Information last verified:
105 Avery Street, Garner, NC 27529
For more information about senior living options: (844) 490-3973
They note it’s easy to book appointments as a new patient, with short waits and friendly, professional care. The staff is consistently described as great, friendly, and helpful. Avance Care has been a long-standing primary care provider, and patients express high satisfaction. Patients feel seen, heard, and cared for by the providers. Lindsay Palmeri is praised for being knowledgeable, attentive, and compassionate. Dr. Brinson and other providers are described as caring, professional, and thorough. The facility is clean, welcoming, and comfortable. Patients can often get same-day sick appointments when needed. The care team is proactive and takes time to address concerns. In-suite lab services add convenient, on-site testing. The office environment is professional and patient-focused. Many patients would readily recommend Avance Care to family and friends.
The reviewer could not obtain their medication and neither calls nor MyChart messages were returned. Billing issues with LabCorp led to paying after a final collection notice due to incorrect charge codes. The office was difficult to reach by phone, with calls not answered or returned for days. They experienced long wait times and last-minute appointment cancellations or delays, often with rude treatment by staff. The online appointment system was misleading, and front desk staff claimed there were no available appointments. They felt some providers did not listen or take their concerns seriously, implying care relied on non-physician staff.Ann's Family Care 5 in Garner is best suited for adults who prize a relationship-driven primary care home where clinicians listen, explain, and stay engaged over time. This community works best for families that value continuity, patients who want to build trust with a core set of providers and who appreciate a culture that emphasizes empathy, thorough evaluation, and collaborative decision-making. When care teams are at their best, the experience feels personal and respectful: patients report feeling truly heard, with providers who take time to understand the whole person, not just a checklist. For households that prioritize dependable access to timely sick visits and a practice that treats medical concerns as a partnership, Ann's Family Care 5 offers substantial value. The strongest draw is the clinical heart of the operation, the physicians and PAs who earn loyalty through genuine attentiveness and competent, proactive care.
That said, certain realities warrant careful consideration before committing to this community. Those who cannot tolerate inconsistent phone access, delays in message returns, or frequent scheduling hiccups may want to evaluate alternatives. Several reviews flag persistent friction with the front desk and patient portal, along with billing ambiguities that escalate into collection notices. For families that rely on predictable administrative efficiency to coordinate healthcare around other commitments, the friction may outweigh the benefits of excellent clinical care. Additionally, providers sometimes rotate, and patients can lose continuity when their trusted clinician is no longer on the roster or when communication from the office becomes fragmented. In short, strong clinical relationships coexist with a bumpy administrative experience; that tension shapes daily decision-making.
The core advantages of Ann's Family Care 5 are tangible and meaningful. The clinicians consistently demonstrate depth, listening ability, and practical guidance that helps patients feel empowered in their own care. Several providers, named or presumed, emerge as anchors, delivering thorough explanations, patient-specific recommendations, and measured, compassionate care. The ability to secure same-day or near-term sick visits stands out as a practical, high-value feature, especially for families managing work and school schedules. Extended hours and in-office services, such as convenient laboratory support, further reduce the friction of coordinating tests and results. Across many reviews, the tone is clear: when the care team is at its best, patients experience a level of attentiveness and partnership that makes medical concerns manageable and less intimidating.
Where the experience sours for some families are the recurring administrative bottlenecks. Front-desk responsiveness and the reliability of the phone system are recurring pain points, with multiple accounts of unanswered calls, delayed message returns, and reliance on the patient portal for communications that does not always deliver promptly. Billing issues, ranging from coding errors to disputes over charges, are another notable irritant that can sour otherwise solid medical care. A few patients report abrupt changes in staffing, including the departure of favored clinicians, which disrupts continuity and requires re-establishing trust with a new provider. These administrative and logistical gaps do not negate clinical excellence, but they do color the overall experience and influence long-term satisfaction.
The way the positives offset the negatives hinges on one decisive factor: the value placed on high-quality, patient-centered medical judgment. When a patient connects with providers who truly listen, the clinical upside is substantial enough to compensate for some administrative rough edges. The clinicians’ ability to diagnose thoughtfully, explain options clearly, and tailor treatment to individual needs yields tangible health benefits and strong patient confidence. In many cases, the practice earns loyalty because the care plan is collaborative, not paternalistic. Extended hours, in-suite testing options, and a culture of attentiveness toward patient concerns enhance this offset. For families who can navigate the front-office hiccups, the enhanced medical rapport and practical care deliver meaningful, long-term health dividends.
Practical guidance for a decision hinges on anticipating and mitigating the administrative realities. Prospective patients should request a specific primary provider to preserve continuity and reduce disruption when changes occur. Clarify the preferred communication channel, phone, portal, or direct messaging, and establish realistic expectations for response times. Inquire about scheduling policies, especially for urgent or same-day visits, and confirm how prescription refills and test results are handled to avoid surprises at the pharmacy. It is prudent to review billing practices upfront, request itemized estimates, and confirm which services are coded correctly to minimize unexpected charges. Finally, assess tolerance for occasional scheduling volatility by weighing the value of consistently excellent clinical care against the friction of administrative gaps.
In sum, Ann's Family Care 5 Garner stands out as a practical choice for families that value deep, collaborative medical relationships and the convenience of same-day access when illness arises. The clinicians are repeatedly praised for their listening skills, empathy, and decisive guidance, and the practice offers features that ease logistics, such as extended hours and in-suite lab capabilities. However, the decision to align with this community should weigh the persistent administrative hurdles, especially around phone access, portal reliability, and billing transparency, against the undeniable clinical strengths. For households prioritizing continuity, personalized attention, and a robust medical partnership, this is one of the stronger primary care options in Garner. For those whose nonclinical experience, reliability of communication, billing clarity, and scheduling predictability, drives the decision, exploring alternatives with more streamlined administrative operations may be the prudent path.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Raleigh-Durham International (15 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ann's Family Care 5 is a welcoming and nurturing assisted living community located in the charming town of Garner, NC. Designed for individuals seeking supportive living arrangements, this board and care home offers a range of amenities that promote comfort, convenience, and quality of life.
Residents can enjoy spacious accommodations in a fully furnished environment that includes a cozy dining room and picturesque outdoor spaces such as a beautifully maintained garden. The community prioritizes residents' well-being with comprehensive housekeeping services and move-in coordination to ensure a smooth transition.
At Ann's Family Care 5, personalized care is at the forefront. The dedicated staff provides assistance with activities of daily living, including bathing, dressing, transfers, and medication management. Special dietary needs are catered to with meal preparation and service tailored to individual preferences. Residents can also benefit from coordinated transportation arrangements for medical appointments and convenient access to healthcare providers.
The vibrant community encourages an active lifestyle with scheduled daily activities designed to engage residents physically, mentally, and socially. With nearby cafes, parks for leisurely strolls or picnics, pharmacies for easy access to medications, restaurants for dining out experiences, theaters for entertainment options, and hospitals for medical needs, all within reach, Ann's Family Care 5 truly embodies a holistic approach to senior living.
Whether it’s enjoying the serene outdoor spaces or participating in enriching daily activities, Ann’s Family Care 5 offers its residents an opportunity to thrive in a supportive atmosphere where every individual is valued and cared for.
Ann's Family Care 5 is located at 105 Avery Street, Garner, NC 27529 in Wake County, North Carolina
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