Wartburg Long Term Home Health

Pros

• The Wartburg Adult Day Program is staffed by knowledgeable and compassionate professionals, with care that is exceptional and helps residents thrive and feel happy.
• The staff at Wartburg are the stars, with pleasantness, good humor, and friendliness in every interaction.
• Wartburg combines expertise with empathy and true caring for its residents and patients.
• Wartburg is a first-rate, caring facility for the elderly.
• The facility is clean, modern, with beautiful grounds and private, spacious rooms.
• The nursing staff, physical therapists, occupational therapists, and music therapists provide wonderful care.
• Wartburg extends warmth and hospitality to the community through family events.
• Wartburg is a beautiful community of services for seniors.
• Families feel at ease knowing their loved ones receive the care and attention they deserve.

Cons

• The reviewer described the November 2022 rehab as a nightmare.
• They reported not being able to contact their relative for three weeks.
• They said the phone operator refused to give the name and hung up after stating the relative had just eaten and did not want to get up.
• They claimed the facility incorrectly inserted and dirty Foley catheters and allowed their grandmother to have multiple unwitnessed falls in one week due to lack of supervision, with cuts and poorly managed bandaging.
• They warned others not to leave family there, accusing staff of doing the bare minimum.
• They reported two unwitnessed falls for their grandmother within less than a year, including a hospitalization after a recent unwitnessed fall.
• They urged others to look elsewhere for care, stating the situation should never have happened.

Review

Wartburg's community care campus appears to evoke a wide spectrum of experiences from families, spanning retirement living, adult day care, and rehabilitation services. On one end, several relatives sing the facility's praises with warmth and gratitude for staff, cleanliness, and the sense of safety and community they feel their loved ones receive. They describe Wartburg as a place where residents are treated with kindness, patience, and genuine care, where the environment itself - green spaces, a campus-like setting, and modern facilities - contributes to a calm, reassuring atmosphere. Multiple comments emphasize the importance of compassionate staff and the meaningful impact that attentive aides, nurses, and therapists have on daily life for residents and their families.

Yet the same community contains serious, specific criticisms from others who faced troubling and urgent concerns. One reviewer recounts a November 2022 rehabilitation experience that felt like a nightmare, including a breakdown in communication with a relative in another state and a harrowing difficulty in contacting the facility for weeks. The caller describes a staff interaction where the relative was said to have eaten but not wanted to get up, followed by a abrupt hang-up when asked for a name or clarification. The emotion behind that account is palpable: fear, frustration, and a sense of being shut out from the person they care about, compounded by the inability to travel due to distance or age.

Other reviews describe a pattern of substandard care and preventable injuries. One family member explicitly notes incorrectly inserted and dirty Foley catheters, multiple falls with inadequate supervision, and weekly issues with wounds and bandaging, painting a picture of consistent neglect rather than responsive care. In their words, the facility seems to "do the bare minimum," and the negative experiences extend beyond a single incident to a broader concern about the quality of care in their grandmother's setting. The combination of injuries, hospitalizations, and what is described as unwitnessed falls contributes to a deep sense of dissatisfaction and alarm about safety and accountability.

In contrast to these concerns, many reviews celebrate Wartburg as a place where families find relief, confidence, and peace of mind. Several accounts focus on long-standing, positive relationships between residents and staff, noting happiness, relaxation, and overall well-being. One reviewer describes how their mother spent the last two years of life at Wartburg with happiness and a sense of calm, while others highlight the adult day program as staffed by knowledgeable and compassionate professionals who meet the needs of even the most challenging family members. These voices stress that the care provided is not only reliable but also uplifting, with residents thriving and feeling valued.

The praise does not stop with general statements about kindness. Numerous reviewers highlight specific individuals and capabilities: aids in the rehab facility described as stars, staff who handle a range of tasks with smiling professionalism, and nurses and therapists who make a tangible difference in daily comfort and recovery. Names appear in some testimonials, underscoring how particular people - nurses, CNAs, and therapy staff - are remembered for their dedication. The combination of clinical competence and heartfelt empathy is repeatedly cited as a hallmark of Wartburg's approach, alongside remarks about the facility's cleanliness, modern interiors, and the sense that one can sleep well at night knowing a loved one is in capable hands.

Beyond the clinical and caregiving roles, several reviews celebrate Wartburg as a broader community resource. Long-time community connections, volunteer experiences, and the sense of continuity - whether through church and family networks or through personal histories - contribute to a perception of Wartburg as more than a place to live or heal. People speak about the grounds, the greenery, and opportunities for meaningful activity, including music, social events, and intergenerational engagement. One sentiment captures a belief that Wartburg represents a "beacon of excellence" in elder care and a place where families feel supported not just by staff, but by a community that honors dignity and connection.

Taken together, the collection of reviews presents a nuanced portrait of Wartburg: a facility that inspires deep loyalty and gratitude in many families while also facing serious, sometimes dangerous, criticisms from others. The experiences span multiple programs - rehab, skilled care, memory support, and adult day care - each with its own set of strengths and challenges. What remains clear is that staff kindness, clinical competence, and a welcoming environment are repeatedly highlighted as strengths, while communication gaps and safety concerns are repeatedly called out as critical issues. For families considering Wartburg, the prevailing message is to look closely at the specific program and staff involved, seek up-to-date information, and weigh both the warm personal testimonials and the urgent safety concerns before making a decision.

Transportation

• Pelham Station (0.6 miles)
• Metro North - Mt Vernon East Train Station (1 miles)
• Metro North - Bronxville Train Station (1.8 miles)
• Metro North - Larchmont Train Station (3.1 miles)
• Metro North - Riverdale Station (5.2 miles)
• MTA Fordham Metro-North Station (5.6 miles)
• MTA Subway - Fordham Rd (5.9 miles)

Hospitals

• Montefiore New Rochelle Hospital (1.5 miles)
• Bronx VA Medical Center (6 miles)
• NewYork-Presbyterian Allen Hospital (6 miles)
• St Barnabas Hospital (6.1 miles)
• St Vincent's Hospital-Westchester (7.3 miles)
• Burke Rehabilitation Hospital (7.5 miles)
• White Plains Hospital (7.7 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Value Drugs Eastchester (2.2 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.9 miles)

Restaurants

• Last Stop Bar & Grill (2.2 miles)
• McDonald's (2.4 miles)
• Serafina (3.5 miles)
• Harvest on Hudson (6.5 miles)
• Roosters Market (7.1 miles)
• Hudson Social (7.2 miles)
• City Limits Diner (8.3 miles)

Cafes

• Cafe Zeppieri (2.7 miles)
• Starbucks (3.5 miles)
• Starbucks (4.4 miles)
• Starbucks (4.9 miles)
• State Of The Art Coffee (5.8 miles)
• Starbucks (6.8 miles)
• Nespresso Boutique at Bloomingdale's, Westchester (7.9 miles)

Parks

• Memorial Park (3.1 miles)
• Manor Park (3.7 miles)
• Uniontown Playground (5.3 miles)
• Riverdale Park (5.5 miles)
• Inwood Hill Park (6.4 miles)
• Hart's Brook Park & Preserve (7 miles)
• Rye Town Park (7.4 miles)

Theaters

• AMC Bay Plaza Cinema 13 (3.7 miles)
• Alamo Drafthouse Yonkers (4.4 miles)

Places of Worship

• The Riverdale Minyan (5.5 miles)

Physicians

• Park Medical Group PA (7.5 miles)
• HSS Westchester (7.8 miles)
• Dickstein Cancer Treatment Center (7.8 miles)
• Weill Cornell Psychiatry at NewYork-Presbyterian Westchester Division (8.2 miles)
• Digestive Disease & Nutrition Center of Westchester (8.5 miles)
• WestMed (8.6 miles)
• Morgan Stanley Children's Hospital (8.6 miles)