Right at Home in Hicksville, NY

Pros

• They have been fantastic in their caregiving.
• Petra, Rashawna, and Susan consistently handle calls with comforting, understanding care.
• The staff at Right at Home are generous people.
• The aides have been great.
• The agency has been very helpful in providing care to families.
• They provide peace of mind and make life easier for families.
• Susan Hartmann and her team are excellent, responsive, and professional.
• The live-in carers are fantastic, and the agency is adaptable, kind, proactive, and transparent.

Cons

• The majority of caregivers were described as poorly trained and irresponsible.
• The owner was described as a very poor and unaccommodating businessman.
• The vetting of aides seemed overwhelmingly poor, with some aides having excessively bad tempers.
• Some aides were extremely rough with the client, with at least one incident requiring police involvement.
• An aide ripped fabric on a chair and repeatedly banged a wheelchair into the doorframe, causing damage.
• Scheduling was described as beyond horrible, with frequent mistakes.
• Aides often called out last minute or were absent, leaving families to arrange their own care.
• The website was described as fluff and falsely depicting the agency, with nothing exemplary.

Review

Right at Home Hicksville is best suited for families that want a tightly coordinated in-home care team with strong clinical oversight and a readiness to intervene during hospital-to-home transitions. The agency emphasizes hands-on leadership from owners and supervisors, rapid response, and a flexible mix of aides and nurses who can scale up as health needs change. This setup serves clients who require live-in options or reliable daily support to minimize hospital readmissions and maintain independence at home. Families navigating complex care plans - post-acute recovery, dementia care, or chronic conditions - will find the model designed to translate care plans into timely, practical action.

Alternatives should be considered by those who prioritize exacting consistency and zero turnover. If the priority is a fixed caregiving roster with meticulous, auditable vetting and flawless scheduling, other agencies may be a better fit. Reviews note issues such as last-minute replacements, inconsistent aide quality, and communication gaps, and one family described ownership as unaccommodating. For clients who cannot tolerate these gaps, especially when health needs are fragile or time-critical, exploring other providers with more standardized staffing and longer-term caregiver stability is wise.

On the upside, the strongest advantages are responsiveness and collaborative care. Aides and nurses are described as professional and caring, and the team can mobilize within hours for urgent needs. Live-in arrangements and the continuity of oversight by a dedicated case manager help families breathe easier during transitions from hospital to home. The personal involvement of the owners and senior staff - keeping schedules, resolving issues, and maintaining a hands-on approach - creates a reliable safety net when a crisis looms. When the fit is right, this approach yields dependable support that feels integrative rather than episodic.

Nevertheless, the record includes meaningful caution signs. Some families report recurring scheduling mistakes, last-minute changes, and instances of rough handling or inadequate supervision by certain aides. Vetting concerns - questions about how past employment is verified and the predictability of staff assignments - show up in multiple accounts. A few reviewers also describe burdensome billing experiences or a sense that follow-through on problems was uneven. These patterns are not universal, but they are significant enough to influence decisions for clients with prior negative experiences with external caregiving teams.

Viewed in balance, the pros can offset the cons for many, especially when a plan emphasizes strong oversight and rapid deployment. The ability to cover short-notice shifts, handle hospital discharges smoothly, and offer flexible live-in care translates into real-world peace of mind for families carrying caregiving loads. The presence of a nurse on call and a responsive scheduling team helps catch issues early and reduce crises. Cost transparency and reliable communication, cited by some families, further support a sustainable arrangement for longer-term needs.

Decision guidance: Right at Home Hicksville represents a credible, hands-on option for families seeking proactive care coordination and adaptable staffing. It may be less suitable for those who demand unwavering staffing consistency and perfectly predictable scheduling. To maximize success, prospective clients should secure a named case manager, request a core team of caregivers, and establish a concrete back-up plan for nights and weekends. Ask for the agency's vetting protocol, request recent references, and consider a short trial period to verify fit before committing long-term.

Located in Hicksville, New York, this area offers convenient access to various amenities within close proximity. Residents can easily access multiple LIRR train stations for transportation options, as well as pharmacies for their healthcare needs. The area also boasts a selection of theaters, cafes, and restaurants for entertainment and dining options. For medical care, there are several physician offices nearby along with hospitals within a reasonable distance. Those seeking outdoor recreation can visit the nearby parks or simply enjoy the peaceful surroundings. Additionally, there are places of worship in the vicinity for spiritual support and community engagement. With its diverse range of offerings and convenient location, this part of Hicksville provides a welcoming environment for senior living.

Transportation

• LIRR - Hicksville Station (0.4 miles)
• LIRR - Westbury Station (2.8 miles)
• LIRR - Bethpage Station (3.2 miles)
• LIRR - Syosset Station (4.3 miles)
• Lirr - Farmingdale Station (5.3 miles)
• LIRR - Wantagh Station (6.6 miles)
• LIRR - Bellmore Station (6.8 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.8 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (2.9 miles)

Theaters

• Regal Westbury Imax & RPX (1.4 miles)
• AMC DINE-IN Levittown 1 (3.2 miles)
• AMC Roosevelt Field 8 (4.6 miles)
• Regal Ua Farmingdale (6.3 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (2.1 miles)
• Mongo's Coffee (2.8 miles)
• Starbucks (2.9 miles)
• Panera Bread (3.5 miles)
• Starbucks (3.9 miles)
• Starbucks (6.4 miles)

Physicians

• Central Nassau Guidance (1.9 miles)
• Caring Pediatric Associates (2.6 miles)
• Plainview Medical Group PC (4.6 miles)
• Di Giovanna Family Care Center (5.5 miles)
• Winthrop Professional Building (5.8 miles)
• ENT and Allergy Associates -Melville (6.5 miles)

Hospitals

• Nassau University Medical Center (3 miles)
• Winthrop University Hospital (5.9 miles)
• Winthrop University Hospital New Life Center (6 miles)
• St Francis Hospital (7.6 miles)

Restaurants

• Chick-Fil-A (3.3 miles)
• Dave & Buster's (3.4 miles)
• The Cheesecake Factory (3.5 miles)
• Sonic Drive-In (3.6 miles)
• Marriott Concierge Lounge (4.1 miles)
• Shake Shack (4.1 miles)
• Zorn's of Bethpage (4.1 miles)

Parks

• Eisenhower Park (3.3 miles)
• Tad Lane Park (4.2 miles)
• Bethpage State Park (4.4 miles)
• Coes Neck Park (7 miles)
• Newbridge Road Park (7.8 miles)

Places of Worship

• Community Church of East Williston (5.3 miles)
• Merrick Jewish Center (7.4 miles)
• New Hope Institutional Baptist Church (7.9 miles)