Priority Home Care, Inc.

Pros

• Premier jumped in quickly to find several aides for a family member in need, with replacements provided when needed, and the team described as very professional with excellent ongoing office communication.
• Premier is a great agency for loved ones, with aides who are very loving and caring, and is highly recommended.
• The aide provided by Premier was professional, pleasant, and delivered care to the husband with passion and dignity.
• Priority Home Care staff are described as very professional and attentive.
• An aunt loves her aide Marie, who is warm and sweet with the entire family.
• Premier takes pride in the care of loved ones and is presented as a source of great care.

Cons

• The agency is unprofessional and communicates horribly with families.
• The aide who arrived haggled for private hiring, saying the four-hour shift wasn't worth the commute.
• The aide supposedly agreed to only three days, and on day four the grandmother was left alone; the agency did not disclose they couldn't find someone else.
• It took two weeks after discharge to get things rolling.
• Merle was dishonest, uncooperative, and there were suspicions of physical abuse.
• Merle demanded the family's services and lied about a holiday trip; she rolled her eyes and mistreated the mother.
• The agency exhibits poor management, no continuity of care, poor scheduling communication, and not enough staff to cover cases. Stay away.

Review

Across these reviews, families describe a broad spectrum of experiences with home care agencies, ranging from life-changing support and professional care to alarming lapses in safety and communication. Several commenters highlight how quickly a good agency can mobilize help, find suitable aides, and maintain steady contact through a loved one's changing needs. Others, however, recount troubling episodes - unprofessional behavior, misrepresentations, and gaps in staffing - that can leave families in a stressful, uncertain position just when they need reliable help the most.

One set of stories paints a stark contrast between what a frustrated family endured and what a well-functioning agency can deliver. In the negative example, an aide reportedly pressed a private-hire arrangement right away, arguing that the commute for a four-hour shift wasn't worth it and insisting she was "begged" to take the assignment. The situation deteriorated when the aide agreed to only three days, and on the fourth day the grandmother was left alone while the agency could not provide a replacement. The reviewer notes a two-week delay in getting things rolling after discharge, and cautions others to seek care from a different agency if they value consistent, dependable support for a loved one. This account emphasizes how poor communication, poor adherence to schedules, and a lack of reliable backup can undermine trust during a vulnerable time.

In contrast, other reviewers report highly positive experiences with Premier, praising the agency's responsiveness and ongoing support. One reviewer says Premier jumped in quickly to find multiple aides for a family member in need and continued to provide replacements as needs evolved. They describe the office team as very professional and commend the ongoing communication, labeling Premier as highly recommended for families seeking dependable help. This perspective highlights the impact of proactive placement, continuity of care, and clear lines of communication in sustaining quality home care over time.

Yet the narratives also include serious, pointed allegations about a specific caregiver and about the agency's handling of a sensitive situation. A reviewer describes Merle as dishonest, uncooperative, and someone they suspect of physical abuse toward a mother with Alzheimer's disease. The account details a pattern of behavior seen as controlling and disrespectful: demanding family members' involvement on the aide's terms, misrepresenting events (such as a holiday trip to a chocolate factory), and a perceived misalignment with medical recommendations. The agency reportedly withdrew from the case following these concerns, and the reviewer cautions that Alzheimer's does not excuse mistreatment. The underlying message is that patient safety and trust require careful vetting, transparent communication, and accountability when serious allegations arise.

Other reviews return to a more uniformly positive tone about Premier. One commenter describes Premier as a great agency for loved ones, noting that aides are loving and caring and that the team takes pride in the care provided. This perspective reinforces the idea that when hiring and management processes work smoothly, the caregiver-family partnership can be deeply fulfilling, with care providers who genuinely support both the patient and the family. In another short vignette, a caregiver who joined for just two days found an aide who was professional, pleasant, and passionate about caring for a husband, delivering care with dignity.

There are also mentions of long-term stability and practical benefits. A reviewer praises how the staff continued to care for a mom with Alzheimer's over several years, with Medicaid helping minimize out-of-pocket costs. They acknowledge some scheduling quirks - such as multiple aides arriving at once - but frame them as understandable hiccups rather than systemic failures. The positive notes about "professional and attentive" staff and the sense that the agency's services can offer real relief during a difficult period are balanced against the more critical experiences described elsewhere.

Finally, a cautionary voice closes the collection with a stark warning: stay away from the agency if long-term, reliable care is your goal. This reviewer cites poor management, lack of continuity, inadequately skilled workers assigned to higher-need cases, and a breakdown in family communication as core issues. The message here mirrors the more severe allegations in other reviews: when staffing, scheduling, and accountability falter, the consequences are immediate and deeply personal for families and their loved ones.

Taken together, these reviews illustrate a complex landscape in which home care agencies can be pillars of support or sources of stress, depending on how they recruit, assign, and manage caregivers, how effectively they communicate with families, and how reliably they ensure continuity of care. For families navigating this space, the stories underscore the importance of asking direct questions about backup coverage, scheduling practices, and how the agency handles complaints and changes in care needs. They also highlight the value of monitoring interactions closely, seeking references, and establishing clear expectations up front about who will be in the home and how decisions will be communicated. In environments where the agency demonstrates quick placement, consistent communication, and a compassionate approach from aides, families report genuinely meaningful relief and trust. In settings where staffing gaps or miscommunication persist, the risk to patient safety and family peace of mind becomes the central concern.

Westbury, New York is a bustling and vibrant area with a variety of amenities nearby. The neighborhood offers a range of dining options, including popular chains such as Dave & Buster's, Chick-Fil-A, and The Cheesecake Factory. There are also several pharmacies and healthcare facilities in the vicinity, providing convenient access to medical services. Transportation is easily accessible with multiple LIRR stations within a few miles, making it convenient for seniors to travel around the area. For recreational activities, there are several parks and theaters nearby where seniors can enjoy leisurely walks or catch a movie. Additionally, there are places of worship and physician offices in the vicinity for spiritual and medical needs. Overall, Westbury presents a diverse and dynamic community that could be a great choice for senior living.

Restaurants

• Dave & Buster's (0.1 miles)
• Chick-Fil-A (0.1 miles)
• The Cheesecake Factory (0.2 miles)
• Shake Shack (0.8 miles)
• Vincent's Clam Bar (1.2 miles)
• Grand Lux Cafe (1.3 miles)
• Marriott Concierge Lounge (1.4 miles)

Pharmacies

• Walgreens (0.2 miles)
• Rite Aid (0.8 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3 miles)

Transportation

• LIRR - Westbury Station (0.7 miles)
• LIRR - Hicksville Station (3.7 miles)
• LIRR New Hyde Park Station (4.9 miles)
• LIRR - Bethpage Station (5.7 miles)
• LIRR - Merrick Station (6 miles)
• LIRR - Floral Park Station (6.1 miles)
• LIRR - Bellmore Station (6.3 miles)

Theaters

• AMC Roosevelt Field 8 (1.3 miles)
• Regal Westbury Imax & RPX (3 miles)
• AMC DINE-IN Levittown 1 (4.8 miles)

Parks

• Eisenhower Park (1.9 miles)
• Coes Neck Park (4.5 miles)
• Hempstead Lake State Park (5.3 miles)
• Newbridge Road Park (7 miles)
• Bethpage State Park (7 miles)
• Newbridge Dog Park (7.2 miles)
• Tad Lane Park (7.4 miles)

Hospitals

• Nassau University Medical Center (2.4 miles)
• Winthrop University Hospital (2.7 miles)
• Winthrop University Hospital New Life Center (2.7 miles)
• St Francis Hospital (5.8 miles)
• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (6.2 miles)
• Kaur Rupinder P Do South Nassau Family Medicine Oceanside (6.8 miles)

Places of Worship

• Community Church of East Williston (2.5 miles)
• Merrick Jewish Center (6.5 miles)

Physicians

• Winthrop Professional Building (2.6 miles)
• Caring Pediatric Associates (4.3 miles)
• Central Nassau Guidance (4.9 miles)
• 2 Pro Health Plaza (5.3 miles)
• Long Island Pediatrics (6.5 miles)
• South Nassau Communities Hospital (6.7 miles)
• Di Giovanna Family Care Center (7.2 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (4.3 miles)
• Starbucks (5.1 miles)
• Starbucks (5.4 miles)
• Mongo's Coffee (5.7 miles)
• Starbucks (5.8 miles)
• Starbucks (6.5 miles)