Priority Home Care, Inc. in Westbury, NY

Pros

• Premier is praised for quickly placing aides for families in need.
• The Premier team is very professional, with excellent ongoing communication from the office.
• Premier provides replacements when needs change.
• Premier is a great agency for loved ones, with aides who are loving and caring.
• The aide sent by Premier was professional, pleasant, and delivered care with passion and dignity.
• Priority Home Care staff are very professional and attentive.
• Marie is warm and sweet and loved by the aunt and the family.

Cons

• The aide was unprofessional and had horrible communication with families.
• The aide haggled to be hired privately, claiming the four-hour shift “wasn’t worth it,” and saying they had to “beg her” to accept the assignment.
• The aide left the 94-year-old grandmother alone on day four, and the agency did not disclose that they “couldn’t find anyone else.”
• It took two weeks after discharge to get things rolling.
• Merle was dishonest, uncooperative, and allegedly physically abusive toward the mother with Alzheimer’s.
• Merle’s attitude was negative, and she treated the family as if they were at her beck and call.
• Merle allegedly lied about a holiday trip being canceled when it actually took place.
• Merle rolled her eyes when asked to take the mother to see the lights.
• The agency pulled out because of Merle, with the claim of a “physical beating” disputed (no bruises were observed).
• The agency is poorly managed, with no continuity of care, poor communication about scheduling, and not enough workers to cover cases.
• The reviewer advised to stay away from this agency and go elsewhere for care.

Review

Priority Home Care, Inc. in Westbury, NY is best suited for families seeking at-home, hands-on caregiving with the potential for Medicaid-assisted coverage and the flexibility to adapt as needs evolve. It works for households that can tolerate some staffing variability in exchange for quick caregiver placement and responsive office support. In short, when the right caregiver is matched, the care experience can be warm, attentive, and genuinely relieving for families juggling daily duties and medical needs.

On the strength side, the strongest reviews spotlight professionalism and reliability when the agency is at its best. Families report rapid placement of aides, quick substitutions when needs shift, and ongoing office communication that keeps everyone aligned. Individual aides are frequently described as loving, patient, and capable, with one account praising a caregiver who treated a loved one with dignity and passion. The Medicaid angle also matters: being able to cover substantial costs reduces financial stress and broadens access to in-home support, a practical win for households navigating complex care plans.

Yet the most consequential themes in the feedback are risk-and-contingency oriented. A sizable minority of experiences describe unprofessional communication, with instances where caregivers pressured families to hire privately or where scheduling gaps left a vulnerable elder unsupervised. There are concrete cases of delays, from discharge to getting things rolling, that stretched families’ patience and trust. More troubling are allegations of misbehavior by individual aides, including claims of dishonesty, poor attitude, and even mistreatment. In at least one case, a caregiver’s presence prompted a severe breakdown in trust, triggering a withdrawal by the agency. These episodes illuminate a core peril: inconsistent staffing and weak safeguards can undermine what otherwise might be good care.

These contrasting experiences must be weighed carefully. The affirming outcomes, competent, compassionate aides, prompt placement, and steady office updates, show that Priority Home Care can deliver solid, person-centered support when everything aligns. However, the negative patterns around communication failures, inconsistent back-up coverage, and serious concerns about staff conduct tilt the balance toward caution. For households managing complex conditions, memory care, or high daily care demands, the risk of sudden gaps or miscommunication may offset the benefits of Medicaid relief and fast access to help. In such scenarios, more stable staffing, stronger oversight, and proven incident-response protocols become non-negotiable.

Families should consider alternatives if reliability and continuity are non-negotiable: look for agencies with a demonstrated track record of consistent staffing, guaranteed back-up coverage, strict caregiver vetting, and transparent, proactive communication. Prioritize providers that assign a dedicated care manager, offer a formalized back-up plan for vacations or no-shows, and provide clear escalation channels when issues arise. If any review signals a pattern, missed shifts, late starts, or abrupt caregiver changes, treat that as a red flag rather than a one-off incident. The decision should hinge on whether the agency can guarantee a stable, supervised caregiving team over weeks and months, not just days.

In the end, the prudent course blends practical advantages with disciplined risk management. Priority Home Care can be a practical, affordable solution when the match is right and oversight remains strong; it can also crumble under unreliable staffing and communication failures. Prospective families are advised to demand a concrete care plan with scheduled back-ups, insist on a single point of contact, request thorough caregiver screening and ongoing supervision, and test-drive the arrangement with a clearly defined trial period and termination terms. If those safeguards cannot be guaranteed, exploring other providers becomes the wiser choice.