reviewer recounts moving a mother from a nearby home that closed without adequate notice, followed by a stroke and a cascade of problems, including a lack of proper reporting to social workers and interruptions to financial support. The critique highlights cold environments, poor professional conduct, and systemic failures that prevented smooth transitions and timely information sharing, culminating in a deep mistrust of the facility's ability to safeguard a resident's health and financial matters.
Taken together, the collection of reviews presents a facility that inspires strong emotions on both ends of the spectrum. Some families describe St. Gales Manor as clean, well-maintained, and staffed by caring professionals who treat residents like family, with administrators who are engaged and responsive, and a robust program of activities that contribute to residents' happiness. Others recount life-altering concerns about staffing shortages, inconsistent quality of care, insufficient incident reporting, and alarming experiences that raise questions about how emergencies are handled and how families are informed. The overarching impression is that St. Gales Manor is a place where care quality appears to vary substantially by shift, staff on duty, and individual experiences, leaving potential residents and their loved ones to weigh safety, transparency, and trust alongside the visible strengths of cleanliness, engagement, and compassionate leadership.
60 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Piedmont Triad International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St. Gales Estates in Greensboro, NC is a premier assisted living community offering a wide range of amenities and care services to its residents. The community provides a comfortable and inviting atmosphere for seniors to enjoy their golden years.
Residents at St. Gales Estates can take advantage of the beauty salon, where they can pamper themselves and enhance their appearance. The availability of cable or satellite TV ensures that residents have access to their favorite shows and movies. Community operated transportation is provided for residents who need assistance getting around town.
The computer center allows residents to stay connected with loved ones through email and social media. Dining at St. Gales Estates is an enjoyable experience, with restaurant-style dining offering delicious meals prepared by professional chefs. Special dietary restrictions are accommodated for those with specific needs.
The fitness room is fully equipped for exercise and physical activities, promoting wellness among the residents. The gaming room offers opportunities for friendly competition and entertainment. Outdoor space including a garden provides a serene environment for relaxation or leisurely walks.
Housekeeping services ensure that the living spaces are clean and tidy, allowing residents to focus on enjoying their time at St. Gales Estates. Each resident has their own private bathroom for convenience and privacy. Move-in coordination is provided to assist new residents during the transition.
For mental wellness, St.Gales Estates offers a small library where residents can indulge in their love for reading or engage in stimulating conversations with fellow bookworms.The wellness center provides resources and programs to promote overall health and wellbeing.
Wi-Fi/high-speed internet is available throughout the community, keeping residents connected online whenever they desire.Community staff can arrange non-medical transportation for outings or appointments as needed.
In terms of care services, St.Gales Estates offers 24-hour call systems ensuring help is always readily available if needed.A team of caregivers provide 24-hour supervision, assisting with activities of daily living such as bathing, dressing,and transfers.Dedicated staff help manage medication and ensure residents follow diabetes diets or other special dietary restrictions.
St.Gales Estates also provides a mental wellness program to support residents' emotional and cognitive health. Transportation arrangements are made for residents who need to visit doctors or medical appointments.
Residents at St. Gales Estates can enjoy a variety of activities, including concierge services, fitness programs,and planned day trips.Resident-run activities encourage socializing and community engagement.Scheduled daily activities keep residents entertained and offer opportunities for continued growth and learning.
St.Gales Estates benefits from its prime location, with three cafes, five physicians nearby, and ten restaurants within easy reach.This allows residents to explore the local area and easily access the services they may need.
Overall, St. Gales Estates is a vibrant assisted living community that offers exceptional amenities and care services to enhance the quality of life for its residents.
St. Gales Estates is located at 1411 Lee's Chapel Road, Greensboro, NC 27405 in Guilford County, North Carolina
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Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
Medicare Coverage for Assisted Living: An In-Depth Exploration
Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.
Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes
Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.
