Home Helpers and Direct Link

Pros

• The recent review mentions that there have been significant improvements in the training provided to caregivers.
• Although there has been one bad experience, the majority of care providers from Home Helpers have been excellent.
• There is acknowledgement of increased efforts to address issues such as no-shows and lack of communication.
• The reviewer highlights the importance of consistency and notes that some caregivers have been reliable and capable.
• Despite the overall negative experience, there is recognition that good agencies exist and encourages others to continue searching for a reliable option.

Cons

• The training for caregivers at Home Helpers is inadequate.
• The constant turnover of staff leads to inconsistency in care.
• Caregivers often fail to show up for scheduled appointments without prior notice.
• The lack of communication and note-taking by staff results in a lack of knowledge about the patient's condition and needs.
• Inexperienced caregivers are assigned to patients, lacking the necessary skills for proper care.
• Personal drama brought by caregivers negatively impacts the quality of service.
• Unprofessional behavior is excused by claiming it's not a good match between caregiver and patient.
• There is a significant lack of reliability in terms of showing up and providing appropriate care.
• Other agencies would be better options for finding reliable and capable caregivers.

Review

Home Helpers, a home care agency providing assistance to seniors, has faced significant criticism in recent times due to various issues related to caregiver training and reliability. According to one reviewer, who has been availing their services for about a year, the overall experience has been quite negative. The reviewer mentioned that apart from one caregiver, who seems to have performed adequately, the rest of the staff has fallen short in meeting expectations.

One of the major problems highlighted by this reviewer is the consistent lack of punctuality and communication from Home Helpers' caregivers. Instances of no-shows without any prior notification were reported frequently. This creates immense stress for families relying on these services as they are left uncertain about whether or not someone will show up to care for their loved ones.

Adding to the frustration, there appears to be a high turnover rate among the caregivers provided by Home Helpers. The constant introduction of new faces disrupts any sense of consistency in terms of quality care. Moreover, these frequent changes make it difficult for caregivers to truly understand and attend to individual needs effectively.

Furthermore, it was pointed out that Home Helpers' staff lacks proficiency in maintaining proper records and documentation related to their visits and interactions with clients. This lack of attention to detail can hinder the overall quality of care being provided since crucial information may be lost or overlooked during handovers between different caregivers.

Another concerning aspect raised in the review is the apparent lack of experience among some of Home Helpers' caregivers. Without adequate training and knowledge, these inexperienced individuals may struggle to handle complex situations that often arise when caring for seniors with conditions such as dementia.

Additionally, personal drama brought into clients' homes by certain caregivers was listed as another issue affecting the professionalism within Home Helpers' workforce. Displaying unprofessional behavior can significantly impact both the quality of care received by seniors and the overall comfort level within households where these incidents occur.

In response to concerns raised by dissatisfied customers like this reviewer, it is evident that Home Helpers needs to address and rectify these shortcomings promptly. Implementing better caregiver training programs would ensure that employees possess the necessary skills and knowledge to handle various caregiving situations efficiently. Additionally, improving communication systems within the agency, such as ensuring detailed notes are taken and calls are logged, can help maintain consistency in care provision.

While this reviewer recommends continuing the search for alternative home care agencies, it is worth noting that some positive changes have reportedly been made since the time of this review. However, potential clients should still exercise due diligence when considering Home Helpers' services to ensure their loved ones receive reliable and capable care.

This part of Saratoga Springs, New York, offers a convenient and vibrant setting for senior living. With several pharmacies located within walking distance, access to healthcare and medication is easily attainable. The abundance of cafes and restaurants provides plenty of options for dining out or enjoying a cup of coffee with friends. Additionally, proximity to theaters, parks, and physicians ensures a range of entertainment and medical services are readily available. The nearby Saratoga Hospital further adds to the appeal by providing quality healthcare within close reach. Overall, this area offers a well-rounded community with easy access to amenities that cater to seniors' needs and preferences.

Pharmacies

• Menges & Curtis (0 miles)
• Fallon Wellness Pharmacy (0 miles)
• CVS Pharmacy (0.4 miles)
• Rite Aid (1 miles)
• Walmart Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• Rite Aid (2.3 miles)

Cafes

• Saratoga Coffee Traders (0.1 miles)
• Uncommon Grounds Coffee & Tea (0.1 miles)
• Bailey's Cafe (0.2 miles)
• Kru Coffee (0.9 miles)

Restaurants

• Pint Sized (0.1 miles)
• 15 Church (0.1 miles)
• The Country Corner Cafe (0.1 miles)
• Hamlet & Ghost (0.1 miles)
• Fish (0.1 miles)
• Ice House (0.1 miles)
• Taquero (0.1 miles)

Theaters

• Criterion Cinemas 11 & BTX (0.1 miles)

Parks

• Franklin Square (0.2 miles)
• Congress Park Carousel (0.3 miles)
• High Rock Park (0.3 miles)
• Saratoga Spa State Park (2 miles)
• Saratoga Spa State Park- North Gate Booth (2.1 miles)
• Shenantaha Creek Park (8.5 miles)

Physicians

• Ridha, Jeffrey Dr - RIDHA Plastic Surgery & Med Spa (0.2 miles)
• Saratoga Osteopathy (0.3 miles)
• Jeffrey R Ridha (0.3 miles)
• Saratoga Ob. Gyn. Associates (0.4 miles)
• Saratoga Obstetrics & Gynecology Associates (0.4 miles)
• Saratoga Springs Plastic Surgery - Steven Yarinsky, MD (0.4 miles)
• Saratoga Family Health (0.5 miles)

Hospitals

• Saratoga Hospital (0.6 miles)
• Community Care Pediatrics Of Saratoga (3.5 miles)
• Good Shepherd Retirement Center (6.9 miles)

Transportation

• Saratoga Springs station (1.3 miles)