Phoenix Assisted Care in Cary, NC
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201 West High Street, Cary, NC 27513
For more information about senior living options: (844) 490-3973
At Phoenix Assisted Care, the monthly costs for accommodations are notably competitive compared to those in Wake County and across North Carolina. For a semi-private room, residents can expect to pay $2,600, which is significantly lower than the county average of $4,391 and the state average of $3,584. Similarly, the studio option at Phoenix is priced at $3,400, again undercutting the local market where prices reach $4,757 in Wake County and $4,020 statewide. These pricing advantages position Phoenix Assisted Care as an attractive choice for individuals seeking quality assisted living options without the financial burden often associated with similar facilities in the region.
| Floor plans | Phoenix Assisted Care | Wake County | North Carolina |
|---|---|---|---|
| Semi-Private | $2,600 | $4,391 | $3,584 |
| Studio | $3,400 | $4,757 | $4,020 |
Cha Cha was very pleasant and easy to talk to. The staff is caring, meals are balanced and the facility is clean. The staff at this community have been great to my mother; they are very friendly and we have had no problems. Outstanding care of residents. Clean, caring personnel. Wonderful staff; very knowledgeable, caring and passionate about their work. The facility is clean, has good food and many activities for the residents. There are many activities planned for the residences.
The administrator Erika did not return any calls, making communication with the staff difficult. No place could be worse than Phoenix; it's advised to look elsewhere for a loved one. Betty was neglected and became depressed, with staff failing to provide stimulation or attention. Donna would not speak to the reviewer, and Crystal was not helpful; there was no goodbye. The facility felt like a hospital and looked industrial, not a home-like environment. The meals were often cold, fried, burned, or undercooked. The building consistently smelled like urine and feces, indicating poor cleanliness. Management has gone down the toilet since changes were made. The facility offers no TV channels; residents must pay for cable. Activities are listed but non-existent, leaving residents with little to do.Phoenix Assisted Care in Cary, NC is best suited for families prioritizing solid, budget-conscious care in a no-frills setting where cleanliness, predictable routines, and reliable meals matter most. The community often delivers a straightforward, home-like environment without the allure of upscale amenities, but with enough structure to support independence and safety. It appeals to families who can be actively involved, advocate consistently, and tolerate a facility that prioritizes dependable basics over polish. For residents who want a highly polished atmosphere or require exceptionally tight administrative responsiveness, this is a place where the fit may be imperfect.
Those considering alternatives should focus on two red flags that recur in the reviews: administrative communication and safety oversight. If immediate, transparent, and proactive updates from leadership are non-negotiable, or if a family needs rock-solid safeguards against wandering and neglect, other communities are likely a better match. For memory-care needs, look for facilities with proven, hands-on oversight, lower staff turnover, and clearly documented protocols. For families seeking a plush environment, abundant amenities, or consistently exceptional dining and social programming, Phoenix's simpler model may feel insufficient.
On the plus side, the pros are tangible and meaningful. The facility is consistently described as clean and well maintained, with meals that are balanced and ample. Residents across several reviews enjoy daily activities and opportunities for engagement, from bingo to community outings, and staff members who are described as caring and approachable when communication is effective. The price point is frequently cited as an advantage, with many noting there are no hidden charges and that essential services - medication administration and laundry - are included in the base rate. Several families praise individual staff members and the management team when operations run smoothly, highlighting hot spots of genuine care and helpfulness.
Yet the primary caveat is the variability in leadership and day-to-day responsiveness. A recurring theme is frustration when messages go unanswered or concerns aren't escalated promptly, sometimes with one administrator in particular cited as difficult to reach. This pattern undermines confidence, especially for families navigating medical needs or transitions from hospital to home-like care. Safety concerns echo in multiple accounts: residents wandering off and the perception that monitoring can be inconsistent. Complaints about care quality in some memory-care situations, odor or cleanliness issues tied to staffing changes, and even reports of delayed care or neglect surface in ellipses of praise and criticism. The contrast between high-touch, personable care in some shifts and troubling gaps in others makes consistency the defining weakness.
In weighing the decision, the strong day-to-day care and affordability can offset some concerns for families who are highly involved and prepared to supervise closely. The no-frills model suits those who want reliable basics - cleanliness, decent meals, an active schedule, and respectful staff - without paying for high-end extras. However, the tide of negative experiences around administration, safety, and episodic care lapses cannot be dismissed. For many families, these gaps become decisive: the risk calculus tips toward alternatives that offer steadier leadership, clearer memory-care protocols, and fewer opportunities for communication breakdowns. Phoenix can work well when backed by vigilant family oversight and a readiness to address issues head-on, but it does not consistently deliver the peace of mind that a more stable, well-stigmatized care environment can provide.
Practical next steps for families: visit at different times and days to observe staff interactions and resident engagement; request to meet the administrator and the direct-care leaders on multiple shifts; probe memory-care supervision, wandering prevention, and individualized care plans; ask for recent state surveys and complaint history, and talk to current residents and family members about response times and follow-through. Confirm what is included in the rate, and whether any upgrades or renovations have occurred since initial impressions. Finally, set clear expectations about communication and escalation procedures, and verify that the community's staffing stability aligns with long-term needs. If those answers feel uncertain, it is prudent to compare alternatives that offer more consistent leadership and assertive safety practices.
120 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents. Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Raleigh-Durham International (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Physical therapyPhysical therapy is essential for seniors to maintain and improve their mobility, strength, and overall quality of life. It helps reduce pain, prevent falls, and enhance independence in daily activities. By promoting movement and function, physical therapy can help seniors stay active, healthy, and engaged in their communities.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Restaurant style diningRestaurant style dining is important for seniors as it offers them a social and enjoyable dining experience, promotes healthy eating habits, and provides personalized menu options to cater to their dietary needs and preferences. This type of dining setting can enhance their overall quality of life and create a sense of community within the senior living facility. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. VegetarianA vegetarian diet is important for seniors because it can help lower the risk of chronic diseases, maintain a healthy weight, and provide essential nutrients needed for aging bodies. Additionally, plant-based diets are often easier on digestive systems and can contribute to overall well-being in older adults. Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
Day trips and outingsDay trips and outings are important for seniors as they provide opportunities for socialization, mental stimulation, physical activity, and a break from daily routines. These experiences can enhance overall well-being and quality of life for older adults living in senior communities. Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives.
Educational speakers / life long learningEducational speakers and lifelong learning opportunities are crucial for seniors as they provide mental stimulation, promote social engagement, and contribute to overall well-being. Continuous learning helps seniors stay mentally sharp, build new skills, and maintain a sense of purpose and fulfillment in their lives. It also allows them to stay connected to the world around them and fosters a sense of community within senior living facilities. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults. Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Religious servicesReligious services provide seniors with a sense of community, support, and spiritual fulfillment, which can improve their overall well-being and mental health. It also offers them opportunities for socialization and connection with others who share their beliefs. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.Phoenix Assisted Care in Cary, NC is a premier assisted living community that specializes in Memory Care. Our dedicated staff provides 24-hour supervision and assistance with activities of daily living to ensure the safety and well-being of our residents.
At Phoenix Assisted Care, we prioritize the comfort and happiness of our residents. Our fully furnished accommodations are equipped with private bathrooms, air-conditioning, and cable or satellite TV. We also offer wheelchair accessible showers for the convenience of our residents.
Our community boasts a wide range of amenities designed to enhance the daily lives of our residents. From a fitness room and wellness center to indoor and outdoor common areas, there are plenty of spaces for socializing or enjoying leisure activities. Residents can also indulge in beautician services at our on-site beauty salon or engage in various activities such as gaming, reading, or utilizing our computer center.
Our professionally trained staff works closely with each resident's healthcare provider to ensure medication management and appropriate assistance with specialized care needs such as diabetes diet and diabetic care. We also provide physical therapy services to promote mobility and mental wellness programs to support cognitive health.
A variety of delicious meals are served restaurant-style in our dining room, taking into consideration any special dietary restrictions or preferences such as vegetarian options. Furthermore, scheduled daily activities, resident-run programs, educational speakers, and day trips are organized to keep our residents engaged and stimulate their mind.
Located conveniently near various amenities, including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals; Phoenix Assisted Care offers easy access to essential services while maintaining a peaceful residential atmosphere.
Come experience compassionate care and an enriching lifestyle at Phoenix Assisted Care in Cary!
This area of Cary, North Carolina offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. With multiple parks nearby, such as Fred G. Bond Metro Park and Dorothea Dix Park, there are ample opportunities for outdoor recreation and relaxation. Additionally, there are several pharmacies, restaurants, cafes, and physicians' offices in close proximity, providing easy access to essential services. The presence of WakeMed Cary Hospital ensures quality healthcare options are readily available. Transportation options include rental car services and proximity to Raleigh-Durham International Airport for easy travel. For leisure activities, there are theaters like AMC DINE-IN Holly Springs 9 within a short distance. Places of worship such as Christ the King Lutheran Church offer spiritual support for those seeking community connection. Overall, this part of Cary offers a well-rounded environment for senior living with a range of amenities to support daily needs and interests.
At Phoenix Assisted Care, the monthly costs for accommodations are notably competitive compared to those in Wake County and across North Carolina. For a semi-private room, residents can expect to pay $2,600, which is significantly lower than the county average of $4,391 and the state average of $3,584. Similarly, the studio option at Phoenix is priced at $3,400, again undercutting the local market where prices reach $4,757 in Wake County and $4,020 statewide. These pricing advantages position Phoenix Assisted Care as an attractive choice for individuals seeking quality assisted living options without the financial burden often associated with similar facilities in the region.
Phoenix Assisted Care is located at 201 West High Street, Cary, NC 27513 in Wake County, North Carolina
The comprehensive features offered by Phoenix Assisted Care are specifically designed to address the diverse needs of residents with dementia or Alzheimer's, ensuring their safety and well-being. The 24-hour supervision provides a secure environment where residents are continuously monitored, reducing the risk of wandering or accidents. Assistance with daily living activities, such as bathing, dressing, and transfers, promotes dignity while helping residents maintain their independence as much as possible. Incontinence care is essential for comfort and hygiene, and meal preparation caters to nutritional needs while also considering dietary restrictions that may arise from medical conditions. Medication management ensures that residents take their prescribed medications correctly and on time, mitigating potential health risks. Moreover, engaging in a mental wellness program can stimulate cognitive function and emotional health, while physical therapy supports mobility and physical fitness--both crucial for enhancing overall quality of life for individuals facing memory challenges.
Phoenix Assisted Care on seniors.fyi includes 4 photos including images showing interior, tree, and more.
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