Heather Glen Assisted Living

Pros

• The staff at Heather Glen Assisted Living are highly regarded for their professionalism and genuine care for the residents.
• Residents receive excellent care, and the community offers a variety of engaging activities.
• The facility is clean, well-maintained, and situated in a peaceful setting with beautiful views.
• Families appreciate the good communication and attention to medication management provided by the staff.
• The food is described as excellent, with specific praise for particular menu items.
• Residents feel loved and supported by the personable staff who quickly address any issues that arise.
• The smaller community size allows for more individualized care and better observation of residents' daily activities.
• Families find Heather Glen conveniently located, making visits easy and accessible.
• There is a strong sense of community among residents and staff, fostering a cheerful atmosphere.

Cons

• The previous experience at Heather Glen Assisted Living was not good, leading to the decision to pull a loved one out of the facility due to poor communication between staff and supervisors on different shifts.
• The facility felt very institutional, which did not resonate well with some visitors.
• While the food is generally good, there is a specific complaint about not serving sauces on the side, indicating room for improvement in meal presentation.
• One reviewer noted that the older building felt dark, which may contribute to an unwelcoming atmosphere for some residents and visitors.

Review

Heather Glen Assisted Living has garnered a range of feedback from families and individuals who have had experiences with the facility, painting a nuanced picture that reflects both positive aspects and areas for improvement. Many reviewers highlight the warmth and professionalism of the staff, noting their dedication to creating a supportive environment for residents. The community is appreciated for its small size, which fosters a familial atmosphere akin to that of home. This sentiment is echoed by multiple visitors who express their satisfaction with how well the staff connect with residents, knowing each individual’s name and demonstrating genuine care in their interactions.

One recurring theme among the reviews is the consistent praise for Heather Glen's cleanliness and overall maintenance of public spaces. Many reviewers describe the facility as having a lovely setting with clean areas that reflect a high standard of hygiene. The professionalism exhibited by the staff is another point of commendation; several families mention how informative and approachable the management team is. They particularly appreciate initiatives such as introductions to all employees, including kitchen staff, which creates an inclusive environment where everyone feels valued.

Activities available to residents further enhance the community spirit at Heather Glen. Reviewers often mention engaging opportunities like communal dinners, park outings, bingo games, and other social events aimed at maintaining an active lifestyle among residents. Such activities not only encourage social interaction but also contribute positively to residents' overall well-being. Feedback indicates that these programs are well-received and provide much-needed stimulation for seniors residing in this assisted living community.

Despite much praise, some reviewers expressed concerns regarding specific aspects of their loved ones' experiences at Heather Glen. One family shared previous negative experiences at another facility before choosing Heather Glen, emphasizing the importance of strong communication between staff members across different shifts—an area they felt could be improved upon based on prior facilities. Another reviewer mentioned that certain elements within Heather Glen felt somewhat institutional rather than warm or inviting, suggesting room for enhancements in ambiance to better serve resident comfort.

The quality of food provided is another aspect highlighted within these reviews—while many appreciated it as "excellent," some voiced suggestions for improvement, such as serving sauces on the side to accommodate various dietary preferences among residents. Overall, those who have visited or have loved ones residing at Heather Glen affirm that meals can significantly impact daily satisfaction among seniors.

In conclusion, families generally express high levels of satisfaction with their choice of Heather Glen Assisted Living for their loved ones. The combination of attentive staff care, cleanliness, personal connection among employees and residents alike, along with recreational offerings effectively creates an inviting atmosphere conducive to family-style living. While there are areas identified for potential enhancement—such as communication practices and dining experience—the overwhelming consensus suggests that Heather Glen stands out as a commendable option in assisted living communities where both residents and families feel supported in navigating this important chapter in life.

This part of Arden, North Carolina is a convenient and diverse area with a variety of amenities. There are several dining options available within a short distance, ranging from casual eateries like Cracker Barrel and Culver's to more upscale choices such as P.F. Chang's China Bistro and Tupelo Honey. Pharmacies like Target Pharmacy and CVS are easily accessible for any medical needs. The Asheville Regional Airport is close by for travel convenience. Residents can also find quality healthcare services at nearby facilities like Asheville Medicine & Pediatrics and Biltmore Plastic Surgery. Places of worship, parks, theaters, hospitals, and cafes are all within reach, providing ample opportunities for recreation and socializing. Overall, this neighborhood offers a mix of conveniences and services that would be beneficial for seniors looking to settle down in the area.

Restaurants

• Cracker Barrel (1.9 miles)
• Culver's (2.1 miles)
• One Thirty One Main Restaurant (2.4 miles)
• P.F. Chang's China Bistro (2.5 miles)
• Yum Poke Spot (2.8 miles)
• Tupelo Honey (4.4 miles)
• Sierra Nevada Brewing Co (4.9 miles)

Pharmacies

• Target Pharmacy (2 miles)
• Ingles Market (2.3 miles)
• CVS Pharmacy (2.4 miles)
• Ingles Market (3.6 miles)
• Ingles Market (3.7 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (6.3 miles)

Transportation

• Asheville Regional Airport (AVL) (2.2 miles)

Physicians

• Vein Specialist of Carolina Vascular (2.3 miles)
• Asheville Medicine & Pediatrics (2.8 miles)
• Arden Family Health Center (3.2 miles)
• Asheville Dermatology Center (3.2 miles)
• Christi G Hunt MD (3.4 miles)
• Biltmore Plastic Surgery (5.8 miles)
• Forest Dermatology (6.1 miles)

Places of Worship

• Biltmore Baptist Church (2.5 miles)
• St Joan of Arc Roman Catholic Church (9.3 miles)

Parks

• Lake Julian Park (2.6 miles)
• Westfeldt River Park (2.7 miles)
• Blue Ridge Parkway (9.2 miles)
• Memorial Stadium (9.4 miles)

Theaters

• Cinemark (4.9 miles)

Hospitals

• Mission Childrens Hospital (5 miles)
• Mission St Joseph's (6.5 miles)
• Mission Hospital Operating Room (8.7 miles)

Cafes

• Starbucks (5.5 miles)
• Starbucks (8.1 miles)
• BattleCat Coffee Bar (8.7 miles)
• Taco Billy (8.9 miles)
• Starbucks (9.4 miles)
• Vortex Doughnuts (9.5 miles)
• Pollen (9.7 miles)