Comfort Keepers, Durham, NC

Pros

• Comfort Keepers is described as incredible, providing shopping, doctor visits, walks, and even hospital visits.
• They treat clients like family and offer peace of mind to families who live out of town.
• The staff go above and beyond to ensure clients are well taken care of and are flexible with scheduling.
• Patricia is reassuring, confident, and puts families at ease.
• Audrey is a perfect fit for clients, quickly understanding their needs, and even the dog responds positively to her.
• The signup process is easy, and the service covers tasks like dog walking with clear communication to the original contact.
• They can arrange care on short notice and respond promptly to scheduling needs.
• The office team, especially Unique, are prompt, professional, and personable.
• Care coordinators are professional, knowledgeable, and genuine; Comfort Keepers is a wonderful home care company.

Cons

• A caregiver arrived but appeared unable to complete most of the chores the mom needed, despite payment for two hours.
• The caregiver repeatedly checked her watch and said "what else," suggesting she rushed through the visit.
• She asked to leave early because she had another client scheduled.
• The mom would be left with only about an hour of care even though two hours were paid for.
• There was a lack of customer service, with no one answering the phone.
• Calls and emails to the office went unanswered, and the promised two-business-day responses never came.

Review

Comfort Keepers consistently earns high praise from families who rely on their in-home care services. Across different states and circumstances, clients describe a comprehensive, compassionate program that goes beyond basic assistance. The care provided ranges from everyday errands and transportation to accompanying loved ones to doctor appointments and enjoying walks. Families also value the extra peace of mind that comes from knowing their loved ones are not alone, even when they are far away.

One family's experience highlights the depth of engagement Comfort Keepers offers. When their dad needed support, the caregivers didn't stop at tasks inside the home; they shopped with him, joined him at medical visits, joined in on walks, and even visited him in the hospital to spend meaningful time with him. The sentiment is clear: they treat the elder's well-being as if he were a member of the caregivers' own family. This sense of kinship and attentiveness is a recurring theme in many reviews, underscoring the trusted role Comfort Keepers often plays in family dynamics.

Several caregivers and team members are singled out for their exceptional impact. Cammie Sharpe, who relocated to Durham in April 2024, expresses genuine enthusiasm about working with Comfort Keepers and the clients they serve, noting how rewarding it has been to care for others. Another caregiver, Audrey, shines in a story about two states' experiences: she is described as the perfect fit for the client she serves, with an intuitive grasp of daily needs and even the family dog's routine - so much so that the dog eagerly anticipates walks with her. The level of fit and consistency described by clients - where the care partner seems to anticipate needs from the moment she steps through the door - appears to be a hallmark of the agency's approach.

People also emphasize the critical role of the office and scheduling teams. Patricia, who coordinates schedules, is praised for more than just logistics; she provides reassurance during stressful times, becoming a steady, confident, and comforting presence for families navigating the care journey. The emotional support described here is complemented by practical reliability: new clients report a smooth signup process, thorough discussions about needs (including pet care), and easy access to the original contact when concerns arise. This combination of practical coordination and emotional steadiness is repeatedly highlighted as a major strength.

The agency's responsiveness and reliability extend to daily operations. One reviewer notes that Comfort Keepers and its manager, Sarah, can mobilize care on short notice, even for clients who need only a few hours of support. This level of agility is especially valued when coordinating care for an aging parent living far from family. Another reviewer mentions being impressed with the office team and their responsiveness during the process of arranging in-home care for a parent. The overarching message is that the organization is not only capable but also consistently attentive to families' timelines and evolving needs.

Across many testimonials, the quality of care is framed as both professional and personal. Families praise the staff for treating loved ones with the warmth and respect of family, while also maintaining a high standard of service, efficiency, and attention to detail. Reviewers describe care coordinators and scheduling staff as professional, knowledgeable, and genuinely caring. The sentiment is that Comfort Keepers blends human warmth with a dependable, well-organized operation, creating a trusted resource for families in transition.

Not every experience is perfect, and one review offers a rare cautionary note. A family who paid for two hours of home care weekly reported that the caregiver could not complete most of the tasks and frequently checked the clock, leaving early for another client. The most frustrating part was the perceived lack of timely customer service, with multiple attempts to reach the company going unanswered and some communications not returning within the promised two business days. This contrast highlights that, while Comfort Keepers is widely praised for its strengths, like any service that relies on individual caregivers and remote coordination, it can occasionally fall short in execution or communication.

Several reviews circle back to the same positive voices, reinforcing the central impression of the agency. Unique emerges as a standout member of the office staff, with multiple clients expressing admiration for her promptness, patience, and computer-helpful guidance. The recurring praise for Unique and the broader office and remote scheduling team reinforces the sense that, for many families, Small, dependable teams within Comfort Keepers become an essential lifeline - competent, approachable, and consistently supportive.

In sum, Comfort Keepers is portrayed as a compassionate, capable, and family-oriented home care partner. Clients note the value of services that extend well beyond basic tasks: companionship, mobility support, transportation, hospital visits, and proactive communication that reassures anxious families. The combination of attentive caregivers, reliable scheduling, and supportive office staff - especially individuals like Patricia, Sarah, and Unique - creates a trusted ecosystem that many families come to rely on, even as they navigate the complexities of aging, distance, and care decisions.

This area of Durham, North Carolina boasts convenient access to a variety of amenities essential for senior living. With multiple pharmacies such as Walgreens and CVS within close proximity, ensuring easy access to medications and healthcare supplies is guaranteed. Additionally, there are reputable physicians' offices like EmergeOrtho-Southpoint and Duke Health Center nearby for medical care needs. The presence of popular dining options like Chick-Fil-A and The Cheesecake Factory offers residents a range of dining choices without having to travel far. Furthermore, recreational opportunities can be found at the various parks located within a few miles, providing seniors with opportunities for outdoor activities and relaxation. Places of worship such as New Hope Church and hospitals like UNC Hospitals Ambulatory Care Center also offer important services and resources for those considering senior living in this area.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.4 miles)
• Harris Teeter Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4 miles)

Physicians

• EmergeOrtho-Southpoint (1 miles)
• Central Dermatology Center (1.4 miles)
• Duke Health Center (1.7 miles)
• North Carolina Orthopaedic Clinic (2.6 miles)
• Chapel Hill Pediatrics & Adolescents Pa (3.6 miles)
• Duke Primary Care Sage Road Pediatrics (3.7 miles)
• Chapel Hill Dermatology (3.8 miles)

Restaurants

• Chick-Fil-A (1.1 miles)
• The Cheesecake Factory (1.3 miles)
• City Barbeque And Catering (1.5 miles)
• McDonald's (1.5 miles)
• Waffle House (1.7 miles)
• Five Guys Burgers & Fries (3 miles)
• McDonald's (3.6 miles)

Theaters

• AMC DINE-IN Southpoint 17 (1.3 miles)

Cafes

• Panera Bread (1.5 miles)
• Starbucks (1.7 miles)
• Starbucks (3.1 miles)
• Starbucks (3.7 miles)
• Starbucks (3.8 miles)
• Starbucks (3.9 miles)
• Panera Bread (5.4 miles)

Parks

• Piney Wood Park (2.2 miles)
• Grandale Park (3.7 miles)
• Cedar Falls Park (5 miles)
• Homestead Skate Park (6.3 miles)
• Soccer Fields At Southern Community Park (6.5 miles)
• Southern Community Dog Park (6.7 miles)
• Bethesda Park (6.8 miles)

Places of Worship

• New Hope Church (2.2 miles)
• Church of Reconciliation PC USA (4 miles)
• Yates Baptist Church (4.2 miles)
• Judea Reform Congregation (4.3 miles)
• Mt Carmel Baptist Church (5.1 miles)
• Duke University Chapel (6 miles)

Hospitals

• North Carolina Cancer Hospital (4.9 miles)
• UNC Transplant Clinic (5 miles)
• UNC Hospitals Ambulatory Care Center (5.3 miles)
• Duke Hospital of Dentistry & Facial Pain (6.2 miles)