Many residents describe difficulty getting through by phone and not receiving call backs.
Several reviews complain that the office rarely answers, voicemails arenāt returned, or it takes days to get a response. A few residents add that they sometimes have to drive to the office to get help. Others note the patient portal or automated phone options made scheduling or follow-up harder than expected. One reviewer says the phone system and back-and-forth contributed to missed or delayed care needs.
common22 reviews mention this
Caregivers are described as attentive
Residents frequently describe providers who listen, explain, and focus on their health needs.
A large share of reviews emphasize that providers take time, listen without rushing, and respond thoughtfully to concerns. Multiple residents say they felt cared for and supported, and several describe specific visits where they received guidance, recommendations, or prompt help. Some also highlight compassionate interactions with both providers and staff during same-day or urgent-type visits. Even when other parts of the experience were criticized, many reviews still separate the providersā care as a strength.
caveat5 reviews mention this
Appointment timing and waits vary
Some residents report long waits or scheduling friction even when they arrive prepared.
While a number of reviews mention short waits and easy appointments, others describe delays that pushed visits past scheduled times. A few residents recount being kept waiting in the lobby or experiencing substantial hold-ups for labs or visits. Some also describe trouble getting sick-visit access quickly, including being told to wait or go elsewhere. Overall, the experience appears mixed depending on timing and follow-through for scheduling and back-office steps.
caveat7 reviews mention this
Front desk support is mixed
Some residents describe unhelpful or dismissive front-desk interactions alongside better provider care.
A cluster of reviews points to frustration with front-desk customer service, including rude or rushed communication and trouble getting issues resolved. Some residents say administrative staff were difficult to reach or were not able to help with requests like prescriptions, billing questions, or scheduling changes. At the same time, several other reviews specifically praise the desk staff as friendly and professional. That divide suggests front-desk experiences may vary more than provider interactions.
common2 reviews mention this
Facility cleanliness and comfort stand out
A couple residents mention a clean, comfortable environment.
One review specifically praises the facility as always clean and notes it helps them feel comfortable. Another points to a āno cell phoneā rule in the lobby as part of the environment. These mentions align with the community offering housekeeping services and a move-in-ready setup.
common2 reviews mention this
Nearby medical and pharmacy options
Nearby hospitals and pharmacies make it easier to handle medical needs locally.
Residents are served in an area with close hospital and pharmacy access, which can be helpful for follow-up care and prescriptions. The listing area includes a nearby hospital option and several pharmacy choices within a few miles. That local access matches how many residents discuss getting timely medical attention and medication support.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
6 resident community capacity
Types of Care
Assisted Living
Board and Care Home
Amenities
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Transportation
Raleigh-Durham International (15 miles away)
Care Services
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Scheduled daily activities
Nearby Places of Interest
Hospitals
Wakemed Garner Healthplex (1.2 miles)
WakeMed Health & Hospitals (5.2 miles)
WakeMed Heart Center (5.2 miles)
Duke Raleigh Hospital (8.1 miles)
JMH Clayton (8.2 miles)
UNC Specialty Women's Center at Rex (8.9 miles)
Pharmacies
Walgreens (1.4 miles)
CVS Pharmacy (1.7 miles)
Walgreens (1.8 miles)
Walmart Pharmacy (2.8 miles)
CVS Pharmacy (3.6 miles)
Walgreens (5.5 miles)
Walgreens (5.8 miles)
Cafes
Starbucks (1.8 miles)
Starbucks (6.2 miles)
Starbucks (6.7 miles)
Starbucks (8 miles)
Chanticleer Cafe & Bakery (8.8 miles)
Restaurants
Burger King (1.9 miles)
Chick-Fil-A (2.1 miles)
Wendy's (2.3 miles)
Carolina Ale House (3.9 miles)
Woody's At City Market (4.7 miles)
Brewery Bhavana (4.8 miles)
Cook Out (4.8 miles)
Physicians
Raleigh Orthopaedic (2.6 miles)
Raleigh Pediatric Associates (2.7 miles)
Strategic Behavioral Center - Scott D Segal MD (3.6 miles)
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.
The article examines the complexities of assisted living for individuals with disabilities, emphasizing the need for tailored care solutions that enhance quality of life and social inclusion, while addressing financial challenges and advocating for community integration. It discusses various housing options, the importance of financial assistance through public benefits, and highlights trends towards integrated and technology-driven solutions in disability-focused housing.
Get PricingAsk A QuestionSchedule A TourContact Senior Advisor
By clicking submit, you agree to our Partner's Terms of Use. You
also consent to receive calls and texts, which may be autodialed, from our Partner. Your consent is not a condition to
using our Partner's service. Please visit our Partner's Privacy Policy for information about their privacy practices.
6 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Raleigh-Durham International (15 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Affordable pricing relative to Wake County and North Carolina averages.
How and When Medicaid May Cover Assisted Living Costs
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Comprehensive Residential Support and Assisted Living Solutions for Individuals with Disabilities