Crestview Manor ALF

Pros

• The staff are warm and welcoming.
• The dining room wait staff are attentive and caring.
• Common areas are clean and nicely decorated.
• The resident's mother was clean and appeared well cared for.
• The resident seemed content.
• The gardeners do a good job cleaning up and preparing for spring.
• The memory care staff treated him with kindness, preserved his dignity, and went above and beyond.
• They knew him well enough to understand his needs even without language.
• The memory care unit is airy and bright with garden access.
• They were glad to find Wellspring Village at BrightView.
• BrightView is a lovely facility with courteous staff.
• The staff at BrightView is wonderful and attentive to residents' well-being.

Cons

• Mom's room had dirty carpeting that had not been cleaned for weeks despite requests.
• The dining room served unappealing food, including watery, tasteless broccoli soup.
• The egg rolls were greasy and soggy.
• The location was described as horrible.
• Residents have zero say in decisions.
• There was no rapid PCR test and no way to call to ask; the website was described as lying.

Review

Brightview Tarrytown and its Wellspring Village memory care successor sit across a landscape of opinions shaped by many families and residents. Across the board, the atmosphere in the public areas is consistently described as warm, welcoming, and well cared-for. Reviewers repeatedly note that the common spaces are clean and nicely decorated, and that the staff in the dining rooms and throughout the community are attentive, courteous, and genuinely engaged with the people they serve. The sense one gets from several visits and conversations is that the place strives to feel like a warm home rather than a clinical facility, with gardeners tending the grounds and a steady rhythm of daily life that residents seem to enjoy.

The dining experience, a frequent touchpoint for residents and families, is portrayed as a mix of dependable hospitality and moments of concern. On one hand, visitors have described servers and front-of-house staff as friendly and efficient, with a welcome presence in the lobby and during meals. One guest recalled a healthy, delicious dinner with options and an abundance of fresh fruit, and praised the well-organized atmosphere that makes guests feel at ease from the moment they arrive. The same reviewer highlighted a standout hospitality moment - being greeted warmly by a staff member named Gigi and having a positive impression of the dining experience on a husband's first day. On the other hand, other comments reflect inconsistency in meals, with at least one dining experience marked by a broccoli soup that was watery and tasteless, plus greasy, soggy egg rolls. In that instance, six diners left their plates unfinished, underscoring that appealing, well-prepared food is essential for seniors who may have delicate appetites.

Within the memory care space, the tone is repeatedly described as especially positive. Families report that the care team in Wellspring Village treats residents with kindness and a respectful balance of autonomy and safety. The staff is praised for their ability to preserve dignity and grant independence to the extent possible, while still ensuring daily safety. Specific caregivers stand out in the memories of loved ones; Tomika, Cecilia, and Saleema are singled out for their attentiveness and the way they seemed to understand a resident's needs even without spoken language. The physical surroundings in memory care are described as airy and bright, with reliable access to a garden when weather permits, reinforcing a sense of freedom within a secure environment. For many, these aspects are what make Brightview a place where they feel their loved ones are truly cared for and respected.

Beyond the care itself, several reviews emphasize the people and processes that help families navigate the transition to Brightview. Open houses are described as well organized and welcoming, with staff who answer questions honestly and provide clear information. Families repeatedly mention specific staff in leadership and marketing roles who help ease the move and clarify what to expect. The director of Wellspring Village, Albina, is frequently acknowledged for being available, hands-on with residents, and attentive to concerns. The executive team, including Magarida and Jennifer in Marketing, is remembered for setting a tone of accessibility and warmth, and many reviewers speak highly of the overall management and the smooth process of becoming part of Brightview's community.

The experiences shared by families extend to personal, day-to-day outcomes. Several accounts describe tangible improvements in loved ones after transitioning to Brightview: a husband who is now receiving steady, attentive care, with caregivers who ensure daily needs are met and who make a point of staying engaged with residents. In one case, Timika and Mayraleen are highlighted for their dedication to meeting everyday needs, and Albina is praised for her supportive leadership and for being actively involved with residents. The overall sentiment from these experiences is that Brightview provides not only a high level of care but also a sense of calm and confidence for families who are navigating the complexities of caregiving.

Yet, no community is perfect in every aspect, and some reviews reflect areas for improvement. One poignant negative note centers on a single resident's room, where carpeting remained dirty for several weeks despite requests for cleaning. Another note points to a perception of limited resident input in decision-making, with some reviewers describing a sense that residents have little say in their day-to-day lives. There are also pointed criticisms about communication channels and access to information, including a comment about no rapid PCR test availability and the perceived lack of a direct line to ask questions, coupled with a claim of misinformation on a website. Taken together, these concerns paint a picture of a community that excels in warmth and care in many respects but still has moments where maintenance, engagement, and transparency can be improved.

Taken as a whole, Brightview Tarrytown and Wellspring Village emerge from these reviews as places with remarkable strengths: a consistently welcoming staff, a caring and attentive approach to both daily life and memory care, and an environment that is described as beautiful, well-kept, and full of activities and opportunities for social engagement. Families repeatedly express gratitude for the warmth of the team, the care their loved ones receive, and the sense of community that makes Brightview feel like a supportive home. At the same time, the voices remind us that attention to room cleanliness, the consistency of dining quality, and clear, accessible avenues for questions and input are essential to maintaining that trust. In this spirit, Brightview is viewed by many as a first-class community - worthy of strong recommendations - while remaining open to opportunities to address the concerns that some families have raised.

Hawthorne, New York, offers a convenient and vibrant community for seniors looking to settle down. With a variety of healthcare options nearby, including advanced imaging centers, dermatology clinics, and cancer treatment facilities, residents can easily access the medical care they need. The area also boasts several pharmacies for medication needs. For recreation and relaxation, there are beautiful parks like Rockefeller State Park Preserve and Tibbets Park nearby. In terms of dining options, Hawthorne has a mix of casual eateries and upscale restaurants to cater to different tastes. The town is well-connected with transportation options such as Metro North train stations and the Westchester County Airport within a short distance. Additionally, there are cafes for socializing and enjoying a cup of coffee. Overall, Hawthorne provides a well-rounded environment with essential amenities for seniors to enjoy their golden years with ease.

Physicians

• WMCHealth Physicians Advanced Imaging Center Nuclear Medicine (0.8 miles)
• Medical Arts Building (3.4 miles)
• Advanced Dermatology, PC (4.4 miles)
• Babra Saeed (4.4 miles)
• North Star Medical Group (5.2 miles)
• Dickstein Cancer Treatment Center (5.3 miles)
• Weill Cornell Psychiatry at NewYork-Presbyterian Westchester Division (5.6 miles)

Pharmacies

• Regeneron Pharmaceuticals (1.5 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (4.3 miles)
• Walgreens (4.8 miles)

Parks

• Rockefeller State Park Preserve (1.8 miles)
• Tibbets Park (4.9 miles)
• Louis Engel Park (5.2 miles)
• Hart's Brook Park & Preserve (5.3 miles)
• Nyack Beach State Park (5.6 miles)
• Piermont Pier (6.7 miles)
• Rockland Lake State Park (6.9 miles)

Restaurants

• Captain Lawrence Brewing Company (1.9 miles)
• McDonald's (2.3 miles)
• Horsefeathers (2.9 miles)
• McDonald's (3.2 miles)
• RiverMarket Bar and Kitchen (3.4 miles)
• Barley On The Hudson (3.4 miles)
• Goosefeather (4.1 miles)

Transportation

• Valhalla Metro North Station (2.5 miles)
• Metro North - Tarrytown Train Station (3.3 miles)
• Chappaqua Train Station (4.5 miles)
• Metro North - Ossining Train Station (5.2 miles)
• Signature Flight Support (5.5 miles)
• Million Air White Plains (5.6 miles)
• Westchester County Airport (HPN) (5.7 miles)

Cafes

• Coffee Labs Roasters (3 miles)
• Starbucks (3.5 miles)
• Starbucks (5 miles)
• Starbucks (5.6 miles)
• Nespresso Boutique at Bloomingdale's, Westchester (5.7 miles)
• Art Cafe Of Nyack (5.8 miles)
• Boxer Donut & Espresso Bar (6 miles)

Hospitals

• White Plains Hospital (5.3 miles)
• Burke Rehabilitation Hospital (6.3 miles)
• Northern Westchester Hospital (8.1 miles)

Theaters

• AMC Palisades 21 (7.8 miles)
• Alamo Drafthouse Yonkers (8 miles)

Places of Worship

• Presbyterian Church Of Mt. Kisco (8.2 miles)