St. Gale's Manor

Pros

• The administrator Hazel is the absolute best.
• The facility has a doctor and a Nurse Practitioner who routinely visit the residents.
• The activities director involves residents in activities, including bingo, movie nights, and scheduled snack times.
• Bingo is enjoyed by everyone and everyone wins a prize.
• Overall this is a beautiful facility, inside and out, with resident care identified as a top priority.

Cons

• The staff are described as unprofessional and chronically short-staffed.
• CPR and emergency response are alleged not to have been performed promptly.
• Incident reporting and communication are deemed incomplete or delayed.
• Residents are left unsupervised with insufficient check-ins.
• There are allegations of overmedication of residents.
• The environment is described as cold, dirty, with a strong odor and poor maintenance.
• Personal belongings such as clothes and dentures reportedly go missing, indicating neglect.
• Security concerns and financial mismanagement allegations are raised regarding the facility.

Review

St. Gales Manor in Greensboro, North Carolina has a wide range of opinions reflected in recent reviews, spanning heartbreaking accusations of neglect and medical mismanagement on one end to glowing praise for care, cleanliness, and compassionate staff on the other. One particularly jarring account details a family's experience around a mother who was found unresponsive at the facility in 2022. According to that account, CPR was not performed by the staff, and an EMT team later described the staff as too hysterical to carry out their duties. The family says the mother was found at about 5:30 a.m., did not reach the hospital until around 7:00 a.m., and that she potentially could have had a fighting chance if CPR had been administered promptly by those present until the EMTs arrived. They claim they received only a fragment of any incident reporting - an email with three sentences and no substantive details - and that staff did not even return to work to complete proper documentation. They describe the home as chronically understaffed both at night and during the day, with unprofessional behavior and a lack of training for critical incidents like an unresponsive resident. The family asserts that delays in answering calls about medications added to the distress, and they state their mother, at age 57, remains in ICU fighting for her life. This account ends with a stern warning to others about the facility's care, emphasis on what they believe went wrong, and a strong plea to stay away.

In contrast, a number of reviews emphasize a clean, well-maintained environment and attentive, caring staff - at least in many of the experiences shared by other families. One reviewer notes that the living and common areas are consistently clean, neat, and pleasantly scented, and that the staff are generally well trained and caring. Although this person mentions a relative who spends time in the lobby dozing and a night nurse who can appear unfriendly or brusque when asked questions, the overall impression here stresses a professional atmosphere during daytime operations and a facility where staff interactions on weekends are described as helpful. This mixed but largely favorable appraisal suggests that at times the staff's demeanor may vary by shift, but the physical upkeep and core team approach are appreciated by some families.

Several reviews highlight serious concerns about safety, understaffing, and neglect. One account describes a relative with a severe heel wound that was not cared for in a timely manner, allowing infection to spread. The reviewer says the wound remained untreated for so long that it became infected, and that the person did not bathe with any staff support and only called 911 when the situation deteriorated. Another strongly worded critique details missing clothing and dentures, with the sense that there was little accountability for basic items or wound care. The reviewer describes an environment where anyone could walk in or out, and expresses fear that residents were not adequately protected or supervised. Taken together, these statements convey a fear that residents could be overlooked or neglected, with worries about the facility's ability to respond to urgent medical needs and to safeguard personal items.

There are also accounts that portray a smooth transition for new residents and positive, reassuring interactions with management. One reviewer, for example, describes a transfer situation in which a family member moved from another facility and found the process well organized and supportive. The manager is praised for addressing questions promptly, and several comments emphasize that staff treat residents like family. A sense of cleanliness and overall satisfaction is conveyed, with multiple residents publicly expressing positive impressions about the environment and the people who work there. These positive testimonials also underscore the presence of a structured activity program, a welcoming atmosphere, and a sense of community that families value when reviewing a potential home for their loved ones.

Other reviews focus specifically on individual staff members and the broader leadership. An outspoken positive voice praises Hazel, the administrator, calling the place great and professional, while another reviewer frames the staff and owners as courteous and responsive to concerns. A longtime local nurse who visits the facility regularly emphasizes the absence of overpowering urine odor, consistent cleanliness, and a generally friendly staff, noting that the owner is consistently engaged and concerned about residents' well-being. This observer also highlights regular medical oversight by a doctor and a nurse practitioner, along with an activities director who keeps residents involved with games, movie nights, regular snack times, and a participatory bingo program where everyone can win prizes. The sentiment here is that the facility prioritizes resident care, with a strong sense of community and routine that many families find reassuring.

A separate set of reviews repeatedly returns to the same themes of care quality and personal connection. Several families describe lasting satisfaction after long-term placement, praising the care their loved ones receive, including spiritual services, social activities, grooming, and other inclusive amenities that come with the care package. The recurring message from these positive voices is one of appreciation for responsive communication, timely updates, and the feeling that owners and staff are truly invested in their residents' happiness and well-being. In these accounts, the facility's strengths are consistently described as a combination of clean facilities, attentive staff, reliable medical oversight, and a vibrant, respectful community where residents are treated with dignity and kindness.

In sum, the narrative around St. Gales Manor is mixed but decidedly complex. Some families carry deeply painful and alarming allegations about critical care failures, communication gaps, and potential neglect, painting a picture of a facility with serious safety concerns and insufficient staffing at crucial times. Others offer evidence of a well-run environment with clean surroundings, engaged leadership, effective medical oversight, and a community that residents and families find supportive and uplifting. The divergent experiences underscore the importance of independent assessment, open communication, and ongoing oversight to ensure that every resident receives consistent, high-quality care. Readers are encouraged to consider these perspectives carefully, visit personally, and ask for up-to-date, detailed information when evaluating whether this facility meets their loved ones' needs.

This part of Greensboro, North Carolina offers a variety of amenities that may be appealing to seniors looking for a convenient and vibrant community. With several cafes and restaurants located within a few miles, there are plenty of options for dining out or grabbing a quick bite to eat. Additionally, there are multiple physicians' offices and pharmacies nearby, providing easy access to medical care and prescription medications. For leisure activities, there are theaters and parks within driving distance for entertainment and outdoor recreation. The presence of churches also offers opportunities for spiritual fulfillment. While the hospitals in the area may be slightly farther away, they are still accessible for any medical emergencies or specialized care that may be needed. Overall, this part of Greensboro provides a well-rounded environment with various services to support senior living needs.

Cafes

• Panera Bread (3.7 miles)
• Starbucks (3.9 miles)
• Caribou Coffee (4.9 miles)
• Starbucks (5.2 miles)
• Starbucks (7.3 miles)
• Starbucks (9.1 miles)
• Panera Bread (13 miles)

Restaurants

• McDonald's (3.8 miles)
• KFC (3.9 miles)
• Kickback Jack's (4.1 miles)
• Chipotle Mexican Grill (4.2 miles)
• McDonald's (4.2 miles)
• Cook Out (4.2 miles)
• Print Works Bistro (4.5 miles)

Physicians

• Carolina Surgical Arts (4 miles)
• Southeastern Eye Center Add to Favorites (4.1 miles)
• Greensboro Orthopedics (4.7 miles)
• Nh New Garden Med Asso (5 miles)
• Greensboro Orthopaedics (5 miles)
• Skin Surgery Center (5 miles)
• LeBauer HealthCare at Brassfield (5 miles)

Theaters

• Regal Greensboro Grande & RPX (5.1 miles)
• AMC CLASSIC Greensboro 18 (8.6 miles)
• Regal Palladium & IMAX (12.7 miles)

Places of Worship

• Christ United Methodist Church (5.7 miles)
• Lindley Park Baptist Church (6.5 miles)
• Pinecroft Baptist Church (9.2 miles)
• Immaculate Heart of Mary Catholic Church (15.4 miles)

Pharmacies

• Walmart Pharmacy (7.3 miles)
• Walgreens (8.3 miles)
• CVS Pharmacy (8.7 miles)
• Walmart Pharmacy (9.2 miles)
• Walgreens (9.9 miles)
• CVS Pharmacy (10.6 miles)
• CVS Pharmacy (10.9 miles)

Hospitals

• Bethany Cardiology (13.5 miles)
• Cone Health Alamance Regional Medical Center (16.1 miles)

Parks

• Springwood Park (13.6 miles)