North Shore Home Care

Pros

• The home therapist was great.
• They were good company and nice people.

Cons

• They describe North Shore as pushing unrequested supplies and services and creating a big runaround to return or cancel.
• They call the facility one of the worst care facilities in Westchester, with terrible care across the board.
• They criticize recordkeeping as inadequate and invoicing as atrocious.
• They cite a bill from a collection agency for a service rendered over a year earlier, with an incorrect amount.
• They note that resolving the billing issue would cost more in phone calls than the bill itself.
• They warn not to sign anything when hospital-recommended services are offered.
• They report paperwork being repeatedly transferred without correction and care plans/medications lists prone to errors and miscommunication.

Review

After knee replacement, one reviewer found life off the road to be a challenge, but not for lack of support. The home health therapy they received was praised as excellent, a bright spot in an otherwise demanding recovery. They mention the stories they'd heard about physical therapy being rough, and while those horror stories appeared to be true for some, the individual therapists themselves were described as kind, capable, and committed. In short, the person valued the presence and professionalism of the home care team, even as the overall journey was wearying and filled with the ordinary frustrations of post-surgical rehabilitation.

On a broader note, the same reviewer cautions others about North Shore as an organization. They describe it as an entity that seems focused on delivering supplies and services you didn't order, rather than aligning with your actual needs. The advice is to brace for a lengthy and frustrating process when attempting to return items or cancel services. The takeaway is clear: if a hospital recommends something to help you, tread carefully and avoid signing anything on the spot, because the experience may lead you into unexpected commitments and bureaucratic hurdles.

The critique of the facility itself is stark. The reviewer labels it as one of the worst care facilities in Westchester, arguing that the problems span the entire spectrum of care rather than being isolated to a few staff members. They note that care was terrible across the board, defying the expectation that quality would vary only by individual providers. Comparisons to three other facilities they've used emphasize a consistent pattern of underwhelming performance. Beyond care quality, the reviewer also points to systemic issues with recordkeeping and paperwork, describing the administrative side as inadequate and the invoicing as atrocious. A telling example is a bill for a service from more than a year prior that arrived via a collection agency despite no prior invoice having been received; the amount turned out to be wrong, yet the collection action persisted, suggesting inefficiency and needless costs.

Within this negative assessment, the reviewer underscores the practical reality of poor administration. They emphasize that paperwork is repeatedly transferred and rarely corrected, and they warn to obtain properly dated and completely filled-out documents. The message to patients is proactive: insist on being heard, don't let staff interrupt you during calls, and scrutinize the care plan and medications list provided. The reviewer insists there is ample room for error and miscommunication when records are mishandled, and they urge careful review to avoid ongoing administrative mistakes that can compound clinical concerns.

Taken together, the remarks present a complex picture: compassionate, effective in-home therapy and friendly staff provide genuine moments of relief and encouragement during a difficult recovery, but the facility's administration and billing practices undermine those positives. The experiences highlight a disconnect between frontline care and back-end operations, where documentation, billing accuracy, and the management of services can create substantial frustration and financial anxiety. For anyone navigating similar situations, the message is to lean on the partners who deliver direct care - while staying vigilant about paperwork, fees, and the scope of services offered by the organization.

This section of Westbury, New York offers a variety of amenities and services that cater to senior residents. The proximity to theaters such as Regal Westbury Imax & RPX and AMC Roosevelt Field 8 provides entertainment options for leisure activities. Additionally, there are several pharmacies in the area for convenient access to medication and healthcare needs. Access to multiple Long Island Railroad stations makes transportation easy for seniors who may not drive. There are also various cafes and restaurants nearby, including popular chains like Starbucks and Panera Bread. For medical care, hospitals like Nassau University Medical Center and Winthrop University Hospital are within a short distance. Parks such as Eisenhower Park offer opportunities for outdoor recreation, while physicians' offices like Central Nassau Guidance provide healthcare services in close proximity. Places of worship such as the Community Church of East Williston cater to spiritual needs in the community. Overall, this area of Westbury offers a well-rounded environment with convenient amenities suitable for senior living.

Theaters

• Regal Westbury Imax & RPX (0.5 miles)
• AMC Roosevelt Field 8 (3.5 miles)
• AMC DINE-IN Levittown 1 (4.4 miles)
• Regal Ua Farmingdale (7.8 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.3 miles)

Transportation

• LIRR - Hicksville Station (1.8 miles)
• LIRR - Westbury Station (1.9 miles)
• LIRR - Bethpage Station (4.6 miles)
• LIRR - Syosset Station (4.7 miles)
• Lirr - Farmingdale Station (6.8 miles)
• LIRR New Hyde Park Station (7 miles)
• LIRR - Manhasset Station (7.4 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (3.2 miles)
• Mongo's Coffee (3.2 miles)
• Starbucks (3.6 miles)
• Panera Bread (4.8 miles)
• Starbucks (5.2 miles)
• Starbucks (6.8 miles)

Restaurants

• Chick-Fil-A (2.4 miles)
• The Cheesecake Factory (2.6 miles)
• Dave & Buster's (2.6 miles)
• Shake Shack (3.1 miles)
• Vincent's Clam Bar (3.4 miles)
• Sonic Drive-In (3.5 miles)
• Grand Lux Cafe (3.6 miles)

Hospitals

• Nassau University Medical Center (3.3 miles)
• Winthrop University Hospital (4.8 miles)
• Winthrop University Hospital New Life Center (4.8 miles)
• St Francis Hospital (6.1 miles)
• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (7.8 miles)

Parks

• Eisenhower Park (3.4 miles)
• Tad Lane Park (5.5 miles)
• Bethpage State Park (5.8 miles)
• Coes Neck Park (6.8 miles)
• Hempstead Lake State Park (7.8 miles)
• Bailey Arboretum (7.8 miles)

Physicians

• Central Nassau Guidance (3.4 miles)
• Caring Pediatric Associates (3.8 miles)
• Winthrop Professional Building (4.7 miles)
• Plainview Medical Group PC (5 miles)
• Di Giovanna Family Care Center (6.8 miles)
• 2 Pro Health Plaza (6.9 miles)
• ENT and Allergy Associates -Melville (7.7 miles)

Places of Worship

• Community Church of East Williston (4.1 miles)
• Merrick Jewish Center (7.9 miles)