Golden Years Outreach Services

Pros

• The staff are extremely sweet and helpful.
• Monique is described as extremely sweet and attentive to daily needs.
• The caregivers are excellent, punctual, and reliable.
• The company treats clients like family and creates a homey atmosphere.
• The service is outstanding, courteous, and fairly priced with good communication.
• The owner checks in to ensure everything is going well.
• Clients would recommend Golden Years Outreach Service to friends.
• The agency is very loving, kind-hearted, and among the best in the area.
• The staff are trustworthy, professional, and well-mannered.
• They take good care of the elderly with strong customer service and personal care skills.

Cons

• They were abused and neglected by the agency.
• They were left in the tub.
• They had to be dressed and given a pain pill for injuries.
• They described the agency as the worst they've ever had.

Review

Golden Years Outreach Service has earned a broad and heartfelt set of praises from clients and their families, painted with warmth, reliability, and a compassionate touch. Across multiple messages, people describe a company that feels more like a supportive partner than a distant service provider. One account highlights a remarkable person connected to the team, noting that despite not being able to meet in person, the staff's presence still comes through as thorough, neat, and consistently helpful with daily care needs. The overall impression is one of steadiness, care, and a genuine commitment to making life easier for those who rely on their services.

A standout thread in these testimonials centers on Monique, described as the boss who embodies sweetness and a proactive spirit in assisting with daily needs. Several contributors recount great conversations with her, including an inquiry about the company and even a potential job opportunity. The tone is warm and respectful, underscoring not just professional capability but a personal investment in the welfare of clients. It's clear that Monique's leadership leaves an impression of someone who cares deeply about how care is delivered day to day.

When it comes to the services themselves, reviewers emphasize the scope and consistency of care. The caregivers are praised for addressing a wide range of needs - baths, feeding, and all the essential daily activities - always delivered with a "sweet heart." The sentiment that emerges repeatedly is that the care is thorough and compassionate, with staff who are described as loving, kind-hearted, and attentive. In one note, a caregiver's presence is described as part of a family-like atmosphere, a recurring theme that echoes through several endorsements.

Communication and reliability appear as central strengths. One detailed account mentions excellent communication, fair pricing, and a caregiver team that never caused problems. The owner's habit of checking in to ensure everything is going smoothly reinforces a sense of ongoing support and accountability. The ability to accommodate intermittent or shifting care needs without pressure, paired with clear updates and responsiveness, is highlighted as a key reason families feel confident in Golden Years Outreach Service.

Many reviews celebrate the people behind the service. Phrases like "beautiful company," "treat their clients like family," and "great people - trustworthy and professional" recur, painting a picture of a team that is not only capable but sincerely dedicated to the well-being of clients. The consensus is that the staff are outstanding in both personal warmth and professional skill, delivering care that families can depend on. The repeated assurance that the services are "outstanding" and that the team should be recommended to others reinforces the sense of trust that has formed around the agency.

The broader community and environment also receive positive attention. Reviewers mention a Southern hospitality feel, and a sense of reasonable resources within the community. This backdrop helps explain why families feel supported not just by caregivers but by a network that is accessible and grounded in everyday, livable care. The emphasis on dependable, timely support and on explaining services in a way that feels approachable contributes to the impression of a caring, community-minded organization.

Amid the overwhelmingly positive notes, a single reviewer shares a contrasting experience, describing abuse and neglect with a different agency - the harsh reminder that not all care providers meet even basic standards. This point stands apart from Golden Years Outreach Service, serving as a cautionary note about the importance of trustworthy, well-led care. It underscores why the collective praise for Golden Years feels meaningful: it's the resonance of reliability, compassion, and clear communication in contrast to a negative experience with another agency.

Taken together, the reviews form a compelling portrait of Golden Years Outreach Service as a caregiver network that families can rely on. There is consistent praise for compassionate, capable staff; for leadership that is approachable and involved; for clear communication and flexible, no-pressure service arrangements; and for a sense of family-like care that treats clients with dignity and respect. The repeated affirmations - about loving, professional, and dependable care - create a coherent narrative of an organization that genuinely strives to support both clients and their loved ones in meaningful, practical ways.

Restaurants

• Little Caesars Pizza (2.5 miles)
• McDonald's (2.6 miles)
• Luigi's Italian Restaurant & Bar (2.9 miles)
• Fazoli's (2.9 miles)
• Waffle House (3.1 miles)
• Sonic Drive-In (3.2 miles)
• Golden Corral (3.2 miles)

Physicians

• Cape Fear Valley (2.9 miles)
• North Ramsey Dialysis Center (5 miles)
• Cape Fear Orthopaedic Clinic (7.3 miles)
• Family Medicine and Acute Care of Sandhills (16.6 miles)

Theaters

• AMC Fayetteville 14 (3.6 miles)

Cafes

• Lol Tea and Coffee (3.9 miles)
• Starbucks (5.5 miles)

Pharmacies

• Cape Fear Discount Drugs North (5.6 miles)
• Walmart Pharmacy (5.8 miles)
• Womack Pharmacy Annex (7.3 miles)
• Anderson Creek Pharmacy (14.7 miles)
• CVS Pharmacy (16.5 miles)

Parks

• Smith Lake (5.8 miles)

Hospitals

• Womack Army Medical Center (8.3 miles)