11 Wittridge Street, Ronkonkoma, NY 11779
For more information about senior living options: (844) 490-3973
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The care team is professional, attentive, and truly kind-hearted. They communicate with families about health, medications, and concerns. The facility is spotlessly clean, and the room feels like an apartment. The mother has been there since July 2020 and loves it there. The staff is caring and hard-working, taking a personal interest in every resident's well-being. The administrator Carolyne is described as the absolute best, ensuring smooth operations and promptly correcting problems. The place is a gem, with nice people and wonderful staff, and is considered a great value for the money.
The facility couldn't handle her dementia and basically dumped her off. Within a week of admission they sent her to the hospital thinking she had a UTI, which turned out not to be the case. They refused to reimburse any funds, effectively ripping families off and being described as thieves. The overall experience was the worst they had ever had, and they advise others to stay away.The collection of notes about Hidden Gem reveals a landscape of strongly varied experiences. On the one hand, several reviews sing praises about the care team and the day-to-day environment. According to these accounts, the staff are professional, attentive, and genuinely kind-hearted. Families say the team communicates regularly about health, medications, and any concerns, which helps them stay in the loop and feel reassured about their loved ones. The facility is described as spotlessly clean, with residents' rooms feeling more like apartments than traditional hospital-like spaces. In these reviews, the atmosphere is calm and orderly, and the overall impression is one of warmth and personal attention.
Beyond cleanliness and tone, the care described in the positive reviews centers on the people who staff the building. Families mention that staff take a personal interest in the well-being of every resident, and several reviewers specifically praise the administrator, Carolyne, for her leadership. They credit Carolyne with keeping operations running smoothly and addressing problems quickly and effectively. The sentiment is that Hidden Gem offers solid value, with the care team and the leadership contributing to a sense of stability and reliability that families appreciate. One reviewer emphasizes that their mother has lived there since July 2020 and loves it, reinforcing the impression that, at least for some residents and families, the facility can deliver consistent, heartfelt care.
A different thread of reviews introduces a much harsher experience. This family was introduced to Hidden Gem through a woman named Tracey, who recommended the facility for help with an elderly mother who had previously suffered a broken hip. After an evaluation, Hidden Gem accepted her mother into care. Within a week, however, the family experienced a hospital transfer prompted by concerns that the mother had a urinary tract infection, which, according to this account, was later determined not to be the issue. The hospital called the family back, saying their mother should return to the assisted living facility, while Hidden Gem reportedly told the family they had made a mistake in taking her on because they could not handle her dementia. The reviewer characterizes this as a sudden departure - "dumping her off" - and notes an 8-day hospital stay that followed.
In the same narrative, the family describes seeking their money back for a short stay - "only seven days" at Hidden Gem - and being met with a firm refusal to reimburse any funds. The reviewer frames this outcome in stark terms, calling the facility "thieves" and accusing them of ripping families off. The emotional weight of this account contrasts sharply with the other reviews and highlights a profound disappointment with the admission decision, the management of care needs, and the financial refund policy as experienced by this family.
To balance the picture, another line of feedback simply restates a positive sentiment: "A gem of a place nice people wonderful staff." This terse endorsement reinforces that some families encounter a smooth experience with warm staff and a welcoming environment, suggesting that the facility can be a strong fit for certain residents and their families. Finally, one reviewer leaves a stark warning: "The worst experience in my life.. stay away." This blunt caution underscores how negative experiences can leave lasting impressions and influence future decisions, even when other families report high satisfaction.
Taken together, these reviews illustrate a facility that can deliver highly regarded, compassionate care in a well-maintained setting, with appreciated leadership and clear communication in some cases. Yet there are also stories of misalignment between a resident's needs and the facility's capacity to accommodate them, particularly around dementia care and the admission-to-care trajectory. The most controversial claim centers on the handling of a resident with dementia and the subsequent refusal to reimburse a short-term stay, which fuels accusations of mistreatment and financial frustration.
For families researching Hidden Gem, the message is clear: there are strong endorsements that point to a loving, well-run environment with attentive staff, as well as highly critical accounts that question how certain dementia-related needs are assessed and managed, along with the facility's financial policies. Prospective residents and their families may want to investigate dementia-care capabilities, clarify admission criteria, and discuss discharge and refund policies upfront. Visiting the facility, speaking directly with staff and the administrator, and asking for recent resident experiences could help balance expectations. In short, the care experience at Hidden Gem appears to be highly variable, with standout moments of excellence paired with situations that have led to significant disappointment and conflict.
18 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Long Island - MacArthur (2 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Wittridge Home For Adults in Ronkonkoma, NY is a welcoming and comfortable assisted living community that offers board and care home services as well as respite care. Located in a peaceful neighborhood, the community provides a range of amenities and care services to ensure the well-being and happiness of its residents.
The fully-furnished rooms at Wittridge Home For Adults create a cozy environment for seniors to feel at home. The dining room offers nutritious meals tailored to specific dietary restrictions, ensuring that residents receive delicious and healthy options. Housekeeping services are provided to maintain cleanliness throughout the community.
To promote an active lifestyle, Wittridge Home For Adults organizes scheduled daily activities for residents. These activities not only provide entertainment but also encourage socialization among peers, fostering a strong sense of community. The beautiful outdoor space and garden offer opportunities for relaxation and enjoyment of nature.
Residents at Wittridge Home For Adults receive assistance with various activities of daily living, such as bathing, dressing, and transfers. The dedicated staff coordinates with healthcare providers to ensure that medical needs are met effectively. Medication management is also available to ensure the proper administration of medications.
Transportation arrangements are made for medical appointments, allowing residents to easily access necessary healthcare services. Additionally, the community benefits from its proximity to numerous cafes, pharmacies, physicians' offices, restaurants, transportation options, and theaters nearby.
At Wittridge Home For Adults in Ronkonkoma, NY, seniors can enjoy a supportive environment where they receive personalized care while maintaining independence and engaging in fulfilling activities with their peers.
Wittridge Home For Adults is located at 11 Wittridge Street, Ronkonkoma, NY 11779 in Suffolk County, New York
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