Wesley Health Care Center

Pros

• The staff at The Wesley Community are described as very friendly and caring towards residents, creating a positive atmosphere.
• Residents appreciate the bright, cheerful environment, with large hallways and spacious rooms that enhance their living experience.
• The facility offers a variety of engaging social activities, such as game nights and special dinners, which residents enjoy.
• Many reviewers commend the quality and variety of food provided at the community, often praising it as excellent.
• Open communication between families and staff is highlighted as a strong point, contributing to a sense of trust and care for loved ones.
• The campus is noted for its beautiful grounds, gardens, and overall cleanliness, making it an inviting place to live or receive care.
• Positive experiences regarding rehabilitation services are shared, with specific praise for physical therapy staff who deliver effective support to residents recovering from medical procedures.
• Families feel confident in the safety and quality of care their loved ones receive in this facility compared to previous experiences elsewhere.

Cons

• The communication regarding the care provided to residents was inadequate and unacceptable, leading to feelings of neglect and confusion among families.
• The cleanliness of the facility was inconsistent, failing to meet acceptable standards throughout the stay.
• Some nursing staff members were perceived as uncaring or unprofessional, diminishing the overall quality of care.
• The food quality was frequently criticized by multiple residents and their families, with complaints about its taste and variety.
• One family experienced severe issues with their loved one’s health during their stay, attributing weight loss and medical complications to poor care.
• There were concerns about the intake process and overall negligence in handling residents' needs effectively.
• The facility's high costs were highlighted as a significant concern for families seeking care on a private pay basis.
• There were instances of abrasive and disrespectful communication from staff when addressing billing issues or concerns raised by families.

Review

The Wesley Community has garnered a range of experiences and perspectives from families whose loved ones have received care at the facility. Many reviewers commend the friendliness and professionalism of the staff, noting that communication is generally outstanding. Visitors frequently remark on the spaciousness and brightness of both communal hallways and private rooms, contributing to an overall cheerful atmosphere. For some families, this welcoming ambiance marks a significant improvement over previous locations where their loved ones had resided.

The variety and quality of food offered have also been highlighted positively in several reviews. Meal options range from chili to fish, supplemented by different sandwiches available for residents to choose from. Dining experiences seem to vary slightly; while some enjoy excellent meals most of the time, others report inconsistencies in food quality, which can be attributed at least partly to staffing challenges during the COVID-19 pandemic. Many note that despite these fluctuations, there remains a wide array of choices available for residents.

Nonetheless, staffing levels have emerged as a common concern across multiple accounts. While many praise individual caregivers for their dedication and efforts—particularly in physical therapy (PT) services—there are mentions of understaffing leading to delays or inattentiveness in care. Some reviewers express frustration with communication deficits during their loved ones' stays. A few incidents were described where vital information about care was inadequately conveyed to family members, which significantly impacted their experience at The Wesley Community.

Experiences at The Wesley differ significantly depending on individual circumstances concerning cognitive impairments or medical conditions. One family expressed gratitude for the compassionate care provided to their parent struggling with dementia but noted financial concerns regarding private-pay costs that accumulated quickly without sufficient insurance coverage or support from Medicare after hospitalization procedures took place. Comparatively, another reviewer mentioned having a negative experience centered on perceived negligence during their mother’s rehabilitation period after surgery; they stressed a lack of basic attentiveness resulting in considerable weight loss and health complications before opting for alternate medical care.

Activities offered within The Wesley's community are generally well-regarded by families looking for social engagement options for their loved ones. Events such as movie nights, game nights, knitting sessions, Super Bowl parties, as well as holiday celebrations like Christmas caroling bring joy and foster connection among residents. However, some accounts emphasize missed opportunities due to pandemic-related restrictions during initial stays — activities existed but were not accessible because of COVID protocols limiting interaction.

Positive advancements have been noted recently regarding improvements in accommodation standards at The Wesley Community since they now offer single patient rooms alongside modernized dining facilities designed specifically catering more effectively to resident needs. Families feel more confident considering The Wesley as a viable residence option than other places seen throughout Upstate New York due to these upgrades combined with kindhearted staff members who exhibit true dedication towards enhancing every resident’s overall living experience.

Despite the myriad positive testimonials about general comforts and supportive interactions witnessed at The Wesley Community facility—especially surrounding recovery programs—the narratives detailing hardship presented by particular cases cannot be ignored either; these reflect deeper systemic issues prevalent within nursing care facilities today that need addressing urgently in order better serve vulnerable populations reliant upon them fully trusting caregivers' competence alongside compassion throughout all stages of life transitions ahead!

Physicians

• Saratoga Family Health (0 miles)
• Saratoga Obstetrics & Gynecology Associates (0.2 miles)
• Saratoga Ob. Gyn. Associates (0.2 miles)
• Saratoga Springs Plastic Surgery - Steven Yarinsky, MD (0.2 miles)
• Saratoga Osteopathy (0.2 miles)
• Saratoga Bone & Joint Center (0.3 miles)
• Saratoga-Schenectady Gastro Associates (0.5 miles)

Restaurants

• Eddie F's (0.2 miles)
• Forno Bistro (0.4 miles)
• The Country Corner Cafe (0.4 miles)
• 15 Church (0.4 miles)
• Pint Sized (0.4 miles)
• The Springs (0.4 miles)
• The Olde Bryan Inn (0.5 miles)

Hospitals

• Saratoga Hospital (0.4 miles)
• Community Care Pediatrics Of Saratoga (3.2 miles)
• Good Shepherd Retirement Center (7.3 miles)

Theaters

• Criterion Cinemas 11 & BTX (0.4 miles)

Parks

• Franklin Square (0.5 miles)
• High Rock Park (0.5 miles)
• Congress Park Carousel (0.7 miles)
• Saratoga Spa State Park (2.3 miles)
• Saratoga Spa State Park- North Gate Booth (2.4 miles)
• Shenantaha Creek Park (8.8 miles)

Pharmacies

• Menges & Curtis (0.5 miles)
• Fallon Wellness Pharmacy (0.5 miles)
• CVS Pharmacy (0.7 miles)
• Rite Aid (1.3 miles)
• Walmart Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• Rite Aid (2.4 miles)

Cafes

• Saratoga Coffee Traders (0.5 miles)
• Uncommon Grounds Coffee & Tea (0.6 miles)
• Bailey's Cafe (0.7 miles)
• Kru Coffee (1 miles)

Transportation

• Saratoga Springs station (1.1 miles)