1904 Johnson Road, Elizabeth City, NC 27909
For more information about senior living options: (844) 490-3973
The patients are sweet.
Ms. Darlene is so rude to the family; she needs training on how to speak professionally to family members. She goes behind family members' backs and does what she wants without their permission. She told me to shut up, I was making her sick, and she hung up. Every time I call, she acts like she owns the building. The faculty would be better off if they got rid of her nasty attitude. This place needs to be shut down. The people who work here are so mean to the patients. It's sickening. The patients are scared of the workers. Such a depressing place. Please don't send your loved ones here. Ghetto nurses. Somebody please investigate this place. The patients are sweet, but they are treated so badly. Please don't let your loved ones go to this facility. It is nasty and some of the staff are not kind to the patients. They want you to think they are taking good care of the client. My brother would still be alive if they had taken better care of him. They need to be shut down. The local authorities don't seem to care. If I could give Heritage Care of Elizabeth City a 0 rating I would.House Of Love Family Care Home in Elizabeth City, NC is best suited for families that insist on hands-on oversight and are prepared to intervene aggressively on a loved one's behalf. In practical terms, this means avoiding reliance on the place for calm, consistent, professional care unless family members are ready to monitor daily interactions, escalate concerns in real time, and move quickly if issues arise. The history attached to this home suggests that a resident's safety and dignity depend far more on vigilant family involvement than on the facility's internal processes.
Those who should definitely consider alternatives are families prioritizing respectful treatment and stable caregiving. The posted experiences depict a pattern of unprofessional communication from staff, and in several accounts, patients appear to experience discomfort or fear around those delivering care. When comfort, trust, and clear, humane treatment are nonnegotiables, this residence raises too many red flags to be deemed a prudent choice. For families seeking a trustworthy, reassuring environment, other local options with stronger reputations for staff conduct and resident advocacy are advisable.
Pros, if any, do not meaningfully offset the dominant concerns. A single nod to kitchen staff emerges in one remark, suggesting some level of routine service, and a couple of residents are described as sweet. Yet these fragmentary positives are not enough to counter pervasive reports of rude behavior, alarming attitudes toward families, and a culture that can feel threatening to those living and working there. In short, any minor comfort from a portions of staff or a few residents is overwhelmed by the larger narrative of disrespectful treatment and compromised care.
The most serious cons center on the treatment of residents and the reliability of the care environment. Reviewers describe staff as mean, unkind, and, in some cases, discourteous to families. Administrative conduct is questioned, with claims of behind-the-back decisions and a confrontational communication style toward relatives. The strongest warnings - claims that residents feel scared and that the facility should be shut down - underscore a fear of neglect or abuse rather than isolated incidents. Taken together, the negative experiences create a risk profile that frustrates any expectation of stability, trust, or safe, compassionate daily care.
For families still weighing this option, several practical steps can inform a smarter decision. Conduct a multi-hour, end-to-end visit at various times of day to observe direct interactions between staff, residents, and family members. Request to speak with frontline caregivers about daily routines, care plans, and individual needs. Check state inspection records and any enforcement actions with the North Carolina Division of Health Service Regulation, focusing on staffing levels, incident reports, and corrective actions. Ask administrative leadership for a transparent explanation of recent complaints and a written plan to address them, including staffing stability, training, and accountability mechanisms. Finally, gauge alternative facilities by comparing resident satisfaction, staff turnover, and the presence of family-friendly policies that encourage open communication rather than gatekeeping.
The bottom line is clear: this community presents a high-risk environment for families who cannot or will not exercise intense oversight. Given the recurring themes of disrespect, perceived neglect, and staff-related fear among residents, stronger options exist in the Elizabeth City area where care standards, staff professionalism, and resident dignity are priorities. If budget constraints are a concern, those constraints should not trump the fundamental need for a safe, respectful, and consistently well-supported living environment. In decision-making terms, this is a strong candidate to pass on in favor of facilities with verifiable track records of compassionate care, transparent administration, and a demonstrated commitment to resident well-being.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.House Of Love Family Care Home in Elizabeth City, NC is a warm and inviting assisted living community that provides a comfortable and nurturing environment for its residents. As a board and care home, our focus is on offering personalized care to each individual, ensuring their safety, health, and happiness.
Our community boasts a range of amenities that promote both relaxation and socialization. Residents have access to a charming dining room where delicious meals are served with special attention to dietary restrictions. The fully furnished living spaces provide all the comforts of home, while our beautiful garden offers a serene outdoor space for residents to enjoy nature.
At House Of Love Family Care Home, we understand the importance of maintaining cleanliness and orderliness in our residents' lives. That's why we provide housekeeping services to keep their living spaces tidy and organized. Our dedicated staff also assists with move-in coordination to ensure a smooth transition into our community.
We believe in empowering our residents to live fulfilling lives by providing them with the support they need for everyday tasks. Our caring team is trained to offer assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that each resident's medical needs are met appropriately.
For those with specific dietary requirements or restrictions, our community offers specialized diabetes diets as well as meal preparation services. Our experienced staff carefully manages medication administration and ensures that it is taken correctly and on time.
Transportation arrangements are made for medical appointments and we provide transportation services for doctor visits as needed. Additionally, we offer scheduled daily activities designed to keep residents engaged and entertained.
At House Of Love Family Care Home, we pride ourselves on creating a supportive environment where residents can thrive physically, mentally, and emotionally. Our commitment to exceptional care sets us apart as an outstanding assisted living community in Elizabeth City, NC.
House Of Love Family Care Home is located at 1904 Johnson Road, Elizabeth City, NC 27909 in Pasquotank County, North Carolina
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