Springview Assisted Living Phillips Building
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414 Chapel Hill Road, Burlington, NC 27215
For more information about senior living options: (844) 490-3973
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Springview is a caring and loving place. The staff at Springview are caring and loving. They highly recommend Springview for care. The Graham location staff were wonderful. They would highly recommend Springview when their parents need extra care.
There were 13 bed sores found on admission to the SNF, with two requiring surgery. Springview allegedly lied about the patient's bed sores. An official complaint was filed with DSS regarding Springview. The reviewer perceived obvious neglect at Springview.In the collection of impressions shared about Springview, the tone is mixed but anchored in a strong belief that the organization can be a caring, loving place for families and their loved ones. The opening sentiments are clearly positive: Springview is described as a "caring and loving place," with praise directed at the staff themselves - "caring and loving staff" - and an outright recommendation: "Highly recommend." Those opening lines set a hopeful view of the organization and its potential to provide compassionate care.
The story of one family's experience centers on a husband who required escalating levels of care. He began in Springview Memory Care, and his condition soon progressed to the point where he could no longer stand or walk. When space opened up at a skilled nursing facility in the area, the decision to transfer him was made by Springview about two weeks prior to the actual move. The reviewer notes that the initial assessment at the SNF on the day of arrival revealed a troubling number of bed sores - 13 in total - with two of them anticipated to require surgical intervention. This stark detail provides a strong contrast to the earlier description of a "caring and loving" environment, highlighting a perceived deterioration in the husband's condition after moving to the SNF.
A critical claim accompanies the transfer: the reviewer states that Springview had told them before the transfer that the patient had only two bed sores that were healing nicely, and a third that had recently appeared. The discrepancy between what was communicated before the move and what was found upon arrival at the SNF is attributed to deceit. The reviewer asserts that they were lied to and explains that they filed an official complaint with the Department of Social Services (DSS). This sequence - assurances prior to transfer followed by a troubling clinical assessment and an official complaint - forms a central thread in the narrative of concern and mistrust regarding the care transition.
The reviewer does not frame the situation as mere administrative failure but as an unequivocal case of neglect observed in the mortality-and-illness trajectory of a patient who could no longer care for himself. This sentiment is underscored by the statement that the reviewer's ability to monitor the husband's condition was hampered by Covid-19 restrictions. The reviewer emphasizes that, had they been able to see him unencumbered, the reality they observed would have compelled much earlier action to remove him from Springview. The phrase "due to the obvious neglect" is used to describe what they believe was evident in the care process, linking the physical deterioration of bed sores to a perceived failure in care oversight.
Amid these serious concerns about the memory care experience, the narrative also includes a contrasting note of satisfaction. The reviewer shares a separate experience involving a different Springview location, the Graham location, where the mother stayed. In this part of the story, the account switches to a highly positive evaluation: the Graham location is described as "wonderful," with the reviewer noting little concern about the neighborhood but affirming that there were no problems at all. The conclusion drawn from this portion of the experience is strong and clear: "Would highly recommend Springview when your parents need extra care." This positive remark toward the Graham location contrasts with the troubling details of the memory care situation and the transfer episode.
Taken together, the remarks present Springview as a brand capable of both compassionate support and troubling gaps in care, depending on the location and the specific circumstances. The initial praise for caring staff and the recommendation to families seeking support remains part of the overarching impression, while the husband's experience at Springview Memory Care raises serious questions about communication, care quality, and oversight during transitions to higher levels of care. The reviewer's narrative implies that the strength of Springview's reputation rests largely on the quality of staffing and care at the Graham location, whereas the memory care experience described here reveals a troubling failure to align assurances with observed outcomes and to safeguard a vulnerable patient through a complex transfer.
In closing, the set of statements reflects a nuanced view: Springview is recognized as a place of genuine care and compassionate staff in some settings, but there are grave concerns about neglect and honesty in at least one memory care scenario, along with procedural actions such as filing a DSS complaint. The positive testimony about the Graham location stands in contrast to the more troubling account of the husband's journey through memory care and a transfer to a skilled nursing facility, leaving readers with a dual impression of Springview's capabilities and gaps.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Springview Assisted Living Phillips Building in Burlington, NC is a warm and inviting board and care home that offers personalized care services for seniors. With a range of amenities and services, residents can enjoy a comfortable and fulfilling lifestyle.
The community provides fully furnished accommodations with cable or satellite TV, ensuring residents have access to their favorite shows and entertainment. Devotional services are available off-site for those seeking spiritual support. The dining room offers delicious meals prepared by professional staff, catering to special dietary restrictions if necessary.
Residents can relax and socialize in the indoor common areas or explore the beautiful garden and outdoor spaces for fresh air and leisurely strolls. Housekeeping services are provided to maintain a clean and tidy living environment.
At Springview Assisted Living Phillips Building, the dedicated staff assists residents with daily activities such as bathing, dressing, transfers, and ambulatory care. They also work closely with health care providers to ensure comprehensive coordination of medical needs. Special attention is given to diabetic care, offering assistance with diabetes diet management.
Transportation arrangements are made for medical appointments, allowing residents convenient access to healthcare facilities. Additionally, there are several cafes, pharmacies, physicians' offices, restaurants, and hospitals located nearby for added convenience.
Engaging activities are scheduled regularly within the community and off-site devotional activities provide spiritual enrichment. With various community-sponsored events, residents have ample opportunities to socialize and foster meaningful connections.
Overall, Springview Assisted Living Phillips Building offers a supportive environment that promotes wellness, independence, and social engagement for their residents while providing the necessary care services they require.
This part of Burlington, North Carolina offers a variety of amenities within close proximity to each other. There are several dining options including Skid's II, Biscuitville, and Wendy's for convenient meal choices. Medical services are easily accessible with Kidzcare Pediatrics PC and Lebauer Medical Center nearby. Pharmacies such as CVS and Walgreens provide easy access to medications. For leisure activities, Starbucks and Biggby Coffee offer cafes for socializing and relaxing. In terms of healthcare, Cone Health Alamance Regional Medical Center is located just 3 miles away. Places of worship such as St Matthew's Episcopal Church and Christ United Methodist Church are also within driving distance. Overall, this area provides a convenient and well-rounded environment for seniors looking to settle in Burlington.
Springview Assisted Living Phillips Building is located at 414 Chapel Hill Road, Burlington, NC 27215 in Guilford County, North Carolina
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