The Terrace At Glen Eddy

Pros

• The staff at The Terrace at Glen Eddy is extremely friendly and caring, always ready to respond to residents' needs.
• Residents feel included in a variety of activities that cater to all abilities, including those with memory issues.
• Many residents appreciate the clean and well-maintained facility, enjoying their comfortable apartments and living spaces.
• There are numerous activities available for residents that promote engagement and socialization.
• Families have noted that the level of care provided is compassionate and attentive, contributing positively to their loved ones' quality of life.
• The dining services receive praise for being good overall, with various meals appreciated by many residents.
• Newcomers often express a positive first impression of the facility's modern look and active atmosphere during tours.
• The community fosters friendship among residents, making it easier for them to create connections with each other and the staff.
• Residents have shared their satisfaction with the support they receive from the staff, who are regarded as helpful and accommodating.

Cons

• The administrative staff lacks professionalism and doesn't take the time to address issues, demonstrating a lack of bedside manner.
• Quality of care is poor, with staff not adhering to toileting schedules and residents being left dirty after showers.
• Staff members are often seen sitting in rooms playing on their phones instead of caring for residents.
• Activities are not suitable for individuals with Alzheimer's, and the Activities Director responds poorly to questions from families.
• Management appears slow to respond to concerns raised by residents and their families.
• Privacy is frequently violated as staff do not wait for an invitation before entering residents' rooms.
• Staff exhibit condescension toward residents, failing to engage in problem-solving discussions regarding care issues.
• Residents' legitimate concerns about care are often ignored by staff members who do not listen effectively.
• Scheduled medications are delivered significantly early or late, with no regard for proper timing unless brought up by the resident.

Review

The Terrace at Glen Eddy has garnered a mixed bag of reviews from families and residents, with sentiments ranging from high praise to significant concern regarding the quality of care provided. Many reviewers highlight a drastic shift in the standards of service compared to past experiences, lamenting that what was once considered a top-notch facility now appears to have succumbed to mediocrity, especially given its premium pricing. Specific complaints often center on the professionalism of the administrative staff, who are described as lacking in bedside manner and failing to adequately address resident needs or family concerns. This sentiment was echoed by several reviewers who noted that staff would sometimes be preoccupied with their phones instead of providing attentive care.

Quality of care also emerged as a critical point of contention among families. Some residents reported issues such as failure to adhere to toileting schedules and insufficient bathing practices, leaving residents feeling unclean after showers. Comments about activities designed for Alzheimer’s patients suggested that those responsible for planning these programs were not receptive to inquiries or suggestions made by concerned family members. Additionally, there were complaints regarding management's treatment of staff in front of families, indicating an unsupportive work environment that could further exacerbate issues related to resident care.

On the other hand, positive feedback shines through some reviews showcasing compassionate care from many employees at The Terrace at Glen Eddy. Several families attested to the attentiveness and kindness shown by staff members toward their loved ones, emphasizing that caregivers worked diligently to maintain residents' independence while engaging them in various activities tailored to their capabilities. Numerous accounts celebrated pleasant interactions between residents and staff, highlighting how caregivers went above and beyond by providing personal gifts or personalized attention that fostered feelings of warmth and connection.

While some families noted a lack in certain aspects such as meal variety and weekend programming—wishing for greater engagement during those downtimes—others praised the abundance of events available throughout the week intended to keep residents physically active and socially engaged. Positive mentions included clean facilities with well-maintained apartments that felt homely rather than institutionalized—a comforting environment for many residents adapting to assisted living situations.

Positive details about tours conducted prior to admission also surfaced within narratives shared by prospective families visiting The Terrace at Glen Eddy for evaluation purposes; visitors appreciated the neatness displayed throughout facilities during guided tours along with enthusiastic follow-up communications from staff members post-visit. However, disappointments arose when potential clients encountered circumstances affecting availability during desired timeframes for stays.

Despite commendation surrounding specific staff members’ devotion toward delivering quality support services accompanied by a compelling community atmosphere described by long-term residents embracing their new living arrangements, serious concerns emerged regarding privacy protocols during personal moments—often leading some individuals into situations they found uncomfortable when assistance was sought too intrusively. Potential lapses in effective communication processes between staff members and residents alike raised alarms due mainly because inadequate listening skills threatened individual autonomy pertaining directly towards decision-making processes revolving around proper care strategies when needing assistance within daily routines.

Perhaps one of the most concerning patterns voiced across numerous reviews involved medical care; inadequate adherence timing towards medication delivery appeared consistently cited alongside distressing anecdotal instances reporting delays significantly impacting timely healthcare interventions. This prompted important considerations urging prospective tenants seeking specialized assistance models led predominantly on collaborative relationships formed between caregiving personnel entrusted with responsibilities dictated purely under patient-centered philosophies guiding best practices throughout connected frameworks prioritizing satisfaction derived during ongoing transactions involving higher levels of aging-related dependency management systems integrated into community-oriented lifestyles cultivated over time diligently nurtured amongst diverse clientele experiencing swirling dynamics governing shifting demands involved within memory support structures existing locally today necessitating thorough research undertaken collectively before making decisions predicated upon heightened trust parameters prevailing only through careful deliberation taken beforehand ensuring maximum benefits realized accordingly!

This part of Niskayuna, New York offers a convenient and diverse range of amenities for senior living. With several pharmacies, hospitals, and physicians within close proximity, residents have easy access to medical care and services. There are also various cafes and restaurants nearby, providing opportunities for socializing and dining out. Transportation options such as car rentals and airports make it easy for seniors to travel when needed. Additionally, the presence of parks and theaters offer recreational activities for leisure time. Overall, this area provides a blend of convenience, healthcare access, dining options, and entertainment possibilities that could appeal to seniors looking for a vibrant community to call home.

Pharmacies

• Market 32 by Price Chopper (0.7 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.8 miles)
• Lange Pharmacy (2.8 miles)
• CVS Pharmacy (3.2 miles)
• Mti Microfuel Cells (3.2 miles)

Hospitals

• Bellevue Woman's Care Center (1.1 miles)
• Ellis Hospital (3.6 miles)
• Sunnyview Rehabilitation Hospital (3.6 miles)
• Albany Medical Center (6.1 miles)

Cafes

• Starbucks (1.9 miles)
• Villa Italia (4.1 miles)
• Starbucks (5.4 miles)
• Panera Bread (5.5 miles)
• Starbucks (5.5 miles)
• Panera Bread (5.8 miles)
• Starbucks (6 miles)

Physicians

• Fox & Schingo Plastic Surgery (2.8 miles)
• Capital Care Nutrition & Diabetes Center (3.1 miles)
• Stasior & Stasior Eye Care (3.4 miles)
• Capitalcare Medical Group (3.5 miles)
• ImageCare Niskayuna (3.7 miles)
• Schenectady Urological Associates PC (3.8 miles)
• Ortho NY (4 miles)

Restaurants

• McDonald's (3.6 miles)
• Ferrari's Ristorante (3.9 miles)
• Hudson Valley Wine Bar (4.1 miles)
• El Charro Mexican Grill (4.2 miles)
• Burger King (4.3 miles)
• Otis & Oliver's Restaurant & Pub (4.3 miles)
• Wendy's (4.3 miles)

Transportation

• National Car Rental (4 miles)
• Albany International Airport (ALB) (4.1 miles)
• Terminal B (4.1 miles)
• Southwest Airlines (4.1 miles)
• Schenectady Amtrak Station (4.2 miles)

Parks

• Cook Playground (5.3 miles)
• Collins Park (5.6 miles)
• Miracle Playground (5.9 miles)
• The Crossings of Colonie (5.9 miles)

Theaters

• Regal Colonie Center & RPX (5.5 miles)

Places of Worship

• Astral Journeys Center (5.9 miles)