105 Avery Street, Garner, NC 27529
For more information about senior living options: (844) 490-3973
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Cindy Wooden notes she has never had a problem with the staff in eight years and would rate Avance Care five stars each year. A patient believes Stephanie Brinson genuinely cares about her. The staff are very knowledgeable and friendly, and patients feel cared about. One reviewer praises Amanda as awesome. The care is good and practitioners listen to concerns and take them seriously. The staff are friendly and professional, and the office is described as a great practice. One reviewer absolutely loves Avance Care in Garner, describing them as courteous and never keeping you waiting. Lindsay Palmeri is highly recommended for her knowledge and supportive approach. A patient says the overall experience has been great and that practitioners listen and take concerns seriously.
The office is frequently hard to reach by phone, with callbacks taking days or not happening at all. Wait times are often long, sometimes exceeding the scheduled appointment time. The staff on the phone are described as rude and rushed. Prescription refills and new prescriptions are repeatedly delayed due to system changes and inefficiencies. Sick patients are sometimes told to go to urgent care or the ER instead of being seen promptly. Patients are not reliably informed when a preferred doctor leaves the practice. The patient portal is difficult to access, and password issues hinder scheduling and communication.Avance Care in Garner draws a wide range of patient experiences, with stories that echo both deep appreciation and notable frustrations. On the one hand, there are longtime patients who feel a strong sense of trust and continuity, built over years of comfort with the staff and individual providers. One patient, Cindy Wooden, described eight years of consistent, positive encounters after moving to the area from Indiana. She highlighted a sense of relief in finding a clinic where the staff treated her well over many visits, giving particular praise to provider Stephanie Brinson. For her, the office has not only met her medical needs but also established a level of care and reliability that makes it her preferred choice year after year. She also suggested that some negative posts online may reflect transient or unhappy individuals and reminded readers that personal experience matters - and that not every review will match the reality for every patient.
Yet other patients recount experiences that stand in sharp contrast to that steady sense of care. A patient with an acute illness describes a troubling lack of timely response: multiple voicemails over two days, messages left unreturned, and a recommendation to seek care elsewhere or go to the ER when a fever and other symptoms appeared. That account points to a pattern many others mention: in moments of urgent need, the practice can feel unresponsive, with staff on the phone described as rushed or brusque. The frustration is amplified by a nurse line that some patients feel does not provide adequate guidance when symptoms worsen, leaving them to navigate their illness without timely support from the clinic.
Administrative changes appear to have magnified these tensions. Several reviewers point to a new system that, in their view, disrupted the flow of appointments and made prescription management more cumbersome. There are frequent mentions of prescription refills and new prescriptions being delayed or misrouted, with staff often needing to contact others to complete an order rather than handling it directly. One patient noted that they were waiting until the following Monday due to another error in sending medications to a long-standing pharmacy, describing the situation as a disappointing shift from past experiences. The phone system and the difficulty of reaching someone, even for routine questions, recur across many posts, giving the impression that getting through to the office is a hurdle many patients have learned to negotiate.
Despite these complaints, there are consistent threads of praise for the clinical team itself. Several reviews emphasize that the doctors, nursing staff, and support personnel they do see remain knowledgeable, professional, and genuinely caring. For some patients, the care they receive when they are able to be seen is what keeps them returning, even if the administrative side presents ongoing challenges. One patient specifically lauded Amanda as "Awesome," while another pointed to Dr. Corbin and other providers as highly competent, underscoring that the clinical quality remains strong even as other parts of the operation strain under systemic issues. The sentiment is that the care providers themselves are excellent; the friction arises primarily from scheduling, communication, and logistical processes rather than from medical expertise or bedside manner.
Within the mix of stories, positive in-office experiences are still reported. Some patients describe quick, efficient visits with minimal or timely wait times and a sense of being listened to and valued. A few reviews note that the office staff are friendly and professional, that there can be a smooth, followed-through experience when everything is functioning as expected, and that certain providers are particularly trusted and well-liked. Others highlight the usefulness of telemedicine or specific clinicians, such as Lindsay Palmeri, who recently received strong, favorable feedback for being attentive, knowledgeable, and practical. The positive comments often circle back to the quality of care and the personal connection patients feel with their clinicians, even as they acknowledge that accessing care administratively can be inconsistent.
In more recent reflections, updates from 2025 describe a downturn in wait times and overall experience for some patients. The narrative here is not uniform: some patients continue to report long waits for routine procedures like blood work, with a sense that the practice is not reliably honoring appointment times. A few accounts express disappointment with the overall experience, including longer waits past scheduled times, which at times led patients to consider moving their care elsewhere. This newer thread suggests that changes over time, not just individual interactions, have shaped how the practice is viewed by some in the community.
Taken together, the collection of reviews paints a clinic that can deliver strong, compassionate medical care through physicians and clinicians who are clearly valued by their patients. The same reports, however, describe a front-office and administrative system that struggles with accessibility, responsiveness, and consistency, particularly around phone communication, appointment logistics, and prescription handling. For every story about a clinician who listens, explains, and engages with a patient's concerns, there is another that centers on the difficulty of reaching the office, the frustration of delayed calls or prescriptions, and the sense that administrative changes have disrupted the smooth operation some patients once relied on. The result is a nuanced portrait: Avance Care in Garner remains a trusted destination for many patients who prize the clinical competence and personal care, even as administrative and communication challenges continue to complicate the experience for others.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Raleigh-Durham International (15 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ann's Family Care 5 is a welcoming and nurturing assisted living community located in the charming town of Garner, NC. Designed for individuals seeking supportive living arrangements, this board and care home offers a range of amenities that promote comfort, convenience, and quality of life.
Residents can enjoy spacious accommodations in a fully furnished environment that includes a cozy dining room and picturesque outdoor spaces such as a beautifully maintained garden. The community prioritizes residents' well-being with comprehensive housekeeping services and move-in coordination to ensure a smooth transition.
At Ann's Family Care 5, personalized care is at the forefront. The dedicated staff provides assistance with activities of daily living, including bathing, dressing, transfers, and medication management. Special dietary needs are catered to with meal preparation and service tailored to individual preferences. Residents can also benefit from coordinated transportation arrangements for medical appointments and convenient access to healthcare providers.
The vibrant community encourages an active lifestyle with scheduled daily activities designed to engage residents physically, mentally, and socially. With nearby cafes, parks for leisurely strolls or picnics, pharmacies for easy access to medications, restaurants for dining out experiences, theaters for entertainment options, and hospitals for medical needs—all within reach—Ann's Family Care 5 truly embodies a holistic approach to senior living.
Whether it’s enjoying the serene outdoor spaces or participating in enriching daily activities, Ann’s Family Care 5 offers its residents an opportunity to thrive in a supportive atmosphere where every individual is valued and cared for.
Ann's Family Care 5 is located at 105 Avery Street, Garner, NC 27529 in Wake County, North Carolina
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