713 Eva Street, Durham, NC 27701
For more information about senior living options: (844) 490-3973
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The reviewer praised NuAngels Home Care for creating a personalized care plan for their grandmother and stated that the company went above and beyond, leaving the family forever grateful. NuAngels Home Care was described as a great company with a wonderful experience taking care of the reviewer's family, with thanks for all they had done. The reviewer expressed appreciation for the care provided by NuAngels, noting gratitude from the family.
The company is unprofessional, with poor communication and no sense of urgency. It is described as one of the worst, with multiple aides who were late or needed aides themselves. An aide allegedly slept on the job for about 40 minutes on the first day. The reviewer suspects the company hires anyone and questions its professionalism, doubting the authenticity of positive reviews. The company is called liars and unprofessional, allegedly lying when pressed and misinforming other companies about the reviewer. Items are claimed to go missing, with suspicions of theft by staff, and workers allegedly not properly trained; the company is accused of misrepresenting the reviewer's wishes to healthcare providers. The reviewer felt disrespected and states their grandfather was discharged for not answering the door quickly. They would not recommend the company and would advise others to look elsewhere.NuAngels Home Care appears in these accounts as a company that elicits very strong reactions, with a majority of the reviews emphasizing serious concerns about professionalism, communication, and staff reliability. Several reviewers say the experience was marked by a persistent lack of urgency and clarity throughout the process. One account notes that over the course of a month or so there were four or five different aides assigned, and each one seemed late or otherwise unprepared, with some aides needing an aide themselves. The impression given is that the agency struggled to provide consistent, dependable service, and that the staff rotation contributed to a sense of instability for the client and their family.
The negative feedback often centers on questions of staff quality and accountability. A number of reviewers describe aides who were late, slept on the job, or otherwise failed to perform at an acceptable level. One account explicitly states that a supposed "best" aide arrived on the first day and then went to sleep for about 40 minutes, to the point where the client could not wake her. Such experiences lead to a broader concern that the company may be hiring indiscriminately or failing to ensure proper training, with some reviewers even suggesting that the business is not professionally run. There is also skepticism about the legitimacy of the company's positive reviews, with a claim that some favorable feedback could be fake.
In addition to reliability issues, several reviews raise serious accusations about integrity and ethics. One client asserts that when backed into a corner, the company will lie, and the same account questions whether staff members who come into the home could be thieves. There are explicit claims that things began to go missing, and that the company attempted to blame the client. Another disturbing allegation describes being accused of something inappropriate and notes that staff sent to assist with medical tasks - such as cleaning after catheter care - were not properly trained. The client emphasizes the need for proper training and adherence to professional boundaries, particularly given their own health concerns and frequent UTIs.
There is also evidence of tense interactions with healthcare networks and public ombudsman processes. A reviewer reports that they contacted the North Carolina Ombudsman to advocate for themselves, only to feel dismissed or told that advocating was somehow "bad." The same account accuses the company of contacting other providers, including United Healthcare, to spread misinformation about the client. The implication is that the company may engage in informal pressure tactics or misinformation campaigns to hinder clients from seeking alternative services or from questioning the care they receive.
Customer service interactions beyond the care itself are described as problematic. One reviewer names a "Malaysia" who reportedly hung up twice after being asked about private-duty services and suggested that the experience amounted to poor customer service. The comment, "bed customer service," underscores a perception that the company's front-line support is unhelpful or disrespectful, prompting the reviewer to seek service elsewhere. This incident adds to the broader impression of a disconnect between the office or administrative layer and the needs of families seeking consistent, respectful support.
Another thread of negative feedback concerns respect and consistency in in-home care. A reviewer recounts that their grandfather was disrespected because the same aide was repeatedly sent despite being told not to, and several aides were described as lazy or not performing their duties properly. The client details a troubling situation in which the nurse or aide was not arriving promptly at the door, and the client felt forced into a discharge of services as a consequence. This anecdote reinforces the impression that, for some families, the agency's staffing patterns and responsiveness can undermine the dignity and autonomy of the elder or disabled family member.
Not all feedback, however, is negative. Interwoven with these critical accounts are positive notes about care and appreciation for the team's efforts. Several reviewers express gratitude for thoughtful, personalized care planning and genuine care from the staff. One family thanks the team for the personalized care plan developed for their grandmother, stating that the company went "above and beyond" and expressing lasting gratitude. Another account describes NuAngels as a great company that provided a wonderful experience in taking care of their family, with appreciation voiced for all the work the team had done. These positive messages highlight that, for some clients, NuAngels delivers compassionate, attentive support and makes a meaningful difference in the lives of their loved ones.
Taken together, the reviews paint a complex picture. On the one hand, there are serious concerns about professionalism, reliability, staff training, and ethical conduct, alongside claims of poor communication and disrespectful behavior from customer service personnel. The experiences described involve not only logistical frustrations - late aides, frequent turnover, and miscommunication - but also more troubling allegations about theft, improper conduct, and attempts to misinform third parties. On the other hand, the accounts also contain affirmations of responsive, personalized care and gratitude for the positive impact the agency can have when things go well, including careful care planning and genuine, compassionate attention to a family member's needs.
Overall, these narratives suggest that NuAngels Home Care evinces a wide spectrum of client experiences. Some families run into repeated, high-stress challenges that undermine trust and satisfaction, including concerns over the quality and integrity of staff and the responsiveness of the organization. Yet other families report meaningful, positive engagements that make a real difference in the daily lives of their loved ones, characterized by tailored care plans and heartfelt appreciation for the team's dedication. The disparity implies that outcomes may be highly individualized, dependent on specific staff assignments, communication with the agency, and the level of advocacy families are prepared to undertake to secure quality care.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Raleigh-Durham International (10 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Nu Care Family Care Home is a welcoming and comfortable assisted living community located in Durham, NC. As a board and care home, we provide personalized care and support for individuals who require assistance with their daily activities.
Our community offers a range of amenities to ensure the comfort and convenience of our residents. Our dining room provides delicious meals prepared by our skilled staff, accommodating special dietary restrictions. The living spaces are fully furnished, creating a warm and inviting environment. Residents can also enjoy the outdoor space and garden, perfect for relaxation or engaging in outdoor activities.
At Nu Care Family Care Home, we understand the importance of maintaining a clean and organized living space. That's why we offer housekeeping services to help keep our residents' rooms tidy and comfortable. Additionally, we provide move-in coordination assistance to make the transition into our community as seamless as possible.
Our dedicated care services team is committed to supporting residents with their daily needs. This includes assistance with bathing, dressing, transfers, and coordination with healthcare providers. We also offer medication management services to ensure that medication is taken correctly.
To keep our residents engaged and active, we organize scheduled daily activities that cater to their interests and abilities. Whether it's arts and crafts, group exercises, or social events, there is always something exciting happening at Nu Care Family Care Home.
Convenience is key at our communityas well. With nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship,and hospitalsour residents have easy access to various amenities within close proximity.
At Nu Care Family Care Home in Durham, NC,weprovide a caring and supportive environment where individuals can receive personalized assistance while maintaining their independence and enjoying an engaging lifestyle.
Nu Care Family Care Home is located at 713 Eva Street, Durham, NC 27701 in Durham County, North Carolina
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Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.
