Elder Home Care - White Plains, NY

Pros

• Kate has made it effortless in helping residents obtain home health aides and companions when needed.
• Loren's background as a nurse and social worker, familiarity with senior services in Westchester, advocacy and diplomacy make her an exceptional care manager.
• The representative from ElderCare is responsive and a great partner in clients' care.
• The team is thoughtful, patient, and available for clients.
• Elder Care Homecare is caring, reliable and trustworthy; the team is friendly and eager to help.
• The aides are fantastic and truly care for clients.
• Their nurses and aides are organized, responsible, diligent, and caring.
• They coordinate all aspects of care, including Medicare, doctors' appointments, and home health aides.
• They offer same-day nurse assessments and next-day aide placement.
• They make the transition home seamless and place caregivers to help with recovery.

Cons

• The agency rarely has work.
• The agency has sent caregivers to cases where another client was also sent, causing wasted travel time.
• The agency took a caregiver off a case that a client and her daughter begged them to stay on.
• The nurses are described as "better than thou" and have hung up on clients.
• The agency is unorganized, rude, and unprofessional.

Review

The feedback on Elder Care Homecare reads like a wide spectrum of experiences, ranging from sharp frustrations to heartfelt praise. On the one hand, a reviewer voices significant concerns: they describe infrequent work, being bounced between cases, and time wasted on travel. They recount feeling moved away from a case that a client and her daughter pleaded for them to stay on, and they report being hung up on by nurses who felt "better than thou." The overall tone in this view is that the organization can be disorganized, rude, and unprofessional in spots. This perspective stands in stark contrast to the many other, deeply positive experiences described by families who relied on the agency during vulnerable moments.

Against that backdrop, the praise is plentiful and very specific. Kate is repeatedly highlighted for making it effortless for residents to obtain home health aides and companions when they're needed. This point surfaces repeatedly as a simple but transformative piece of the service: the process of connecting families with appropriate in-home support is described as smooth, accessible, and responsive, which makes a tangible difference when time is of the essence.

A recurring thread in the reviews centers on Loren, described as a director whose professional background strongly informs the care strategy. Her background as a nurse and a social worker, combined with familiarity with senior services in Westchester and a reputation for fierce advocacy and diplomacy, is credited with elevating the quality of care. Families describe her as dedicated, professional, and compassionate, and they express deep gratitude for having found Elder Care through her leadership. The testimonials frequently pivot on Loren's thorough involvement and the sense that her approach truly improves the experience of care for both clients and their families.

Many families also speak to the broader team's responsiveness, compassion, and partnership approach. The sentiment is that Elder Care is not just about placing an aide; it's about providing a supportive framework for care that goes beyond a transactional relationship. Phrases like "responsive and extremely compassionate," "a great partner in my parents' care," and "the help is strategic more than just selling" illustrate a perception that the agency prioritizes genuine care and ongoing collaboration with families. Aids, nurses, and community liaisons - such as Yvonne and Nick - are called out for being thoughtful, patient, and available, reinforcing a sense of reliability when a family is navigating recovery or long-term support.

The per diem workforce is another bright spot in the reviews. Several reviewers note that working per diem for Elder Care is a positive experience, with great rates, interesting cases, and professionals who are exceptionally organized and efficient. It's mentioned that a family member who is a nurse herself even decided to sign up, underscoring a culture of professionalism and mutual respect among staff, which many families take as a sign of the agency's sturdiness and integrity in its operations.

Beyond individual relationships, many families emphasize the overall sense of reliability and trust that Elder Care builds. The team is described as friendly, eager to help, and capable of making a grandmother's life more dignified and independent at home. The feedback repeatedly highlights how quickly the agency can mobilize resources in times of crisis - whether arranging two aides after a fall, coordinating Medicare services, or helping to secure necessary equipment - often with a sense of calm that reduces family stress during highly stressful periods.

Specific stories underscore the practical impact of the agency's approach. In one account, the director personally walked the family through the considerations and potential investments in care, even visiting the grandmother's home to assess needs. Elder Care offered to interview two aides recommended for the grandmother, and the family felt empowered by having a say in the match before beginning services. Another example notes how a grandfather's transition from hospital to home was made seamless by the rapid placement of aides and the coordinated involvement of nurses, social workers, and case managers, with gratitude extended to everyone who helped.

Several reviewers stress the importance of professional coordination - ranging from hospital discharge planning to inpatient and outpatient coordination of doctors, appointments, and even medication logistics. One particularly vivid note describes how caregivers not only assisted with daily activities but also managed the broader care ecosystem, including facilitating long-term care insurance processes and even supervising medication administration when needed. The recurring theme is that a well-organized team can transform what feels overwhelming into a manageable, orderly path back to home life.

In closing, the collection of experiences presents Elder Care Homecare as a company capable of delivering deeply compassionate, professional, and proactive in-home care, anchored by strong leadership and responsive staff. There are cautions raised about organizational hiccups and negative encounters, but they sit alongside a substantial body of praise for the agency's ability to provide compassionate care, knowledgeable advocacy through Loren, and practical, hands-on support that helps families keep loved ones safe, comfortable, and dignified at home. Families who have engaged with Elder Care consistently highlight the value of trust, communication, and a human-centered approach when navigating complex care needs.

This area of White Plains, New York offers a convenient and diverse range of amenities suitable for senior living. With several hospitals nearby such as Burke Rehabilitation Hospital and White Plains Hospital, residents have access to quality healthcare facilities. Additionally, there are numerous restaurants like Roosters Market and City Limits Diner, as well as cafes such as Starbucks and State Of The Art Coffee for dining options. For leisure activities, there are several parks like Tibbets Park and Rye Town Park where seniors can enjoy outdoor recreation. Transportation is also easily accessible with Metro North train stations like Hartsdale, Harrison, and Rye nearby. Overall, this area provides a comfortable and service-oriented environment for seniors looking to live in White Plains.

Hospitals

• Burke Rehabilitation Hospital (0.8 miles)
• White Plains Hospital (1.8 miles)
• St Vincent's Hospital-Westchester (2.3 miles)
• Northeast Medical Group Family Medicine - Rye Brook (3.3 miles)
• Greenwich Hospital (6.3 miles)
• Bendheim Cancer Center (6.4 miles)
• Montefiore New Rochelle Hospital (6.8 miles)

Restaurants

• Roosters Market (0.8 miles)
• City Limits Diner (2.7 miles)
• Pepsico (3.4 miles)
• Serafina (4 miles)
• Bartaco (4.5 miles)
• Kneaded Bread (4.5 miles)
• Captain Lawrence Brewing Company (5.6 miles)

Physicians

• HSS Westchester (1.1 miles)
• Digestive Disease & Nutrition Center of Westchester (1.5 miles)
• Weill Cornell Psychiatry at NewYork-Presbyterian Westchester Division (1.5 miles)
• WestMed (1.7 miles)
• Dickstein Cancer Treatment Center (1.8 miles)
• Westmed Medical Group (2.6 miles)
• ONS - Orthopaedic & Neurosurgery Specialists (5.3 miles)

Pharmacies

• Saxon Pharmacy (1.3 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2 miles)
• Rite Aid (2.6 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.5 miles)

Cafes

• Nespresso Boutique at Bloomingdale's, Westchester (1.4 miles)
• Starbucks (2.1 miles)
• Starbucks (2.9 miles)
• State Of The Art Coffee (3.3 miles)
• Starbucks (3.4 miles)
• Starbucks (4.1 miles)
• Starbucks (4.3 miles)

Parks

• Tibbets Park (2.1 miles)
• Hart's Brook Park & Preserve (3.3 miles)
• The Arbors (4 miles)
• Rye Town Park (4.6 miles)
• Memorial Park (4.9 miles)
• Manor Park (6.1 miles)
• Havemeyer Fields (6.5 miles)

Transportation

• Metro North - Hartsdale Train Station (2.6 miles)
• Metro North - Harrison Train Station (3.2 miles)
• Metro North - Rye Train Station (3.6 miles)
• Port Chester Train Station (4.3 miles)
• Signature Flight Support (4.3 miles)
• Million Air White Plains (4.3 miles)
• Valhalla Metro North Station (4.8 miles)

Theaters

• AMC Port Chester 14 (4.4 miles)
• Alamo Drafthouse Yonkers (4.4 miles)