Carriage House

Pros

• The loved one seems very happy at Carriage House and enjoys the meals much more than at the previous community.
• The staff is amazing and always makes residents feel like family, showing genuine care and interaction.
• The facility is clean, well-maintained, and has a quiet atmosphere that some residents appreciate.
• The initial tour experience was welcoming, with friendly staff who provided helpful information.
• Family communication is good, allowing for a comfortable understanding of their loved one's care routine.
• The community offers a variety of activities that promote engagement for those who are active and social.
• Positive experiences regarding food quality and dining services were noted by many families.
• Overall impressions of Carriage House reflect satisfaction with the environment and care received by residents.

Cons

• The loved one experienced a lack of proactive communication regarding care level changes, leading to unexpected billing issues.
• There were significant concerns about medication administration and overall care quality, with reports of missing doses and inadequate responses to needs.
• The facility's initial positive impression diminished over time, with the family feeling that promises made during the tour were not fulfilled.
• Staff interactions varied widely, leading to inconsistent care and experiences for residents.
• Activities were insufficiently scheduled and often did not occur as promised, resulting in a lack of engagement for residents.
• Poor cleanliness standards were noted in specific areas, such as unpleasant odors in living quarters.
• The facility's understaffing negatively impacted the level of service and overall resident satisfaction.
• The director's confrontational behavior toward families was reported as unprofessional and unacceptable.
• Some families felt that the facility did not meet their loved one's specific needs effectively, leading to dissatisfaction with their experience.
• Overall, there was a perception that the advertised high standards of care and engagement did not align with reality for some residents.

Review

Carriage House has elicited a diverse range of experiences among families and residents, reflecting both positive and negative aspects of their care services. For some families, the transition to Carriage House from previous communities has proven beneficial. One family noted that their loved one is happier at Carriage House, enjoying better meal options and overall satisfaction compared to the previous facility. They appreciated the lower costs while receiving enhanced care and amenities. The cleanliness of the community and the friendliness of staff members were also highlighted as strong points during visits.

However, not all experiences mirror this positivity. Several reviews indicated challenges with communication regarding care levels, particularly when updates were not provided promptly to families. One reviewer expressed frustration after discovering that their loved one's care level had been elevated without notification, leading to unexpected billing for the higher level of care. This lack of proactive communication about changes in care needs was pointed out as an area in need of significant improvement by multiple reviewers.

The quality of care itself has drawn mixed feedback; while some families report excellent interaction between staff and residents, others have described distressing situations involving missed medication and inadequate hygiene conditions within memory care units. For example, one family recounted alarming instances where their loved one’s bed emitted a strong odor upon visitation—a clear indicator of neglect—which raised serious concerns about consistency in caregiving practices at Carriage House. Despite being advertised as a five-star facility that promotes engagement among residents, many attempted to find evidence substantiating these claims but found them lacking.

Conversely, there were commendable mentions regarding individual staff members who made residents feel like family—a sentiment shared by those who experienced attentive service during their time at Carriage House. The empathy shown by certain caregivers left lasting impressions on families who felt reassured knowing their loved ones had compassionate support throughout their stay. This aspect seemed to soften some critiques concerning operational shortcomings like understaffing or ineffective activity programs.

Another recurring issue involved programming for resident activities; various family members noted a discrepancy between advertised engagement opportunities versus actual offerings on-site. Instances were reported where scheduled activities did not take place due to staffing shortages or absent coordinators—factors contributing to feelings of isolation amongst residents who thrived in more interactive settings. Families with active loved ones soon transitioned them elsewhere seeking environments that catered better to their social needs.

On the flip side, several reviews mentioned positive sentiments surrounding food quality and hygiene standards within common areas such as dining facilities and housekeeping services—factors critical for creating pleasant communal living conditions. Families frequently expressed relief knowing that although there were issues requiring attention within management protocols or staffing dynamics, fundamental services such as nutrition appeared consistently favorable.

In summary, while many families appreciate certain aspects like warm interactions from individual staff members coupled with enticing meal options available for residents at Carriage House, critical gaps exist warranting urgent improvements related to communication practices around changing care needs along with enhancing programming consistency for resident activities aimed at fostering engagement. These insights provide invaluable perspectives—beneficial both for prospective new residents seeking suitable living arrangements as well as management aiming toward resolving identified deficiencies ultimately enhancing overall resident satisfaction.

This part of Greensboro, North Carolina offers a variety of amenities that cater to senior living. With several cafes and restaurants within a short distance, there are plenty of dining options to choose from. In addition, there are multiple physicians and pharmacies nearby for convenient medical care. For leisure activities, there are theaters and places of worship in the area. The presence of hospitals within a reasonable driving distance provides peace of mind in case of emergencies. Overall, this part of Greensboro provides a well-rounded community with access to essential services for seniors looking to settle in the area.

Cafes

• Starbucks (2.9 miles)
• Panera Bread (3.1 miles)
• Starbucks (3.8 miles)
• Caribou Coffee (4.3 miles)
• Starbucks (6.2 miles)
• Starbucks (8.2 miles)
• Panera Bread (12 miles)

Physicians

• Southeastern Eye Center Add to Favorites (2.9 miles)
• Carolina Surgical Arts (3.2 miles)
• Skin Surgery Center (3.7 miles)
• Nh New Garden Med Asso (3.7 miles)
• LeBauer HealthCare at Brassfield (3.7 miles)
• Eagle Family Medicine at Brassfield (3.8 miles)
• Greensboro Orthopedics (3.9 miles)

Restaurants

• McDonald's (3 miles)
• McDonald's (3 miles)
• Cook Out (3 miles)
• KFC (3.3 miles)
• Wendy's (3.3 miles)
• Taco Bell (3.4 miles)
• Chipotle Mexican Grill (3.8 miles)

Theaters

• Regal Greensboro Grande & RPX (4.4 miles)
• AMC CLASSIC Greensboro 18 (7.9 miles)
• Regal Palladium & IMAX (11.7 miles)

Places of Worship

• Christ United Methodist Church (4.9 miles)
• Lindley Park Baptist Church (5.9 miles)
• Pinecroft Baptist Church (8.9 miles)
• Immaculate Heart of Mary Catholic Church (14.3 miles)

Pharmacies

• Walmart Pharmacy (6.3 miles)
• Walgreens (7.8 miles)
• CVS Pharmacy (7.9 miles)
• Walmart Pharmacy (8.3 miles)
• Walgreens (9.4 miles)
• CVS Pharmacy (9.9 miles)
• Walgreens (10.5 miles)

Hospitals

• Bethany Cardiology (12.4 miles)
• Cone Health Alamance Regional Medical Center (17.5 miles)

Parks

• Springwood Park (15 miles)