Elder Home Care - White Plains, NY in White Plains, NY

Pros

• Kate has made it effortless in helping residents get home health aides and companions when needed.
• Elder Care has provided exceptional elder care management and in-home aides for families when they needed them most.
• Loren's background as a nurse and social worker, along with her advocacy and diplomacy skills, makes her an exceptional, dedicated, professional, and compassionate care manager.
• The Elder Care team is responsive, compassionate, and professional, and many families are grateful to have found them.
• Elder Care is a great company with reliable and trustworthy service.
• The Elder Care representatives are responsive and serve as great partners in care.
• The aides are fantastic and truly care, making a meaningful difference in grandparents’ lives.
• The care and communication from Elder Care are outstanding, helping families navigate care smoothly.

Cons

• They rarely ever have work.
• They’ve sent a reviewer to a case where someone else was also sent, and the reviewer had to be sent home, wasting time traveling.
• They’ve taken a case away from a client and her daughter who begged them to stay on.
• They are unorganized, rude, and unprofessional.
• The horror stories out there are frightening.

Review

This organization is best suited for families that want a highly proactive, clinician-led approach to in-home senior care, with a dedicated coordinator and hands-on support to navigate medical services. It excels for families needing post-acute recovery, ongoing daily assistance, and a trusted partner to organize aides, nurses, and companions while coordinating Medicare, doctors, and equipment. White Plains and Westchester County residents who prefer to keep a loved one at home but require consistent oversight, timely placements, and a clear point of contact will find this model particularly favorable. Those who want a very low-touch arrangement, or who require around-the-clock, single-caregiver coverage with no turnover concerns, should consider alternatives.

The core strength here is a care-management ethos that actually shows up when needed. Loren, described as a nurse-social worker with deep familiarity with senior services, anchors the team and delivers disciplined, compassionate oversight. The reviews repeatedly highlight rapid responsiveness, with same-day nurse assessments and next-day aide placements when needed, plus ongoing accessibility through a director-level contact. Families praise the ability to interview and approve caregivers, the thoroughness of intake, and the ease with which aides and nurses are coordinated around a loved one’s medical calendar, medications, and doctor visits. The organization also shines at helping families manage longer-term needs, including home health aides, companions, and even long-term care insurance processes, which reduces friction during stressful moments.

Nonetheless, a minority voice points to potential downsides that cannot be ignored. A single negative experience attributes disorganization, rudeness, and a sense of being dismissed by some staff, suggesting that caregiver fit can vary and that interpersonal dynamics matter. A general risk with any bespoke homecare model is staffing variability, people come and go, and the experience hinges on the specific caregiver pairings and the day-to-day coordination. The best defense against these limits is the program’s own emphasis on caregiver interviews, patient-family input, and direct access to a stable care director who can recalibrate assignments if tensions arise.

Those strengths offset the concerns in practical, decision-relevant ways. When a crisis hits or a transition is needed (for example, post-surgery recovery or coordinating multiple services through Medicare), the ability to mobilize quickly and maintain continuity is a real value proposition. Families consistently report that the team remains organized, reliable, and compassionate, with caregivers who are not only capable but genuinely attentive to independence and dignity. The presence of a dedicated nurse and a consistent point of contact who can troubleshoot problems and coordinate equipment or appointments reduces the risk of hospital readmissions or missed medications, and it provides a level of reassurance that is hard to match in more impersonal setups.

Alternatives should be considered by families who require something different in terms of scale, cost, or care style. If constant, uninterrupted 24/7 nursing coverage by a single, dedicated caregiver is non-negotiable, a live-in arrangement or a facility-based model may better meet expectations. For those who prefer minimal coordination, or who want a broader national network with potentially more uniform staffing, exploring other large agencies or facility options could be prudent. Finally, families with limited local caregiver availability or whose loved one’s needs are primarily social companionship with light assistance might find a lighter-touch service or a different provider less encumbered by medical logistics.

For families ready to take the next step, the recommended path is clear: initiate with the care director, arrange a meeting to review needs, and request to interview potential aides so a compatible match can be secured. Ask for a direct line to the director for 24/7 questions, confirm the availability of a nurse with continuity across shifts, and verify what the onboarding will entail, including interaction with Medicare, documentation, and medication management. While no service is perfect, this organization stands out for its practical, experienced approach to keeping elders safely at home, with a proven record of responsiveness, professional care management, and a focus on preserving independence with dignity.

This area of White Plains, New York offers a convenient and diverse range of amenities suitable for senior living. With several hospitals nearby such as Burke Rehabilitation Hospital and White Plains Hospital, residents have access to quality healthcare facilities. Additionally, there are numerous restaurants like Roosters Market and City Limits Diner, as well as cafes such as Starbucks and State Of The Art Coffee for dining options. For leisure activities, there are several parks like Tibbets Park and Rye Town Park where seniors can enjoy outdoor recreation. Transportation is also easily accessible with Metro North train stations like Hartsdale, Harrison, and Rye nearby. Overall, this area provides a comfortable and service-oriented environment for seniors looking to live in White Plains.

Hospitals

• Burke Rehabilitation Hospital (0.8 miles)
• White Plains Hospital (1.8 miles)
• St Vincent's Hospital-Westchester (2.3 miles)
• Northeast Medical Group Family Medicine - Rye Brook (3.3 miles)
• Greenwich Hospital (6.3 miles)
• Bendheim Cancer Center (6.4 miles)
• Montefiore New Rochelle Hospital (6.8 miles)

Restaurants

• Roosters Market (0.8 miles)
• City Limits Diner (2.7 miles)
• Pepsico (3.4 miles)
• Serafina (4 miles)
• Bartaco (4.5 miles)
• Kneaded Bread (4.5 miles)
• Captain Lawrence Brewing Company (5.6 miles)

Physicians

• HSS Westchester (1.1 miles)
• Digestive Disease & Nutrition Center of Westchester (1.5 miles)
• Weill Cornell Psychiatry at NewYork-Presbyterian Westchester Division (1.5 miles)
• WestMed (1.7 miles)
• Dickstein Cancer Treatment Center (1.8 miles)
• Westmed Medical Group (2.6 miles)
• ONS - Orthopaedic & Neurosurgery Specialists (5.3 miles)

Pharmacies

• Saxon Pharmacy (1.3 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2 miles)
• Rite Aid (2.6 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.5 miles)

Cafes

• Nespresso Boutique at Bloomingdale's, Westchester (1.4 miles)
• Starbucks (2.1 miles)
• Starbucks (2.9 miles)
• State Of The Art Coffee (3.3 miles)
• Starbucks (3.4 miles)
• Starbucks (4.1 miles)
• Starbucks (4.3 miles)

Parks

• Tibbets Park (2.1 miles)
• Hart's Brook Park & Preserve (3.3 miles)
• The Arbors (4 miles)
• Rye Town Park (4.6 miles)
• Memorial Park (4.9 miles)
• Manor Park (6.1 miles)
• Havemeyer Fields (6.5 miles)

Transportation

• Metro North - Hartsdale Train Station (2.6 miles)
• Metro North - Harrison Train Station (3.2 miles)
• Metro North - Rye Train Station (3.6 miles)
• Port Chester Train Station (4.3 miles)
• Signature Flight Support (4.3 miles)
• Million Air White Plains (4.3 miles)
• Valhalla Metro North Station (4.8 miles)

Theaters

• AMC Port Chester 14 (4.4 miles)
• Alamo Drafthouse Yonkers (4.4 miles)